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Management
Around 4;15 I gave a note to a co worker after the co worker checks me out, she usually is very very nice and very happy as a glanced and saw someone staring at me through the small window that employees do the processing of clothes and things, it was disturbing but didn't pay attention to in hindsight she was ready to say something to me... Why??? It was a...
Read full review of Goodwill IndustriesFalsely accused of thief !
I went to Goodwill at the West Oaks location on 2/7/2021 bought a 2 blankets and left the store . I returned to shop on 2/9/2021 and was approach by Frederick one of the store managers, showing me a picture stated I stole from the store . Frederick loudly told me I was not allow in Good will and he should call the police . I returned with my receipts, no resolution.
Desired outcome: No call back from David Brandon
Rude management
I visited the store in Bayville NJ. The manager was yelling at an employee. I was trying to mind my own business, but the more I listened to the manager, I suspected there was something wrong with her. She was slurring her words and staggering. I said, "You should sit down." She spotted numerous profanities at me and told me to leave the store. Outside, a...
Read full review of Goodwill IndustriesComplaint
I recently visited the goodwill store in Camden SC to make some donations and was shocked at how the store manager (her name tag had Denise on it) spoke to her employees. She is rude, demanding and certainly does not create a good atmosphere for her employees or the patrons in the store. I work with the public in a hospital and know first hand how stressful...
Read full review of Goodwill IndustriesLack of services
Dear Sir/Madam: My name is Tony Bobet. I resided at 1710 Seward Avenue, Bronx, New York City 10473, phone# [protected], I am filing out an complaint to Goodwill Industries South Florida. They located at 2121 NW 21th Street, Miami, Florida 33142, Corporate number, # [protected], and/or 2104 Commercial Blvd, Ft. Lauderdale, Florida 3309, telephone#...
Warehouse/distribution center 76132 area
A roommate in my home works at Goodwill Industries Distribution Center in Fort Worth, TX. He says he is GIVEN very expensive computers, smartphones, notepads, tablets, ETC by I 'guess' the 'Manager' of the distribution center. I am a Sr. Technologist (software engineer & network engr). I wrote a complaint through Goodwill's Complaint webpage and though the...
Read full review of Goodwill IndustriesRude Management, Mask Policy and Ridiculous Prices
Let me start out by saying I probably give all my considerable donations to Goodwill Industries. The people they hire as managers must not be well trained because they are rude to customers.
Story 1 - I do not believe healthy people should need to wear a masks, but I put it on when asked. When the employee ask me she was
very loud, demanding and rude. Given a little power to a small person and they will abuse that power. So even though I did as ask, they continued to harass us throughout the store.
Story 2 - My grandson picked up a broken piece of plastic and it was not more than an inch and said he wanted to make something with it. When I went to check out, he ask how much this broken piece of plastic was and the check out clerk ask a ridiculous price.
Because of their rudeness, taking away our First Amendment rights, trying to control and unfair pricing, I will not be giving my donations to Goodwill or shopping there.
Customer service/cashier
Visited the store at 1704 North Honore Avenue in Sarasota, FL 34235 Phone: 941-487-3561 Cashier: Carol Carol asked me if I was part of their newsletter and I said yes. She couldn't find me three times. Looked me up by phone number and still couldn't find me. I visit this store three times a week and never have had a problem with them not finding me in your...
Read full review of Goodwill IndustriesStore manager
I shop at this Goodwill at least once a week and I've never had any issues. Today, I was the first customer in the door, and I was excited to do some Christmas shopping. I donate to this store regularly as well as shop, so it's safe to say I enjoy shopping here. Today was different. I had $300 to spend and as usual, I start at one end of the store and make...
Read full review of Goodwill IndustriesService and treatment at store in biddeford maine
I am advocating for someone. She was shopping and at checkout the employee at register packed her items then slammed them on the counter about 7 times she said breaking some items. She went to make a complaint and was told she needed to leave and was banned from this store and other stores in maine. She would like an apology and this to be listened to or...
Read full review of Goodwill IndustriesPrices gone up ridiculously high after hiring new manager at short pump location in richmond. Stephanie
We have been shopping goodwill at 4200 Tom Leonard drive. Glen Allen va. 23060 for the past 2 years. Recently, the prices went up crazy. We saw a purse for $70 while it's original price brand new for $98. Another example, a set of plates 40 pieces for $170 which was not a high or well known brand name. Clothes went up compared to a consignment store and not...
