Graduate Management Admission Council [GMAC] review: no customer service! 94

ATTENTION: ACCOUNT HOLDERS...
if you want some asisstance, tips or problems in regards to your account feel free to sent me an e-mail at klasky_chupo7@yahoo.com..
if you dont want it..I DON'T CARE...thank you

I am currently working in GMAC customer service and i've been receiving tons of call everyday such as customer complaints regarding their escrow, misapplied payments, mortgage statements but these account holders always failed to review their statements before calling GMAC.. i know the economy is really down and is getting even worst but simple instructions and explanations, you poeople are the worst..I don't if you finish college or just practically stupid...you kept on blaiming your mistakes to GMAC but the real mistake/error was done by you...accountants, bookkeepers, financial analyst...you dont know ###..so shut the hell up, stop your whinning and read your statements carefully and pls understand it as well...if you people are really smart then better pick up your ###ing lazy brains and think...

AGENT 101

OMG -- I'M so in agreement with you -- they are the worst company ever -- we have had nothing but horrible experience with them -- we had to hire a loan modification, and they were going to sell our house and all that -- well, modification got approved, we just got the papers from fed-ex today and we have 5 days to get $1, 500 to them and then in 6 days after that we have to pay another 1, 500 house payment -- our payments went down a whole freaking 30 bucks and 7% percent stayed and they extended it out for 4 years -- we had called and called and called and was constantly transferring us to another person -- their own freaking employee told us how to get the loan modification -- then a week later they are trying to foreclose on us -- I agree -- how can we get a class law suit on these idiots for all the damage and horrible things they are doing to people?

Be very wary of the GMAC Bi-saver program. I received a pamphlet in the mail and it sounded like a good program, so I called. I was paying my monthly mortgage to GMAC by mail. This program allows you to pay twice a month with auto deductions to your account. I asked many questions because I really wasn't sure if it was the best program for me. It would allow me to cut down the length of my mortgage but how about fees? The man I spoke with said there was a one time fee which would be paid over the course of the mortgage, adding up to dollars a month. He told me there was no penalty to leave the program at any time and no start up fee. WELL! There is actually a 400? fee which you pay immediately if you leave the program. So, there is a penalty. I did not receive any written verification and they gladly withdrew from my acct. twice a month. When I tried to leave the program they insisted on keeping the 400$ which I never agreed to. They were difficult to deal with and just did not seem able to listen to reason. Please ask for the details in writing . and don't trust the statement "there is no penalty for leaving at any time." Better still - never let them get into your bank acct. I am now fighting to get my own money back and they say they will only give back the remainder, once they take the $400 fee, which I did not ever agree to. I was only in the program for 4 months. My friend who is in the mortgage business advised me to get more details because there was probably a fee. He also said that the control of your mortgage payments is best kept in your own hands. Don't let an outside company auto deduct for you because if they miss a payment your credit score nose dives.

Sad about my lack of awareness.

We agree with all of you about GMAC being a scam. It all started one month after our first year in our home. We bought our home in August 2007. Literally one mnth after our first year in September 2008, we noticed on our billing statement that our bill was $2.480.00! We were convinced that there was a mix up on our bill. So we called them and all we heard from them was that our escrow account for our taxes was short for 2007. We were uncertian about what that meant, so we called again and they said that it was because of the election that taxes were going up! I knew at that piont that something was very wrong. We spent months talking back and forth with GMAC trying to figure it out, but still no answer. We took our papers to another mortgage consultant and he told us that we were screwed because we were upside down on our house and that our credit was to bad to refinance. Besides, we were sent a letter in the mail saying we had no equity in our home and that our value had gone down. Needless to say, we knew someone was taking our money and is being sneaky about it. Our bill has not gone back down and I was just recently told that we were bing charged more because of our escrow account being short $1, 900.00 for the first half of the year of 2007! We didn't live in the house that first half year and that was supposed to be in the closing costs. So we now have to file for bankruptcy because of our mortgage eating all the rest of our money that we were paying our other bills with. It's sick what money can do and how GMAC is ruining so many people's lives. We are consulting with an attorney at this time about this matter and I would encourage you to do so if you can, cause they need to be stopped. The more we pull together with our complaints, the quicker we can get our matters taken to court!

WATERLOO... you are ignerant and an idiot! You have no clue on whats going on with GMAC customers and the the company that you work for. You should be Embarrassed. I would be if I worked there. And maybe you think you do your job GREAT. But your not and you know it cause you think it's ok to lash out at us. The truth hurts.

So you SHUT UP IDIOT AND JUST FOCUS ON YOUR JOB, BECAUSE PRETTY SOON YOU WON'T HAVE A JOB... and then we will have the last laugh... ha ha ha ha!

Dear Waterloo, I am assuming you are an employee of GMAC mortgage. Am I correct in assuming so? The reason I ask is because everyone that answers the phones for GMAC has a very heavy accent & is very hard to understand & when I ask where you are located, you (GMAC employees) always say you are in Waterloo Iowa. Well, my dear Waterloo, you sure have a lot of guts to call us "liars" when you are in fact in the Philippines. Now, I have nothing against the fact that you are in the Philippines, what upsets me is that YOU LIE ABOUT IT! Mr. Adrian (also a GMAC employee, most likely jobless now) in Texas confirmed my suspicions. So, please don't tell us to shut up & call us liars when your lies confirm the integrity of GMAC mortgage, or should I say the lack thereof! I know you don't give a rats patooty, but I am also a GMAC statistic about to lose their home. But I refuse to go down without a battle! I have my claws out & yes, girls fight dirty! But, honestly Waterloo, I don't understand why you are so defensive since in actuality, GMAC doesn't give a rats patooty about YOU either! Weather you know it or not, you are expendable.

