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Georgia Power Customer Service Phone, Email, Contacts

Georgia Power
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1.4 1 Review 246 Complaints
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Georgia Power reviews 247

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12:00 am EDT
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Georgia Power Reliable and Efficient Service

I recently signed up for the Drive Electric program with Georgia Power Company, and I must say it has been a game-changer for me. The process was smooth, and now I enjoy the convenience of electric vehicle charging at home. Their service is reliable, and I appreciate their commitment to sustainability. Highly recommend!

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  1. Pros
    1. Reliable energy provider
    2. Diverse power sources
    3. Extensive coverage area
    4. Energy efficiency programs
    5. Proactive customer service
  1. Cons
    1. Higher rates compared to some competitors
    2. Limited renewable energy options
    3. Occasional service outages reported
    4. Customer service concerns noted

Georgia Power complaints 246

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4:18 pm EST

Georgia Power Billing

I used a third-party company named Deferit to pay my bill on December 6, 2023.

I was provided the confirmation number [protected]. I recently realized that this wasn't credit for the past month. I have contacted Deferit and they provided me the attached document with proof of payment.

Deferit has provided sufficient evidence that was paid on my behalf; however, customer service has not be able to assist. My account number is [protected].

Claimed loss: $212 issued to my account

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8:05 pm EST

Georgia Power Customer service reply to: [protected]@outlook.com

I requested that a supervisor call me back two weeks ago and I still haven’t received a call back yet. I was either illegally removed or mistakenly not placed on the monthly budget power plan because of my knowledge of its benefits and how it saves money. I changed addresses and had my power stopped and then reconnected at a new address. Because of my past experience with the monthly budget plan and its benefits I requested to be placed on the monthly budget plan at my new address. Months later I discovered I was not placed on the plan as requested. I asked that a manager call me back ASAP, and after two weeks I haven’t received a call.

Because of the mistake my power was disconnected and I was given a prepaid option as a remedy and to restore my power. Prepaid id not affordable and I need to speak with a manager about this issue.

Claimed loss: 100’s in prepaid money and lost savings.

Desired outcome: Yo be placed on the monthly budget plan as requested which equals $116/month

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8:43 am EST
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Georgia Power Card refund

I called to ask them to reverse a card payment since ga power told me they are the company that handle the card processing. When I spoke with a customer service rep at bill matrix, they lied about reversing the payment and never sent any proof at all that they did. I request proof in the form of a email or text, yet they provided no evidence they done anything. Only their word. They told me the process would take 7-10 business days and after that time period, nothing was changed. It's pathetic that companies like this do pitiful things like this. They will not get away with this.

Claimed loss: $240

Desired outcome: 100% refund

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Is Georgia Power legit?

Georgia Power earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Georgia Power to be a trustworthy company. Although there's a 8% resolution rate for customer complaints, which deserves attention, Georgia Power is known for their high standards and safety. If you're thinking about dealing with Georgia Power, it's wise to check how they handle complaints.

We found clear and detailed contact information for Georgia Power. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Georgia Power has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Georgiapower.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Georgia Power have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Georgia Power and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Georgia Power has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 246 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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3:15 am EST
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On 01/08/2024 at roughly 10:30am I called to see the balance on the prepay account for 318 Ellis Point Way Brunswick , Georgia 31520. The service stated that my power had been disconnected due to a no funds remaining on the account. At that time it was negative $1.69. I was outside in the cold for the next 2 hours and 35 minutes back and forth with the...

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5:33 pm EST
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Georgia Power Trim limbs around lines and transformer.

I live at 148 Turners Court Canton Ga. Several months ago a storm came thru forcing uncut limbs to strike transformer and powerlines. This caused some to hit my home causing a fire and other damage. An emergency truck came thru and trimmed lightly around the transformer. On four different times trucks have been in the area trimming trees along the lines. I and my neighbor at 136 Turners Ct. have requested the limbs along the lines and transformer be addressed. They have still not been trimmed and are going to cause problems if not addressed. Please have someone trim this area between 148 and 136 Turners Ct. to prevent future damage.

Thanks Jerry Ragan

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1:35 am EST
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Georgia Power Extremely abnormal electricity bill

This happened more than once : the bill of GA power show that I used over 400 kWh of electricity within one hour and this happened in 3 AM or 4 AM according to the hourly graph. According to my search, only large industrial facilities can use that much electricity within one hour, so this is obviously impossible for a one bedroom home! But customer service insisted that their report never goes wrong and I must pay for that strange bill. I attached two pictures of this situation happened on Dec 5 and Dec 8. Last time the situation happened was in August and I don’t know why it suddenly happens so frequently!

Desired outcome: I need a response. I haven’t paid for last month pay so please change the amount I need to pay on my bill.

