Goodwill Industries
Reviews and Complaints

Maybe the overpaid executives should give up some of their salary to keep these sites going. Stop being so stingy with paying the people with clients hanging the clothes--paying them by the piece. Even if the item is difficult to hang. I know, a number of years ago I worked with the people who hung the clothes. They raised the prices, but you can get new in some stores.

I am boycotting Goodwill! For the past few months, I have seen them raising their prices to ridiculous levels. When I contacted them, they said it was to remain competitive. When did Goodwill, a non-profit..., become a Wal-mart or Amazon? They get their items for FREE! After doing some digging and looking at their 990 tax docs, I saw how much their upper management was getting paid. WOW! The CEO makes well over $1 Million. The local regions upper management make well over $300,000. And the people they are helping...make minimum wage and have poor working conditions in some cases. Goodwill is a scam! The newest evil empire.

I have never experienced treatment like at this Goodwill Outlet on Gandy in St. Petersburg, FL. The staff has all kinds of unwritten rules (not posted) such as stand in a line, don't shop, line up, only can exit and enter through the same roped off section, no phone/facetime use etc. etc. They are constantly yelling and threatening customers. The man at the register today was yelling to a customer "STOP SLANDERING ME! DONT ASK ME QUESTIONS IM SO OVERWHELMED". He appeared to be having a breakdown or panic attach but the manager on duty did not offer help of relieve him. It was a nightmare!

I encountered serious issues during my employment at Goodwill, located at 625 Main Ave, Brookings, SD. I faced relentless bullying due to my disability and background, with no action taken by management despite repeated reports. This violates federal and state anti-discrimination laws.

The company employs individuals with criminal backgrounds without ensuring appropriate conduct. Donations are mishandled, and reporting these infractions led to retaliatory actions and my termination, breaching whistleblower protection laws.

The internal environment contrasts starkly with Goodwill's publicly stated values and mission. The lack of accountability and support undermines employee welfare and community trust.

Caution and thorough due diligence are advised for those considering employment or engagement with this Goodwill location.
The coworker who accused me of harassment had sent me multiple text messages with sexual content and harassed me at work. Unfortunately, no action was taken against him, and now I have been terminated.

HELLO,I HOPE YOU WILL DO SOMENTHING ABOUT IT THIS MY COMPLAINT.\
For many years my family and I have shopped at Good Will in Brick N.J IN BRICK BLVD.
THE STORE was nice clean,and organized,unti...they change management.
Now is like a hoarding place, messy dirty,chaotic,impossibile to check anything.
THIS STORE IS BEGAN DISGUSTING,NOTHING IS ORGANIZED,LOTS MERCHANDISE IS BROKEN,AND DIRTY.
PLEASE DO SOMETHING,I LOVE THAT STORE.
THANK YOU

The manager there is rude unkind and very unprofessional in her dealings with people, I have had 3 situations where Mrs. Wanda proved to me that she is unqualified as to helping or working in a professional public store such as good will. She or whoever hires some of the most unorganized, unkind and rude, nasty, negative people just like her. There is a young woman working there that seems to not like her job, she too is very ugly as she and other employees are real nasty.

Ot into a heated argument on July 26, and it turned bad, and another customer join in against me, Mrs, Wanda the store manager took all m y items out of my hand and told me that she could not let me purchase any of them, why? She also proceeded to get me by my hand to tell me I needed to leave the store, I asked her 2x to get her hands off of me as I left she came along, I explained the situation of the associate raising up to me and speaking rudely to me in the store asked for the young lady name, so I could report her, and she would not give it to me

As someone deeply invested in supporting local businesses and charitable organizations, my experience with Goodwill Inc. has left me with mixed feelings. While I appreciate their mission to provide job opportunities and support to those in need, I cannot ignore the concerns raised by fellow customers. It's disheartening to hear about issues such as overpricing, lack of transparency, and poor customer service. These aspects detract from the positive impact Goodwill aims to make in the community. As a potential customer, I urge you to consider these reviews carefully and make an informed decision when choosing to support Goodwill Inc.

I have shopped at the Goodwill in Calabash, NC since I moved here four years ago. About a year ago, one of the cashiers left and she was the only friendly one there. I stopped shopping there, along with my other family members and friends. One friend was even in there once when a manager was loudly berating a new cashier in training in front of the whole store. About a month ago, a friend went in looking for something for a halloween costume and told me there was a new cashier who was great. I went back in and as I usually am in the store two days a week, I found this lady to be a joy. I was in the store today around 2:30 or so, and this was the true test. This cashier was the only one with an open register and she was absolutely covered up and people were waiting in line to check out. Still, she was so friendly to everyone, speaking and smiling and thanking everyone for their business - just like I have witnessed her to do every single time I have been in there. I was so impressed I asked her name. She said "Sam". I am telling you Goodwill of Calabash, NC, you have a jewel in that one. And hopefully, the rest of you will take lessons from her in how to treat your customers.

