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Green Dot
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4.3 5391 Reviews

Green Dot Complaints Summary

135 Resolved
884 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest Green Dot reviews & complaints

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3:53 pm EDT
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Green Dot moneypak

I have been trying to create an account for about a week now with no success. I input my information click continue, but cannot go any further. there is no way to contact customer service, I have tried submitting a refund but it gets rejected. All I want to do is add money into an account, as I have an online bank and it is the only way to do it.

Pedro Tobias [protected]

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10:40 pm EDT

Green Dot prepaid visa

I bought a green dot prepaid visa on Monday and uploaded $40 in it. It is now Friday and after being told their system was temporarily unavailable to register my card so I could access my funds, it finally gave me a different message...it informed me it could not verify my information (?) but would allow me access to my money for imoersonal in store purchases only. No Atm use. And "upon first use of card OR tomorrow (which ever comes first)" it would be taking a 7.95 monthly charge! For what? Greeendot is stealing my money!

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3:16 pm EDT
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Green Dot moneypak refill card

I purchased a Moneypak reload card this morning. I entered the information ONCE to put the funds on my prepaid card. After over 2 hours I contacted Moneypak and was advised that they had blocked my card for suspicious activity even tho I had only put in the moneypak card number one time. Now I am without any money for 4 to 7 business days! I asked to speak with a supervisor and funny the guy that got on the phone sounded just exactly like the man I was speaking to previously. I WILL NOT RECOMMEND GREEN DOT MONEYPAK TO ANYONE!

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2:01 pm EDT

Green Dot holds/releases

Using the walmart moneycard is a huge inconvenience to the card holder when applying holds and getting funds released. Recently went on cruise, two holds where place and your system applies release dates well beyond what is normal. Especially when the merchant themselves have released hold immediately. Spoke with your customer service supervisor charlie employee# [protected] with green dot bank explaining to him carnival needed fax/email to show proof of release. He stated there was no such information he can supply nor could he as a supervisor release funds until date generated by your company which is absolutely absurd to me with today's technology.

This is the second time I have had such issue with using this card. Other time was situation with card being charged twice which could clearly been seen. Having to jump through hoops just to get your own money back which is ridiculous. This is suppose to be a bank as any other and never had I ever had this problem with any of my other financial institutions. If your company want to be looked as any other bank then it should function as such. Going forward I will only use this for basic needs because its clear you don't have the magnitude of a shall I say a real financial institution. And lastly, I have never spoken to an english speaking representative when call which is also a little disturbing.

Once funds are distributed I will be deactivating this account.

Signed a very annoyed account holder
La-qrisha rogers
[protected]

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7:27 pm EDT

Green Dot greendot debit card

I have not found a way to talk to a person About the information That was given to me about my account. I have found out they have the wrong telephone #on my account and I have been denied access to my account. Also my pin number does not work.
May 9th 2019 I want to be able to talk to someone instead of the automated stuff.
I need to know what is going to happen to money in my account id I don't have access
to it

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3:05 pm EDT

Green Dot gobank

On 4/23 a fraudulent account was created and the perpetrator sent a direct deposit authorization to my employer. The funds were sent to the account and I have no access to the account. I need an immediate response that my account is closed and documentation of the requested closure.

I would like to mention that it is extremely frustrating to communicate with GOBank as the options on your phone don't allow you to speak directly to a representative without the account information. This makes it impossible to close a fraudulent account because you can't call to resolve it if you don't have the card number, especially if the fraud has not put in the correct information so that nobody else can access the account. You need to fix your phone system and I need my money back.

