Goodyear review: Kyle smith manager 1615 well road Orange Park Store #2443

Invoice # [protected]

Date 11/17/23

Customer # [protected]

2012 Nissan Sentra

Had my 2012 Nissan towed in for service to your location.

Diagnostic was preformed and I was told that there is a mis fire, and the following is recommended.

Replacing plugs, coils. fuel treatment.

Was informed by Kyle that all is fixed and was explained to all that was done and thank you for my business.

I paid my Bill of the amount of $890.36 drove home parked the car and pre-loaded it for a catering event for the Saturday morning the 18th.

The morning of the 18th after loading the prepared items for the event, I proceeded to leave where I BROKE down Resulting in having to call a Tow truck per Goodyear to be taken back for service and not being able to perform the catering event that was scheduled foe the Saturday morning of the 18th that was explained to Kyle Ihave photos that was taken.

Speaking with Kyle Was then told by Kyle Mis Diagnostic was performed that I "Quote" the coil wire that we installed was Bad.

Then was told by Kyle that a Fuse in the ECCS continues to pop my son drove up to the store and supplied Kyle a replacement Fuse.

Was again told I was good to go which in my third trip back on that Monday morning the 20th with the car again sputtering, was told by Kyle this is a Nissan problem that Nissan needs to look it over and re set the computer.

End result Took my car to a private Mechanic the Mechanic found that the car was not getting fuel and the fuel pump assembly was bad.

Replaced the fuel pump and the assembly that resulted in the additional cost of $475.00 Dollars.

i requested a refund due to the work that was performed by good year was not needed that resulted in not being the problem to fix my vehicle. i was told NO which i stated I will take this matter up with your area manager which was extremely disappointing on the professionalism that was displayed by the area manager. I have now taken the matter a refund to the good year claims dept with the same results a Very unprofessional person on the name of Frank Hartley that has done nothing beside make Excuses of being short staffed and will not return phone calls on this matter or solve the problem.

Claim # IN23007685