Green Dot’s earns a 4.3-star rating from 5394 reviews, showing that the majority of card users are very satisfied with financial services.
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product, as well as staff
I recieves my greendot cars 3 days ago, I activated it and deposited $300 that night. Yesterday september 5th I went to pull some money from my greendot cars to pay bills and $25 was missing from my account. So I called in and they froze my account and refused to allow me transfer my money be4 freezing my account. Now im out $25 and, have to wait for the $275 to srrive in a check form which I will have to pay to more un necessary money wasted, not to mention now I cant pay my bills, I would like my $275 transfered as soon as possible while I wait for the remaing $25 to be disputed.
replacing a lost go card
Waiting for a replacement gocard for over a month now. They said the sent it but I never received it! Than they said they sent another and never received that one! It's all the money I have not to mention thinking about the day they say it's coming and never does! I have no money and it's really stressful and driving me insane! The most important part they don't use tracking numbers for your money be mailed ( totally wrong)!. Also trying to talk to a live person is another nightmare! You need an card account number or your screwed! Company sucks! I now waiting for another card to come with no way of knowing if it will mean while I have 40 dollars to my name! Please help
green dot bank card
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Completely Livid!
My name is India Wilson and words cannot express my disgust with this company. To all readers of my review, DO NOT USE THIS COMPANY TO BANK WITH! I purchased an engagement ring from a well known company Kays Jeweler. I ended up having to get a refund. They refunded my money to my card. My account was blocked and when I called the Green dot they requested receipts for my transactions with Kay. I did just that in order to pay my light bill in time. They told me they received the documents and my refund would be issued in 2 days. First of all it's my money and after all this is a prepaid card you should be able to receive money on this card from wherever or however when you are the one that has to add the money to the card is not like a credit card where they just give you money on top of all of this my refund has still not been cleared my account is still blocked and my light bill is still unpaid stayed on hold for 45 minutes today only for them to tell me that they need more receipts for my money Kays Jewelers is even upset at this point which they will be action at this point and requesting the money back these people sit there will not put any managers on the phone put you on hold not empathetic at all and when it's all said there's done I still do not have my money my money not they money they just sitting here with my money doing what with it this issue better get resolved immediately or I will be contacting a lawyer I have plenty in my family the crazy thing is it's my money once again I can't stress how upset how hurt I was literally made me sick to my stomach and so upset crying in front of my kids because I still can't take care of what I need to for my family because I was not able to get my money back I didn't even want to get the refund for the ring but life happens and you mean to tell me I got to wait Another 24 hours to either speak with a for a call back it's been going week that they have been harboring my money Kays Jewelers is an international company and the manager said they are not taken lightly of this issue. If anyone of importance sees this review this is still unresolved my phone number is [protected]
green dot bank account
Green Dot blocked my account with no warning and said it was because of suspicious activity. They asked me to verify my account with my drivers license. I uploaded my license to their account. One day later they closed my account and took $155 that I had in the account. They said my license didn't pass verification. After researching this issue I see that they do this to a lot of their customers. I just can't believe that a bank can get away with stealing money from me and not provide any explanation as to why they did it.
Today I bought a prepaid card in Puerto Rico and tried to register it with an USA address. The card was blocked because I bought the card in Puerto Rico and entered USA address. The agent told me to send a ck in two weeks. This not resolves my situation because I had to make a payment. I was reading some of the posts on this FaceBook page and this situation is not the only one…
Wao! How is this possible… Greendot is playing with federal government? Do you know that banks are regulated by federal government?
I had a chat with Visa Card. The only thing that they would suggest is to send email at this address askvisausa@visa.com so you can escalate this issue for you.
help the government fight the funding of terrorism and money-laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you register your Card, we will ask for your name, address, date of birth, social security number and other information that will allow us to identify you. We may also ask to see copies of your driver's license or other identifying documents. We also will request information of any Registered User, including, but not limited to, the full name and date of birth of any Registered User.
moneypak card
I purchased a moneypak card and when I tried to load moneypak to my debit card it said due to suspicious activity I had to do a moneypak refund which would take 7-10 days which i dont understand because it was my first time trying to load any money to moneypak account So I did moneypak refund request and it said completed so I expected to receive my refund in mail. But 8 days later I received letter saying my request was rejected and I needed to send in additional info which I don't have because I throw away moneypak card and recipt because i assumed i was getting refund in mail.. my case # is 5686865 And moneypak card # [protected] ($100) And other moneypak # I cant find. I purchased moneypak to pay bill online..i need my money refunded
It's been over a month and I still haven't received my money back..