I went into the norwalk ohio goodwill while waiting for my clothes at the laundry mat across the street. I was digging through all the 5.99 and under items and came across a neat little poster and wanted to buy it. It didn’t have a price tag on so I asked the cashier how much it was and she said it’s the price of any of their posters $1.99 but the girl working with her said she would go back and have them put that price mark on it. Well I continue to stand at the register for 30 minutes while they had the poster in the back,even the cashier was wondering what the heck was going on. The stores checkout line was backing way up and we were all so confused how it was taking a half hour to put a 1.99 sticker on my item. Finally after 35 minutes the manager comes out and said oh I someone waiting on this or something knowing full well I was waiting over a half hour because the cashier sent 3 different employers back 4 different times to see what the hold up was. Then she states that instead of putting the 1.99 tag on it she looked at it and thought it was cool and spent a half hour googling it to see if it was worth more. She comes out with a price tag of $75 because she researched it and it was worth a little but of money and then wanted to keep it for herself. I was irate at this point. She was extremely rude and disrespectful to me and I said how wrong it was what she just did. It should have been priced what they originally told me at 1.99 and I’m the one who dug through the bins for an hour to fins it. They should have price valued it before putting it out on the shelves and it was priced to me at 1.99. I basically was buying the item and she took it from me went to the back with it while she researched the value for 30 minutes because she wanted it herself. I am absolutely appalled at what happened and am reporting this to every corporate and higher up that I can until something is done about this. I got cheated out of something I looked hard and found and was told it was the price of any other poster they receive but the manager seen it and instead upped the price to$75 dollars and keeping it for herself all while leaving me stand in line waiting for over a half hour. All the other customers in line agreed how unprofessional she was for her own gain and they were in shock how she cheated me.

Goodwill Laundry and Linen Services located at 6055 North 91st Street in Milwaukee,Wisconsin needs to be closed and shut down in August 2024,because of bad things that they be doing to good laundry co workers/disabled co-workers,They can't keep laundry co-workers in that department,because laundry co-workers be quitting and getting fired from that department! Robert A. Schneeburg hires Bad women laundrymanagers to do laundry co workers wrong, On November 2005,When Orangetta Kelly Shellie was hired to become laundry manager, In 2007,Orangetta did me wrong by taking me out of Goodwill Laundry and putting me in the back in the factory/light industrial department where the handicapped people work at that they don't get paid a lot of money, I talked to her about that and She said to me, I can work in the back or I can take a layoff,What's it gonna be? I told her,I'm gonna take a layoff! Orangetta did Sherry,Frederick Riley and Jerry Smiley wrong by putting them in the back in the factory/light industrial department where the handicapped people work at. In 2011,Orangetta Kelly Shellie and Chandra Henderson Martinez left Goodwill Laundry and Linen Services and was replaced by Theresa Buford. In 2015, Goodwill Laundry and Linen Services started laying off and firing laundry co-workers, In 2019, Theresa Buford left Good Laundry and Linen Services and was replaced by Martell Martin until Goodwill Industries announced that Goodwill Laundry and Linen Services was gonna close and shutdown in August 2024 causing The Black,White,Chinese,Asian and Hmong laundry co workers to lose their jobs in that department!

I find it appalling that Goodwill stores accommodate dogs (pets). There are so many dogs now in your stores, that is looks and sounds like a kennel. I know the law regarding service animals, but the only animals I see are pets. I do not appreciate having to use a shopping cart that is shared with a dog.

I witnessed a woman holding a dog while at the registers and your clerk was so allergic, she couldn't stop sneezing. At what point are the majority of your customers and especially your employees, more important than dogs.

Please consider enforcing a NO PETS policy. I am also filing a complaint.

Returned an article of clothing that was to small for another that was a larger size, but that wasn’t the problem the problem arise from apparently your policy of giving back to your customers ONLY a gift card which is not what I wanted. I wanted it put back on my bank card and the manager Tina said they couldn’t do that because your policy changed back in September she said, but where it was posted you wouldn’t see it on the glass counter top because that’s where you lay your clothing when they’re being scanned to be purchased. I was not even offered an option either so I guess your refund policy is you way or the highway which I’ say is a “piss poor” way of doing business. So I left the clothing there, the receipt and the unwanted gift card they wanted to give me. So I know your not going to change your Policy on that & that’s fine but I don’t have to use your store again either and I know you won’t correct the problem either but can can post all over social media the way you do business to so between that & word of mouth maybe enough people will use other alternatives out there because I certainly know I will.

