Complaints & Reviews

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Greendot Aid Plan — check in the mail

I received a check in the mail for the amount of $958.22 with the promise of another check. All I had to do...

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Green Dot Pre Paid Visanever got refund

i bought a $50 green dot visa from 7-11 and had problems activating the stupid card so was told i woukld get a refund check in the mail within 7-10 buisness days. never got anything. cant get a live person on the phone and am told that my card number is invalid.

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    Green Dot — can't use card

    Has Anyone had this problem with a green dot card? I bought a card and tried to use it at a redbox kiosk. The...

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    Greendot Prepaid Visarip-off

    I purchased a greendot card from CVS last week. I went on line to register it 3x and could not be processed because "they were having difficulties with the site and to try later". Of course, I kept getting the same message. I called several times, tried several options to try and register my card (having thrown out the part of the package with the activation number) which by the way, I don't even remember seeing. I then tried to contact a real person, well forget that. No real customer service, just the automated thing. I looked on their site for an e-mail address to contact them, once again, no e-mail contact!!! Only a mailing address. I will write but I'm doubtful I will ever see my $20.00 again. Thank God I didn't put more $$$ on it. (I almost did). I think this is a scam and they bank on people like me not following up for $20.00. Can you imagine the amount of money they are making?????? BP

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      The complaint has been investigated and
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      Green Dot Moneypak — difficult to use

      My 14 year old son purchased a green dot moneypak at walmart a while back. He lost the receipt which you need...

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      Green Dot Credit Cardused a minors name

      My daughter received a credit card in her name. I have tried every number on the card encloser form. I could never speak to anyone. It was strictly automated. When I put the acct number and SS # in, the automation kept telling me it was invalid. Finally, after researching I found the number to their directpay line, [protected]. Got to speak to someone I could barely understand because of his accent. I explained that she was a minor. He said the account was closed but there had been transactions but he could not give me any of this information without my daughters consent. I again explained she was a minor and that I was concerned that someone was using her personal information. He refused and I requested a supervisor. A women with a heavy accent answered and refused. I truly believe this is a scam. We are trying to place scam alerts on ou daughter's information.

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        Visagreendot Gold — scam

        ON 1-16-10 I ACTIVATED A CARD AND WAS MISSING MONEY.WHEN I CALLED THEY HUNG UP ON ME THEN WHEN I CALLED BACK...

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        GreenDot Master Cardtotal scam

        All beware!!! I purchased a pre-paid master card from green dot and four days later I went and tried to purchase a green dot visa with the green dot master card and I was not trying to transfer funds, all I wanted to do was buy one as a gift. Iwas told I was told that I was not allowed to buy any kind of gift card from any where. This green dot company is trying to tell me how and what I can buy. This is rediculious. I do not understand how they can tell me what I can and can not buy. There should be no way that this can be legal. It is my money so how can the green dot company do this? Please all beware of this company I do not recomend anyone use green dot pre-paid anything!!!

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          • Lo
            Logan 69 Jan 11, 2010

            I made a mistake and purchasing a green dot prepaid card, I thought It was a card that I could put money on and go, I was celebrating a friend's birthday, and I had to wait for the card to come in the mail, they gave me a number and expiration date and cvc code but I couldn't completely use it until I had the actual card... my friend's birthday was a ended in complete confusion and I will never mistake a green dot card for an instant prepaid card.. it's was a nightmare...

            0 Votes
          • Gr
            Green Dot Corporation Jan 13, 2010

            We truly apologize for the inconvenience. Green Dot has experienced significant fraudulent activity when credit and debit cards were allowed for the purchases of Green Dot products. In order to minimize this fraud exposure, losses to our company and to allow us to continue to offer our customers the best possible pricing Green Dot requests retailers not accept credit or debit cards of any kind, including Green Dot cards, for the purchase of Green Dot products. We have done our best to communicate this to our customers by including the statement “Cash Only” on our new card packages.

            Additionally, we would like to clarify that Green Dot Prepaid cards are personalized reloadable financials tools that require customer identity verification and are not gift cards. Is it important you understand this distinction so you can provide the best gift for your intended recipient.

