General Motors2011 chevy equinox

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a verified customer
Verified customer

Purchasing a 2011 Chevy Equinox is undoubtedly at the top of our list of things we wish we had never done.

After purchasing this vehicle in 2015 from Rod Hatfield’s Chevrolet dealership in Lexington, KY we received an oil consumption recall. We complied with the recall and had the problem “fixed”. But sadly that is when the problems began. To begin with they omitted replacing/tightening something and the car filled with gas fumes, which they fixed.

The car began to shake shortly after with the check engine light coming on with stabilitrak/traction warning. Trip to dealership with no resolution. Within a couple months, this occurred again with the same issues. We took again to be serviced. At this point the car was still drivable with these problems. But by June 2016 the warnings returned and the car would only move in reverse. Again with same occurrence in July 2016 and November 2016. By 2017 the car still showed the warnings and would only move when in reverse. Once the car was turned off (left to sit for a while) and then turned back on, it would move forward but only in “limp” mode or remaining in second gear. This has continued to worsen until climaxing this past week. While driving the vehicle, power was lost. Once guiding the car off the road, it would neither go forward or in reverse.
We have had the Equinox serviced 6-8 times since purchasing. The dealership continues to say that they cannot find anything wrong other than the engine “misfiring”. We have contacted GM on 2 occasions (current Case number is 8-[protected]) and they are not aware of any problems with the 2011 Equinox. This is absolutely ridiculous. I have researched the 2011 Chevy Equinox and found NUMEROUS complaints of the SAME problems. How can GM/dealership say they are unaware of any problems? Surely you have better access to records than I do. Will it take this happening on our interstate 75 with our 2-year-old and having a wreck with who knows what the outcome for GM and/or Rod Hatfield to help us with this problem? I am sorry to say that at that point it will be too late but you certainly will be responsible.

We just want the Equinox fixed. We owe approximately $10, 000 on this vehicle and would never be able to trade for this amount. We have been totally deceived and trashed by both the dealership and GM. Can we possibly get some help?

Shirley McCullough
Millard McCullough
7898 Old Richmond Road
Lexington, KY 40515
Cells: [protected] or [protected]
E-mail: [protected]

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