I ordered some glasses from this company and a few days later I received an email saying that the frames that I ordered were not in stock (although their website said they were and allowed me to complete the order). The email also said that my shipping would be upgraded at no cost to make up for this error. A few more days later I noticed that my checking account was charged an international transaction fee to which I discovered that their company is out of Israel (which they failed to disclose - on their website it said that they were out of New Jersey). I called to check on the status of my order and it still hasn't been processed and I am wondering if I am even going to receive these glasses at all. They took my phone number and are supposed to call me back, but I haven't received the return phone call yet. BEWARE OF THIS COMPANY! I think the FTC should do something to keep these companies from scamming us.
I originally made this complaint and I did receive my glasses and they are very nice. My only complaint now is that they didn't let me know it would be an international transaction and the mixup with my glasses made it take a long time before I got them. They did give me a 20% refund and free express shipping. After everything is all said and done, I would order from this company again. If it wasn't for the mixup I probably wouldn't have posted this complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.