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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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1:50 am EDT
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Cell C refund not received for two months

Hi, My name is Veronica and I have a contract with the abovementioned service provider. When upgrading my contract about two months ago (which was successful) however, funds were debited from my account (in error) and since then I have been calling the service provider and been taken from pillar to post with no positive assistance. Every time I contact them I receive a different call center agent with different answers and different reference numbers. I need my funds returned to my account as this is really frustrating and incompetent from a big brand as CELL C.

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4:49 am EDT

Cell C request for payment of cancelled contract

After being moved from Altec to Glocel i have receiving such a poor service, i have requested cancellation of contract when my contract expired last year, i have sent all the required documents. after so long i have never received anything but never bothered because my contract was successfully cancelled, recently this year i am receivibng statement from their office demanding payment of monthly subcription and insurance which all i cancelled. i tried in vain to contact them and sent countless emails to their office but they decided to hand me over to the so called "NBA", now they are demanding payment of R 3396.48

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2:12 am EDT
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Cell C refund

I have contacted Cell C numerous times with regards to a refund they should have made. I spoke to various consultants, I had to phone them and follow up. They eventually put my money on my Cell C account as credit which I didn't ask for. I asked them to pay the money back into my account, this has been going on for three months now they have already deducted the money from my account twice (for July and August) Each time I get into contact with a consultant they tell me they will get back to me and help me, I have to repeat my story each time to a new consultant because they never phone me back. I told them that the calls are recorded so they should listen to my previous calls as I did not request the money to be put on Cell C account as credit and they just kept telling me that they don't have access to the recordings. My contract requires me to pay a small fee each month the reason being that I am a student, having double the amount been taken out of my account and then just keeping it for months until it can be deducted is not acceptable. I used to think Cell C has outstanding service until they had a problem with paying back my money. I wouldn't recommend anyone to Cell C and I'm canceling my contract as soon as possible.

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4:01 am EDT
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Cell C fraudulent account. I want it resolved!!

when i checked my credit score i discovered a cell c account that was opened under my name and i have never opened an account at cell c nor have i ever used a cell network. i want this matter resolved as it affects my credit score in a terrible manner. i also got a call from some debt collectors named "Select online" claiming i am owing cell c about R 35 000 and i was shocked. Please resolve this matter.

contact me on [protected].

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Update by leigh ona
Aug 27, 2018 3:09 am EDT

I am still awaiting on Cell c update since i submitted my affidavit and my Id copy but nothing. If this matter is not treated with urgency i will have to take this case further. I feel Cell c is not doing anything about it. My credit score is on the line here!

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1:58 am EDT
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Cell C contract

I had a contract last year on my number [protected] and my son. I was divorced and was unemployed. I had one month left to pay the last instalment. I gave notice for my contract to be cancelled as it was 24 months. They never cancelled it as they said I must pay the last instalment(which I could not)

It kept on piling up and now they handed me over. I got a job again and want to make a loan to pay of my debt. Now the financial intuition where I wanted to borrow, told me Cel C listed me as paying a monthly instalment of R16000 per month therefore I cannot apply. Immediately assist? Take it off please.

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7:14 am EDT
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Cell C sim swap

My phone was stolen on Monday 13 August 2018, bought a new phone that day and my Cell c and Vodacom sim cards, called Vodacom that same day to do a sim swop, my sim swop was done that same day, called Cell c till today no sim swop has been done, their agents cant assist me, requested they call their superior to assist me, they told me they are busy they will call me, it has been 4hrs now, I guess they are still busy on their "call".
I just cant understand how the other network could assist me instantly and they haven't till now, it is very important for me to have my old number back, its been a heartache that my phone was stolen, but instead of Cell C making it easier for me by assisting me efficiently, they haven't. Really Cell C is pathetic

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3:44 am EDT
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Cell C c surance

My mother submitted a claim for a lost Nokia 5 device on the 30th of June, thereafter asked me to followup on the claim for the following reasons:

the company in question never gives you any feedback voluntarily.
When you contact them you on hold for periods in excess of 40 minutes.

Therefore its unaffordable for a pensioner to constantly be calling a call centre with such a poor service rate. Very strange as they deduct their premium monthly without fail even though they fail to give adequate service.