            0 Votes
          • An
            anonymous_anonymous Mar 06, 2010

            You should read all terms and condition before buying the product. Green dot cards works for people who actually know how the card really works. Make sure that you're purchasing the correct package because a lot of times you tend to buy the incorrect package. Most of the irate customer about this product are proven that they have committed the mistake and not the company. There are merchant that greendot doesn't deal with for security reason. By purchasing the product, you are entering a contract that you accept all terms and condition applied by the company. So please make sure you you know what you're doing before complaining...

            0 Votes
          • Jj
            J Jennings Jun 12, 2010

            I purchased A Greendot MasterCard at Walgreends (Paying $50.00 cash plus the $4.95 fee) as a gift to my son.
            The card package says one can use the Temp card after calling the 800 number, and waiting no more than an hour. However, when he went to use the card, there was no money "on the card."
            Calling Greendot for help is a joke! Their computer just sents you round and round. After two hours tying, I got a human who said I would have to fax all my paperwork to them and they would call me back in two days! They called back and left a message to call them at another 800 number that one has to try to get passed the computer to get to a human. When I got to speak to someone, I was first told the paperwork (All receipts I sent) were useless in finding out why the money was not on the card. I then said I would take the problem to a higher level-now the card was found and they said the money was now on it! But, next day, card still shows a "0: balance.
            I have now filed a complaint to Walgreens.
            Buying a Greendot card is a gamble!

            0 Votes
          • Sh
            Shewchuk Feb 01, 2013

            Dear anonymous, My son read all the terms and conditions and yet the thieves still stole $80.00 from him. Still waiting on the refund check. They are liars and thieves and will be exposed. If I have anything to do with it.

            0 Votes
          • Sh
            Shewchuk Feb 01, 2013

            Green Dots response...blah blah blah blah

            0 Votes
          • Da
            Day Ha Aug 10, 2014

            [redacted]: coment:;
            We try to resolve all issues in a timely and satisfactory manner for our customers. Dispute claims are thoroughly reviewed and resolutions are based on our investigation of the claim. If you would like us to review your claim, please email Customer.[protected]@greendotcorp.com. Include your name, a phone number we can reach you at, ticket number (if you were provided one) and a brief description of your issue. We will review and contact you to provide information on the claim...

            Hi I'm Dxxx Fxxxxx

            I went to Walmart to cash my check. Showed I'd and put into their terminal my Social security Id. number and cashed my check and loaded $100.00 onto your greendot card.
            Seems your company placed a block the same day which I was not aware of. So I called your call center. They demand I fax my id's to their California 866 number.
            Thou i explained that i showed my Id at time of purchase.
            I have received in my postal mail at my address the personalized debt card
            Your terms can request verification of information
            They can unblock the card to let me use it since it is a Personalized Card you sent to me up to the amount on the card, according to the terms.
            The suspicious activity reason given to me seems bogus as the card was evidently blocked the same day.
            I am willing to bring my id's BUT not copy them and send them over the internet to some unknown fax number, and because, for the criminal NASA to have access to that private information stored on their servers forever, to protect my privacy.
            Again I will go to any facility in my home town including a law enforcement or attorney office and have them call you/ you call them and I will show my I'd to them to verify.

            This is a reasonable action on my part.
            Otherwise please refund my money of $100.00 asap to my address of
            Xxxx xxxxx ave, xxxxxxxx, IA, xxxxx
            Thank You
            Claim: FPxxxxxxx

            Emailed Aug 10 2014 Customer.[protected]@greendotcorp.com

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          Walmart Stores And Green Dotgreen dot moneycard

          My children received a Walmart GreeDot Money card for Christmas and were real excited, but that is when the excitement ended! These cards should be outlawed. To use these cards you MUST use your social security number and it takes 7-10 days to activate before you can use them, tell that to a 10 year old boy. Walmart says these are not their cards, but it has their name logo on it and they accepted this company to seel their product, so they should take some responsibility, but they won't. We asked for refund (with receipt), they said NO. We asked to exchange for items or their own store card credit, they again said no! You must read the humdreds of complaints on the internet abou these cards, they are not favorable. So, we threw these cards in the trash just as Wal-Mart likes. Beware, READ the fine print before you buy these cards for anyone to use. This is the first bad experience I had with Wal-Mart and hope it is the lasts. Shame on Wal-Mart!

