Cell C
reviews and complaints

The 19th of April 2017 I went to the Cell C store at Carlswald Shopping Center Midrand with a simple request I want to give 30 days notice on my TOPUP Pinnacle 1 subscription last day of service 31 May 2017 and from 1 June 2017 I want to convert my number to pay as you go. The lady phoned the cancelations department handed me the phone. Rose spoke to me I explained what I needed (may I add I said on several times that I am battling to hear her, the phone was breaking up and the store had music playing so load you had to shout to be heard). She kept on asking me why I want to cancel and with other customers in the store I said it is personal, the more I said it the more she insisted on a reason, clearly she does not understand what personal means and the fact that I don't want the whole store to know my business. She then kept on trying to sell me a straight up 50 postpaid for R30.00 that includes a number of sms'e 500mb data and 90 minutes airtime. I kept on saying no that is not what I want, but later got so frustrated with the load music and her being so annoying that I said ok but from the 1st of June only. She went and cancelled immediately my TOPUP Pinnacle 1! and activate immediately the new bundle! NOT WHAT I WANTED. She was more interested in getting me to take this bundle than taking note of the dates I mentioned at the start of my conversation and during. When I got home later that day and saw a document she mailed me I realized what she did I contacted Cell C cancelations and spoke to Rachel who could not help me and said she would give Rose a message to phone me. Today is 20 April 2017 and it is now 11H00 and still no call. I want this matter resolved, I want me TOPUP Pinnacle 1 active till the end of May 2017 and I DONT WANT THIS Straight up 50 POST PAID. I want this taken from my name immediately. At the end of May I will go again to one of your stores or at your customer service center and THEN I will make new arrangements after the cancelation of the TOPUP Pinnacle 1 was finalized. Clearly you can not do anything before as the Cell C staff does not listen.

Hi,

I'm insured with C surance (managed by Finrite) I have been struggling to get a replacement for my iPhone 6 from C Surance, since I made a complaint on the 6th of March. All I want is my phone back repaired or replaced particularly because I'm getting debited every month for a service I'm not getting.

Please see below time line of events:
6 March - Phone and forms submitted to get phone repaired at Cell C Headquarters.
7 March - Finrite reached out for me for IMEI number, which was submitted immediately
9 March - Excess fee quote sent
14 March - I paid the excess fee
18 March - Followed up with no action
29 March - Followed up and I was told that Couriers will reach out to me to deliver my phone
1 April - Followed up via email no action
5 - 6 April - Called with no answer from C Surance
7 April - Asked Finrite reception to escalate to righr personnel with no response
12 April - Call Centre from Finrite sent mail stating I should call Repairs
12 April - Asked for Repairs contacts, no response or action
18 April - Cell C customer service calls back after raised complaint via Cell C customer service on website
Still waiting to find out whats happening, however I'm still phone less and going to my second month with no phone.

C Surance Contact details: [protected]

Please Help

To whom it may concern

Please help I have terminated my contracts with cell c in February settled all my accounts, in March they deducted into my account, and I called and was told that my money was going to be transferred back into my account after 7 working days, called them again in about 2 weeks times still not yet received my money instead I have been transferred to different departments was told that they will contact me after 7 days, please help I feel abused by cell c the way they handled this matter, please help me this is frustrating.

After being a loyal customernwith cell c for a long time I decided to take out anither data contract with them for R199, now the balance is on R1700 for data that I did not even buy or use. They are unable to confirm ahythung for me only that the data was bought manually, as this is impossible as I am the only one in possession of this sim. i havent even used up the data I get with the contract now I have to pay for something I did not use. I am so dissapointed in cell c for not hamdling my case better amd trying to better assist with this. All they can say they cant help me as it was done manually. After always recommending cell c to my friends and family, i will not anymore. Utterly dissapointed

I was transferred from Altech Autopage to Glob cell ; last month my invoice increased from R100 to R14444.31 ; date 09 /03/2017 and this month R1091.55 date 11/03/2017 without any communication to check my affordability with the new offer that is required by NCR .

I am requesting the refund because no contract was signed for the new deal and I do not have money to pay .

I have never in my life experienced such rude/incompetent/pathetic service in my life! I called to upgrade my contracts with cell c, after everything was approved i received a notification to say that the phone will be delivered within the week. I called cell c back to inform them that i have not yet chosen the colors of the phones i ordered. I was told that you can not choose the colors because "what they deliver is what you get" ? Uhhhhmm ... I will not pay for a phone that i didn't ask for. The supervisor told me that he cannot let me choose the color of the phone because why does it matter if im going to put on a cover? I told him i will not pay for a pink phone if i asked for a black one! He laughed at me and sarcastically said that he promises it wont be pink. After speaking to dozens of people each one giving me different information, i still havent chosen the color of the phone and no one in the cell c call centre was ever helpful. Its been a week now, my package is upgraded but now sign of any phone. Apparently the phone was returned to the warehouse... Now what ? I am so frustrated and will never advise anyone to use cell c services as they are useless, incompetent and ignorant

