General Motors
reviews and complaints

As a 18 year retired employee, I never imagined how poorly a customer is treated. My 2021 GMC Yukon quit on the road 2 sundays ago. It was towed to the Sullivan GMC dealership in Ocala, FL and I was told the issue is the fuel pump control module. They said there was no parts available and the strike is delaying parts. There is no estimate on when the part will be available. I could be without the vehicle for months. This is unacceptable! Take care of your customers or they won't be customers. Get my parts to the dealership.

Purchased truck 2017 brand new. Bought extended 100000 mile warranty pretty pricy. Maintained transmission at dealer at 75000 miles and now at 105000 miles transmission going out. Why when there are so many transmissions going bad are there not a recall on this truck. Shouldnt have to buy new at this mileage. When I called my dealer I was told it would take 2 to 3 days to diagnose the issue. It was due to they have 3 other trucks with the same issue on the racks.

The Truck is a 2013 Silverado that I financed in 2021. Recently I've heard a loud banging noise in the rear of the truck.. thinking it was a bad exhaust hanger bracket I took it to get looked at and repaired.. Truck goes up on lift and to my surprise, the entire cross member was rusted away. The shock wasn't being supported and the actual frame was destroyed due to rust. All on the passenger side. This Truck is 10 years old and unsafe to drive and to put my family in.

2023 Blazer, problem started in July. less than 2000 miles. Dealer and GM customer service are working on it with no results. Engine power is reduced, Steering assist is reduced, drive with care. Engine light comes on. Eight weeks plus. Case # 9-[protected]. The dealer told me to drive it, if it breaks down have it towed in. I am afraid to go any distance with it in case it fails and we are stranded. I have cancelled three trips. This is a lease vehicle. Please help, fix or another car.

23k mikes and it has a lifter/Rod failure due to bad parts. The solution is to only replace the side that failed and wait for the other side to fail before replacing it. Spoke to the mechanic and he said it’s on a matter of time before the other side failed.

Filed a complaint and received a case number and was told they wouldn’t do a thing. I can no longer trust the truck to be reliable and will be trading it in for a Ford.

i have a 1994 corvette with less than 32000 miles on it and i cant find a key tob for it the one i have is broke it is a #14 oam vin # 1g1yy22pxr510739 i wood like to know where i can get one my key pass light keeps coming on and i have checked with 3 chevrolet dealers in my location and they dont work on older models like mine can you help me with my problem Thanks James Howard 110 Main Street PO Box 402 Sacramento 42372 Ky

I worked as A salaried Skilled Trades Supervisor at the GM plant in Oak Creek Wisconsin for 28 years. After about 25 years they spun off our division to Delphi also A division of GM. I was offered retirement and retired in 2000. After short time GM sent A letter taking away our promised family health insurance, Vision, dental and paid life insurance. A year after that GM sent another letter turning my Pension over to the Federal Government Pension Guarantee so that got reduced.

As A final insult after spending 28 years working together/supervising with United Auto Worker Union employees who lost none of their benefits during retirement, I called today to get my retiree discount code to purchase A new GM vehicle and was told A no longer am eligible as A Delphi retiree.

Well thank you General Motors, you've taken the last small benefit of my career working for you.

I have thru my 78 years bought 40 New GM vehicles, never again.

Vehicle (1GTG6BE34F125) Had Power steering go out during operation on 8/7/23. Brought to the dealer with no detection of a problem on the same day. 8/15/23 the same problem occurred with the same notice of, " service Stabilitrak" message. On 8/23/23 the same dealer recommends having steering wheel torque sensor replaced at the cost of $2,297.88. This was a recall of these 2015 canyons that they say I don't qualify for or really understand. For a vehicle with 65,000 miles, This safety issue repair is a known problem with this vehicle. Product recall # (N202325410)

I purchased a new truck from Champion Chevrolet in May of 2022. I have experienced many issues with the truck and have been very understanding due to parts/component shortages due to covid. I am still experiencing issues and waiting for GM to contact me when they have a fix for my oil pressure sensor issue per the dealer located in Johnson City Tn. The main purpose of this complaint is, i was to get 1 oil change and tire rotation with this truck at no charge, but when i took it in for this service i was told that it had been over a year since i purchased the truck and that the time had lapsed for this service at no charge. The dealer failed to explain to my wife and i at the time of purchase the one year rule. I had to perform the first service in Tx due to a death in my family and now the dealer will not perform this service at no charge unless GM approves them to do so. I have purchased 2 NEW chevy trucks and feel the first oil change and tire rotation should be honored. The truck has only 12,000 miles on it as i am retired and dont drive it very often. I was a manufacturing manager my whole career and do know that good customer service is what all customers expect when choosing a supplier. Please contact this dealership and approve these services at no charge and have the dealer contact me to schedule the service.