I received a message saying my complaint has been resolved but so far haven't received a refund yet
My complaint hasn't been resolved..i just see that my complaint says it has been resolved.but as of yet I haven't been refunded my money back
prepaid locked card
I got a greendot prepaid card and loaded my rent money 200$on it went to pay my rent online and it said incufeicent funds calls greendot they tells me direct tv took my money off I told them I didn't authorize it they tell me I have to put in a dispute I put one in my dispute number is 17720019direct tv sent me my statement yesterday said my payment was reversed meaning greendot took my money back called them they told me that I had to submit my i'd at greendot com/documentupload that was a week ago everytime I call my card it says card blocked documents uploaded wasn't legible wtf y'all [censored]es better get it together and give me my [censored] as i'm writing this complaint i'm waiting for someone to answer greendot customer service sucks been on hold for 27minutes now keeps saying they epericing high call volume? I bet they is keeps taking people [censored]
Unlock my account [protected] my son has cancer I can't get my money to get meds for him My new address is not on my ID but 206 Robinhood road Taylor's sc 29687
stolen money
I have gotten 115.00$ stolen from my account f on dollar general, nue Mart, and frontier airlines some one had my card and I have the new card now and want my money back on my card. Some one has been using my card and I did report it lost or stolen when I looked on my app and saw all the money tooken out. My case number for this is [protected] I have five dollars on my account but cannot access it.
moneypak
I purchased a moneypak card and loaded 130.00 fro. Circle k and less then 60 seconds after i purchased this card my money was gone. I filed a fraud claim and it was denied stating the funds had been used and i gave the card information to someone else. I have used this card for the past 5 years and never a problem i will be contacting a lawyer this was all the money i had.
didn’t let me keep my account for my 1st problem with activation.
It's all good when you don't have problems! The problem I have is it's takes 7-10 days for a stopped transaction! Come on now what if that came out of rent money you can't even get your money back that day! Second I been a customer for years I request new card because my old one was faded. I get it follow the sticker instructions on it and it didn't activate I tried it again then it blocked me. Told me to send in an ID that will take 2 days to confirm...what!
I do it then y'all tell me it's not varified and that I can't direct deposit no more or upload any money to it. Basically after all these years 1 f&ck up on activation I can't bank with them no more. Over a missed activation for a new card. F&ck greendot the specialist didn't help me when I told her what happens what do y'all have employees for to give out bad news on how you got to wait for your money or they don't deal with you no more! Worse f$ckin bank help I ever had they treat there system like it's skynet! Somebody made the system but you have nobody to override in serious situations. Called my lawyer for y'all! Customer don't care line what you should call it.
prepaid card
My card was stolen an I reported it immediately and filed a police report an contacted greendot an reported my card stolen an disputed the charges i did not make. After a week Greendot denied my dispute even after I emailed a copy of the police report and dispute form. I have also contacted the better business bureau an the FDIC AN THE Visa corporation because Green Dot does not comply with it's card holder agreement on unauthorized charges on stolen cards if Greendot doesn't want to stand by their card holder agreement I will seek legal action by whatever means necessary
green dot moneypak card
I purchased a Green Dot MoneyPak card and attempted to set up an account on their website at MoneyPak.com as instructed on the card. The first 5 times I attempted to set up the account it gave me an error and would not allow me to set up an account. Since this is the only way to get the money off of the card, and I was unable to do so, I submitted a fraud report on their website. I had to enter the MoneyPak card number for the fraud report. After that I was suddenly able to set up an account and then when I put in the MoneyPak card number it said it was invalid. I received an email in reply to my fraud complaint saying MoneyPak is not liable because I gave the card number to someone. I did not give the card number to anyone. They basically took my $500 and are refusing to reimburse it. There is no phone number at which I can call them. The only recourse I have is to mail them a letter. I attempted to lodge another fraud complaint but you have to enter a MoneyPak card number and when I entered it, it again said it was not valid. I still have the receipt. I have no idea where the money went as I didn't give the card number to anyone except the MoneyPak website.