Read full review of Goodwill IndustriesRude cashier / veterans discount
I was under the impression that goodwill gave veterans discount on purchases, I asked the rude cashier, Ronaejah, at the 3153 Solomons Island Rd. Edgewater, MD.21037 about the veterans discount, she told me she never heard of it, and she worked here and would know. I showed her on the smartphone that goodwill does give veterans discount. I bought a red tag item for 9.54 total and on mondays I thought these items are 50% of for veterans or at least the normal 10% discount, anyway she was very rude and disrespectful, do you give veterans discount or not? Please let me know or educated this cashier, and management
Freight charges for online orders - Florida location
During Covid, I have purchased almost 100 items from all over the country. I purchased a $7.99 shirt from a N Florida location. Many much larger/heavier boxes have cost around 8 when a shirt can just go in an envelope. The price they were charging me $1.99 handling (*no problem with that*), then $11.18 for shipping. I tried to discuss with the site, but got...
Continually rude manager
30 minutes ago, 7:30 a.m., I went to the Goodwill in Buford Georgia located at Sardis Church Road and Hamilton Mill Road to drop off donations. I work during the times that that store is open and the only time that I can leave donations is before I go to work. This is the second time that I have gone there to leave a donation and the same black lady, who...
Read full review of Goodwill IndustriesUnethical behaviour
While shopping in Goodwill at Benton Arkansas I saw a lot of people, I counted 7 of them not wearing any kind of face protection such as a mask or shield. These folks were not there together, we asked a employee what the deal, he stated we the employee are not allowed to say anything to the customer who is not wearing face protection only our manager has to...
Read full review of Goodwill IndustriesNew mask policy
I am very upset with the fact that a face shield isn't good enough, you have to micro manage and take control of how people who try to support you by shopping in your stores are permitted to BREATHE. A mask over the mouth ONLY is the newest demand. Even the health professionals know this whole thing is ridiculous and masks don't do a thing for a virus that...
Read full review of Goodwill IndustriesChange price at register
Today a cashier at my goodwill store decided to call manager because he believed the price was too low for the item, and the manager came from the back and increase the price, is this ok for us customers? I was very disappointed, item was a scarf price $3 and she increased to $11.99 at the register because was a special wool... Very disappoint with the store that I have been shopping for over 10 years and was the first time happening... Very sad
Unethical behavior
I visited the 6th Avenue Goodwill in Tacoma WA on 11/07/2020 and purchased several items for my daughter (totaling roughly 85 dollars), one of which we did not end up having a use for so I attempted to return this pair of pants today 11/13/2020 (within the allowed 7 day timeframe). On 11/07/20 we were checked out by cashier Leviticus at check stand one. He...
Im medical except
I was refused service because of no mask for covid 19 and they called the police in Fairfield California 94533 and the police told the manager i. Medical except and was still not aloud in so Im now suing them because of this
The casher
I went to the Good will in Cheyenne Wyo and the cashier was very rude I went up to pay for my stuff and she said did I call you up very rude then she over charge me and started talking to this guy and forgot to give me my sack I went home and remember I didn't get my sack called the manger and he wont do anything about it was very rude to me so I had to go...
Read full review of Goodwill Industries and 2 commentsOverview of Goodwill Industries complaint handling
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Goodwill Industries contacts
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Goodwill Industries phone numbers+1 (800) 466-3945+1 (800) 466-3945Click up if you have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number Click up if you have UNsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number+1 (770) 963-7793+1 (770) 963-7793Click up if you have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number Click up if you have UNsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number
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Goodwill Industries emailscontactus@goodwill.org100%Confidence score: 100%Supportlauren.lawson@goodwill.org99%Confidence score: 99%communicationbenjamin.saul@goodwill.org96%Confidence score: 96%
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Goodwill Industries address5810 Indianola Drive, Derwood, Maryland, 20855, United States
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Goodwill Industries social media
Most discussed complaints
greatly disappointed in the goodwill store 10 (opinions to this review) Exorbitant handling and shipping prices 2 (opinions to this review) Injury 2 (opinions to this review) Cashier 1 (opinions to this review) Return policy 1 (opinions to this review)Recent comments about Goodwill Industries company
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