Upland, Ca.

shut up! all of u are liars!

Obviously you work for GMAC Mortgage and you believe your own lies! What a shame! I don't care what you say about your company, I know for a fact that I signed a contractual agreement with GMAC Mortgage in June, 2003. Made my payments on time, even implemented the Bi-Saver program. In March 2004, GMAC began charging me an additional $500.00 per month because my escrow account showed a more than $2000.00 negative balance for the previous year and after they adjusted my 2004 Escrow, they began charging me $500.00 more per month. I investigated the issue on my own and found that instead of paying $94.00 per month for PMI that I agreed to when I closed on my loan they were charging me more than $350.00 for PMI. For 2003 all but $8.00 of my escrow payments were going to PMI.

I contacted GMAC Mortgage; faxed them a copy of my PMI agreement and GMAC Mortgage agreed they had made a mistake. To add to my hardship I was undergoing medical treatments that were keeping me from working full time. I was making enough to meet my financial obligations before the $500.00 was added but simply did not have that extra income to continue paying them. I thought once I showed them the error they made it would be fixed and I would go back to paying something similar to my original payments. They told me it would take months to fix the error and that I would have to continue paying the overage till it was resolved.

I had all the proof, I had their admitting to the mistake but I was still obligated to pay extra for nothing! I explained to them I couldn't afford to at that time and would continue paying my original payment plus the increased 2004 escrow amount which would have resulted in paying about $18.00 more per month than the previous year. I was told that I could not do that and that they would not accept partial payments.

That was March-April of 2004 and the problem was not resolved till late August of that year! They were not sympathetic to my situation at all! I was very open and honest with them about my situation and was fully capable of paying my true obligation but not the extra amount! I had to stop the Bi-Saver program, went nearly 90 days past due on my account twice, had to pay thousands in penalties that had nothing to do with the actual money I borrowed from them! You tell me what I did wrong other than pick the wrong financial institution to fund my Refinance!

When the issue was resolved, they sent me a check for less than $500.00. You tell me how that computes, I pay six payments to them with an extra $500.00 for the mistake and I get reimbursed just under $500.00, not $3000.00! And at that time I had paid them two payments including late charges and such after taking out a hardship withdrawal from my 401K to get my account current. It was a juggling act each month, what bills were going to get paid and which ones were going to have to wait!

And that is just one problem I had with them. It is funny how you sign this contract when you borrow money but the lender isn't obligated to follow the contract? Why is there a contract at all if the lender doesn't even follow their own rules outlined in the agreement? My PMI was supposed to have been dropped April of last year according to my contract. After several phone calls and letters I got the same answer! I would have to pay for a new appraisal and submit that to them.

Oh and I didn't seek them out for my refinance, they contacted me and told me they could save me thousands if I refinanced my home with them! What a joke! When they told me I had to pay PMI I had about 17.5% equity and was told that I would only have to pay till my principal balance fell below 80% LTV to my appraisal that I had when I refinanced. And that is what it says in my contract, or if I did nothing it would automatically come off in Nov, 2009. Well in April, 2007 my LTV was below 80% and now is below 75% according to my appraisal in 2003. Now I know the current housing market problems and home values have dropped each year but in Black and White it clearly states the LTV according to the appraisal done at the time of the loan! How can it be argued? Since Nov. 2008, GMAC Mortgage sold my loan to Nationstar Mortgage Company. I am still trying to figure out how this is going to work. I will never use GMAC Mortgage again and would love to see them tank and go under! It would be awesome if all their customers gave them the same courtesy I received and gave them the big Middle Finger!

GMAC Mortgage is the DEVIL!

Here is a good one for you. Have perfect credit and still blessed enough not to be hit with the economic fall out though starting to feel it. So I get a chance to refinance my home from 6% to 5%, saving me over a 100 a month. I am a disable veteran with a streamline loan meaning i can refinance every four months no charge, appraisal or any of that. Send the VA the paperwork for the new loan and two weeks later they call and tell me that the ###S at GMAC never finished filing the first loan with them so they had no record of the VA even insuring a loan for me. So I get on the phone and call INDIA I mean GMAC and try and get it figured out. Yeah you guessed it same response as everyone else. NONE!

So I filed and extension to try and hold my rate because it took them that long to try and fix it. Now 2 months later still nothing done and probably will loose my rate.

This company is the biggest damn joke I have ever seen in my life. If I didn't care so much about my credit and didn't like my house so much I would let these ### holes eat the whole thing because right now there is technicaly no insurance on the house.

My name is Katrina and I am looking for people who may have the same situation as me with GMAC, or their sub company First American Field Services.

My husband and I had a house that was being foreclosed on in July 2008. When we received a document from Land and Title ( Sale of Trustee ) it stated that we had legal ownership of the property for 20 days after the action date. As we were in the process of moving, on the 17th day after the auction date, we returned to the property to get more of our things. We noticed that the locks on the house were changed. I tried for hours to get a hold of the responsible party who did this, but had no help. GMAC said it was the REO dept, and the REO dept. said it was GMAC. The next day after being advised by our lawyer, we went back to the property the fallowing evening to get our things. When we got there, ALL our property was GONE. The neighbor said that someone had come and gutted out our house. The man sold our things to the neighbors and also took the rest to the DUMP. Keep in mind that we were still the owners of the property.

We are now in the middle of a suit with them and the company’s they hired. GMAC contracted threw First American Field Services out of Texas, and then they hired a company in Tacoma, Washington to “ Preparing the property “.

They are looking at many charges against them. Please give me any feedback that would help.

