Great Clips review: service ( 2 comments)

I have been going to this business for at least 3 years, I have never had any trouble with anyone here. During a recent visit, I was in my military uniform and was given a military discount and placed into the computer as being in the military. I returned for another haircut several months later, I was now retired and not in uniform. I was asked for my phone number and I was pulled up on the computer, the lady told me it would be 30 minutes until I could be seen. During that time, at least 6 or seven other people walked in and were being told it would be fifteen minutes until they could be seen. After at least 1 hour and fifteen minutes of waiting and watching at least 6 other people come in after me and be seen for a haircut; (I am sure they had no appointments they were walk-ins like me), I asked one of ladies "What was the problem and why all these people were being placed in front of me?" She proceeded to look me up in the computer again, and she said someone would be with me in a few minutes, but if I wanted to be ill about it, she would make another lady wait and she would see me now! I was obviously upset at being treated so disrespectfully and it was apparent to me that this establishment had no intention of taking care of me based on whatever information they had on file. I left without getting the service. I am not sure what kind of computer database they have on customers, but it was percieved by me to allow them the ability to provide biased "care" for certain people by the business ownership based on a political or social view of certain people. I believe my military discount status hindered me in recieving service by the people in this business.

This business should be listed as prejudice toward people based on certain views held by the ownership and should be banned from receiving military or government contracts or services. The public should be told about the information they are storing on their customers and how it is used to help the business care or not care, for their customers.