Globe Telecom review: Ticket # 171968161: postpaid plan renewal with device

My current plan contract is about to end and obviously why I applied for plan renewal via Globe’s website. I paid for the device cashout already. The rider attempted to deliver the device twice but got kicked out by oir landlady because the rider has been insisting for a name (Minerva Guelos Pasol) that’s not even me and not in that compound either. I don’t know anyone with that name so Globe obviously made a mistake by putting a different person’s name on the shipping label but with my number on it. The first time I reached out to Globe on messenger, someone called me and promised that they’ll sort it out and have it redelivered. Nothing got delivered and it’s been more or less 2 weeks now and I saw at the courier’s website that my device has been returned to Globe and no one from Globe even called me to tell me what’s gonna happen now. I’ve been with Globe for years now even with their poor service from the start because I wanted to keep my number. It’s so hard to get help from Globe! I just want my phone, my plan to continue and to speak to a human being not robots. I’m hoping I can get help here please. Thank you.

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