Thank you, Katrina
Shelton, Washington

it is true

I strongly agree that these people need a good lawsuit. I am single and like everyone else I am also experiencing financial hardship.

I purchased my home in Oct 2006 using a broker. It was my first experience with a broker, that in itself was a major ripoff as the only interest the broker had was how much he was going to make on the deal. He got me in a high interest ARM with a 3 year penilty, and he led me too believe that I could refinance it easily. Not only did he not disclose these terms to me, he sent the paperwork to the real estate agent to explain to me. Two and a half years later, I can't refinance, I can't sell the house. The day of closing he waited to the last minute, quite literally to process the paper work, so I would have no time to think about the terms. I feel I signed these papers under duress.

My loan was bought by GMAC a few months later. I recently called to ask what options were available to me. They were not helpful at all. They were rude, and did not know anything. The only option they gave me was to short sale it, but when I asked them how it was going to affect me, they either did not know, or just would tell me.
These people are worthless. Purchasing a home has been a bad experience and needless to say I will never buy another one again.

. I have a mortgage and equity with Dietec/GMAC and I had trouble at the closing and now with the equity. It seams I didn't read the fine print stating there is a different date to pay the equity they claim my equity was 8 days late so they froze my account. I have never been late with a payment and all ways send way more then they ask for. I called them and got a nasty person who did nothing and clams they will do nothing to correct this. So now I am going to refinance with some one else and I agree they need a good law suite.

Wish I knew a good lawyer or hopefully one reads this. I pay my mortgage every month since 2005 with GMAC. Lately I have made good money and try and make extra payments toward my morgage. Usually two extra payments a month totaling 600 extra towards my principle. I do this through my bank and they wire the money to GMAC. I recently looked at my statement and noticed that they note when they receive my payment but they do not apply against the principle until the end of the month so sometimes they are holding the money collecting interest for 3-4 weeks. When I called the Customer service rep she said when we receive payments like this, they do not know were to apply the money towards and they hold it till the end of month after they receive my normal payment. I said that makes no sense and she said well you could sign up for bi-monthly payments and of course pay a fee or I could use their web site and make the extra payments. I said I like to use my banks web site and process payments that way and keep track and she said nothing she could do. I wonder who is keeping the interest from these payments for I cannot imagine I am the only sap out there doing this. So instead of trying to pay down my mortgage like a good customer I am holding my payments now.

Another thing just called to see if they could re-finance my mortgage just for lower rate since mine is 6.5 and right now you can get about 6 or 5.5 and they wanted me to pay two points. Customer Service was rude and said you already have a good rate nothing they could do. Wonder if they are getting any bailout money, I hope not but does not matter going to refinance for 15 year 5.5% with no points from someone else.

Rot in hell GMAC

If gmac mortgage is loosing so much money on forclosures, why are they impossible to work with. I am going through hell right now thanks to the Loss Mitigation Dept, thank you very much. Absolutely now help, I do believe you are trying to force me out of my home. I have, or thought I had a contract in place, and have been making payments as per the first contract I recieved in August. I have now recieved a third contract, you have added $5000 to the loan, and showing me in default. For 3 months we have been told everything is alright, don't worry about the statements showing the loan behind.

Seems gmac in more interested in srewing their customers after taking thousands apon thousnds of dollars from them. That does not take into consideration the mess they made of my impound account. Never once in four years adjusting for property taxes, my wife have to figuire it out and adjust for it, after they wanted the $15oo we were short.

An incompetant company run by greeding uncaring cold heartless people, not sure its fair to even call them people.

GMAC is the single-most slimy, underhanded organization I have ever dealt with.

In 2005, I paid the total amount due on an auto loan. (Paid off in year 2 of a 5 year loan)

In 2008 they told me I owed them over $1200!

I haven't got a single statement, a single phone call, a single notice from them in over 3 years! What's going on?

Apparently the "total amount due" is different than the "pay-off amount" and in 2005 I owed them and additional $400. THEY HIT ME WITH DAILY FINANCE CHARGES FOR THREE YEARS!

That's over $800 in finance charges on a $400 balance!

When I called to beg them for a break, here's the response I got:
"No one at GMAC is going to help you." Click.

They hung up on me!

Never EVER do business with these crooks!

As an employee of GMAC in the Loss Mitigation department, I can honestly say I didn't know how difficult customer service was to deal with. Your complaints seem about 80% legitimate, which is staggeringly high for a random message board like this.

I saw several comments about GMAC wanting people's homes or hoping people default to get more money. This is categorically, absolutely, 100% untrue. We make no money on attorney's fees, escrow impound (not even interest!), insurance policies etc. Late fees are income for us, but only if you pay them. If we foreclose, we get none of them.

Foreclosure is a losing proposition for us, literally, 95% of the time. We simply do NOT make money foreclosing on homes. If you have the ability to afford your home and can put up with our increased turn around times, exploding inbound call volumes which leads to high wait time to get to somebody and a little attitude when someone who works 10 hours a day helping people KEEP their homes and modify their loans or work with them to get them sold, then be sure you are asking for options to help you keep your home when you talk to customer service and collections. Those departments make referrals to Loss Mitigation and gather the info we need to begin the process.

Also keep in mind that we do 10, 000+ loan modifications and 1000+ short sales and deeds in lieu a month. These numbers are staggering when you think about the time it takes to answer phone calls, report to investors, calcultate loan terms, write up justifications for why a customer needs a mod or why it makes sense to take $100k less than we are owed in order to do a short sale etc. Quite simply, we are overworked but GMAC pays us an incentive to help as many people as possible save their homes. In fact, we have minimum number of people we have to provide a solution for every single month and no one I know is in any danger of not meeting that minimum, there are an abundance of borrowers asking for help and we do our best to help every single person that qualifies as quickly as we can. We don't get paid otherwise!

