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Glasses USA review: Overcharge/Won't refund

O
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8:05 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Ordered pair of glasses supposed to cost $134.00. They responded that they would have to use different lenses - if I agreed - and would make $8.00 refund. In actuality they charged my cc twice - Once for $134.00 and once for $127.95 When I complained, they initially referred to $8.00 refund and that it was approved. When I questioned further - about a charge of $261.95 for glasses that were supposed to only cost $134.00 they obfuscated. I sent copies of cc bills showing full charges. They responded showing that only $67.00 was refunded and as far as they are concerned, they won't do anything else! Pure, outright thievery!

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2 comments
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J
Jan 05, 2017 10:47 am EST

Not surprising. They provide horrible service. My recommendation is never buy progressive lens from GlassesUSA. Also, despite the 100% Guarantee, etc. promos on homepage, I think very misleading. Check out their profile on BBB and other review websites.

G
Jan 19, 2012 2:55 pm EST

Dear Customer,

I am sorry to hear that the billing problem was not fixed to your satisfaction. I can assure you that we would never overcharge someone and keep the money. I believe there was simply a misunderstanding between you and our customer service team. If you could please call us at [protected] between 9am and 5pm EST, I assure you that we can fix the problem.
I am sorry for any confusion.
Sincerely,
Brandon Le
Manager, GlassesUSA Customer Service

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95 complaints
6 resolved 89 unresolved

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