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5:34 pm EST
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Georgia Power Who ever cuts trees

The last wind storm blew 3 trees in my line! They came out and cut the trees but let them fall on my internet line! This is ridiculous! Lazy workers! You can plainly see where they cut the trees ash’s they fell on the line, they didn’t report or fix. Now I’m weeks with service before Kinetic can come fix the line😡😡😡😡😡

You can plainly see that cute the trees ash’s my line is under it

Claimed loss: I would like my internet net bill payed for a month

Desired outcome: Workers get reprimanded! For lazy work skills

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9:49 am EST
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On August 30th, 2023 we had a HUGE tree fall on our house. As a result, the power to our house had to be disconnected and a temporary power pole installed to provide limited power to the home and for the construction workers to have power for their power tools. needless to say, we were not leaving at the home due to the outage. It was quite an ordeal to get...

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10:16 pm EDT

Georgia Power Violation of service call

Date of occurence 8/10/23. Ga power

Gross and dangerous info provided to male workers. No response, abuse of a veteran disabled citizen. If you are shot, it will be your doing. Stop the harassment❗❗❗ you have greatly harmed the citizen ❗❗❗ we seek a $5.000 payment for the gross harm you are causing continuously. We have emailed to [protected]@southernco.org, no response for months❗❗❗

Claimed loss: $5,000

Desired outcome: Payment or lawsuit

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2:12 pm EDT
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Georgia Power My ga power bill

I am a 100% disabled veteran on a fixed budget, and I recently saw my bill go up 20.00. I attempted to talk to a representative and he was not helpful in trying to even assist me in options that would allow me to stay where I am confident, I can pay my bill along with all my other bills. My bill has been consistently at 172.00 and out of nowhere seemingly it jumped to 192.00. I explained I am disabled and on a fixed income, and I cannot afford my bill to jump like this.

He then went to state that it could go up even higher and I have no other options but to use GA Power. I asked could I place a complaint about it, he stated no. I asked is there a way I can put a complaint in general to GA power and he also stated no. He was completely unprofessional in trying to even show compassion to my situation.

Desired outcome: I want my bill back to where my budget can sustain or I will have to find another alternative source of power, because i already try to use as less as I can. At this point I'll be using candles

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10:44 am EDT

Georgia Power Establishing service

We are a commercial customer and I own a shopping center in Atlanta. I cannot get anyone to help me putting power back into our name (as owner/manager) of a suite in our shopping center. I have been getting the run around from your employees and it is costing my business a great amount of money! I have been calling & emailing every day for 4 weeks and no help. Pathetic.

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7:10 am EDT
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My name is Elizabeth Johnson. I paid my bill last month. We have the statement on our bank statement. And they are trying to recharge us $220 and $125 that we already paid. What I do every month? I always ask for a little more time. We paid a whole bill. And it's trying to get the same amount out of us again I began not to trust Georgia power company. And...

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11:54 am EDT
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Georgia Power Power lines to house damaged by hurricanes

I have a power pole in my front yard, it has taken abuse from several storms and hurricanes, power lines on the street Hammock drive have been compromised many times. Ga Power has been good about getting power back on pretty quickly, however in my case, the power line to my hose has been damaged and will definitely have to be repaired by... the bracket to the house where it connects is broke and bent from the stress on the line when the trees fell on them. The roof of my house is less than an inch from the power lines and it is old everything, which makes me realy uncomfortable with it, worrying about fire or lightning. We just had a major hurricane that has damaged a great deal of trees and power lines in Valdosta, I need more than a suggestion on how to get it fixed, Electric Companies local, Insurance, anything might help...

Desired outcome: why does Ga Power does not fix this....?

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5:07 pm EDT
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I have been sick and got outrageous electric bills, one month even when i wasn't in the house for a month for the amount of $530 back in July 2023, when I was out of state and my ac turned off. I complained and they sent a tech to check my meter but never got back with me, then kept charging me. My bill is $1945 and past due $1535. I have been sick had...

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12:54 am EDT
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Georgia Power Contractors trimming power lines.

Your Contractors cut tree limbs from around the power lines at our Church, located at 1419 Peachcrest Rd Decatur Ga. 30032. That was over a month ago. They piled up the limbs in the parking lot in parking Spaces. We put in two Orders to have this problem resolve. We were patience, thinking they would come back and remove the limbs, but to no avail. On 9-19-23 we paid $75.00 to one of our members to come out and remove those limbs. If we had to use a company, it would have cost much more. The name of our church is Atlanta Bible Baptist Church.

Pictures of the Limbs were sent two weeks ago.

Desired outcome: Reimburse the Church for the cost of the limbs Removal.