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7:57 pm EDT

Green Dot gobank mastercard

I'm submitting this complaint because I called about a month ago because there was a charge on my account that i didnt' authorize. While discussing this charge the agent advised me that they would have to close my account if i wanted to pursue the dispute. I advised the agent that i did NOT want to pursue the dispute and to leave everything alone because i had bills coming from that account. So, he said that was fine and i made sure that nothing was going to happen to my account and he said that my account would remain open and he was not closing my account. Later, i tried to use my card at walmart and it wouldnt work even though it said there was still money on my card and way more than what i was trying to use. Well i called the number on the back of the card and they informed me that they had closed my account WITHOUT my permission. All they could do was apologize over and over without helping me. So now i'm trying to get a refund for the amount of $105.99 that i didnt authorize and they stated that they had to extend it 45 more days for further review. What else needs to be reviewed since i didnt authorize the charge. The agents are VERY rude and are not helpful at all.

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11:53 am EDT

Green Dot i'm locked out of my card which has my bill money on it

I'm locked out of my card if not helped I will file a federal complaint with the federal courts an I will start a class action lawsuit for everyone that has been [censored]ed out of their money
My name is Jimmy Leach my email address is [protected]@gmail.com
My card number is [protected]
08/22
My phone number is [protected]
I've been trying to get my card unblocked since last year
I will not wait any longer

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Sandy Baines
, US
May 02, 2019 11:41 am EDT

HI Jimmy...try this link...https/:www.Greendot.com/uploaddocument. you will get some results.
I thought they robbed me but they are from another country. they communication different than us of course.
Ive been searching for this for 6 weeks and just got into the site with the link I just provided. THey gave it to me BACKWARDS?...ha haaa….another country speaks to us in opposite ways...try this and you will feel better.

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9:36 pm EDT
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Green Dot dispute of problem.

My name is Tony Bobet. I resided at 1710 Seward Avenue, Bronx, New York City, 10473, Apartment# 5-G. i call the company to file an dispute that i didn't charge. i never charge of anything from other places. In the below of this page i will put down the location and the charge at my account. I am not will put my credit card information. i will put the date and location of the charges.

Here is the charges:

1. Sally Beauty #23 - $17.31 - April 25, 2019
2. Universal Discount Package - $26.58 - April 25, 2019
3. Dairy Queen #14849 - $2.75. April 25, 2019

These are the charge i am dispute of my card. I call them today, April 25, 2019. And, they the solution and they're going to send me a new card.

Next i will have to be careful with my new card.

Thank You
P.s. They tell me I have to wait for May 8, 2019. That will be on Monday.

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7:45 pm EDT

Green Dot prepaid card

Intuit signed me up for a GreenDot card, without my permission. It took 4 days to figure out that who was responsible - Green Dot or Intuit. Both claimed I didn't have an account. Green Dot finally admitted that someone had set up an account in my name, and my refund was there. They then refused me access, saying I would need to pay for a new card, and then re-set up an account, all the while, my social and date of birth failed to bring up an account in their automated system. The first rep 'blocked' the account, and then hung up on me. The second refused to do anything until I sent her my driver's license, Social, and utility bill to an unsecured email. Given that they'd pretty much admitted to allowing somoene to steal my identity, I was not willing to do so. She then said she could try to have someone call me back, but it could take up to a month for anything to get fixed.

I know it's pennies on the dollars. But it's not even the tax refund now - my identiy is possibly been stolen and their response was to make it worse. Not better.

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10:57 am EDT
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Green Dot 2 500 dollar reloadable debit cards I bought and can't find

I am worried and upset and i'm not understanding what to do
But here is what he said to do today.. And here is my daughter's school id.. I had to..
Nevaeh wells ss #[protected]. This is name on one of cards and here is her school id.. I made the complaint as soon as I noticed they were gone.. I went up to store and fbsy said they did not have them.. One of the workers helped me load them and I haven't seen them since.. I thought maybe I hid them or threw them away with all the paper work but when I called you he said there had been activity.. So they are stolen and I would like to press charges because I needed those for pir easter trip and now i'm home myself

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Robin Missildine
, US
Apr 22, 2019 12:22 am EDT

You might want to delete this quickly before the wrong eyes see it. It's very public and anyone on the internet can see your daughters SSN. I'm not sure if you were trying to send a message or not but it's a public comment.