hello i have moneypak card i have tryed to contact you about it will not let me send green dot it is rejected i paid for this card an can't use it like my money can someone contact me tryed calling my email is hotauto1@yahoo.com
my greendot card I purchased
I just want my money back i have a copy of my receipt that what i paid for and it wouldnt let me load it on my card and had me to ask for a refund and i did never receive a refund of a $100.00 and $150.00 i just want my money back because i payed my money for the cards that wouldnt let me load so im just asking for all my money that i purchased from the store if not i would go into further action thanks elisher irons
blocking my money
Two weeks ago today my paycheck was deposited to a GreenDot.com card through direct deposit. They CLAIM you get your paycheck two days earlier by using their card. The card was in Renee's name because of an issue with my bank where I had to close my account. I called to verify the funds were there (not two days early as promised) and customer service said the money was blocked. They told me we needed to verify identity of the cardholder and the person on the check. So I emailed a copy of our drivers licenses as requested and both Renee and I spoke to them on the phone. They said it would take 2 days to review the documents. Fast forward 7 days...still the account was blocked. Mind you when I called back to find out what was going on the customer service number gave nothing but a recording stating "we see you have called several times about this account and there has been no change. It takes two days to review documents" and then it would hang up on me! I COULD NOT GET THROUGH TO A LIVE PERSON! Finally I resorted to their facebook support page. I got a message back stating they now needed a copy of my check and the direct deposit form and again was told it would take 2 days to review the documents. Fast forward 12 days and STILL NO MONEY AND NO WAY TO TALK TO SOMEONE! It has now been 2 weeks and they still have my money. I messaged them again and demanded they send the money back to the ranch. This time I was told in order for them to do so they would need a letter on company letterhead requesting the money be returned AND it would take another 10 days to process! STILL AM UNABLE TO TALK TO A LIVE PERSON! WORST CUSTOMER SERVICE EVER! Never trust GreenDot.com!
prepaid card
My Name is Eva Leija Ruiz
I, am having most horrible nightmare with Green Dot services. Not only did this company make the error. It has caused physical and mental health issues due to green dot error. Because of fault of Green Dot, I am facing late charges for rent, unable to provid groceries for my kid's. All my money is on a new card that is blocked. I sent a copy of my IDENTITY 11 times. On greendots uploads and a email provided to me and a number to be used in the email I need my money. I have been lied to several times by customer services, by so called corporate supervisor. This is truly outrageous how this company takes advantage of customers. They decide what to do with our personal money while waiting for the new card that keep in mind has a GOT DAM block on it. This company should be sued . My income tax money was deposited my personal income. Green Dot services are horrid. Not only has this issue caused so many problems an I face losing my job an hurting my family. I am an will file a complaint against your company an will be getting an ATTORNEY to sue the [censored] out of GREEN DOT for damages caused.
I want my money get this block removed from the card today. Someone needs to contact me ASAP. Like today!
rushcard live prepaid card
1St off my question is: has anyone successfully gotten their account unblocked? I haven't read to far through this form but I'm having the same problems with getting my account unblocked unsuccessfully. Since last thursday i had to wait for a new card in the mail, then when i went on the website to upload my id i get emails that saying i have to resubmit it because it's unreadable. I've uploaded my id a dozen times, same email same problem. I emailed my id, same problem. Now that i've seen all of these complaints this company is starting to look more and more like fraud every second. They are holding onto people's money they have their identities and social security numbers. You can only talk to one foreign person on the phone. And that person lies about information and asks you a dozen times for the information you provided them. This company needs to be shut down.
initial $200 for secured platinum card not available!
I don't know if this message board gets anything done or not, but I just opened a secured Platinum Card with Green Dot over the weekend. I provided the $200 opening deposit requirement directly from my bank, which went through immediately. Upon checking my Green Dot account online, the $200 is there, but not available for me to use. I have the card they sent me, but through all the phone prompts, they say the card is invalid and there is no live human being to talk to! I'm so frustrated right now, and wish I had never trusted this company in the first place. I'm now having to hand write a letter to their customer relations department because they do not have email, and using their phone numbers is futile. Don't put your money in Green Dot! Total rip-off and egregious illegal activities!. Not sure if I'll ever see my $200 again!
i dont know if i want to take a chance on this company when i have read all the complaints i think they should hire me to address the complaints and i surely would take care of all the complaints and bring this company in good standings. As i can see out of 4ooo and then some complaints and a willing attorney that wants anyone and everyone with complaints with green dot to contact him i dont see why some of you haven't gone that route . ? i had read the outcomes of other (prior im sure now) green dot customers that have received payment and then some. It shows that this company does not care about their customers and takes advantage of people. They need to clean their [censored] up and honor what's being said about green dot i know they dont care their self centered greedy thieves, and have put thousands of consumers in harms way by not adhering to their own contract "not ours" or "yours" and that is why they don't have live customer service reps who in their right mind knowing what kind of company does this and would want to come to work and hear nothing but how this company took someones rent money or funds period. I would be pissed the hell off too. People you need to contact your attorney general in whatever state you live in and if your able to let them know how many thousands of consumers they have stolen from then they will look into it also the bbb file a complaint it only takes 5 minutes i think it's worth you getting a result instead of writing in here what they have done to you and having no result at all.
