Gold's Gym

My credit card got hack not once but twice with 2 weeks. Gold's Gym reimburse me for the first late Fee of $20.00 but the 2nd time they would not. I ask the manager Darren at the Waxahachie Gold's Gym. On September 18th it was hack the 1st time and then hack again on October 16th. My billing date is the 26th. So on the 2nd hack I was told my management that I could not be reimburse for that $20.00 dollar. Why can't I get reimburse for the 2nd hack when it was not my fault. And the time ran for due date before I could get my new card.