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1:22 am EDT
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Green Dot i'm turbo card was stolen from my mailbox so I never received my income tax

Samantha s.williams
1708 3rd Brownwood tx, 76803 apt.7
[protected]
S.S.# [protected]- Birthday-01-22-1975
[protected]@gmail.com
My turbo card was stolen out of my mailbox I was getting 1115 back I filed single I don't know the last four numbers on the card because I was never received it I've been trying to get it back since March 20th when I found out that it was mailed out and somebody had taken it please help me try to get my refund back or find out whoever stole it my house was broken into two weeks prior to this is the only thing I could think of how they could have got my information I asked this time if maybe it could be deposited into my account instead of put on into a card it should have been deposited into my account anyway with some reason it was sent a card please help me resolve this matter and trying to get my money back thank you sincerely Samantha s Williams

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Robin Missildine
, US
Apr 22, 2019 12:25 am EDT

Your personal information is posted for anyone in the world to see. Might want to delete this comment!

H
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hai vuong chi
San Francisco, US
Apr 13, 2019 3:36 am EDT

You should file with identity theft or check your credit report and file identity theft right there.

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hai vuong chi
San Francisco, US
Apr 13, 2019 3:33 am EDT

You shouldn't upload your card.

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2:03 am EDT
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Green Dot charged monthly fee

Greendot charged me a monthly fee when I havnt had the service for a month yet. I didn't want to pay the fee with the very little money I had on there. I wanted to pay on the 1st when I got paid and I had actuly used them for a month. If this cannot be resolved then I will cancel my business with greendot and I will instruct all people in my organization to do so as well

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4:53 pm EDT
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Green Dot moneypak reload

On March the 11th I tried loading a 500.00 dollar money pal to my card when I got to the upload I'd I did it said accepted then it sends me a email saying it didn't to go back and do a refund so I did it said I would get it in 1 to 2 weeks it's been a month and I have not heard anything from them please help me I need this money I have tried to call numbers on the internet and have not been able to get anyone to talk to I am very disappointed with how this has turned out so far please help resolve this I very much need this money

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Sandy Baines
, US
May 02, 2019 11:37 am EDT

Hi...as of 5 minutes ago...on May 2, 2019 at 11:54 ….I have a link that can get you your money
on a laptop or your phone use this...https/:www.GREENDOT.com/uploaddocument……..and you will move along
baby!...ive been searching now for six weeks...this is my 6th week please try this on your phone or a laptop and you will get closer to your money.

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10:55 pm EDT

Green Dot prepaid debit card

Greendot never sent me a card in the mail as promised. They canceled my in-store card. I can't call without an active card, got another greendot card just to call and they hang up on me, . I just want the money I worked hard for and I have no access to it at all. Please help me.. I had direct deposit set to my account for my job. I got paid $640.80 and it still sits there "as pictures show", they took their new card replacement fees and monthly $8 fee already so it's a little less then stated, . No one is seeming to be able to help and I work all the time so I don't have much time to really build up anything or research what I need to do, I really need my money with everything that is going on in life it would help out so damn much. Please if you can do anything or can lead me on the right path I would really appreciate it, have a goodnight.

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9:26 am EDT

Green Dot customer service

As an employer, I tried to contact Green Dot Bank to inquire about an employee's direct deposit that was not reflected on his account. After spending 30 minutes navigating through the menus and waiting on hold, someone finally picked up. However before even inquiring as to what I was calling about, was told they would transfer me to the appropriate customer service agent to help me. Really? They couldn't possibly know, as they never asked what the issue was. When the "appropriate" customer service agent eventually came on the line, before I could identify myself and state that my employee's account isn't reflecting his direct deposit; I was transferred to a recorded message about filing a dispute (which also stated it would take up to 5-10 business days). This is unacceptable customer service. This is someone's paycheck. It warrants at the very least looking up the account and minimal investigation. They did NOTHING to look into why it wasn't showing on his account. They did not even give me the respect to listen to what the problem was before transferring my call to a pre-recorded message. I would imagine this is probably a violation of banking laws, but it is without question the worst customer service I have ever experienced. Going forward, I will strongly suggest to my employees they should use a different bank.