I've been contacting the company in question weekly from the week the claim was submitted and i'm constantly given conflicting information. Other consultants tell you the claim is valid, and ask for time, others tell you certain documents are missing, which we then resubmit immediately.

The latest problem is that we are now told the claim has been submitted to the underwriters and I should contact them in either 5 days, 2 weeks, or 14 working days the time frame changes of course depending on which consultant you speak to. Whats even more frustrating is you are never given the reason why the claim was sent to the underwriters.

Of course on the 15th of August I snap and demand an escalation, I'm simply then given a complaint mailbox to send an email to, I ask the turnaround time of course im given the run around again. I then demand to speak to a superior, I am told they are busy, I then request an email address to CC them for my complaints. I am told they aren't allowed to provide their emails.

I guess my question is why does the organisation have team leaders and managers provide them with email addresses if they one aren't available to deal with customer complaints and two they cant correspond with irrate clients? More importantly when will the claim of a paying client be resolved?

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1:26 am EDT

Cell C not responsive

I bought a cell c sim card at the airport, i topped up the sim on line for R750, however i made a mistake, my numbers end with a ...45 and i topped up numbers ending with...54.i was told to send proof of payment ID more than two weeks ago, i have written asking for any feedback, till today nothing!i wonder if they have a customer service manager would appreciate to have her email

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11:50 am EDT
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Cell C contracts

I had 2 contracts with this provider. The 1 I ended when the 24 month term finished and the other I asked to pay it off before the 24 months contract ended. I was surprised when I started getting debits from this provider cause I no I owe them nothing. When I call and ask iam being told that I was supposed to write a letter to cancell the contracts. I never made to write a letter when I signed up for the contracts. I phoned them ask for settlement amount and told iam cancelling the contract what more do they want. I don't want to involve a third party on this I just want them to sort out their mess and leave me the hell alone. All their calls are being recorded so they must find all the info on them. They ripping people off and iam not about to stand and watch while my name is being blacklisted for the incompetency of everyone involved.

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2:42 am EDT
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Cell C Contract

Hi can you please assist on AP0102795 it was a glocell contract that was stoped last year already but is showing I owe them R1371.00 and that cannot be. I tried to call but does not allow me to speak to one of youre consultants, I also do not get any emails or laywer calls for being behind. Can we please resolve this its giving me a bad credit score. U can contact me on [protected] 0r [protected]@gmail.com.

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1:08 am EDT
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Cell C cancellation of contract

Good day, my complaint today is service related. I lodged a network investigation with the cell c contact centre, they then sent field specialists to the area that I reside in and after concluding the investigation it was evident that no towers were in the area and as a result I could not make use of my phone, to such an extent that I would not receive or be able to make outgoing calls, this is currently still a problem for me.

I then received a call from one of the call centre agents a week later advising me of the network issue and told me that I may request to cancel the contract and return the phone(Ref SD721973), Case number: [protected].

Cell C then got Ram couriers to collect the device and all accessories on 15.06.2018 from my work offices which happened very efficiently(waybill reference: RW18889257). It was confirmed that the phone was delivered accordingly to the cell c repair centre for them to evaluate the condition of the device, etc so that we could finalize the cancellation of the package deal (booking reference: CCD267806)

The frustration I now sit with is that two debit orders later (paying for something I dont have) and sitting without a phone is hugely inconveniencing and nobody has the decency of following up with me on the status of this issue.

I desperately need some recourse and urgent action to be taken on this matter. I would like that Cell C reimburse my installments deducted since the investigation was lodged as this was a network related issue beyond my control . I would also like to request that my contract be cancelled with immediate effect without any commitment amounts as I believe the device to be in pristine condition.

I would also appreciate a follow up call on this matter so that I can understand when this will be resolved as I need to take out a new contract with another service provider.

My contact number currently is [protected],

Thanks for the assistance

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3:00 am EDT
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Cell C cell c airtime gone missing and no data loaded on account

Good morning to whom this may concern me and my husband has been with cell c now for a while and we are getting fed up with the service both got advance airetime to get data and the airetime just dissapeared no data bundles loaded on our accounts everything just gone and this is not the fist time we are both thinking of changing our network provider this is nonsens not everyone has money to waste like this what is going on cell c use to be such a good network provider i am absolutely dissapointed in cell c's services

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7:42 am EDT
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Cell C iphone 7 (ticket id: 201734) claim form

To Whom It May Concern,

I have a contract with Cell C for the past 10 years. I am really angry and frustrated by this whole process.