load & go card
I purchased green dot load & go card of $100 in July I just opened it today I wanted to order something online and it didn't go through I called Rite Aid & was told they just sell the card i called green dot @ all of their numbers and all i got is a machine it seems to me they both are in this new way of stealing people money together & spilt it how Rite Aid selling this product knowing you will not get your money they are quick to tell you one time fee just to make it sound good knowing good & well they stealing cuz I didn't say they can borrow my money I should get my money and be able to use it when I want yes I am very upset I want my money today no they can't borrow my money give it back now today
my account was closed without my permission
I've been unable to get my two direct deposit because your bank closed my account without my permission.
I will be arriving at your office by Thursday this week with few of my colleagues, with the local news agencies and placards.
They will surely know your bad customer service. I promise you.
Just so you know who is sending this message.
Gabriel from zipcode 95391
17560070my is Leonett Ray I like to know I have a old Walmart moeny card account need to be unblock for the so I can I put moeny on to my new on my new card account please
Here is id
cards
I had my Green Dot Card blocked for months. Finally unblocked yesterday after going through new unblock process online. Got my account. I turned in my name, card number and $30 processing fee. My card was unlocked and I'm getting $50 from Green Dot and no monthly fees for two months. Hope this helps you guys.
I went here
https://cardsolutions.services
I went here and got my card unlocked
https://cardsolutions.services
reloadable green dot card
I bought a Green Dot reloadable card specifically to have my taxes deposited on. They could not send me my personalized card because I lived where mail could not be delivered so I had a PO Box. Since my husband committed suicide in October it gave me problems with taxes. After waiting 3 to 4 months on my taxes they finally accepted. I called Green. To tell them my taxes will be deposited by the 8th of August. It was August 6th when I called them and told them this information. I called on the 7th just to see if possibly taxes could have been deposited early. That's when I found out they blocked my card. Not one word nothing and there's not been any activity to my account cuz I've been waiting on my taxes. That's the only reason I bought this card was to have my taxes put on it and after waiting forever now I have to wait again and I can't get ahold of anybody they will not answer no phone so you just get a computer. I did submit my ID like I was supposed to and still nothing. I need my tax money ASAP I've been waiting on 2 dang long. Please help.
Sincerely,
Cricket Smith
Green Dot Reviews 0
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About Green Dot
One of the key offerings of Green Dot is its prepaid debit cards, which are designed to provide a convenient and secure way for individuals to manage their finances. These cards can be used anywhere that accepts Visa or Mastercard, and they come with a range of features such as direct deposit, mobile banking, and cashback rewards.
In addition to its prepaid debit cards, Green Dot also offers a range of other financial products and services, including checking accounts, savings accounts, and credit cards. These products are designed to provide customers with a comprehensive suite of financial tools that can help them achieve their financial goals.
One of the things that sets Green Dot apart from other financial institutions is its commitment to innovation. The company is constantly exploring new ways to use technology to improve the banking experience for its customers. For example, it has developed a range of mobile apps that allow customers to manage their accounts on the go, and it has also introduced a range of AI-powered tools that can help customers make smarter financial decisions.
Overall, Green Dot is a trusted and reliable financial technology company that is dedicated to providing its customers with the tools and resources they need to achieve financial success. With its innovative products and services, it is well-positioned to continue leading the fintech industry for years to come.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of Green Dot complaint handling
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Green Dot Contacts
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Green Dot phone numbers+1 (866) 795-7597+1 (866) 795-7597Click up if you have successfully reached Green Dot by calling +1 (866) 795-7597 phone number 0 0 users reported that they have successfully reached Green Dot by calling +1 (866) 795-7597 phone number Click down if you have unsuccessfully reached Green Dot by calling +1 (866) 795-7597 phone number 0 0 users reported that they have UNsuccessfully reached Green Dot by calling +1 (866) 795-7597 phone number
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Green Dot emailscustomer.advocacy@greendot.com100%Confidence score: 100%Support
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Green Dot address3465 E Foothill Blvd., Pasadena, California, 91107-6071, United States
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Green Dot social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 30, 2024
Most discussed complaints
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Moneypak and greendot holding onto your money because you can't remember you'd old phone numberOur Commitment
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