Please advise me of the decision GM makes

Regards

James L Gothard

[protected]

Last September (2022) we drove our 2011 Extended cab Duramax Diesel to Don Hall Dealership in Ashland KY to be worked on as the transmission had an issue and would not go into reverse. The dealership reported that it was most likely a computer problem and cost around $800 to fix. They have now been in possession of our truck for an entire year now. There have been numerous reasons as to why they can't fix it (parts, chip shortages, resources, after marker part issues, post COVID delays etc). They called just recently and asked that we just have a wrecker come get it. They now state that it can't be repaired and also isn't able to be driven at all. How in this modern day world that we live in can this be reality? We've done without a truck for a year now and after meeting with general manager we were told that they have done everything they can do and even went as far as to say they were out more money than we were, wait..what? Their final offer was two things: to give us a new transmission (you've had a year to do this already), and lastly, they offered a rock bottom insult on trade in as now it can't even be driven (reminder, we drove it there). More has to be done in this situation, and Don Hall in Ashland KY is not willing to admit any wrong doing. Customers should not have to resort to hiring a lawyer to get their vehicles repaired when what was reported was a simple "computer" issue, they said it could be repaired.

PDS

Jenkins Chevrolet of Venice [protected])

Cherish Lymn

[protected]@aol.com

Flagged

Responded

Recommend Score 0 Aug 11, 2023

Horrible experience.

Mail Date08/11/2023

Event Date07/31/2023

EventTypeNew

MakeChevrolet

ModelTraverse

VIN1GNERKKW5PJ284021

Retail BusinessNo

ConsultantDupre David - 8557

CustomerCherish Lymn

Model Code1NE56

Model Year2023

Completion Date08/11/2023

Based on your overall purchase or lease and delivery experience, how satisfied are you with the dealership?Not at All Satisfied

How satisfied were you with the overall ease of the sales experience?Not at All Satisfied

How satisfied were you with the sales consultant experience? Not at All Satisfied

Involved in a wreck on 8/5/23 on return trip from vacation. I purchased a used 2017 gmc acadia limited from carmax on 6/20/23. It previously had 2 recalls previously (fractured welds and brake malfunction) both fixed by dealership by previous owner. Current a recall for driver airbag that has no published remedy. 3 passengers in my vehicle, 5 passengers in vehicle hit. During the accident, i needed to come to a stop behind 3 other cars on a 2-way highway. With plenty of time to stop, i pressed my brake (which went to the floor board) and no attempt to stop by the acadia occurred. I repeatedly pressed brake until impact was made. Onstar, apple watch, and apple iphone all activated with collision impact contacting emergency services. Driver airbag only partially deployed causin minor airbag burns on driver face and forehead. Driver bounced off the steering wheel causing seatbelt burn and severe bruising and abrasion to chest from steering wheel impact. Both driver knees were cut and bruised. Passenger has multiple seatbelt burns and abrasions plus stiffness. Passenger in the third row has a seat belt abrasion on stomach and stiffness. Police dept and ems staff pointed out that there were no skid marks on the road to indicate that the brakes had worked and a trail of fluid for several feet behind the position of impact, assumed to be brake fluid.

