GoldCar Rental review: Car rental

Dear Goldcar Customer Service,

I am writing to formally complain about unauthorized charges and the unprofessional conduct I experienced during my recent car pickup with Goldcar, booked through your platform (Booking Reference: 777113753).

My rental period is from May 27th to June 4th.

Upon arrival at Goldcar, the agent, Ruth, refused to accept my business credit card for the security deposit, despite it being a Mastercard in my name.

I was explicitly told by another Goldcar agent later via phone that business credit cards in the cardholder's name are indeed allowed.

As a direct result of Ruth's incorrect information and pressure, I was forced to use my personal debit card and pay an additional €299.43 for services I neither requested nor needed.

These charges include:
* Upgrade: €66.12
* Cobertura Super Relax: €147.80
* Mega Relax Cover: €26.45
* Taxes: €59.06

This additional payment was coerced under the threat of losing my original booking, even though I had already paid €169.87 through Rentalcars.com and was covered.

A Goldcar help desk agent has since confirmed that I was unjustly forced into these extra services and that I am entitled to a full refund of the €299.43.

I have attached the Goldcar invoice detailing these charges, as well as a picture of my business Mastercard proving it's a credit card issued by Mastercard and in my name.

I request a full refund of €299.43 for these unauthorized and forced charges.

The service at Goldcar was highly unprofessional, and this experience significantly impacted the start of my vacation.
I look forward to your prompt resolution of this matter.

Despite submitting refund claim I haven’t received feedback, therefore I am contacting you personally in order to get this matter sorted.

Sincerely,
[redacted]

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