For the first time in the last year I feel like I have finally found someone who understands what I have been going through. It is a long story but one that will be similar to everyone elses.
I am all for suing GMAC Mortgage Company and think it is worth looking into. Feel free to email me and lets get this ball rolling.
HALFPINT042592@COMCAST.NET
My story is very long and if we actually do this I have no problem sharing it. The end result is:

GMAC MORTGAGE WILL TELL YOU ANYTHING YOU WANT TO HEAR AND TAKE ENORMOUS AMOUNTS OF YOUR MONEY, DENY YOUR MODIFICATION ( YOU WON'T EVEN KNOW UNLESS YOU CALL) AND THEN TELL YOU OH SORRY YOUR HOUSE IS GOING TO BE AUCTIONED TOMORROW.
THAT IS WHERE I AM NOW AND THANKFULLY THE CSR'S ARE NOT BRIGHT ENOUGH TO THINK I AM DOCUMENTING EVERYTHING THEY ARE TELLING ME. IMAGINE WHAT THEY WILL HAVE TO SAY WHEN THEY FIND OUT THAT THEY DID INDEED SUBMIT NUMBERS INCORRECTLY AND THEREFORE SCREWED UP THE MODIFICATION, AND THAT MOST IMPORTANTLY THEIR LOVELY CSR READ IT ALL TO ME WORD FOR WORD...

I am going to see about contacting a lawyer. If you all want in definately email me. I am going to do it either way but what a wonderful thing for them to have to answer to thousands...

WOW! I did not realize how many issues there are with GMAC.
I have had a horrible nightmare going on for for about 4 months. The combination of being unemployed for about a month, the economic crisis and some unexpected expenses I found myself struggling to make my mortgage payments. Thinking GMAC would be willing to help me with my mortgage I contacted them. This is when my nightmare began. Just to get to a live person takes about an hour of being on hold. Then you get a person that you can hardly understand due to out sourcing jobs. My first attempt after explaining to several different people, I was told there was nothng they could do. I contacted my real estate agent that sold me the house. She agreed to do a conference call with me. This was on 0722/08. We spoke with "Sunsine" she advised us that they could not do anything until the payment was 3 months past due, I told her I did not want to get behind in my payments "sorry nothing we can do" My agent request to speak to some one in the lost litigation dept. Again repeating the whole story again we were advised to re-finance, advised this was not an option. After alot of bickering back and forth my agent demanded to speak with a supervisor. Again after a long wait "Brock " answered took my information and advised me I would hear from GMAC within 30 days. I waited and waited finally I called, again on hold for a long time. I was informed my request had been denied. I ask why I was not notified. I was informed GMAC wasn't required to notify me.
10/21/08 Now I am 2 months behind with my payment so I have contaced GMAC. Now that I am deliquent I spoke with "Michael" the account service manager. I was transfered to "Reggie" in the loss mitigation dept. Again I have given my financial information with the hope that GMAC will consider a mortgage adjustment. It is 11/14/08 and I have not heard from GMAC. I am one of the many that is facing forclosure and I need help!
After reading the numerous complaints I wonder how this company stays in buisness. Unfortunately the lending industry has lost the focus on true "customer service". I don't blame the foreign people I have had to deal with, I blame the companies that aren't willing to step up and truly "help" their customers. I feel like I live in a country where I have no choice . I have never felt so oppressed !

GMAC is the mortgage company on my home. I sustained $20, 000 damage from hurricane Gustav. State Farm sent out an adjuster and wrote up the claim, and mailed the claim check made out to me and GMAC.

I called GMAC to ask how to handle. A guy named "Rob" told me to mail the check to them in Arizona. I said I didn't want to put it in surface mail, and that I would FEDEX the check, and asked for their physical address, and sent to "Rob's" attention.

Didn't have the courtesy of a call when they received the check. They waited a week to have some jerk call me on the phone to say they were returning the check to me because it wasn't endorsed by me and I didn't follow their guidelines for reimbursement? Excuse me? I followed your directions to a T and even paid for FEDEX delivery. When I said I followed Rob's instructions, they said they didn't have anyone in the department named Rob? Did I make the whole thing up?

A "Jeffrey Smith" then faxed me a copy of a letter with a list of check boxes that should have been given to me when I first called. So I filled out one of the forms they requested and faxed back the next day. Still heard no word, and the following week, I received the check back in surface mail for me to endorse first. THEY WAISTED A WHOLE 2ND WEEK PUTTING THE INSURANCE CHECK "BACK" IN SURFACE MAIL TO ME, after I'd paid $30 to send it in by FEDEX?

Now I don't trust anyone at GMAC Claims Division, so I started sending them a fax asking for their written confirmation by email or fax that if I attached the documents they requested, and endorsed the $20, 000 insurance checks over to GMAC, would they confirm that's all that I needed to do for them to give me the money back to pay the contractor who already performed the repairs.

After 9 faxes and no phone call, email or fax response, I filed a complaint on www.gmacmortgage.com and STILL not response 2 days later. Then I filed a complaint with the BBB today. I then faxed Jeffrey Smith, "Rob"ert Lopez and "Rob"in Hunter letting them know I'd filed a complaint with the BBB, and still no response.

Does anyone have any other ideas on how to make these people play fair and just put something in writing? I'd be dumb to sign these two insurance checks over to a company that won't acknowledge receipt my customer request. Is there any government agency I can report them to? I'm willing to do whatever I can to make them change the way they service customer accounts. There's got to be some agency to report them to of have them investigated?

