Menu
CB Retail Stores Goodwill Industries 122 McGraw St, Ripley, WV, 25271, US
Goodwill Industries company logo
Goodwill Industries
reviews & complaints
Goodwill Industries company logo

Goodwill Industries

122 McGraw St, Ripley, WV, 25271, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 7:00 pm
Tue
9:00 am - 7:00 pm
Wed
9:00 am - 7:00 pm
Thu
9:00 am - 7:00 pm
Fri
9:00 am - 7:00 pm
Sat
9:00 am - 7:00 pm
Sun
10:00 am - 7:00 pm
ComplaintsBoard
L
9:12 pm EDT

Goodwill Industries - The way they do returns

The manager here will only let me return the jeans I have receipts for jeans the problem is that they only accept them for.14 days after the pp purchase and none in my size fit. So because you won't let me try them on in store, and in two weeks I have had to return here several times and still have found nothing in my size and style. I'm now stuck with them because on Monday my 14th day is up. Also the "manager" who tried to help me today has never waited on me before and has terrible customer service skills. I shop here twice a week and there is usually a professional friendly and helpful staff the short blonde haired manager refused to give me her name but she was working at the register at this location at 4:50 today Saturday the 27th. I have never had a problem returning here before. They have never made my items have to be the same thing as what I am returning because what you have in stock isn't static and there may not be anything in my size and style on any given day. I've looked all week and gave the receipts from my purchases, this is absurd.

Desired outcome: Id like to be able to return my items for any other clothing options

Read full review of Goodwill Industries
View 0 more photos
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.