Green Dot
reviews and complaints

I was sent to contact my originator of the funds in my account so the originator of the funds has pass away

June last year green dot put a provisional credit reversal on my account and charged it from my vault account which in all the fine prints says you cannot take money out of. My account was overdrawn by almost five hundred dollars. I didn't have a card at the time (I had lost mine) and for the next six months I had to reorder a new one again and again because even though my mailing address was correct I was not receiving it in the mail (although my emails would say it was arriving) when I would try to call they would prompt for my card number and since I did not have one I could not get past the first prompt. My taxes were refunded a year late I might add to this account and they took that provisional credit from my taxes. Almost five hundred dollars gone without a trace. For the last four months I have been calling and calling filing disputes (although every time I call to file a new one they claim I had never filed one) when I ask what will be done they tell ma'am someone will contact you I will elevatr the issue) this is so frustrating they stole my money and I cannot get it back amd they will not help me what can I do I need that money my house recently burnt down and I have nothing else left. This company is a scam and I'm so upset and needed that money.

I am trying to make a transaction and it did not go through. So I called green dot help service many times. They finally told me I could not make that transaction with an explaination.

Hi my name is camarlita, I've been a customer waiting patiently for them to return my call I did my end to photo copy my id and photo capture proving I'm that person and still almost two months not being HELP yet.this is my first time and hopefully it will be my last time. I like green dot it's that allrespresentive dose not no what to help me in it seems I going back

And forth that's in convent to our customer service and customer values we don't like waiting long we want it helpful and solved and satisfied

I won my appeal with unemployment finally and was told yesterday that I would be receiving all of my back pay today. I wake up to a deposit today from unemployment and as soon as I log into my account I'm told that my account and card was blocked due to suspicious activity. At 7:15 am I was instructed to upload a copy of my state id and I had to wait 2 days to get a response back. This is ridiculous because I have received deposits larger than the one I just received and my card has never been blocked before. I have been fighting unemployment for a while for my money and as soon as I get it it's taken away again, I need my money asap please.

I have an account with green dot (Walmart moneycard) in September 2021 I made a dispute for approx $150 in October 2021 I called to check the status of the dispute, due to the language barrier between myself and the customer service reps, the rep thought I said something about an account takeover WHICH I ABSOLUTELY DID NOT, I WAS ONLY TRYING TO CHECK THE STATUS OF MY CURRENT DISPUTE. ever since that day my account has been restricted and I haven't had any access to my account or my funds, but yet this company is still taking $5.99 every month even though I can't use the features of the account, then they say the only way to get my funds is if I email them specific documents, they can't do that because I never agreed to that prior to opening the account and it doesn't say that anywhere in the terms and conditions that if I don't email those documents that they can keep my money, and when I did email documents in December they said they didn't receive them or there not legible etc ..I've noticed that this is a pretty common theme and they are doing this to thousands of customers, this is nothing more than robbery by scamming, it's kinda odd that thousands of customers are complaining about the exact same thing.. I want the games to stop and access to my money.

A rep called me Last week and he promised my account would be fixed within 24 hours and I would be able to access my funds and he said he would also be crediting the $5.99 for every month that my account has been restricted, well over a week later and I still don't have access to my funds and my balance is still being lowered by $5.99 every month and he never credited the account. Why are you holding my money from me for the last 9 months ? Give me my money

My name is GARY A. BURCHAM and I have not received my Federal Tax Refund of $1,327.00 that the IRS said that it was sent to Green Dot Bank on March 23, 2022. My Taxes were filed with TaxSlayer and they gave me the Green Dot Bank routing number [protected] and Account number [protected]. I have tried to call Green Dot Bank and cannot talk with a live person! Please help me! My email address is (gary.[protected]@cox.net) and my address is 305 Claiborne Ave. Fredericksburg, VA. 22405. I am sending an attached file from IRS of my refund status that said my Federal Tax Refund was sent to Green Dot Bank on March 23, 2022! It is now May 4, 2022 and I don't have my refund!

Please Help! Thanks, Please respond soon! Gary A. Burcham

Hi my name is Bobby higuera and my account is blocked because I filed a complaint about a year ago that I did not have access to one of the accounts under my name because someone else used their number and email but used my information. So they locked my account but now I still haven't had my stimulus check returned to me or access to that account I called greendot and it still says I have 483.00 dollars on it. I'm really frustrated because I really need my money and I can't get it because I don't know the number they used or email but I have proof that it's under my name and social security because I have proof of my identity.

I'm a victim of identity theft , my wallet and phone with all my personal information like my social security card, birth certificate and my STATE ID all my debit card my whole including my phone with access to all my bank account my personal information my whole life and I can change my password and email it don't matter aslong as they have all my identity information they can go right behind and still access all my whole life , there was money that I worked hard for stolen from my go2bank account twice this month and on 04/27/22 my dispute case was denied, if money wasn't stolen from my account I wouldn't have opened A dispute basically now I have to just let my money be stolen and forget about my money that I worked for no one else and I also have to let it go because green dot/ go2bank denied my dispute case I Need MY MONEY back this isn't fair to people who opened a dispute because there money was really STOLEN!

