Glasses USA  -  Unable to return incorrect rx glasses

The purchase process was easy and great. The price was exceptional. Unfortunately the glasses I received did not match the prescription that was uploaded. I had purchased the 1 year warranty which allowed for a return to get the fixed or full refund if not satisfied. I returned the glasses using the free return able provided by Glasses USA. They arrived in two days. First I received notification from the post office that there was no one at the recipient address. Later I received notification from USPS that they had been accepted. Today, three days later, I received the unopened box back with a notification that they were refused by the recipient! I contacted Glasses USA via Chat and after one-half hour the customer service rep was totally confused as he states they system shows the glasses returned. I uploaded an image of the glasses as proof they they did not have them and included images of the label that showed they were refused and the address where they were returned to (Optimax Fullfilment 1750 Central Ave Roseville IL [protected]). Now I can't generate a new return request as the GlassesUSA sytem shows them as being returned. An absolute cluster *! Trust me, you are better off paying a bit more and dealing with a real company that stands behind their warranty/return policy.

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