I had to write an email to the store manager at Bayside Cape town as per below.

Hi

I delivered my phone on the 13/April 2018. Please refer to the attached Delivery Note. I was not able to upload the attachment? I am still waiting for the claim?

I don't remember the lady's name that assisted me. I do recall that it was a female lady (black) by race.

I explained to her that I had called C-Surance and was informed to dropped the phone to my nearest Cell C shop.

I started following up until I was assisted by Phumzile from C-Surance. She advised me to fill in the Claim Form and send all the info to her. I couldn't attach the document.

Since then it been countless email to Shane/team and they have failed to help me from Cell C Insure. I also spoke to Greg who had a long explanation from your shop with no solution ? Please investigate?

I have booked the phone for repairs yesterday. Please escalate!

Feedback from Cell C Insure and Cell C suddenly nobody could trace my phone from both companies.

Hi
Good day

When a claim is logged on the system ( 1st claim that is ) we ensure that excess is paid and a replacement handset is issued .

Once we have confirmed that device has been sent out for delivery an imei number gets sent to us from the warehouse .

Which we then update the imei number on the system ( this is the imei number mentioned on the below mail [protected] ) .

We now need confirmation as to which device was booked in for repairs only the store may provide us with those details .

Kind regards,
CELL C Insure

Feedback from myself as per below

Hi,

Who validates the imei number sent from the warehouse vs the imei number captured on the system?

Who validates the imei number received from warehouse at the Cell Shop vs the imei number captured on the system?

Paper trail where the client receiving the phone checks with the sales person at the shop and validate the imei number and sign?

If you can provide me the info above we would be able to find out what really happened. If that phone gets repaired I can be able to show you my messages when I received the phone from Cell C or when I started using it.

Good day

We cannot provide the client with internal processes and documentation for security reasons. Client is more than welcome to contact the repair centre if he is not happy with the feedback given. As per our systems and the c-Surance systems the document provided was the IMEI provided to the client.

This IMEI was captured and placed in a sealed RAM package which was never opened until received at the store, the received IMEI also does not pick up on any of our systems which shows that the IMEI was not issued by us.

Please advise the client that should he have any further queries to contact the repair centre as we have only provided the feedback given to us by this department.

After all these months my phone has not been fixed and nobody calls me or answers to my emails. I have been paying my installments and monthly premium.

I am so disappointed the last communication received from Cell c as per below

These are the email responses I have received from the warehouse and from our escalation department.

Good day Client

I have exhausted everything on my side to assist and I am not sure what further assistance I can offer to you.

We still have your handset in store ready for pick up, please advise if you will be picking it up or you would need us to rebook it under the IMEI on the phone which is on dispute. If you choose to book it in then you will be liable for payment. The repairs team will call you for a quote

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Update by mholizondi
Feb 04, 2019 7:54 am EST

To Whom It May Concern,

I am still waiting for the call or an email informing me of the way forward? Its frustrating to follow up on an open ticket when they is department who handles such cases? What is the Turnaround time to get back to the client?

Your urgent response would be highly appreciated

Update by mholizondi
Jan 15, 2019 12:26 am EST

To Whom It May Concern,

I am still waiting for the call or an email informing me of the way forward? Its frustrating to follow up on an open ticket when they is department who handles such cases? What is the Turnaround time to get back to the client?

Your urgent response would be highly appreciated.

Regards
Mholi Zondi

Update by mholizondi
Jan 07, 2019 3:08 am EST

Dear All,

I am very much interested who is the person responsible on updating your website. My issue is still not resolved but the status says resolved? and I am being debited monthly without the phone. I am tired and angry why should I be the one following up and explaining the same story the whole time. Can somebody Senior in the organization call me and give me a decision on the way forward?

Regards

Mholi Zondi

Update by mholizondi
Oct 29, 2018 7:33 am EDT

To Whom It May Concern,

I am still waiting for feedback.