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            • Gr
              Green Dot Corporation Jan 04, 2011

              We do apologize for your experience and the misunderstanding with our product. Our cards are reloadable prepaid debit cards and not gift cards. They are financial tools that are meant to be used over and over again. We have made every effort to clearly disclose on the package that these are not gift cards and that personal information is required to activate the card. Additionally, there is a temporary card included in each package that can be used immediately upon successful activation and until the permanent card arrives in the mail. We understand our card may not be for everyone and customers can request a full refund by calling the number on the package.

              We will send you a direct message to assist you with processing a full refund for your cards. Thank you for bringing this to our attention.

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            Ge Money Bank Green Dotloss of funds :ruined christmas for one unprivelege child who name wasn't on the angel tree

            I was unable to receive my from my prepaid debit card from one of the local atm, but the funds was deducted from my account. I thought to myself how can this be possible when my debit receipt says declined 0.00 funds received.I contact the Atm provider and they sent a technique support person out to check the machine and call the bank. When he called the bank the bank personnel said the funds was not collected from their merchant and that I need to contact my card holder they are responsible for my money.. So I did! But I didn't get any help at all Thanks to Joycelyn @ Walmart Customer Support line [protected]. They have stole my money and ruined Christmas for my son. She didn't even trying to contact the bank to recover my funds or nothing... I WANT INFORM PEOPLE EVERYWHERE DONOT BUY OR USE YOUR WALMART DEBIT/CREDIT CARD BECAUSE I GUARANTEE THEY WILL STEAL YOUR MONEY RIGHT FROM UNDER YOUR NOSE... IT SUCKS!!! NOW MY SON HAVE TO LOOK AT AN EMPTY CHRISTMAS TREE . THANKS FOR NOTHING WALMART!!!

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              Green Dot Moneypakstrees

              I just wanted to get the card and pay my dishnetwork bill. The cashier at rite aid told me the card is activated to use. So I called dish and waited for 20 mintues and tried to make payment. I was told the card was declined. I went back in store and the store manager told me no refund even though the receipt does not state no refund on green dot card and have to get money back from greendot. I called them and message kept on saying to enter number. Finally I fumbled through different option and was asked all my personal information etc and finally someone came on line and told me while it is being activated she told me about promotions etc. I snapped back and told her that this is the last time I ever use the card. Please spread the word. The company is so sad that it does not even have a complain form online. We are the only one who can teach this #ers a lesson. Stop getting card. And when I went back in to add more funds the fees had to be paid again.

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                • Da
                  DarthDraconis24 Aug 06, 2012

                  I fully agree. I bought a Green Dot Moneypak card and tried to activate it but the number is nigh impossible to find! I HAVE the receipt AND the card. Problem is, the card says to use the number on the receipt, the website says to use the number on the card...and NONE of the numbers are being accepted. (Despite saying they're open 24/7, the phones are apparently only manned by useless robots who cannot help you, and tell you to call back during OFFICE HOURS). So, after fumbling through the website with almost NO clear instructions on it, I found a different phone number, which is their help line, and guess what? THEY are closed too! I hereby declare a lifelong boycott of Greendot Moneypak on my end, and will recommend to all my friends and relations to NEVER EVER use Greendot for anything, as well!

                  0 Votes
                • Ma
                  marina_12 Sep 30, 2013

                  My dear, it's a pre-paid CREDIT CARD. They need all that info they are required by law to get that info from you... ANY company offering a pre-paid credit card or regular credit card will ask you all that info. The law has them do all that because of the attempts of money laundering people do with them... Think about it, if they didn't ask people could funnel money from point a to point b with no problems -- of course a lot of people would just pay their bills, but there are those who would use it to funnel ill gotten gains... I have a green dot card, have had it for years. Not a scam. I use it every month.

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                Green Dot Money Pakfraud

                Green dot is a total fraud!!! They offer you 0% absolutely no protection!! Never use them always choose a secure sender like western union, paypal. Etc. Once you have paid with green dot you have no protection or room to dispute anything!! You have no proof that you paid for something and no recourse if you have been ripped off. Again never ever purchase a green dot money pak. They should be ashamed and shut down for such poor business practices. A contributer to fraud like green dot will not be in business long!!!

