Menu
For Business Write a review File a complaint
CB Vehicle Rental and Leasing GoldCar Rental Wrongful hire car rental insurance charged.
GoldCar Rental

GoldCar Rental review: Wrongful hire car rental insurance charged.

F
Author of the review
8:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a hire car (via an agent called DoYouSpain) from Goldcar to be picked up from Malaga Airport on Thursday 13th Oct 2022. The desk clerk as usual tried to sell me their own insurance which I clearly told him I did not want as I had my own purchased in England. Later he asked me for my credit card which I assumed was for payment of the excess amount that is blocked on the card. This is stated when you first book with DoYouSpain and was for the amount of €1,100 which I was quite happy to pay as we have aIways done this. I went ahead and signed the contract. The actual signing of the contract is done on a tablet now so you don't see the full details easily at all. The contract is then printed out afterwards. I did not read the contract and therefore did not realize the clerk had still gone ahead and put Goldcars insurance on it without my say so. He never pointed it out to me to confirm the charge, I just trusted the man was doing his job in a properly and honest way. It was not until halfway through my holiday when I was checking my bank account that I noticed the charge of €223 had been placed on my credit card.

I have since gone through complaint channels with both DoYouSpain and more appropriately Goldcar and received no joy even though I was able to send them proof of my English insurance documents. This whole matter has been very stressful and left a foul taste. I understand though I am not the first with this type of complaint. I would appreciate it if you could investigate.

Goldcar Contract No. [protected]

I would send you copies of the contract, my insurance and their responses but your page does not accept the PDF format they are in.

Desired outcome: Refund of €223.

0 comments
Add a comment

More GoldCar Rental reviews & complaints

GoldCar Rental - scam 54
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
GoldCar Rental - fraudulently forced into paying for 'super relax' cover 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
GoldCar Rental - shocking behaviour of staff 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
GoldCar Rental - deposit refund
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
GoldCar Rental - no spare tyre, terrible service, no response to complaint! 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
GoldCar Rental - unethical behaviour
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
GoldCar Rental - assistant at check in desk-further comment
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. GoldCar Rental Contacts

  2. GoldCar Rental phone numbers
    +34 965 943 186
    +34 965 943 186
    Click up if you have successfully reached GoldCar Rental by calling +34 965 943 186 phone number 19 19 users reported that they have successfully reached GoldCar Rental by calling +34 965 943 186 phone number Click down if you have unsuccessfully reached GoldCar Rental by calling +34 965 943 186 phone number 8 8 users reported that they have UNsuccessfully reached GoldCar Rental by calling +34 965 943 186 phone number
    41%
    Confidence score
    Spain
    +390 645 209 634
    +390 645 209 634
    Click up if you have successfully reached GoldCar Rental by calling +390 645 209 634 phone number 5 5 users reported that they have successfully reached GoldCar Rental by calling +390 645 209 634 phone number Click down if you have unsuccessfully reached GoldCar Rental by calling +390 645 209 634 phone number 8 8 users reported that they have UNsuccessfully reached GoldCar Rental by calling +390 645 209 634 phone number
    Italy
    +90 212 900 8905
    +90 212 900 8905
    Click up if you have successfully reached GoldCar Rental by calling +90 212 900 8905 phone number 0 0 users reported that they have successfully reached GoldCar Rental by calling +90 212 900 8905 phone number Click down if you have unsuccessfully reached GoldCar Rental by calling +90 212 900 8905 phone number 0 0 users reported that they have UNsuccessfully reached GoldCar Rental by calling +90 212 900 8905 phone number
    Turkey
    More phone numbers
  3. GoldCar Rental emails
  4. GoldCar Rental address
    Carretera Madrid, Km. 531.7, Sevilla, 41007, Spain
  5. GoldCar Rental social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all GoldCar Rental contacts