CSL Plasma
reviews and complaints

I am writing this review to say this spot is an amazing spot to come to the people here are great and they are so wonderful. Their hospitality is 100% The best you can once they make sure you get your raffle ticket at the end to win their prices that they have more to say I love coming to the spot very comfortable I get my money exactly what they give me and they also give me a chance to get more by reviews like this one thank you God bless and have a great day

CSL ON CENTRAL IS SOOOOO SLOW DECIDED TO GO A LITTLE OUT MY WAY TO TRY CSL ON SOUTH 47TH. ST. A TRY. THANK YOU JESUS THAT I DID! STAFF WENT OUT THE WAY TO MAKE SURE I WAS COMFORTABLE AND ALL INFO WAS CORRECT. TIMING COMPARED TO OLD CSL WAS OUTSTANDINGLY AND 20 TIMES BETTER THEN OLD FACILITY. IM HAPPY AND WILL BE RETURNING TO MY NEW HOME BASE FACILITY! A PERSON COULD LEAVE THE OLD CSL FACILITY AND GO TO THE ONE OUT SOUTH, DONATE AND RETURN TO OLD FACILITY AND I GUARANTEE YOU PPL THAT WAS TRYING TO DONATE AT OLD FACILITY ON CENTRAL WILL STILL BE SSTANDING THERE LOOKING CRAZY!

Bad stickers and permently damaged outcomes are permently deferred for life! Bad Management cause when they're told what happened abou employees wrong decisions unfairly treatment! All are not bad thank God when I first came I was treated good by some and it just got worse and I ask that God forgive the bad stickers for permanent damage becaful who sticks you and right or wrong Management wil look out for the employees! I stopped going for 7 years to Com back to be deferred cause of bad stickers and I Love to help people who need blood and some time I just need the finances an I was not purchasing anything I was just trying to donate on I 35 and seminary in fort.worth

Plasma center in South Portland Maine I want to say thank you to a nurse that works there there are two of them who I am very pleased to have take care of me when I go in and be very patient with me when I am in there I would like to say their names it is a HIPAA law I like to say thank you to one of the nurses that starts with a L and the other nurse that start with C I believe both of those nurses are amazing and very patient with us as patients I want to thank you guys from the bottom of my heart for being patient with me and understanding where I'm coming from and I want to say thank you to the crew outback that does are Plasma they are very amazing people they go above and beyond thank you so much for being kind and very compassionate how are you guys doing for your job Lisa Mullins

I was at the CSL plasma center on August 10th. I had accidentally parked. In a handicap space, which everyone does when there's no other parking space is open. And on this day, this worker screener named miss Nancy decided to do the securities job and I felt singled out. She knows so much about the rules but didn't tell me. All I had to do was walk out with a security guard. And what I got my place back in line. She purposely canceled out my visit. And I had to do the whole process over again. Which took me longer to donate through the whole process. Now mind you, she has been working there for years. She has nothing to do with security but acts like she's doing their job. I didn't know they gave her 2 jobshe's very nosy and loose talking with people of color because of her. Some people might not want to donate there.

Went to the Northland Columbus, Ohio office. It was easy to set the appointment online. Arrived on time and was greeted with a very polite representative. The entire check-in process was lengthy and had repetitive questions/ information but I didn't care. The promise of funds at the end was enticing. There is a screening with a nurse to make sure you are physically able to donate. Then, she walked me back and the technician hooked me up. Normally, you wait in line but your first visit, you get to skip. The initial stick didn't hurt at all, my guy was amazing!

About half way though, I got very hot and they stopped my donation. A technician and nurse came rushing over. The reversed the blood and stopped the collection. They provided me with ice packs and a fan. They stayed by my side the entire time until I was feeling better. I don't think I drank enough water the day before. They asked lots of questions and made sure I was a-okay. I felt very well attended to. The nurse said I donated enough to help others so that made me feel good!

Afterwards, my technician unhooked me and loaded my cash onto my prepaid debit card. On the way out, I picked up my debit card and checked the balance. Omg- I got paid to sit on my duff and give plasma. Going back as soon as I can because this is a great side hustle.

So this morning I get to the CSL at Yeadon location which ALWAYS seems to be understaffed and there is only one gentleman performing the donations (not sure what they're called). He is handling 10 people at one time non-stop while another 30 people are on the line waiting their turn. All these people for only one person. However, Justin understands the urgency, and proceeds to do his job with such high positive energy. He doesn't seem overwhelmed or frazzled at all. I think I was more stressed than him just watching him have so much on his plate. Yet he continued to connect donors to the machine while disconnecting donors that were completed and while cleaning up and setting up for the next individuals on the line. All the while there's another staff member by a computer who seems to be taking a job related test and she is asking him assistance about some questions on the test she does not understand with no regards to the pressure he is experiencing. He seemed to answer her once but then clarified to her he could not assist her anymore because he had 10 donors to maintain and a line of 40 waiting to be next. I don't know what the issue is I'm this location with maintaining the proper amount of staff but Justin should be commended. He shouldn't be commended for just doing his job but he should be commended for his professionalism, diligence, team player attitude, positivity and holding it down when it's necessary. He deserves a raise it a bonus. Most of all he deserves acknowledgment for keeping a smile under a very strenuous situation. Thank you Justin for making me feel at ease when you noticed I was afraid of the needle. You are a rock star and any company would be better off having you as an employee.

