I used an access check drawn on my Capital One credit card to pay my power bill on April 5th 2012. The bill was due April 12th. On April 12th, I received two notices, both dated April 10, from Georgia Power. One related that the check had been returned unpaid and that my account was past due. Georgia Power was adding a $30 charge to the original amount of the bill. The second notice stated that "due to the repeated delinquencies", a $95 request for deposit was being added to my next bill.
I called Capital One to learn that they hadn't yet received a request for payment on the check and so could not have sent it back unpaid. Georgia Power customer service acknowledged receiving the check but said they "had an issue with the maker". For some reason Georgia Power appears to be rejecting the check and acting as if it has bounced. Further, it is odd that they take this behavior and then call the account "past due" on a date 2 days before the charges were due. I have had the account for a year and until this moment, there had never been a dispute. All payments, including this one, had been made on time and with sufficient funds.
The complaint has been investigated and resolved to the customer’s satisfaction.