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                  • Jo
                    johnjojohn Jul 09, 2010
                    This comment was posted by
                    a verified customer
                    Verified customer

                    ive used a moneypac and the numbers after i scratched the numbers arnt readable on wed wait one day on thurs fax them copy one more day fri well call you in 4 hours nothing no call

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                  • Jo
                    johnjojohn Jul 09, 2010
                    This comment was posted by
                    a verified customer
                    Verified customer

                    i called them 4 times on friday and was told and would be another day got mad and all of sudden they had my money for me

                    0 Votes
                  • St
                    star84 Jan 29, 2011

                    GREENDOT MONEYPAK SUCKS! AGREE, NO PROTECTION WHATSOEVER!

                    0 Votes
                  • Ms
                    Ms. Washington May 26, 2011

                    I purchase a green dot reloadable card which had already been use and when I called them they requested I send in the receipt and copy of the greendot in which i did and I am still awaiting a refund and arguing back and forth with them this is so BS and I will never use or recommend Green Dot to anyone its been over a week

                    0 Votes
                  • Ka
                    kacey327 May 04, 2012

                    i have had a phone call saying we won X amount of money and all we had to do was purchase a green dot card. now they are still telling us that fed ex will be at our address before noon with a package??? anyone had this happen i think it might be a scam

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                  Greendot Prepaidgreendot premier card

                  My GreenDot Premier card expired at the end of October 2009. About two weeks prior to that, I was supposed to have received a replacement card. At close to the end of the month, I called Green Dot (which isn't easy; you have to jump through a few hoops before you can talk to a human being), got someone with a thick foreign accent to whom I asked the question, when is my card coming? She said you should have it within a few days. Well, it never came. I called again, reported the card as never having been received, was told it would be taken care of. Another 10 days went by. In frustration, I bought another card and had all sorts of problems activating and using it (finally straightened out yesterday, November 24, after finding out that the two previous customer service reps I spoke with had both entered the wrong date of birth and failed to correct it after I complained; finally, one of them had me activate the card by using the wrong date). I asked for the 3rd or 4th time about the replacement premier card and was told that the previous 2 or 3 people I'd spoken with on the other occasions had never reported it lost. So now the card is supposed to come tomorrow. I'm not holding my breath. Not only is this company difficult to deal with - you have to report your card stolen before you can even talk to a rep, and even then you must know the card numbers - every rep you speak with tells you a different story and half the time their accent is so thick that you can't understand them (and sometimes they can't understand you either). I've signed up with a different company and am hoping I will have a better experience. These people are so slipshod, three people are not able to handle a simple customer service matter, they can't get your date of birth straight, and forget the damned website, there is no help there at all. A lousy company taking advantage of people like me who can't open a bank account because the banks unfairly charged me with huge overdraft fees, refusing to waive them even though the original problem was not my fault.

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                    • An
                      anonymous_anonymous Mar 06, 2010

                      Well basically the card was sent out from their facility because you were informed that ir;ll arrive 2 weeks prior to the expiration date. Sometime the problem lies with our Postal Service. Mails aren't coming on time or they are lost on transit. We should not blame them for this mess. With regards to the representative with thick accent, well we all know that most of US companies nowadays are outsourcing from foreign countries to cut on their expenses.I hope everything works well with your card

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                    Greendot Aid Plan — theft by telecommunications

                    We have and email address for this Marilyn Ritchie in our files. I received a check in the mail for 962.35...

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                    Green Dot[redacted]

                    My husband and I received a GIFT card for our wedding gift from people at work. It was purchased at a local Walgreens Store. The pre paid visa/ gift card was IMPOSSIBLE to activate. I called the number on the card, and the automated system kept telling me "I do not understand what you are saying". It would not activate the card without me releasing a great deal of personal information. When I tried to supply it, I kept getting "I do not understand what you are saying". After many failed attempts to activate the card, my husband called them. He had the same problem! He called back again and had to FUDGE the system in order to get a customer service representative. The CSR told him they needed his social to activate the card, and tried to get him sent a re-loadable card (WE DIDN'T WANT THIS, we just freaking wanted to use our gift card dammit). To make a long story short, the company makes it impossible to activate the card, the automated system plays dumb and hangs up even when you follow the commands correctly, and the company is a SCAM. The rely on people not being able to activate their cards, clearly, that is how they make a great deal of money. Between confusing customers and charging RIDICULOUS fees every MONTH (even when you haven't used the card) and the user fees, this is a complete RIP OFF and I URGE everyone to get refunds and not deal with this company. Do not give them any of your business. What a despicable way to rip people off during hard economic times. Additionally, if you make the mistake of throwing away the plastic package it comes in, you may not be able to activate your card at all. Be careful opening the card, as there are numbers they require you to read off to them in order to activate the card. This number was ripped by opening the card. Once again, another way they can deny you YOUR OWN money!