I bought a $500.00 green dot gift card at the Hiram, Georgia Walmart store on 3 January 2022 and took it home and tried to use it on the Amazon site and it would let me charge it although I showed what I had on the card. It would even let me register it, which I tried first of all. I immediate called the number on the back of the card and the guy on the phone said he will close the card and send a refund in the mail within 2 weeks. I never received it so I called back and talked to another person (a female) which gave me an email address and told me to put the case number in the subject box and I will receive it in 2 weeks again, but still no refund. I have called 6 times and was still told I would receive a check and I needed to put a case number in. It was always a different one and I would alway have to send a copy of the receipt and a copy of the front and back of the card. 3 times I was told they had the wrong address and the wrong name or any other type of excuse. I just talked to some 2 weeks ago and he tried to cross talk and dismiss me and said it would be two weeks also. All i want is my money back because I don’t have it to give y’all. I know you not hurting on money, so why is it so hard to get my money and all theses other people money back. The customer service number is just there because they aren’t for the customer. Do the right thing

You are withholding my autistic sons S.S.. I. Payment from him. I get him they card to try to teach him how to be financially responsible as soon as he accepted the 2nd part of his money and put it in vault for safe keeping you blocked his account, and if that was not bad enough you tricked him too. As soon as he locked his card you made sure he could not unlock it. He has never had a state I'D. So first we sent you a copy of his social security card, his medicaid card, and official letter from the social security office,& of course a copy of his personalized pay as you go Green dot card; (front and back; which was purchased at Dollar General because he is terrified of big crowded places);, but no that still was not good enough for GreenDot. So, I then narrowed the money to overnight his certified birth certificate, because before living in area code 35601 and before that 35603 we lived in this birth state TN. So I then resent all info only this time included certified birth certificate. Not even the courthouse here in AL nor in TN requires more than 3 forms of I'd ; which are s s card certified birth certificate and eithermedicaide card or the letter from the s s office was the third, not both just one or the other. So, AL is the first state I have lived in who gives you a paper ID, but it is legal for 30 days, they say 5 to 10 days for hard copy comes in mail, but gives the extra time encase of unforeseen mail problems. I told them why he needed it because they asked, and. They said'well this should clear it up.' I get home take quick pics of front & back send to [protected]@greendotcorp only to be told they were not goodenough, that alabamas i'd. Was not good enough. That I had xeroxed the state I d when I had done no such thing! So next day icalled & I am sorry for loosing my temper and should not have cursed tha poor simple minded employee out but do not much like how your app lies and definetly do not like being treated like a criminal; especially when I am in the right and greendot corp. Is the one in the wrong. I am not talking one or two hundred but$847.00 and so much cents. I would perfer not to have to sue greendot for my sons mony and all the damage to our reputaion and all the hurt this has caused, but when we get his hard copy in the mail and send copy if that does not solve it then well I have documented everything and yes any mean things I wrote or said to so you will one way or another due right by my baby boy and yes I know he is grown, but I am his mother & he will always be my baby boy. So, no I will not be removing mine or his feedback

I filed dispute over and over I sent in my documentations to Green Dot I sent my police report number in I send my identity theft papers and I sent when I was in the hospital papers in including a letter of dispute every time I call and want to know about my dispute they keep saying I'm denied last time it was for transactions I put the dispute back in this time it say off the right transaction which I never authorized nothing I sent my identity their paper and stating somebody stole my wallet stole my identity and use my card I keep getting run around at the runarounds when I talk to the operator like day is not doing a job and when I call back they hang up the phone and keep playing games I really need this exhaust ASAP they gave me a claim number and my new claim number is [protected] gave me about four more claim numbers which I know that they wasn't doing a job correctly the other claim numbers are [protected] the other claim number is [protected] the other claim number that they have gave me [protected] the other claim number [protected] I keep getting run around about them give me my money my dispute was for 11,618

55 I was trying to get in contact with your president mark troughton so he can see what's going on a green dot I'm behind on my bills because they won't give me my money back with someone please call me [protected] my name is Eugene Washington my address is 7320 Westwood Street Detroit Michigan 48228 that's my new address my old address was 14 590 prevost Street Detroit Michigan 48227 hopefully we can resolve this issue before I take father steps thank you and have a lovely day

$800 dollar theft - No real fraud protection:

Green dot let someone else (cardskimmer) withdrawal money from my account, I created a dispute claim # [protected] and it was closed and rejected because "there was no error" before I could even send them any documents like my police report number # 2022-[protected].

They sent me a new debit card to use, like this can't happen again and again and again.

How can anyone trust Green Dot bank, in this new age of cyber security they open up your wallet to criminals.

You should run, not walk away from this bank.

I have been trying to get a hold of them for two years.

I got a card to pay an overdue utility while I was traveling for work.

I was asked to scratch the number and the number was corrupted by scratching it. The label was very dry. I have tried at least 10 times through emails, calls etc. to talk to anyone. Nope.