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Velesia King
, US
May 06, 2019 6:57 pm EDT

Please post my direct deposit

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1:16 pm EDT

Green Dot unauthorized charges!

I purchased a walmart mastercard and had over 300.00 unauthorized charges. I disputed it and they denied it. I have lived in one city and county all of my life. These charges on my card are from cross the boarder fees and crazy transactions I have never heard of. I did not make these purchases and no one has possession of my card but me! I want my money back, its not fair! The charges were all on march 18th 2019.. Two of them were 153.69 each from a skladzio. Ru.. Jesus, I cant even pronounce. The agent from walmartcard phone was irritated she had to dispute.. Please help! I want a refund! My dispute reference is [protected],!

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8:48 pm EDT
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Green Dot turbotax card

I have been calling and emailing customer service for the Turbotax card since February because I never received a card. I can't do anything because I never got a card to activate account..They also have my address wrong. I have sent to form of proof of address along with my state ID card and still nothing.I have been put on hold, hung up on, laughed at and they are committing fraud.They have given me over four case number and given every excuse to why my account hasn't been update.It is almost April and I still don't have a card or answers...

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1:46 pm EDT
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Green Dot prepaid card visa

Writing about a prepaid card expires they refused to send me another one but yet they keep charging me monthly fees and I try to get a new one they keeps telling me I need to know an old phone number I ate old phone 8 years old that I don't know They tell me to go online and try to retrieve fone number.but you need to know old phone number to activate the account . They tell me they can't helpme I need an old phone number but keep refusing to help me so I'm writing to you today .