I know if I send in the endorsed checks over to them, it will be MONTHS before I get the monies back from them to pay the contractors. Please HELP with any ideas you have.

J. L. Owens

GMAC pays property taxes after the due date and only a few days before the penalty date. I had problems with GMAC having generated a non existant address for my mortgage statements and had to go thru 3 months of work to fix the address, so I called to make certain the taxes would be paid per my tax bill. 2 days before the due date I finally found someone at GMAC who could confirm they had paid for the wrong address with a different parcel number then what was on my tax bill. They insisted it was to late to fix the problem and that I would have to pay the property taxes myself and wait 6 months to be reimbursed for the property taxes paid to GMAC. I have made several attempts to get something in writing saying I will be reimbursed and am still trying. So far no luck, have tried to get them to work with a third party and been refused. GMAC doesn't acknowledge the better business bureau and so I guess I have to hire an attorney to get them to pay reimburse my property taxes and pay them in future. I have asked to get out of paying taxes into escrow and been given differnt answers on how to do that, but most importantly have been told GMAC refuses to put the prodecure to get out of escrow in writing or to let me speak to a supervisor about the differing procedures.

Feel free to contact for what documentation I can get at hallkinghorn@yahoo.com

GMAC is terrible.

During Hurrican Ike--we were treated like second class citizens. They did not or would not understand that when you have lost your house --you cannot take the payments in thirds. the amount of wait time with customer service is a joke--and you keep moving from department to department.

I also do not understand where local banks are signing the checks locally--that I have to send my to Arizona to be signed.

It is really terrible that we can't have them work with us. I will be looking for a new mortgage company after this.

GMAC MORTGAGE has the absolute worst customer service imaginable. No one speaks the English Language and all of the customer service people answering are rude and arrogant and condensending when you express your frustration with them. They are all basically stupid and try to stall by placing you on hold for 10 minutes at a time when they can not help or understand you. Many times I have been disconnected intentionally. They really hope customers will hang up before they disconnect you. There are no words for this company and the broker that placed us with this so called mortgage company has left himself for greener pastures. GMAC should be named right along with the other mishandler in the mortgage business. They are a sham company. When we finally got our equity line away from these creeps, they outright refused to give us the required RELEASE on our title to our County Recorder Office. This took legal action to get processed. These stupid idiots at GMAC kept telling me that they don't prepare releases, the recorder's office does. DUH! Once I pay off my loan idiots, I want your ### off my property deed. They simply don't get it. The real problem is that they don't know or understand the English language or the job they are being paid to do. GMAC hires foreign speaking idiots to manage our most important asset, our home mortgage and so it is. STAY AWAY FROM THESE IDIOTS! I SAY THAT BEFORE YOU CLOSE ON A MORTGAGE WITH ANY LENDER, ASK FOR THEIR CUSTOMER SERVICE NUMBER SO YOU CAN BE SURE THEY ARE NOT IN INDIA OR INDONESIA AND MAKE SURE YOU CAN SPEAK TO THEM ONE ON ONE. IF NOT, TEAR UP YOUR MORTGAGE APPLICATION AND RUN!

Be warned about GMAC - they subcontract their escrow to a company called First American. You have to watch your account like a hawk. When tax bills allegedly dont show up at GMAC and this other company they wont tell you. Then they expect you to do all the work finding out what the problem is. This on top of them making money off your escrow funds in the form of interest - of which you the customer gets NONE. I had to ask why my property tax had not been paid and they tell me they dont have the bill and to send them a copy, which I dont have - it was sent to GMAC. Last year they screwed up another property tax bill. My best advice? Tell them to close your escrow account, send you the balance so you can collect interest yourself then pay the taxes when due. Usually you can cancel escrow if you have been with GMAC for at least 2 years. They wont tell you this unless you ask about it. Its time for consumers to fight back against these incompetent sticky fingered jokers by taking matters into their own hands.

GMAC's so-called customer service is a joke. They hung up on me when I demanded the address for the Escrow Analysis Department since they no longer accept phone calls, so I am told. A second call to speake with a supervisor was met with: "All the supervisors are on the phone." If there are any supervisors, I imagine they are dealing with the complaints of how they were treated by the foreign speaking Customer Service Reps.

My initial complaint was about their so-called Escrow analysis, which consists of nothing more than regurgitating last year's tax and insurance figures. Like taxes NEVER go up. Right! They do no analysis.

Getting an address was like pulling teeth.

GMAC should really appreciate the good customers it has because they sure have their hands full with bad loans.

Customer Service is not in this company's vocabulary.

Automatic payments nightmare.. Well it all started when I noticed you could get your payment withdrawn from your account. Sounded good, we checked the box and sent the payment in. GMAC ITSELF got the numbers off the checking account and inputed them in. Well they input wrong so the next payment check 'bounced'. Called up to fix and was told, sorry you have to wait 24 hours to cancel the auto payment. Called the next day, told the story to several people who couldn't help, finally got one who said, just send in a check. Called to verify they got the check and all was ok. Next payment, you guess it shows late fee. Called again, got late fee reversed. Now, just had my credit pulled, and they reported me 30 days late on my mortgage. Called again, ok we will fix it as A ONE TIME COURTESY. Courtesy for screwing up? Courtesy for being a big pain in the ... Don't do me any favors!