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6:30 pm EDT
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I have paid my bill every month through Auto Pay. I have never had an issue. Well something happened in July and the system sent me a text saying My payment did not go through. I then pulled my card off and added it back again. The same card. The system charged me 30 dollars more to pay it again same card and same day. I got an text message in August saying...

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8:21 pm EDT

Georgia Power Power outages

We live in Huntcliff in Sandy Springs and both my wife and I work from home. Since moving into Huntcliff 3 years ago we have had multiple power outages or power disruptions (off for only a few second). While they have been erratic and in most cases unexplained, they have been consistent and ongoing.

Not only is this annoying and inconvenient, but we are now seeing damage to our computers, notably the hard drives. We have both lost data and and many technical problems with our computers (laptops and desk tops).

What can be done to rectify this problem? How do we receive some relief from the disruptions as it is difficult to put a value on lost time.

Desired outcome: We would like to see a permanent solution to this ongoing problem.

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12:03 pm EDT
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Georgia Power Flat rate

For the last 3 years, I have seen a significant increase in my electric bill today I reached out to cust, service after waiting hours to speak to a real human she could have cared less about my concerns. I work a 12hr shift 6 nights a week when i'm at home i'm sleeping. Lights out, no cooking I wash clothes twice a week my therm is @77 auto. The amount of usage they say i'm using is so far from the truth. Why do the rich keep getting away with hurting and taking from the less fortunate. I guess someone has to pay their big fat salary

Desired outcome: I would like for someone to look into this matter and reach out to me at [protected]@yahoo.com

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11:12 pm EDT
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My power goes out every single time there’s a rumble of thunder. It’s to the point that I am praying “ please don’t go out, please don’t go out” every time I hear a rumble of thunder, if the wind is blowing slightly, if it’s sprinkling”. Why is their infrastructure so poor? I hate being in this monopoly. What billionaires are benefiting from this monopoly. If I had a choice I’d leave not in but before a heartbeat.

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3:48 pm EDT
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Georgia Power Extremely bill charged

I live in a single family home.we set our thermostate on 85f close the water heater and and using only one celing fan but the electricity meter shows that i used 76kwt and on the same page when there is power outrage issue for 2 days $3.5 charged without any use...i religiously followed all the step what the Georgia power says:

1.Attic upgrades

2.On peak less ussages

3.Close water heater

4.Set HAVC on 80

5.No use of oven

6. No use of dryer

7.No use of diswaher

All the pointers i followed but the bill raised upto $ 470

With that i can't sleep with the thought of Bill. Its scary too that i don't have any other options to switch the power company ...feeling like i trapped by the Georgia power...

After losts of call on customer care Zero results comes...HORRIBLE

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About Georgia Power

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Georgia Power is a utility company providing electricity to millions of customers in Georgia. They offer residential and commercial energy solutions, including power supply, energy efficiency programs, and smart-home technologies. The company also invests in infrastructure and renewable energy sources to serve its diverse customer base.
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Overview of Georgia Power complaint handling

Georgia Power reviews first appeared on Complaints Board on Oct 12, 2008. The latest review Reliable and Efficient Service was posted on May 17, 2024. The latest complaint abuse of poor/disabled disconnected with oxygen machine was resolved on Nov 28, 2012. Georgia Power has an average consumer rating of 1 stars from 247 reviews. Georgia Power has resolved 21 complaints.
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  1. Georgia Power contacts

  2. Georgia Power phone numbers
    +1 (888) 660-5890
    +1 (888) 660-5890
    Click up if you have successfully reached Georgia Power by calling +1 (888) 660-5890 phone number 0 0 users reported that they have successfully reached Georgia Power by calling +1 (888) 660-5890 phone number Click down if you have unsuccessfully reached Georgia Power by calling +1 (888) 660-5890 phone number 0 0 users reported that they have UNsuccessfully reached Georgia Power by calling +1 (888) 660-5890 phone number
    All Residential Customer Service
    +1 (888) 655-5888
    +1 (888) 655-5888
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    Business Customer Service
    +1 (888) 891-0938
    +1 (888) 891-0938
    Click up if you have successfully reached Georgia Power by calling +1 (888) 891-0938 phone number 1 1 users reported that they have successfully reached Georgia Power by calling +1 (888) 891-0938 phone number Click down if you have unsuccessfully reached Georgia Power by calling +1 (888) 891-0938 phone number 1 1 users reported that they have UNsuccessfully reached Georgia Power by calling +1 (888) 891-0938 phone number
    Report a Power Outage
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  3. Georgia Power emails
  4. Georgia Power address
    241 Ralph McGill Blvd NE 10th fl Bin 10105, Atlanta, Georgia, 30308-3374, United States
  5. Georgia Power social media

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