Regards

Mholi Zondi

Update by mholizondi
Oct 25, 2018 8:21 am EDT

To Whom It May Concern,

I would like a way forward in this matter urgently. Its been (5) Five months paying for a phone that has been sitting at repairs or at the shop. I would like to say Priscilla Klaas has done her almost best to assist me with the situation.

I need a resolution in this matter ASAP. Its either I get issued a new phone from C Insurance on the same terms and condition of the contract.

Your urgent response would be highly appreciated

Update by mholizondi
Oct 02, 2018 10:20 am EDT

To Whom It May Concern,

Since I logged the complain it still not resolved instead my phone is being dispatched again to the stores. C insurance is one of the most useless insurance you can obtain. I am failing to remember my find my iPhone password and they are not able to provide documents of the phone they issued to me. It has been more then (4) months paying for a phone that has been at a CELL c store or at the repairs center. Does Cell c ever look at the cost they waste in sending phones back to the shop etc. without being resolved. I need someone more Senior to intervene people from Cell c never give any details of Senior people from C Insurance especially that "Terence" guy who only sends emails internally and never calls the client to assist.

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7:16 am EDT
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Cell C cell c insurance

I opened my cell C contract (pinnicle unlimited) on 24 December 2017. Upon opening my contract I asked for insurance which I was informed was added onto my contract and I had to contact a number to give them my puk number. I was then sent documents to fill in and submit which I did. Every time I followed up I was told that they cannot find my ticket number for activation. I eventually got another one and was then told they do not insure non-cell c phones. I sent a copy of my statement and still had no luck. I have sent a copy of my contract and still have not received any feedback. This is absolutely pathetic service for a high end business contract. I would like my insurance to be sorted out immediately and not have the 3 month grace period as I have waited 8 months!

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4:26 am EDT
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Cell C data

Here we go again. Just a different month of the year...I receive my monthly all inclusive benefits of 200.00 MB data on the first of every month. The first was yesterday. This data usually lasts me a month as I am at work most of the day in a WIFI zone and then again at home after work. If I am out of town and not in a wifi zone it lasts at least until mid-month.
Yesterday was no different. I received my monthly airtime and data. Then last night i get an SMS saying one of my data bundle is depleted. Less than 24 hours after I got it! Totally impossible unless my data has been stolen/ abused somehow. I cannot operate my business effectively without data and need to have this problem resolved as a matter of urgency please.

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1:00 pm EDT
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Cell C insurance

I had 3 Cell C contacts 5 years ago which I cancelled. For the past 5 years I have tried to cancel the insurance which was linked to that to no avail. Small R29/R45/R49 debit orders go off my account monthly. I have called CellC, written emails, gone into the stores - to no avail. I have done stops at bank but they just change the reference or amount and it goes through again. I think my only option left is Court? Any ideas how to stop this and get a refund for the 5 said years plus costs? Will NEVER use or recommend Cell C. Service is shocking.

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7:45 am EDT
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Cell C poor lines

I am desperate now. I spoke to Seketsile zilala this morning at 11h35 this morning regarding this lines. Without saying a word, she dropped the call and all of a sudden I was speaking to Simpiwe who informed me to change the settings on my phone which I did without success

I am an estate agent taking hundreds of calls each day and do have huge issues with my Cell C voice calls on both [protected] and [protected]. II am using the one phone for business purposes and I will not be able to continue working like this. If the matter cannot be resolved, I am strongly considering moving my contract back to Vodacom as I have no issues with the other contract that I am having with them.

- Calls are constantly dropped in the middle of a conversation
- The quality of calls is so bad that I cannot hear the person on the other side
- When you make calls, the lines are not connecting properly resulting in me having to make lots and lots of calls before the line is ringing
- When you eventually get through the lines are very bad and breaking up
- When people call me, the line goes straight to voicemail even if my phone is switched on and there is full signal
- When I query the lines, the call centre keep on telling me the problem is in my area but even if I move to any other area, the problem stays the same and it is Definately a problem of Cell C. When I use Vodacom or MTN on the same phone, I

This is sending out a very unprofessional image and is unacceptable. Payments are never missed so I expect to get the service that I pay for monthly.