I learned to send walmart quick bill express payments which give you absolute proof they recieved funds etc. well worth the 8 bucks countrywide was sent money orders but if they demand front and baCK COPIES YOU HAVE TO PAY 35 BUCKS TO MONEY ORDER COMPANY TO GET IT

my mother has been battling gmac for over a year and a half now concerning foreclosure proceedings that we still cannot figure out how/why they were started. she recently sent documentation/proof that the supposed "missed" payments were indeed made, and cashed by gmac and yet she is still being forced to pay the lawyers fees for sending a foreclosure form letter, which never should have happened to begin with, and which amount to two thousand dollars.

gmac said she was missing payments----she showed them that indeed she had made those payments, that her checks had been cashed during the months in question. this whole thing is made all the more spurious by someone at gmac who did indeed tell me my mother that the house never should have gone into foreclosure and that she would fix the problem---and then shortly afterwards this person wasnt working at gmac anymore.

something is just plain not right---can anyone else please explain this to me please?

If you have an escrow account with GMAC, examine your next escrow analysis very carefully.

Specically check the Projected Starting Balance - Mine said $400 as of November 2007. But at the bottom it gave the actual balance as $810. The result of the low starting point resulted in a low balance $40 the required maximum low point was calculated at $340, so GMAC jacked up my monthly payments by $25/month. Had the correct starting balance of $810 been the low point would have been $450 - which is $110 above the maximum low point of $340. This would have meant a LOWER morgage payment instead of a HIGHER one. As of next month I wil have $800 extra in my escrow instead of $340 they are supposed to have. I suspect GMAC and other companies with tons of bad loans are inflating escrow balances to float themselves an interest free loan using their own customers money! Multiply that extra $400 in the account by millions of customers all over America and its probably over $1 billion.

Granted once the loan is paid off you get the excess back (but that is, of course, with no interest paid to the customer). This sort of thing should be illegal. They KNOW what the real starting balance should be, but instead they make up some lower number out of thin air. Some lawyer should investigate this practice.

It is a mystery to me how GMAC stays in business. We too, had a sale for our home last year. I begged GMAC via phone and fax to send me two simple documents that the buyer's attorney required. They stalled, stonewalled, and outright refused. Months later, after the usual disconnects and long wait times, someone named "martin" agreed to send me the documentation. I received instead the mortgage papers of some guy named George who lived in another state!
My husband actually stopped me from having a nervous breakdown over the whole thing, as our house went into foreclosure because of this. If GMAC would have just COMMUNICATED AND COOPERATED with one simple request, we could have sold the home. This place is unbelieveable in the way that they operate.
I advise anyone and everyone to never, ever do business with GMAC for any reason. They are like a cancer.

GMAC is going to get my house back! I've tried to get it refinanced into a cheaper interest rate that I can afford & constantly am told "NO". My ARM changes in Nov. & I know, even though I've paid on time for the 2 yrs I've been with them, it will go up. They have argued escrow with me since day one. I've shown them my original papers from closing where my payment includes escrow & they've told me no over & over again. They can just take this house & put it in their stock pile.

I notice these are mostly about GMAC mortgage, with whom I've also had a bad experience, but my latest trouble has been with their vehicle financing. I might as well give the Cliffs Notes versions of both nightmares. . .

Our home was financed with Homeside Lending, a GMAC company about 4 yrs ago. The payment was due the 1st of the month, then there was the 10 day grace period, so we had till about the 10th to get it in. I'm very timely with my bills, and always mailed the next months payment from my middle of the month pay, usually around the 17th or 18th of the month, so like 2 weeks before the due date. In spite of this, my pymts kept posting around the 11th or 12th, just late enough to be past the grace period. Mind you, they had been mailed nearly a month earlier, and the checks were always clearing early. My calls to customer service were much as described by others here, contantly on hold, transferred to other people, no one able to help. So I set up automatic payments, thinking they can't screw that up. Wrong! It was supposed to deduct the payment on the due date, so the 1st of the month. For a few months it went okay, then started deducting later and later until it was again not taking the payment until after the grace period had expired. Again, customer service was useless, and I ended up refinancing with a local bank. I've never had a problem with them!