                    I hope this company gets shut down. I am also writing to all companies that carry and sell green dot cards.

                    I HOPE THIS COMPANY GETS SHUT DOWN PRONTO!

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                      • Sa
                        sammycat13 Mar 16, 2012

                        next time try using a coin to gently scratch off the coating and not your one tooth, ###!

                        0 Votes
                      • Ha
                        Hate Green Dot! Aug 29, 2012

                        My son received one of these cards for his graduation. Had a terrible time activating it. Told the woman NOT to send us a permanent card, as he was going to spend the $30 on the gift card, then leave for college. They insisted that it had to be sent to us, and it would cost us about $7 per month for every month he doesn't have at least $1, 000 on deposit. ARE YOU KIDDING ME???? Here is a kid with no job, no money and no way to pay this. They didn't care. They said he would have to cancel it when it came. That was a joke. It took me three days to cancel it. They wouldn't even let me cancel it for him, even though he was away at school, and I was the one who activated the card. What a freakin' pain in the butt. Rep suggested I make a conference call with him. Right! Had to be creative to get it cancelled. DON't BUY THESE CARDS!!!

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                      The complaint has been investigated and
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                      Green Dot Moneypak — unable to fund paypal

                      Purchased two Green Dot MoneyPak cards on October 27, 2009 in order to fund my PayPal account as advertised...

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                      Resolved
                      Green Dot Prepaid Credit Cardhorrible customer service

                      They charged me $10 when I hadn't even used the stupid card. I don't even know what the $10 was for. In addition, when I went to add money to my card to use the same day the numbers on the MoneyPak where unreadable and I could not reload my card. When I called customer service to resolve the issue the three customer services representatives I spoke to were completely incompetent. I asked several times to speak to a supervisor and they would continue to lie and say the supervisor was on the phone and unavailable. I told them I would hold until they got off. They kept me on hold and a supervisor never came to the phone to resolve my issue. I did not get my issue resolved today and I have to wait to get my money back. When I asked for a complete refund, they told me I had to call back. Why. Give me my D___ money back. If you can't help me, send my complete refund in the mail. How hard is that. I shouldn't have to call you back for something like that. I am sure I am not the first person to have this problem and yet they seemed to not have any clue or idea on how to fix it immediately. I am so irrate over what I went through with them today it is ridiculous. I mean what is it with these stupid people. I don't have to spend my money with their company. They act like they are doing me a favor--NOT!!! I am tired of getting poor customer service when I spend my money. I swear if I have to speak to another one of their representatives about getting all my money back it will not be pretty.

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                        • Mu
                          murrietagurl26 Oct 14, 2009

                          earlier this year I purchased a green dot pre paid card well I needed to use it again yesterday to pay my insurance so I called to ask what the status of my account was and they said it was overdrawn by $9.90 ok that's fine they also told me if I added the funds to my account using a money pak I could use the account. Well I go to the store I purchased a money pak and the card that I have does not match my account number and now I can't get a refund on my money and my insurance is not paid. This was the hugest inconvenience I have ever experienced in my life! i have to either choose to get a refund wich will take 7-10 business days or add the money to the card and wait for a new card to come and since my insurance was not paid my policy has been cancelled. I am furious right now someone has to stop them.