Trust this matter will be resolved otherwise I do not have any other option than to approach the ombudsman and cancel this contract.
My ID is [protected]
do not have any problems. Only Cell C.
There is no sense in calling or begging because cell c avoid the problem. I even try to put a bad reply on helopeter, but cell c doesn't even pay attention to the queries there. I have no option than to cancel my contract since cell c does not respect their side of the agreement. Poor service.

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5:03 am EDT
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Cell C deactive of my account due to issues with debit order & assistance re: waspa

My complaint is with "jabu" with an attitude...

How can you just debit a customer's account with an amount of r 8000 k without contacting a customer? My subscription is paid religiously evert month, but due to waspa rubbish, which I am not be interested in was for some reason on my phone and due to that, I was billed for it! My arrangement was to stop my debit order with immediate effect and it was not done! I have paid a bit more every month to prove that I commit to pay this [censored]. Now I am disconnected after months!

Hi Jabu,

You know what, I can only settle once I have the funds! So I DO NOT have the funds at the moment and committed to pay my account up by end of October 2018 and also cancel my subscription ever with Cel C. You cannot push someone if there is a problem. I pay what I can at the moment! If a customer with a problem cannot be considered then what is the use to continue with the company in future? I am not a criminal and kindly please treat your customers with respect as I do it with you? This issue will be taken up with Cell C's complaints and Helo Peter. Surely your name will be mentioned! JABU

From: Exclusive Customer Collections
Sent: 26 July, 2018 11:28 AM
To: Christell Boshoff
Subject: RE: [protected]

Hi Christell,

You spoke to me and I am a lady not a gentleman and I remember very well explaining to you about this waspa I even called some of the companies on your behalf and gave you the contact numbers to do a follow up.

We came to an agreement that if the account is not paid up by February line will be suspended.

So now since you not doing anything about your arrears we cannot leave your line active as we also running a business.

Even if you were retrenched you were still liable to pay as you signed a 24 month contract.

Regards
Jabu

From: Christell Boshoff [mailto:[protected]@VSlurrytec.com]
Sent: 26 July 2018 11:06 AM
To: Exclusive Customer Collections
Subject: RE: [protected]

Hi,

I also do not understand your communication. I spoke to a gentleman Jabu. The WASPA money was explained to me by him as I was never aware of this WASPA thing. Please explain to me one thing. My subscription agreement was for R 1200 per month only. How will you feel if your debit order goes through @ R8 000 K? Obviously it will affect your other debit orders which was the case? It was just DONE without informing me of this issue. I have not subscribed to these whatever and I still do not know what this WASPA means! My account is up to date due to my monthly subscriptions and I am paying my account every month and will never allow Cell C to deduct any debit order from my account. Where is the notification before you have deducted this enormous account? Surely you do not keep your word and communication was obviously not professional! This will go to Helo Peter because I am treated as a criminal and not a customer? What if I say to you that I was retrenched which is the truth but I have always committed to pay my subscription?

From: Exclusive Customer Collections
Sent: 26 July, 2018 10:35 AM
To: Christell Boshoff
Subject: RE: [protected]

Hi Christell,

I don't understand which payment are you referring to as all the payment where allocated into your account.

Remember that you have 1 account even thou Wapsa took your money because of the things that you have subscribe too.

The reason your account is looking bad is because you were waiting for the credit which you did not follow up on them.

As Cell C we collect the amount in arrears even thou we did assist to follow up with the Waspa.
Please refer on the below screenshot for the contract that you have signed.

Regards
Jabu

Sent: 26 July 2018 10:02 AM
To: Exclusive Customer Collections
Subject: RE: [protected]

Good morning,

But I have asked to first allocate the payments from the latest? Why it was never done I cannot give an answer to it and the cause of it is that my account is really looking bad and hopefully you have not listed me on the CB? Should you go back to my payments for the last year, why not doing it? Surely it can be done? It is quite simple?

Kind Regards
Christell Boshoff

Office Administrator

Please note our new postal address and update your records accordingly.
POSTNET SUITE #183, PRIVATE BAG X11, HALFWAY HOUSE, 1685

From: Exclusive Customer Collections
Sent: 26 July, 2018 8:26 AM
Subject: RE: [protected]

Good morning. Christell,

As advised on the previous emails is that, if account was not up to date by end of February unfortunately line will be suspended.

Furthermore we have given you a grace period of 5 months and account is still not moving on 120 days arrears.