I am a former employee and know that the Goodwill in Troy, AL has no heater whatsoever. The employees are forced to work in harsh weather conditions with temperatures lower than 35 degrees during the winter months. The back of the store where donations are handled has no heat with employees expected to work in those conditions. Alabama experienced severe weather from a snowstorm that impacted road conditions for an entire week, at which employees were expected to return to work in the middle of a state of emergency for Pike County. January 20th-24th 2025.

My purse was accidentally put into a donation bin. I called within 15 minutes of dropping it off after I realized it. I was told that they would locate it and call me. I called them 5-6 times over the following 2 weeks and also went into the store. Each time I spoke with someone I was told it took a very long time to go through their donations. Finally after 3 weeks, I went into the store and found my EMPTY wallet on the sales floor. When I asked a manager she stated she was on vacation and had no idea. I questioned why my wallet was emptied when it clearly had identifying information in it and she did not have an answer. In summary, my purse and wallet which both had personal items in it, and they were aware I was looking for, was emptied and put on the sales floor without contacting me.

Hello,
I would like to file a complaint against an employee (Melissa) at the Goodwill Donation Xpress on 4021 Woodcreek Oaks Blvd. Roseville, Ca. 95747.
I went there today (1/12/2025)@ 2:25 PM to drop off a big donation of clothes and household items. When I got there all the parking spots in the front of the store were occupied, so I had to park in a further parking stall. There was a gentlemen waiting at the door for it to open @ 2:30 PM. I set a couple bags down behind him so I could save my spot in line, to go and grab some more of my donation bags out of my trunk. I am recovering from a hand surgery, so I am able to use ONE HAND. I never intended to just leave my donation on the ground. I had to make several trips before the store was to open in 5 minutes.
After I set my first bags down a stranger walked up behind me to tell me I couldn't just leave my bags there. I explained to the woman I would be back because I have more stuff. I walked away to get the rest of my items out of my car. When I walked back up to wait in line, the employee (Melissa) opened the door and said very rudely... you can't leave your stuff there. I said I know, I'm not. I had to make several trips to get more of my [censored]. Bad choice of words on my part... I meant stuff. It wasn't [censored], I had very nice clothing in the bags. Melissa says to me... Thanks for your [censored]! She was extremely rude and unprofessional. I was in a great mood today, and she definitely ruined it.
I'm all for helping the community out by making donations, but I will definitely think twice before donating to Goodwill again if this is the kind of customer service I am going to receive.

Just left the Goodwill at 2535 W. Golf Rd Hoffman Estates, Il [protected] this evening. Just went thru the register and spent $21.07- big deal, but on the way out I noticed some bags with flatware in them on the pegboard shelving. Someone had donated a set and these people split it up. Mixing patterns thus forcing the shopper to buy several to have more of a complete set. I asked the manager going to the exit door (it was closing time) if I could try to match up the set. She replied "as long as there are 15Pcs in the bag" SO, I go to cash wrap and some taller guy who I think is in management started counting the pieces. Guess what, I was 1 spoon over. I did not intend to rip off Goodwill. So this guy took the one spoon and set it aside and said 15pcs only. Not even giving me a chance to look further to see if maybe there are other pieces in bags still on the pegs.
Thought that was unprofessional and rude to be treated this way. BTW, the guy was dressed unbefiting someone in management and certainly did not appear to have any "best practices" training. Really, all of this bad situation over 1 spoon!

Angie, the store manager at the Goodwill store in Fairborn, OH, is very unprofessional in her leadership of her employees. She is rude, mean, passive-aggressive, and a bully. I want to speak with someone about this situation. My daughter, who has special needs, is an employee there. She has been there for six months. She was hired through a state service that assists adults with finding work and then trains them on the job. My daughter has received many compliments about how friendly she is when waiting on customers, and some have told her they come in specifically to see her! My daughter started her employment working about three days a week, 8-hour shifts. However, she got sick at work one day, actually vomiting, and went home. The next week Angie scheduled my daughter for one day, and a five-hour shift. This has happened now about three times. There was also an incident when my daughter had a slight disagreement with another manager and she was written up for 'insubordination' without any explanation or discussion. My daughter tried to contact Angie several times to set up a meeting with her by phone and also went to the store but she wasn't there. She was quite obviously avoiding her. We believe that Angie is trying to get my daughter to quit, but she isn't going to do that. Something needs to be done about this woman ASAP.

I am unable to return two clothing item I bought. I was unable to try my clothes on because the dressing rooms were closed until further notice. I purchased my clothes on Fri. 11/15 at 6:32 at the Goodwill on West Rd. In Taylor, MI and spent $186 that day. The receipt said I could return it within 3 days. I tried to return my two clothing items on Mon. 11/18 at 3:30 pm. I even talked to the manager. They wouldn’t allow me to return them because they say they count Friday as the 1st day (but that isn’t even 24 hrs later). I didn’t even get the item until 6:30 on that day! I consider 24 hrs as 1 day! This doesn’t make any sensee to me at all. So 3 days from Friday is Monday. What is going on? I don’t understand why they don’t even honor what is printed on the actual receipt!