                          0 Votes
                        • Pr
                          PRINCESA_2U Oct 22, 2009

                          MY HUSBAND WORKS OUT OF TOWN SO HE GOES AND BUYS 3 RELOAD CARDS AND CALLS ME TO GIVE ME NUMBERS TO ADD TO MY CARD. ONE WAS FOR 300.00 AND 2 FOR 500.00. I LOAD THE 300.00 ONE AND THEN IT SAYS I CAN'T LOAD THE 2ND ONE FOR 24 HOURS BECAUSE IT CAME FROM WAL-GREENS. SO THE NEXT DAY I TRY TO LOAD IT AND THEY SAY IT HAS ALREADY BEEN LOADED TO ANOTHER CARD THAT WASN'T MINE. THEY PUT ME OVER TO LOSS PREVENTION DEPT. AND THEY TELL ME TO FAX COPY OF RECEIPT AND RELOAD CARDS AND IT WOULD BE PUT BACK ON MY CARD WITHIN 2 BUSINESS DAYS. SIX DAYS GO BY AND THEY KEEP GIVING ME THE RUN AROUND SO I THREATING TO GET A LAWYER AND THEY PUT SOMEONE ELSE ON PHONE. SHE THEN TELLS ME BECAUSE MY "GREENDOT" RELOAD CARD WAS USED ON A ACCOUNTNOW CARD THEY ARE NOT LIABLE. I ONLY HAVE A GREENDOT CARD AND THEY REFUSE TO GIVE ME INFORMATION ON WHO HAS THIS ACCOUNT THAT MY 500.00 WAS LOADED TOO AND NOW MY POWER HAS BEEN SHUT OFF AND I HAVE 7 KIDS HERE. THE POLICE JUST TOLD ME TO FILE A CIVIL ACTION ON THE COMPANY AND I'M GOING TO DO IT TODAY. THEY TELL YOU IF YOU LOAD 1, 000.00 OR MORE IN A BILLING CYCLE THEY WAIVE THE 4.95 FEE THAT MONTH AND SHE TELLS ME ON PHONE THAT THEY ARE GOING TO CANCEL MY CARD FOR LOADING 1100.00 THIS MONTH. ISN'T THAT WHAT THE CARD IS FOR TO LOAD MONEY AND PAY YOUR BILLS??????? IF ANYONE HAS BEEN RIPPED OFF BY THIS COMPANY PLEASE EMAIL ME AT [protected]@HOTMAIL.COM CAUSE I WANT TO GET A CLASS ACTION LAWSUIT ON THEM..THIS COMPANY RIPS TOO MANY PEOPLE OFF AND THEY ARE A SCAM!!!

                          0 Votes

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                        Resolved
                        Green Dot Aid Plan — fake check

                        I received a check in the mail for 960.45 for a grant and to me it sounded great as I like many Americans are...

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                        resolved to the customer's satisfaction
                        Resolved
                        Visa Green Dot Prepaid Cardscancelled immediately and refund check bounced

                        Purchase a Visa Green Dot prepaid in error thinking it was a Visa gift card. I realized when I got home and there was no card inside the folded cardboard. I called the K-Mart store where I purchased it immediatly to get refund but was told they could not give the money back. I needed to contact Visa directly. I called the (800) phone, entered the card number and spoke with a sales rep. She took my address and sent a check. THE CHECK BOUNCED! I didn't discover this until a week after and by then no longer had the cardboard with the activation number and there is no way to reach a person. All K-Mart could say was to call the Better Business Bureau.

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                          • As
                            as5869 Sep 21, 2009

                            Wow, I can't believe Visa bounced a check!?!? Contact this company and see if they can help: Bustabill [protected] - www.bustabill.com

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                          The complaint has been investigated and
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                          Resolved
                          Greendot Grant Programscam

                          I too received one of these checks made out for $949.22. I was suppose to return a 4.045% commission to receive "the big check" of $9, 050.78. At first thought wow! Is this from one of the grants that I applied for? Reading the portion about sending in a commission to receive yet more money did not sit well with me. This is from the same lady Linda Spaulding that everyone else has complained about. I am so glad I checked this is out online which brought me here. This is so bad. In times like these when people are struggling to make ends meat and here you have someone that is willing to put you out on the street and loose yet more money. How do these people sleep at night? Please let your friends and family know that if they get anything like this in the mail to report it and not cash it. We need to spread the word.
                          The envelope was post marked from Santa Clarita, CA.

                          scam

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                            • Kb
                              kbwife Sep 09, 2009

                              I got the same check and letter in the mail. I was almost about to go and cash this check at a local Walmart. I was not about to go to my own personal bank. This is so sad that someone will try and get over on people and we are barely making ends meet. I hope this person is caught and sent to jail for this.

                              0 Votes