Now to the vehicle issue. We tend to get GM cars since my husband's step dad is a GM retiree. We've been financing them through GMAC for about 7 yrs, 3 leases and 1 purchase. The current lease is up in September, and everthing has been on automatic payments, with no problem until April. For some reason, they failed to deduct our payment. We waited a few days, thinking there was a computer glitch or something, but when it hadn't come out by that Monday, we called to inquire. The Customer Service rep said unhelpfully that the payment had "failed", but they'd try it again. My husband requested they send a paper bill so we could just send a check, not wanting it to get any further behind, but she declined to do that, saying it was just a computer error, they'd put it back through. Again, we waited a week, 2 weeks, nothing. Payment still hadn't come out. It was close to the May due date by this time, so we waited to see what they'd do, and again, the payment wasn't taken. So my husband called and got another cust. serv. person. This person told him that of course they were no longer deducting the payment, we turned in the car on March 16 and leased a new one. My husband expressed his surprise, since this was not the case, and explained that, no, we still had the car. The cust. service person replied "are you sure?". As if we would not know we leased a new car. My husband asked what we had allegedly leased, and was told "I'm not at liberty to give you that information". What?!? He then asked why we hadn't been billed for this mystery car and was told the same thing. So at this point, angry and tired of this runaround, my husband told the guy he was happy to not pay if they didn't want our money, we'd just drive it till the lease was up, turn it in, and they'd be out 6 months worth of payments. Well, this got a response! The customer service person stammered that, no, we couldn't do that, we had to rectify the situation. My husband stated that we were trying to do just that, THEY were the ones being obstinate. He said at that point that another person would have to investigate, and that they'd call us in a "few days". Well, as you might imagine, we never received a call. We did however get a notice from GMAC with our acct number (for an account we supposedly no longer had), and thinking it was the long-awaited bill, I opened it only to find a copy of their updated "privacy policy". At this point we were weary of dealing with GMAC's so my husband went to the dealership where we originally leased the car and spoke to our original salesman. He advised just driving it till the lease was up, turning it in, and never paying them. We did not want to do that, being honest people; all we wanted to do was pay the stinking bill! So the sales guy called GMAC customer service, and this woman told him the same thing - we turned in the car and leased a new one. She wouldn't tell him what we had either, or how we financed it, but when he inquired about the fate of the car we allegedly turned in, she said it had been inspected and was now at auction, awaiting sale. He told her that was pretty funny since it was sitting in the parking lot of the dealership at that moment. She stammered that it was impossible, the car was turned in, and he explained, yet again, that they had made an error, it was not turned in, and we wanted to pay our bill. he told her we wanted a paper copy of the bill sent immediately so we could make our payments. She continued to insist we didn't have the car, so he hung up on her. he told my husband, we may or may not get the requested bill, and again advised just getting something new and pretty much screwing GMAC. But again, we just want to pay the bill!
Now the piece de resistance - the very next day, we got a call from GMAC's collection agency, demanding to know why we were 2 months behind. My husband pretty much went off on her, gave her the whole story and told her we'd pay if and when the paper bill came, he would authorize no more automatic payments since they can't be trusted to take the correct amount. He stressed that we are not past due, and that our bill better have no late fees or indicate in any way that it was past due, since this is GMAC's error. 2 days later (friday), we got 3 bills from GMAC. 2 of them were for the current payments - April, May, and June, and said clearly "Past Due", the other was for JULY!, not even due till July 9th or so, also saying "Past Due". I wrote a check for the current payments, and enclosed a strongly worded letter to the effect that we did not want to be penalized for their stupidity, and stuck it in the mail. On Monday, we got another call from a collector, this one rather abusive, acting as though we are deadbeats, again demanding payment. My husband is now at the end of his rope with this and is a middle school teacher, so he immediately reverted to his "teacher voice", and told the guy off, then asked to be transferred to a supervisor. The person he spoke to was also rather nasty, but agreed that there was no way we could have received a bill on Friday and gotten them payment by Monday, and after much discussion, agreed to mark it as a "do not call" account, since we are getting really pissed about these calls. Less than a week ago, they were insistant that we didn't have a car, now all of a sudden we are delinquent? I'm just fed up. I was disgusted about the mortgage problems, but had never had a problem with vehicle financing, so against my better judgement, got another GM car and did GMAC financing. Now they are making me regret it. And they refuse to take any responsibilty for this, even though it was clearly their error. We suspect since we have an extremely common last name, and both of us have popular first names as well, that somehow, someone with the same name turned in a car and leased something new, and GMAC mixed it up, probably failing to check the address and SSN, and such. But they just won't acknowledge their mistake, and are intent on penalizing us for it. Frustrating to say the least, and I can tell you I'll never lease or buy another GM car.

I worte about my experience with GMAC a while back, actually I just looked and it was 196 days ago. Since then GMAC mortgage gave me no notification, put me in default, then foreclosure, then sold my house, I found out because the new owners tried to evict me. I told these people to get an attorney, they did, I told the fraud story to the attorney, as far as I know within 2 weeks, GMAC returned they're money and now have my house titled as bank owned and than I sold it to them. Ya right whatever!
SO, now GMAC is suing me for living in my own house they stole, they are stating they gave me some noticed but they didnt I am fighting it. I am so freakin mad!
I also spoke above about my cars being repossed illegally by GMAC, they addmitted wrong doing, can you believe that? then promised many times they would bring back the cars and give me the pink slips since they were in breach of contract. Well, after I called and tried to get the cars myself, no one knew where they were, then more excuses, and the whole time exept the last month when they told me to stop making payments which I did stop, they repossessed my cars while in theyre hands still illegally repossessed then they sold them and are after me for the difference in money...

CAN any company be more fraudulant?
This is the worst year ever!

HAS ANYONE HAD A PROBLEM WITH GMAC CALLING YOU AFTER THE FORECLOSURE AND TELLING YOU THAT YOU STILL OWE THE ENTIRE AMOUNT? ANY ADVICE?
WE KNOW THE HOME HAS BEEN SOLD AND THE AMOUNT IT SOLD FOR, BUT CANNOT TRACK WHERE THE PAYOFF WAS SENT. GMAC IS STILL SHOWING THE ENTIRE BALANCE AS OUTSTANDING... THANKS

Good to know others have had problems with GMAC customer service. I'm a Realtor in Orange County, Ca and am selling a home thru a short sale. GMAC is the sellers mortgage company. They have the 1st and the offer I sent them 9 weeks ago is only short about $20, 000 in what my client totally owes them. I have a buyer for the house that has sold their home and is currently living in a hotel with 2 small children waiting for GMAC to finish the approval. They have over 30% down cash payment...I'm sorry...I thought that was considered a GOLD buyer in this market?I call the short sle department daily and am
placed on hold for over an hour each time. Last week, a rep didn't like a question I asked and she hung up on me. I've called them about 30 times in 9 weeks and can't get past the cusomer service reps. Trying to explain that if this home goes to foreclosure, it will cost GMAC minimum of $50, 000 to process to sell doesn't concern them. At least I know now that they are this unprofessional with all their clients...to bad.

