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CB Hosting and Web Design GoDaddy Complaints #42-61
GoDaddy

GoDaddy review: no access to our account. not able to reset password over a week!!

R
Author of the review
8:52 pm UTC

We lost access to the email that is connected to our site registered with Go Daddy to allow a reset. I do have access to phone number listed with them but they won't used that method. I have access to the original email that set up the account. It was transfered 2 years ago. In tryig to reset the password I followed all the rules and uploaded photo ID's over a week ago. I was told it would take 3 days. I spent hours on hold to be told. you just need to wait for "the team" but we assure you it will be very soon. The email's in question involve a real estate company' 8 emails (2 offices) that are being held hostage. Lost of money at stake, people's livelyhood, homowners trying to sell/buy. I've been told different things each time I call after hours of being on hold. The wait time for chat is long and not helpful. I do not know what to do. The first time I called a man was very rude to me and did not offer to help at all. Go daddy used to be user freindly. now they seem like pirates. very unreasonable wait time and system. We have over 30 domain names with them. The important ones are locked up in this no solution game. Please help Need help transfering all away from them.

Desired outcome: I would like to have password reset for this account. Is that too much to ask????

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