[incident: [protected]] an account was opened under my name. When I received two debit orders of r195, I called cell c to inquire, I was told I needed to get an affidavit from the police station, provide my bank statement and copy of id. I have since provided all that my account is still being debited. An amount of r1399.31 was debited this morning. No one at cell c has tried to contact me or give me the status update. No communication from cell c's fraud department but my account it still being debited. I always leave my number when I inquire. I have the inconvenience of having to call the bank to reverse the debit orders.

i had a dual sim phone and my service provider is cell C, i went to a branch to black list the first imei with no hiccups, now my insurance came back to me saying i have to blacklist the second imei, i went back to cell c and have been moved from pillar to post even thou they can pick up the 2nd imei on their network with some number i dont even know, i provided receipts even the original packaging on the phone still no joy it has been 3 weeks now someone please help!

Good day

Please view emails below.

I was promised R8000 to use towards subscription and usage after we were disappointed by Glocell with regards to the MSC cruise.

I have on many occasions requested that my usage be capped at 10gb per month. I have done this at the branch and through the Glocell contact centre. Both assured me that it was done.

Now I recieve a bill for over R2000.
How many times must we go through this?
This is the 3rd or 4th time.
I have made hours of phone calls to Glocell, costing me large amounts of money and always end up back to this.

Your call centre support, service, and incompetence towards customers is pathetic. There is no winning with Glocell.

My wife is with Telkom mobile and I have my business phone with Vodacom, were we both requested, just once, that our usage should be capped at a certain limit and it was done within seconds.
With Glocell however, it has cost me tons of airtime and wastage of petrol going to the branch and it still has not been done.

This is over and above the stress and frustration of the MSC cruise debacle.

I am continuously disgusted by your service and being pushed from pillar to post whenever I call. I cannot call the contact centre anymore, in fear of losing my sanity...I am not joking. This is the level of frustration I have been pushed to by Glocell.

The sad thing is that I cannot cancel as I signed a 2 year contract last year after being promised a fully paid MSC cruise and excellent service from "THE MOBILE GENERATION"

Lies and incompetence is all I have recieved.

I want to cancel this contract. I will not let this carry on.

Akash Ajodapersad
[protected]

I recently took out a contract with cell c, despite the number of problems i had with them while on a prepaid!

I took the contract out and was advised in the store to take out an insurance to protect myself against loss, theft and damage. I inquired about the inaurance and asked if i needed to repair my phone for any reason will a temp phone be given to me, they did say if a phone is available they will provide me with one. so I took out the insurance and almost 2 months later i needed to make a claim because my phone screen cracked.

I called the insurance and they told me i needed to take my phone into the store and I did that. While in the store i called the insurance and asked for the excess amount i needed to pay, they advised me to ask the consultant in the store. The consultant was of no help and told me they couldnt help because they dont fix the phones.

When i went into the store i was hoping to be helped as i am a customer. But cell c is ridiculous and they did not provide me with any option of a courtesy phone, they had no idea what the insurance side required infact they told me all thwy did was sell the insurance and they dont know anything else about it. Which is ridiculous if you are selling a product to your customers! As a customer i am pating cell c for both my contract and my insurance! And i feel completely let down by their service.

I have a contract with cell c for a microsoft phone. I had problems with the phone from the start and when I wanted to return the phone, the manager told me it was too late (Even though there was a public holiday and all the shops were closed). I missed the return with one day. They sent my phone for repairs because the battery was faulty and when it came back I still couldn't use my phone. I have this phone for over a year and I used it for maximum of two months as it was always in for repairs. According to the consultant their repair centre couldn't see anything wrong with the phone and only did a software update, now we should take the phone to a company called gsm to have the phone repaired but the warranty won't pay for it because the repairs aren't done at their repair centre. I still pay the contract every month even if I don't use the phone! I went to cell c today and while the consultant was busy on the phone the phone died while it showed that the battery is fully charged. Should I really pay for a phone that is faulty and one that I don't (Can't) use?

Last month we changed our billing address and were assured that on this months account, the changes would be reflected. We received our new account on 7 April 2017, and wonder of wonders, the address has not been corrected. We had to have the correct address on the account for SARS, we have now run out of time. This is costing us millions of rands, as it is required for an import permit.

We have been trying to get through to the legal department today, by dialing 140, they put us through and we hang on for ages and then get cut off, so we have to start the process all over again. This is really not good enough.

The number in question is [protected].