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4:52 am EDT

Green Dot walmart prepaid visa card

I opened an account with Greendot Corporation (a.k.a - Walmart MoneyCard) online in September 2018. That day, I was provided with information such as my account & routing numbers so that I could immediately deposit funds in addition to being able to use my card immediately (online only) while I awaited for my personalized permanent card that I was advised I'd receive in 7-10 business days. I had a deposit set up (I believe) either the following day or possibly 2 days after opening my account and subsequently saw that the deposit was successfully transferred after setting up my online profile the day of the transfer. After I received my permanent card approximately 5 days later, I followed the instructions that accompanied the card on how to activate it. However, after following said instructions, the companies automated system informed me that the activation process did not complete & I was instructed to contact customer service. When I immediately called the number provided, I was informed by a representative (after struggling tremendously to understand what they were saying as their customer service department appears to be outsourced to what sounds like a middle eastern country and the disconnect between our languages is substantial to say the least). Nonetheless, I was informed that my account had been "blocked" due to what they referred to as "suspicious activity on my account." I found this to be confusing considering that I had not only not been able to use this account as of then, I was merely activating the permanent card I had just received to be able to physically use the funds I had deposited the previous week. I was instructed to "email" a copy of my valid state issued identification to "verifymydocs@greendot.com" and to put the reference number the representative gave me in the 'subject' line of the email. Furthermore, I was informed that once they'd received the requested document, it would be reviewed & my account would have the "block" removed (barring no issues with my id of course) within 2-3 business days. I emailed the requested documentation that same night and waited seven business days before contacting customer service once again via their "contact us" link on their money card app (I thought not having the frustration of needing to decipher what I was being told because of the language barrier would be better & why I chose email contact). I received a response email the next day once again apologizing for my inconvenience and requesting again that I send a copy of my id, only this time I was provided a link to where I was supposed to be able to simply upload my documents directly to the companies customer service site (I later came to find out that the company provided this "upload" link because apparently this "blocking" of their customers accounts is something that happens very frequently & the same info is always requested to rectify the issue). Unfortunately, when I attempted to upload my id, I couldn't get past the step where I was asked to "enter my money card account number" in the system so that my documents could be directly linked to my account because I was never even able to activate my permanent card in the first place, therefore I kept receiving an error message stating that the "account could not be found." I got sidetracked and a few weeks past before I checked the account again, and was even further disappointed to now see that not only was I still unable to access my own hard earned money but the company had slapped me with their normal "monthly service charge" of $5. While I don't deny that I was informed of said monthly charge, considering the circumstances, I was appalled that I was being held to such a deduction. I sent another message via the companies app once again expressing my frustration about not being able to access my money but now the dissatisfaction I had with the monthly charge. Once again, I received yet another generic apologetic response for my inconvenience, was instructed once again to send in a copy of my id, yet this time was told to email it to the original email address provided since I expressed that I was unable to use the "upload my docs" link last provided, and lastly I was advised that "although it was expressed in the terms of agreement that I had to acknowledge when i'd opened my card that their would be monthly $5 service charge, due to the extenuating circumstances with my account, I could expect to see a 'one-time' reversal of said fee for that month within the next 2-3 business days." once again, I emailed my id with the reference number that I was given attached to the message... This was five months ago! I have not only not seen any reversal of that monthly service charge, I have incurred an additional 5 months of monthly service charges while I continue to not have access to my money! I cannot even begin to express the magnitude of my frustration & how this has been a tremendous inconvenience to me and my financial well-being. As if what I have explained to you is not bad enough, in these months that I have been more than patient with greendot waiting for access to my money, I have lost my job, had a death in the family of which I was financially responsible for handling final affairs and the biggest slap in the face from this horrible company that i've received up to this point is that they stopped responding to my numerous requests, or better named "pleads begging for help" on how to just get what belongs to me; my money. I wished I had taken the time to do a little further research about the company prior to trusting them with allowing my money to be transferred into their possession. However, who in their wildest dreams would've believed that there would ever be even a fraction of the issues i've had thus far with simply accessing an individual's own money put on a pre-paid credit card! After the 1st few correspondences I had with the company, I did a simple "google" search for reviews on the "walmart moneycard," and much to my dismay, I read countless of complaints written about the company by individuals having horrible experiences pretty close to exactly the same horrible experience that I have been encountering. Most complaints have verbiage stating things like "the company is holding my money hostage and I cannot get a physical person to tell me why," "a block was put on my account for suspicious activity but all I did was had my taxes direct deposited to my card," "I have sent a copy of my id as requested several times now and my account is still blocked after 6 weeks, I am being evicted and need my money..." you could do a search for yourself and you'd see a ridiculous amount of similar complaints written in the month of march alone... Up to this very day. My next step will be to attempt to find an attorney, hopefully one that may take on my case pro bono for obvious reasons.in the interim, I sincerely hope that filing a complaint with your organization might help & pray that the untasteful attention that may shine on the greendot corporation will force them to do the right thing by the thousands they've been wronging for so long. Thank you very much in advance for any/all assistance you can provide me with the disgusting experience i've been having with this untrustworthy & unethical company! I hope that my complaint may eventually end up helping numerous individuals who've also been treated with such disregard for human decency!

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Qam Yasharalah
, US
Sep 09, 2019 3:13 pm EDT

just a few days ago, i go to use my card and it kept telling me wrong pin? i never changed my pin, when called cust service... she said i need to go onto thier new app.. and reprogram a new pin, couldn't do it on their webpage, i asked why did this happen and i got an idk ? wtf is that... i'm tossing this card and stopping all deposits... not recommend your money wont be safe held on these type of cards... if they are clueless to why a pin would change w/o the owner of the card doing it... theres a big problem with security and lacks knowledgewith thier customer service

Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Green Dot contacts

Phone number

+1 (866) 795-7597

Website

www.greendot.com

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