Green Dot

I had miss placed my old card that I just has social security directly deposited to. I called green dot and you sent me a new one with the money on it, but it was blocked due to irregular activity on Tue card!? There hasn't been any activity on it except the deposit, because it is blocked. I've submitted pictures of my ID NUMEROUS time and also email it to corporate. I need my money, there's absolutely no reason for it to take so long to unblock the card.

On October 5th I called into inquire about $100 that was taking off from my card on October 4th that question they said they put a block on it that card number is [protected] I was told the card would be canceled and they will send me another one I received another one in the mail +[protected] when I tried to activate this card they said it was blocked then the recording says I have two cards on file the first one in question was the first one I mentioned which has a block on it and I assume no decision has been made as to where my hundred dollars went the second one is blocked because they said they need verification of ID I sent them verification of my ID several times as they requested and document upload I still have not been able to get my money's and most of all which is even worst you can't get through on these two numbers they tell you to keep dialing to speak with customer service you get lucky if you keep dialing to get to a prompt that tells you if you want to speak to customer service to press six this has been ongoing since October 5th it's interrupted interrupted me paying my bills I had to get donations to pay my rent and my bills are still overdue and you're holding my money this is driving me crazy especially since I can't talk to nobody about this I certainly recommend that anyone interested in applying for a debit card a prepaid debit card please if you want to hold on to your income don't mess with GreenDot I'm still waiting on my money now this is ridiculous it's been almost a month?

I don't think it's fair that you have to wait on the 5% earnings when it's your money when you guys said it up to get back 5% on every purchase and we put our monies and on the card to spend it and if I need the money now I can't get it I got to wait 12 months that don't make any sense I understand waiting 12 months and builds up to a big lump sum but if you're in a jam and you need it and you should be able to get it

On August 29th 2018, A transaction was made on my card that I didn't make nor Authorized by me in the amount of $357.80 card# [protected]..exp12/21...At A BJs Wholesale in Deer park ny..I've never shopped in this store I dont even know where the location of this store is...I've made several dispute attempts to green dot explaining that this was not me..I've sent documents to there PO Box copies of my ID...and my work schedule and etc...I was informed that they was gonna do an investigation, however I've them and they said the investigation was close, with no explanation or any documentation stating why they will not be returning my funds to my account..I find this un fear I trust green dot I put money on my card weekly. I've even reached out to BJs where this transaction supposed have took place and they said I had to take it up with my bank..I work hard iam not a wealthy person I personally live pay check to pay check I can't not just take $357.80 as a lost this has been an inconvenience for me..I've been trying to get my money back for almost 2 months already..All iam asking is that I be refunded my funds...please help me get my money back...it just isn't fear...Thank you ..Meika Bonets

Let me begin without getting upset. My name is Juan Vergara. I want to open an E-bay store. I was " instructed" by PayPal You-tube videos that I would need to purchase a (MoneyPak) at certain stores. I whisked on over to the nearest Walgreens and purchased a Green Dot MoneyPak in the amount of $95.00 plus the Service fee of $5.95 extra. I went to the cashier paid by cash at the counter and the MoneyPak was "scanned?" I was given a store receipt. I tried, and tried, and tried fruitlessly to contact both The Green dot / MoneyPak representative via the number given : [protected]. To transfer the cash into my PayPal account or transfer my cash into my checking account? Remember, I told you that I've watched You-tube PayPal videos and the other ebay Sellers gave instructions step by step to buy a MoneyPak and add cash into it at certain stores. The phone contact [protected] is automated without putting me thru an Operater (agent) which I need. It keeps saying "put your 16 digit " or your Social Security? Over the phone. No way, Jose! I have no 16 digit number on the green MoneyPak? Just to scratch off the back part which has 14 digits. My phone : [protected] or my e-mail me at [protected]@Yahoo.com to contact me. I want this resolved. I purchased the green dot MoneyPak at Walgreens on October 9, 2018 at 7:05 P.M. The Walgreens phone [protected]. I want someone to personally contact me because...I still have a $95.00 in a MoneyPak that I paid for in $5.95 service fee... And I got no service? To charge me a service fee! I need you to transfer my cash into either my PayPal account or my Checking Account. Juan.

Green dot claims that fradulant activity took place on my debit cards regarding a single money Pak deposit. They have since blocked two of my accounts which is nearly six hundred dollars. They have failed to give me a case number or return my funds. This is causi g my family and I a hardship because pills are expensive
. Please help resolve this issue please.

I lost my greendot card and my account had been locked. I dont have the full card number but the last four digits of the card was 1387. I also was given this case number to reference [protected] and I'm also sending proof of my identity with a picture of my ID card . I've asked for a replacement card and never received it . I have also talked to a representative and she told me this was my best option was to send in a complaint and attach proof of my identity and that I would be sent a new card . If you have any questions or concerns you can contact me [protected]. Thank you for your time .
Ruben Diaz

This has been a complete nightmare. I had a transaction deducted from my account on 9/20/18. I filed a disputed as instructed and the represented told me it would take 10 business day to resolve the dispute. I called on the 11th business day and received another date of 45 days to resolve the issue. At that point I closed the account today I found out the company sent the money back I went to log into the prepaid account and there it was just sitting there since the 8th October. I call the customer service line and they stated the only way to receive my money is for them to send it by mail in a check form which will take another 10 days. At that point will be well over a month from the time I filed the dispute. Please please do yourself a favor a run AWAY from this company. They are not here to help or protect the costumer as a regular bank typically has dispute resolved in half the time frame then what walmartmoneycard lies to you about. There are many banks you can go through if you need a debit cardswith no credit, first time banking or bad credit . Wells Fargo Opportunity Checking is one of them. At this point I'm going the legal route in order for me to receive my money because I don't believe a word they say and all of there representatives are from overseas and it is hard to understand them and they really don't care about your issues. COMPLETE TOTAL NIGHTMARE!