PLEASE we need this address sorted today and a letter or new account e-mailed to us ASAP! 10 April 2017

I have 2 contracts with Cell C. One was closed down due to non payment, although it was in arrears my debit order was taken the end of Feb.During the month of March I made arrangements to bring the arrears up to date, which I did in the amount of R2000 (more then what I should have paid).On the very same day, they activated the incoming and outgoing calls, 3 hours afters this my account was terminated followed by a sms reading that they note the cancellation of my account and it will be effected on 31 March 2017.I did not cancel my account and how can they activate my number just to deactivate and permanently terminate my number.I have this number for a very long time and I use it for my business.I now have lost business because of my number not working.I went to the branch in my home town and they tried to assist but to no avail.If I want to keep my number I need to pay R5921.01, I see now on my statement that they will debit my bank account. I did not agree to this and this was not part of my contract will Cell C.If they debit my account I will most surely lay a claim for fraud.All the consultants I speak to are very unhelpful and it seems like they do not really know what is going on.The legal department can't even help me.I want feedback. I want my number reinstated.I will not let this go.The service I have received are not up to standard and Cell C are also in breach of contract on this point. Kindly get back to me. Telephone number [protected] (ref numbers [protected]).Email [protected]@yahoo.com

I have a contract deal with cell c samsung galaxy phone and its worth R200 pm for 24months but what i am complaining about is that data, sms/mms and minutes i dont recieve it each and every month, i recieve those things once in two months but i pay every month.

And another thing, i have never use my data, sms/mms and minutes to that extend that i might use all this things that u might charge me more than R200 but always i pay more than R200.

Please if u dont fix this issue i might cancel this contract.

Kindly i would like to get respond as soon you get this complaint.

Kind Regards

My phone got stolen long time ago ever since then I have been begging the customer service staff to block that number because someone is using it and his also using my WhatsApp so please help me out because he has already caused enough damage because most of the things I have registered them with that number.The number is [protected] thank you in advance

Both my contracts with cell c were cancelled, on the 28/02/2017. My last debit was suppose to be on the 28/02/2017. I noticed on my bank statement that i was debited on the 31/03/2017 for an, amount of R236.82. I will really appreciate it if url urgently reimburse this, money to me. Please, ensure this does not happen again. Await urgent feedback. Thanks Alrene

I was transferred to glocell by autopage without my choice.

Little did i know that this company is so bad with service.Calls are not answered, their store are far from cities, network reception goes off, such a bad service i could not wait for my contract to expire.

On the 9th february 2017, i was pro-active and notified glocell for my intentions to terminate my contract when it expires on 31st march 2017. They responded to my email, acknowledging receipt and confirming my contract will be terminated by 31st march 2017.

To my surprise on the 3rd April, i accidentally attempted to make a call from my phone, and surprisingly it went through then i realised but my contract has expired, how come i am able to make calls without recharging. On the 5th April 2017, i called glocell and they telling me there was a network error for termination of contracts and will be stuck with them for the 30 days again.

Your glocell contract on straight up 100 topup + sim with cell phone number [protected] will be terminated and number migrated to prepaid effective end of mar 2017. Your reference is [protected].~this is a response from glocell.

I want this contract terminated immediately today and my number migrated to prepaid effective 05 april 2017.

I will go to the bank and disable a debit order on the 26th april because according my contract i am done with glocell, the last debit order is on the 25th april 2017.

Hi, I have received confirmation from cell c for successful termination of my contract dated for 28/02/2017. On review of my bank statement it was noted that I have been billed for the month of March, with a debit order amount of R443.36 deducted from my account.

I no longer reside in South Africa, please urgently ensure that this gross error be corrected and that I receive immediate reimbursement of the above mentioned amount owing.

I have been very disappointed on the level of poor quality your cellphones are. I have been a customer on contract with the company for over 6 years the first two phones didn't give me much problem at least I can justify their problems by saying I kept them for quite a while about two years at most, those were the Samsung Galaxy pocket and Nokia Lumia. I then recommended the company to my wife and daughter, through me they took the contract via my name and this was last year May. They were given a Nitro lite, Citrus and the Mobicell Tab, all three phones broke all of them are now not working at all. The three of us had to buy other cellphones ontop of the expense we already have paying CELL C. I am not on social media but my daughter (Nompumelelo Msibi) is and its through her I am posting this complain.

I am very much disappointed I am actually mad there's a lot of money I am paying and its for nothing.

I had a laptop that I took at Altech Autopage Galleria on the 26th of June 2015. A year later the laptop gave me problems and I took it to Glocell Island Circle Offices in Durban for repair that was October 20th 2016. I was told that I must submit the invoice in order for them to book it as I didn't bring it with me which I did on the following day. Four weeks later I phoned to found out how far are they with fixing my laptop. To my surprise the laptop was missing nobody knew what happened to it a week later I was informed that the laptop was at Westwood mall. I went to confirm if it was the correct laptop and fortunately it was . After four months of waiting and going to the branch to get the feedback I was to different story and I was referred to the lady called Nonkululeko who promised to assist me. Unfortunately I was told to come and fetch the laptop. On fetching the laptop Sheldon assured me that the laptop was sent to Head for repair and he can't open it as it had a flat battery. On my arrival at home the laptop was not even touched or fixed. I'm still stuck with laptop that is not working.