Hello, I have been a GMAC customer for many years. I was recently 2 moths behind on my mortgage and was sent a letter to warn of foreclosure six days later I was foreclosed on. My home has good equity. GMAC is totally unethical and is responsible for the mess our economy is i today. There latest service to the citizens of the United States is to look for loans on homes with equity and rush them through to foreclosure. They know they will either get a valuable asset or get you to pay massive fees. GMAC is an american company that is causing more financial damage to america than any terrorist group on earth.
Its time to expose these thieves and give them a taste of ruining peoples lives.
I am planning a nationwide protest that will bring major attention to this company and hit them right where they have hit me, my neighbors and our country.
Please contact me if you are interested.
Jvcw@aol.com

I have to agree with the statement that GMAC customer service is the worst I have ever dealt with. When you obtain a loan, it is for a certain amount. Your payments go in part toward that principal amount and the rest to interest, insurance, or what have you. Figuring how much is left when a borrower asks should not be that difficult. My children could do the basic subtraction needed for this process. However, when you want to pay a loan off with GMAC, it takes an act of God to get a pay off quote.
My house has been on the market for more than a year now. I have had contracts on it, but the financing always seemed to fall through for these buyers. FINALLY, I get a buyer and everything is ready to close, except the payoff quote. The attorney's office tried to obtain this information, only to be told after a week of requests and calls that GMAC would only deal with me. I called and was told an inspection would have to be done before I would receive my quote. An inspection? To pay off a loan? The woman I talked to was not understanding anything I was telling her; English was not her strong point.
So on to another agent the next day, who was very polite and told me the quote would be faxed that day. Needless to say, it was not. Although I appreciate the attitude of this young lady, just telling me what I wanted to hear was not an effective way to conduct business. If I had been told the truth, and the policy explained at that time, I would not have as much of a complaint because the closing could have been scheduled to accomodate it.
When I called back this morning to find out why it hadn't been sent, I was told it would take 5 - 7 more days to evaluate the account before a quote could be given. When I asked why, I was told that it was procedure. This 'customer service agent' could not explain the procedure, only that it was one...like it was a Commandment or something and I had no business questioning the authority. When I asked to talk to a supervisor, the woman, Cindy, told me no and hung up.
I immediately called back, and talked to a gentleman who got more than an earful he didn't actually deserve because of Cindy's actions. When I again asked to speak to a supervisor at the onset of this call, I was informed that he would have to try to help me first. When the story was relayed for the 4th time in 3 days, he gave me the same answer as Cindy, however he did tell me he would try to connect me with a supervisor when I asked for the 3rd time. After 8 minutes he advised there was no supervisors available. I told him I would wait, time was not really a concern for me at the moment. Approximately 30 seconds later a woman claiming to be a supervisor picked up the phone. She said she would monitor the progress and call me back as soon as the quote was prepared. She could not, or would not take the time to tell me what the problem was, or how to fix it. Although the called ended there, I was not satisfied.
So, I Googled GMAC, and called Waterloo, IA direct since the foreign speaking nations could give me no answers or explainations. I still got no further than customer service, but at least this time we could understand each other. He told me that because I didn't actually live in the house any longer it would take a week to manually figure my pay off. Why? I only owe the remaining balance on my account, and maybe some prorated interest for the month. Whether or not I am residing at the house or not, isn't that balance the same? No answer for that other than, that is our procedure. When I asked to talk to someone in the department doing the quote, I was told that they had no phone. Seriously, do they keep these accountants locked in the basement with no communications? I think that is illegal even in the country where the phones are answered!
Regardless, there is no one to talk to outside of "customer service", which is an obvious contradiction of terms to say the least. In the end, the quote was faxed about a 1/2 hour after I placed the 2 final POed calls this morning and given the 5-7 day waiting period answer, however the phone call I was promised as soon as the quote was ready has not come. It irritates me that I had to waste hours of my time, both at home and at work, to bully these people into providing something as simple as a payoff quote. In these days of mass forclosures, one would think getting a loan paid off would be an event for celebration, not one for neglect and abuse.
I am going to close on my house in about an hour, but my anger with GMAC has not been quenched. I am still looking for addresses of executives to contact to about the sorry service the company provides. One voice may not be heard, but after finding this website and realizing I am not alone, maybe a difference can be made. I have no desire to obtain a ditech or GMAC loan ever again. Like the old saying goes, "Wrong me once, shame on you, wrong me twice, shame on me." I won't make that mistake again, nor will anyone I know if I can help it. I will pass on my dissatisfaction to anyone who will listen! Thank you for a place to rant!

GMAC customer service is the worst in the world. I just called trying to get my attorney authorized to get info on my account, ironically to get funds paid toward my principle they are holding in escrow from my closing last year. I talked with a guy named Jeff who was a rude, obnoxious JERK. He kept telling me it couldn't be done due to policy, I asked for a supervisor more than a few times & he told me even if I talked to a supervisor it would not change the policy. I said ok but let me talk to supervisor, I was put on hold & then was told all supervisors were too busy to talk to me. I asked for email address or fax # & name & he refused to give it to me. When I asked for his last name I was told he couldn't give it to me for security reasons, same excuse for supervisor 1st name or any additional information. I then asked him what country he was in & he said the states, I asked him for a specific location & was told he couldn't divulge that information for security reasons. He then asked me was I discriminating because of the way he talked & I told him no way, it was because of his poor customer service skills & his hostility toward helping me find a solution to my problem. I will think twice before obtaining another loan of any kind from GMAC because of the worst than poor customer service.

I have GMAC. I tried to contact them after my fiancee passed away to see if I could refinance since I am now trying to make it on one income, nobody bothered to get back to me. I went 4 months trying to get someone to call or email me, nothing. You only get an automatic voice mail. They will however call and harass you and hang up without leaving messages or have somebody leave notes taped to your front door. My only option now is to put my house up for sale since now my credit has been affected by GMAC unwillingness to assist their customers in refinancing, hell, I would have settled for just getting rid of my PMI payments since I've been in the house over five years. These people are crooks and I hope every last one of them has to suffer the same experiences that all of us have had to endure because of their shady practices.