Unlock my card I have bills to pay it's my money and I want it now [protected] I received a payment from Aflac and I had this old card on file now I am waiting because I lost that old card and reported it stolen I even sent money to my phone number before I reported it stolen and I can't touch that money I have bills to pay and I'm going to Bay News 9 to report this if I wait one more week please send my money.

This is ridiculous my wife and I have been waiting for her check be funded to my account for 2 months now!.! Never were we told we were going to be expected to show I'd.. that is why we have green dot bank accounts bc we don't have a copy of our state issued driver's license so finally now 2 months later her job got the direct deposit right and now my account is locked.. how are we supposed to pay our Bill's if you locked my account.? I demand for this issue to be resolved immediately I've never had a problem with my account until now

I called green dot to get a new card since I thought that I had misplaced the old one, No problem until I received the new card tried to make a purchase BLOCKED! ! Told to upload a copy of my Driver License or ID for verification. .well after trying over thirty times, yes, I counted NOT LEGIBLE! !kept coming up. I had my daughter in law whom works in IT try same message. Not Legible. I want my card UNBLOCKED immediately! ! I am stressed to the Max. I worked hard for my money now I can see how people can go over the edge. ..tired of the Games. .19249777ref #

Purches date: september 27, 2018 time: 2:29 location : lafayette, la. 70501 store location: dollar general. Person who bought the card: ricky joseph olivier jr. Card type: money pak. #xxx-xxx-[protected] is the last 8 is card number that costermer got for $500 dollars. Now there was a refund did also, but it also has been a week that a refund has never showed up. So roughly its been about two weeks and no card, no money, so now my bills that I had got the card for i' ve lost my lights, my water got paid late my car note is still not paid. So I been through alot with my money not being on there. Its going. My contact number is [protected]. 112 kris dr. Lafayette la. 70501 ricky joseph oliver

I need my card unblocked, because that's what I use to pay my bills. Its been a week since I've been trying to unblock my card. I've sent 2 different pictures of my id but both was denied for some reason. If you can help me that will be very helpful and less stressful. I don't want to get another card because I don't have a different e-mail address. PLEASE HELP!

For some reason just crazy as hell you blocked my card because of unusual activity you ask yourself did the person move so there was no unusual activity . I think out of all debet card companies you by far the worst . So what that being said you all need to figure out how get your customers to like this company. Once before my money was took from me by GreenDot.just like so many others . Try reading your reviews to help them being dropped

I contacted Green Dot about a unauthorized charge. They closed my card and sent a new one. After receiving the new card I had to take a picture of my ID and send it to them. Which I did 3 times! They never seem to locate it. They keep telling me to take a picture of my ID and send it to GreenDot.comdocupload over and over again. However they never locate it! My Information is just floating around. The worst customer service. Once I get my account unblocked I am closing the account. Never bank with them. Just clueless people.

I called about a lost card about 2 weeks ago. Called back today to find they never shipped my card. Said it was some suspicious activity on it and I needed to send a ID to verify. But now I can't get anyone on phone cause my Birthday no longer works. I need my money I'm about to be paid again. Please call at [protected] or E mail me at [protected]@gmail.com

I purchased a greendot card on 9/17/18 i added $25 that day and also another $25 the next day. Greendot locked my card and is only refunding me $12. I have tried to get ahold of a real live person for the past almost 3 weeks and i get cut off every time. I am very unsatisfied and will not recommend this to anybody. Greendot is a fraud and im pretty mad about losing $50 when ive got bills to pay and important things to take care of. Not happy with this greendot crap at all and thats exactly what it is is crap.

I deposited my $200.00 at a dollar general near me and I don't know what is going on but my card won't work at all and I have been trying to reach someone by phone and email and I can't get through to anyone.i either want my $200 refunded asap or either my card to work or transferred to another one of my cards soon as possible..I can be reached at this email mrs.[protected]@gmail.com or by phone at [protected]...

I filed taxes on August 30th. I ACCIDENTALLY put in a green dot account info on my direct deposit. Here it is 9/24/18 and my money has been untouchable with green dot. I have requested a replacement card twice and requested it expedited. That was almost 3 weeks ago . It's like they don't want to give me my money. $3, 600 is what they are holding from me then they blocked access to a card I don't even have cause I tried to obtain access so I could buy groceries as I am not working at the moment and just moved in another residence and this company has totall y screwed up every inch of my life right now. I want the block lifted off of my card Wednesday when they say I will finally get it in t he mail

I have repeatedly called the Walmart green dot customer service line to put a stop payment on a check issued out of bill pay. The check was destroyed by the recipient, who was my friend and who thought she was doing me a favor. I have been trying and trying and trying to get that $250 put back into my account to no avail. I keep being told 7 to 10 business days and it is well over that timeframe. Can someone please help me. My phone number is [protected].