My wife's brand new gmc terrain broke down with 3600 miles on it on the way home from vacation, we had it towed to Boyd gmc in Virginia. They didn't have a loaner to give us and the hertz rental that they deal with didn't have a vehicle to rent us. And gm expects us to pay out of pocket for a rental because out brand new car broke down? That's totally unacceptable on every level. Most people don't have the 400 dollars a week to spend out of pocket for a rental AND pay the payment on a car that we can't use because it's in the shop? That's not right on any level. Me and my family have been gm customers our whole life. Your newer trucks are so bad and so far behind the other brands that you lost me to ford and now my wife doesn't want anything to do with gm because this has been such a mess. People like me and my family are the reason GM even exist and what do we get in return? Nothing. I'll no longer send friends or any business to general motors and you have 100 percent lost my business and the business of my friends and family. I have had a good experience with your gm reps over the phone and they have been nice and try to help but your ridiculous policy hamstrings them to help the people who put you in business. My cell is [protected] if anyone from gm who has any authority would like to reach out I would love to have a conversation. Have a great day

I purchased a 2023 Silverado High Country on July 11, 2023. Beaty Chevrolet was supposed to mount the front tag bracket (I live in Virginia). When the truck was delivered to me on July 15, the front tag bracket was not installed, there was not one with the truck. The salesman from Beaty did drive 2 hours and brought me one, however now, I must either go to an another Chevy dealership to get it installed or drive 2 hours to Beaty.

Problem #2; according to the window sticker, I was charged $95 for dealer installed locking lug nuts. They were not installed and they are not with the truck. I’ve contacted the salesman I dealt with and keep getting excuses and the run around !

Please help!

purchased a new 2023 chevrolet malibu 3 months from country club motors in oneonta, ny good dealership to deal with for most of it. drove home next day heard a clicking noise under dash (drivers side area) called dealership they got car inchecked out the brakes and cleaned i believe returned car to me. (no issues were found). i took car out 2 days later still same "clicking noise" dealership again took car in. was told nothing found again. month later still making noise took to a local chevrolet dealership "cobleskill chevrolet" they told me a brake retainer switch was broken. replaced for me and when i pciked it up still aming clicking noise. so now still at dealership and still waiting for a awnser. cobleskill chevrolet has been awsome to help me and i was told gm is sending someone out to dealership to look at car as car is brand new and having it 3 months been in shop a total of about 2 weeks +. owning 5 total malibus now the last 2 i have purchased i have nothing but issues this is all for me im down with gm products but i still need this car fixed as i feel its a safety issues now as i feel some pulsation in the brakes. currectly trying to get a loaner car thru dealership just waiting on that. again thank you to joel from cobleskill chevrolet for his help.

From: [protected]@kalittacharters.com

Sent: Tuesday, July 18th, 2023 7:26:55 pm

To: "[protected]@gm.com"

CC:

Subject: Complaint

I am sending this email to complain about a Chevrolet dealership and how they don’t seem to care if you give them your business or not. I have been trying to buy my wife a Chevy Equinox for over 2 weeks now and have been to two dealerships and neither one seems to care if I buy a car from them or not. We have always driven Chrysler Jeep products but my wife decided she wanted to get a Chevy Equinox this time. The first dealership I went to Gordon Chevrolet in Garden City acted like he didn’t care if we bought a car or not. The second dealer we went to Feldman in Highland started out good the salesman was helpful however they didn’t have any in stock so he told us they would have some in the next 2 or 3 weeks. So I put a deposit down to hold one. That was last week. Today I went on line to check inventory and they are showing vehicles in stock, I called to speak to my sales rep and was told he was out for the day. So then I asked to have the General Manager call me I was told he was speaking to a customer that was at 11:30am and was told he would call in just a short time, it’s 3:30 and I still have not gotten a call. Your brand obviously doesn’t give a [censored] if you sell vehicles or not when the General Manager can’t even return a phone call that says a lot. I guess I should just buy my wife another Jeep.

Craig Gross

Human Resource Director

Kalitta Charters

[protected]@kalittacharters.com

Got a appointment to have the A/C system checked for leaks and recharged. The vehicle is a 2014 Chevy Traverse still using R134a freon. The service person W. Jacobs says the charge for the service will be $335.00. I set the appointment, left and then got to thinking that that amount was a little to high.

I called another GM dealership in Red Springs NC 12 miles away and ask for the same service. There charge was only going to be $149.00, I ask them what they thought the difference might be and they said it was probably due to the new formula of freon. I called the first dealership back and ask them to explain and about the difference I had found they got mad and hung up on me. I will never do business with this dealership again and I am advising any one out there to do the same. Do Not Do Business With Lumbeton Chevrolet. They are nothing but Greedy Cheats.