They have robbed me of 330.00

Receive my tax money they put a lock on it, and I can’t get any help please help. I received my tax money on 16 March. 2022. I haven’t got any answers to resolving this problem. I use the sun feature to send money for my rent. And it blocked my account. I have a lot of money sitting in my account. I have turned in every possible thing that can prove my identity. License Social Security card birth certificate mail everything. The only answer I can get is that I need to contact the IRS to take the money back out. But there’s a problem with that because they allowed the $2000 that I sent out of my account even though they said it was being fraud it. What am I to do? Do I need to get a recovery lawyer? I haven’t heard from them, nothing is changed, I already waited months for my tax money. And now I’m continuing to wait for this issue to be resolved from GreenDot. I can’t get anybody to make any sense of why they would hold this account. I’ve called every number I’ve spoke to every department. And they have every bit of information that they would need. What am I to do? How will green dot resolve this? Who are they trying to protect? If this is protection that I get for having a secure card, then I am being penalized for having money in this card and using it and being a loyal customer for GreenDot. I need this resolved and I can’t find any solution

On the 9th of March my greendot account was blocked due to unusual activity they asked me to send my ID or Driver license for identity verification to the email when i did that realized that my driver license was expired so what i did next was go down to the DMV and apply for a new one i then sent over my expired driver license and papee from DMV hoping it would help but unfortunately it didnt so i waited to receive my driver license in the mail and when i did i sent that over to the same email with the claim number i was given. When i called them to check on the status if my acount they informed me that there is know way the block can me lifted due to the back office denied my driver license and that i would have to call who ever issued the funds to mind you this money is my Tax refund now i called the IRS and i cant get a rep. On the phone this is very upset and uncalled for

I been dealing with this Unauthorized Transaction claim for AWHILE and I haven't not received no help or anything almost a year ago my wallet and my phone was STOLEN with my social security card and birth certificate and State ID and all my debit cards ETC and my phone had no lock and whoever stolen my wallet and phone has access to all my bank accounts all my apps on my phone , once I purchased a new phone I opened a dispute with PayPal for the Unauthorized transactions that was done less than a week a apart and I never received no update from PayPal so I contacted Walmart and they told me to go the Walmart the unauthorized Transactions happened at and show them the receipt of the Unauthorized withdrawn using PayPal cash out at Walmart and they should refund my monsy that wasn't true that left me at a dead end I keep filling complaints and nothing please help they have stolen more than $800.00 from me!

I purchased 3 gift cards from Walmart Store, 4610 S Coulter St, Amarillo, Tx [protected]. 2 of the cards were ok, the 3rd card was not. When my son opened it, in front of me, the card number was cut off and the pin number sticker was removed. I filed a case with the credit card gift card center, the first time on 02/05/22, got case # [protected]. I was supposed to get a check in the mail in 7-10 days, I called back on 2/25/22 when I had received nothing, and they couldn't find the case # I had filed, so I got another case # [protected], I was also told to email a copy of the receipt and the card [protected]@greendotcorp.com. Which I emailed on 02/26/22. I, again heard nothing, and called again, and again they couldn't find the 2 previous case numbers, so I got a 3rd case # [protected]. I did get an email saying they had received it that day, the today I received another email saying they needed more information, and to please call, I called only to be told that the card had been used and they couldn't give me a refund. This is a TOTAL SCAM! I am not in the habit of giving my money away, nor do I have the time to sit on the phone for hours, wasting my time. I will file a complaint to the Green Dot Corp as well. I want my $104.94 back!

I received my tax return on 3/4/22. I zelle d $200 to my mom and $200 to my mother in law. Then my account was frozen. I immediately submitted front and back of my license. 4 days passed so I called again. I was told the picture was blurry and to resend knowing this was a lie. I still submitted my ID for a 2nd time. Now, a week later, I called them again (green dot has not contacted me once during any of this) and I’m told my license seems “suspicious and fictitious” and my account is closed. They will not return my $1800. Can anyone, someone please help me phone number [protected] email address [protected]@icloud.com.

Thanks In advance,

Anthony

The card was acquired from tax refunds in early 2021. I then set up direct deposit on the account from my employer. My paychecks were being deposited regularly. In December 2021 I began having problems accessing the account online. Subsequently I began having problems using the card. I Contacted customer service around mid-December about the problems and was informed that the account was overdrawn. At that time my balance should have been around $2500. Not having online access prevented me from viewing the transactions. All of the information that customer service requested was provided except the correct (original) address I had entered when opening the account. The login and password had also been changed. After determining that the account had been hacked it was closed.

I was verbally informed of some, but not all, of the most recent transactions which I knew were not mine. I then disputed all transactions from the beginning of December 2021 though the account being closed.

After several weeks the only transaction reversed was for $970 +/-.

Customer service then advised me that I had to prove my current residency or address in order for the reimbursement to be carried out. My driver's license, birth certificate, auto insurance, and a court summons, all with my name and address on them would not suffice. Customer service then advised me that proof of address would have to come from the local postmaster. I met with the local postmaster who informed me that "by law" the post office cannot confirm anyone's address by mail. The mail is sent to addresses, not individuals. Anyone's name can be on mail sent to any address and does not prove permanent residence. I will call customer service again and advise them of what the postmaster informed me of.