Below is the status of your account.

120 days = R 2, 555.66

90 days =R 1, 200.00

60 days = R 1, 219.61

30 days = R 1, 219.61

Current = R 1, 245.39

TOTAL = R 7, 440.27

We can only make an exception if you pay an amount in 120 + 90 days arrears and we will reactivate your line for both incoming and outgoing call.

You will then pay your next instalment next month and the line will remain active until account is up to date provided you don't default on your payment.

That what we can offer for now.

Regards
Jabu

Sent: 26 July 2018 08:03 AM
To: Cell C Business Exclusive
Cc: Exclusive Customer Collections
Subject: RE: [protected]

Good morning,

As numerous times before I have committed to pay every month more on my account on have never missed any payment. Due to WASPA which was explained to me Cell C debited my account last year for approx. 2 months more than R8 k from my account and I could not understand why. I was honestly not aware what this WASPA was and really, still do not. I am using my phone for only incoming and sometimes outgoing calls and have a Face Book app on my phone and my bank. I don't know how it happened and had to ask assistance from one of your branches to check my phone and it was infected and cleared. My income and expenses per month is high due to my nett salary. I can only afford R 1500.00 per month and requested Cell C to accept payments until account is paid up. It was last year and it was accepted due to my affordability and I have committed to pay this account until paid up. My contract expires end of Oct therefore the contract needs to be stopped and will pay my debt until its up to date. Why must I explain after almost I year again? Why now all of a sudden my phone is deactivated? I am honestly not happy with Cell-C's attitude, and the attitude is coming from the collections department and last year I had a telecom discussions with a nice gentleman and yesterday I only got an attitude……. Obviously I will go back to Vodacom as I was with the for many many years. The fact that Cell C convinced me to join them was obviously a mistake……

Well, I if Cell C are not prepared to accommodate me anymore, I will have no choice to change my subscription back to Vodacom,

Kindly please advise.

Christell Boshoff

From: Cell C Business Exclusive
Sent: 26 July, 2018 4:03 AM
Subject: [protected]

Good day

Thank you for contacting Business help desk.

Kindly note that your line is temporary deactivated because of non-payments.
Please be advised that you need to make a total payment of R7.440.27 and send us a proof of payment for the line to be oppend.

Regards
Kgolane

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Cell C billing and my fibre

Hi All,
The service we have received from Cell C has been absolutely atrocious.
The fact that we are billed for fibre which we are not getting then no one bothers to respond to the numerous emails I've sent is appalling to say the list.
This issue has been going on since April. First we were told, we are on a 3 months free trail period, then that changed which we accepted now you continue to Bill after we notified our Sales Consultant that we have moved and would like the Fibre moved to the new address.
Can someone please take a moment by putting their client hat on and help resolve this issue please?

[protected]

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Update by Maleboh
Jul 23, 2018 2:25 am EDT

My contact numbers are [protected] / [protected]

Account in question / details are as follows: [protected]

Morning,

Please assist with the below email?

We haven't used the service since April 2018 as we moved and we tried getting Cell C to move us to no avail?

The amount quoted to us was R3253.91 by Ndivhu, please advise what the R4 109.91 as we were also informed that you are terminating?

I'm happy to pay for usage but not for a service that we have no access to.

This was supposed to be a pre-paid month - month arrangement, so if we are not serviced, what are we paying for?

Your urgent response would be appreciated

I have paid for the 3 months we had the service - please find attached proof of payment

We would like to continue with the service, but would like someone to help resolve this asap for us please.

Lebo.

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Cell C account feedback

Good Morning

I had an call c contract that was handed over to MBDS. We actually paid CELL C as agreed and still i receive messages from this company. i have send about 30 mails to CELL C and MBDS and also tried calling the Cell C legal department and have not been able to get through at all. how [censored] can the service be at a company.

I need someone at CELL C legal to contact me asap.
[protected]
Rudi

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Update by marxr
Jul 19, 2018 7:16 am EDT

Good Afternoon

apologies, i was in meetings the afternoon when the call took place. I can be reached on the [protected] number as i am in the office the whole time.

Regards

Update by marxr
Jul 19, 2018 6:26 am EDT

Dear Cell C

can someone please contact me? i have heard nothing as yet.

Regards

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

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