Now mind you the job if it is still posted does not say years of driving experience. There was two postions cdl and non cdl. Email states no further consideration required. The ad does not state charmaine who refused to give me her last name says she works in human resources just about said the same as the other ladies that I spoke with. The ad clearly states that combined experience in multiple areas. She also stated that she did not know the race of the person that was hired which was a lie because she works in human resources. My age and my race was the reason why I feel like I did not get the job which I think is very unfair considering the fact that most people today do things that are no moral. My age and my race are the reason why I did not get the job when she stated she did not the race and said my age and my skin color was not a factor when I know age and race discrimination played a part in this. Outright age and race discrimination which is totally unfair

Today I pulled up and started to approach the inside of the drop off when Blanca a manager walked in front of my vehicle and began to tell me to stop. It was the way she behaved ordering me to back up and waving her hands and talking very fast. She was rude belligerent and totally unprofessional.

All she had to say was this: I'm sorry sir, could you please back your vehicle outside so everyone is safe. There should be a sign saying one vehicle at at time to avoid misunderstandings and liability.

Blanka behaved like a drill sergeant instead of setting a good example of customer service.

I bid on a small lot of costume jewelry that was sold to me and once it arrived the entire shipment was nothing but trash having no re-sell value whatsoever. This was a deliberate action to sell a product that has absolutely no value and is nothing more than dumpster trash. I have bought thousands of dollars' worth of merchandise from the Goodwill's online site and have never been ripped off until now. Goodwill will say there were photos, but not nearly enough to show the rest of the items as they were in a box. I understand some missing stones and such with the jewelry orders I have purchased in the past, but this is a deliberate act of deception, especially when the seller is aware that this material was just pure junk. I want my money refunded and I will happily send this trash back to Goodwill of South Florida.

I have not received my first or second month incentive checks. I sent images of my checks to my case manager, who has since left the company, along with a request for about $40 in gas reimbursement. This was for a trip to Los Angeles to meet with my former case manager, who told me to submit a gas receipt when i get gas on the way back for reimbursement as a favor for driving the distance to sign my school papers, even though my school is in Van Nuys and I live in Sun Valley. I sent it and never received a check for that. I submitted these while employed at Domino's. I was informed that all caseloads had pending or unreceived gas/incentive checks, which seemed odd to me. Additionally, it took four months to enroll me in my CMA class. Despite meeting with three employees from this program, I was not informed about gas receipt reimbursements until I received an email on June 6, nearly a year and two jobs later. I am unable to receive other incentive checks, despite having worked there for over six months, because I am no longer employed there. The image I received was a screenshot without any incentive requirements. Probation mentioned they provide gas cards for participants, but I was told they do not. After submitting all checks to the program manager, I was informed I do not qualify. The past few months have been challenging; I was evicted from an illegal unit with a one-year-old, while working, attending school, and facing harassment from my landlord. Now homeless, I have informed my case managers, yet I still lack resources and guidance.

I have had difficulty with many of the goodwills in San Diego. I feel I am under inspection every time I go inside one. To the point I sometimes decide not to buy anything at all. Because of their behavior towards me which includes standing around doing nothing but chatting but in the way when I try to walk. And or being in the same small area where I am, there are often others in the same area but I feel the threat of the security guards. In fact, I notice when I go to others they are not really friendly towards me even when I do pay for items instead of walking out without making a purchase. This is the problem it is illegal to make a police report unless a crime has been committed. I have never been arrested for shoplifting nor stealing. I have no convictions nor commitments. I have run into a lot of women with opinions towards brown skinned non Hispanic people. Not being catholic does not make me a criminal but accepting donations from people who simply removing them without proper authority is the same as receiving stolen goods. I keep all my receipts when I do shop at thrift stores and I resent the suggestion that I am a criminal just because I prefer to shop your stores. I actually feel resentment when I do buy something of quality from some of the cashiers but I am never sure how good it is nor where it came from. All those concerned citizens who have made suggestions need to be made aware by your people that they have already crossed the line and have in fact committed a crime.

To whom it may concern,

I recently visited one of the goodwill stores located Houghton and golflinks. I was trying to look at a rack of clothing and was stopped by a worker. She stopped me from looking at clothes off the roll off rack. Saying that I was in the way and to not get in her way. As she was putting the clothes away. I was searching the clothes that were being put away and again still stopped me and said I was in her way. While she was letting other shoppers pick out the clothing from the racks. This incident happened on May 9th around 2 pm.