CSL Plasma recently removed a survey questioning donor satisfaction with payment, despite a significant decrease in donation payments, particularly for new and returning donors. The survey should also consider adding donor satisfaction involving bonuses as well as promo codes. Which are rarely available, never work, and can never be found in their app either. Which you'd assume would be one of the great ways for CSL to compensate for the decrease in payment for both new and returning donors. The company should reinstate questions both involving payment and real questions that matter to both CSL donors and those considering donating, as well as CSL, if the company is looking to be transparent and sincere and finds donor satisfaction important. Especially if the company is looking for ways to improve the overall donor experience, removing lines of questions and not adding questions that better help the company be aware of what is important to a donor isn't a great way to start, especially since it's a contributing factor to donors as well as the donor's referrals. But sticking to redundant questions that kind of mislead the overall real experience of a donor based on meaningless questions doesn't help the company or the donor understand one another.

Me and my daughter decided to donate at CSL Plasma. The first time we went, we had to wait for three hours. It was a long wait, but we didn't mind. Unfortunately, I forgot my Social Security card, but my daughter had everything. I thought I could wait until next time, but apparently, I couldn't. I wanted to wait in the waiting room, but they told me I couldn't because I wasn't able to give blood. I was confused. I mean, I was a potential future patient, and my daughter was there to have her blood drawn, but I couldn't even sit quietly in a corner of the waiting room? I had to wait outside in the heat. It was scorching hot, and I had to sit in my car with the air conditioner barely working. I have a heart condition, and I'm a senior, but they didn't seem to care. I was treated horribly.

After two and a half hours, my daughter came out upset and told me they didn't even have the right size needle to draw the blood. I was furious. What were they doing for two and a half hours while I was outside, risking heat stroke and having heart arrhythmias? It was a terrible experience, and I wouldn't recommend CSL Plasma to anyone. They didn't care about our time or safety. It's a shame because we wanted to help, but they didn't seem to appreciate it. I won't be back under any circumstances. My actual score for CSL Plasma is MINUS 10 out of 10.

I recently visited CSL Plasma and unfortunately, my experience was not the best. When I arrived, there were more than four people waiting in line and the staff seemed to be more interested in discussing their personal business than checking people in. While I understand that staff members have personal lives, it was unprofessional to have only one person checking in all of the donors. It felt like the staff thought they were doing us a favor by allowing us to donate, when in reality, they wouldn't have jobs without donors.

I was disappointed that the management team didn't seem to understand the busy days and hours of operation and staff accordingly. It was frustrating to see people standing around while others were working. I don't want to hear about staffing issues because it's clear that there are people just standing around. The signs threatening to defer donors for standing by the door before opening or sitting in empty booth chairs were unnecessary. If the management team had a better understanding of scheduling and customer service, these issues could be minimized.

Additionally, I noticed that most people who were donating plasma were doing so because they needed the money. It was disheartening to see that they were treated more like people who needed money than donors who were helping others. The atmosphere was not customer-centered and it seemed like this was an endorsed culture within the business.

Overall, my experience at CSL Plasma was not great. I hope that the management team takes a closer look at their practices and makes changes to create a more customer-centered atmosphere. Donors are important and should be treated as such.

I've been going to CSL Plasma twice a week since 2019, and I have to say, I'm pretty disappointed with my recent experience. I was promised a $60 bonus for making 8 donations in September, and I was assured that my donation on August 31st would count towards that total. However, when I went to redeem my bonus, I was told that they wouldn't honor my August 31st donation. They said that they would have paid me if a note was left, but they failed to do that twice when they assured me.

I asked to speak to management, but I was told that nobody there had the power to pay me. I was pretty upset about this, and I told them that I wouldn't be coming back until they honored their promise to me. I've been a loyal donor, and I feel like they're either incompetent or liars.

To make matters worse, they also lowered the base pay on the 1st donation of the week from $60 to $55. I don't think that's fair, and I don't think it's okay for them to make promises they can't keep.

I've also noticed that their turnover is really high. They regularly have new staff that are learning, and I haven't heard good things about how their employees are treated. It's not uncommon for them to be short-staffed with long lines, and you'll probably wait 30+ minutes after reception waiting to go to the donor floor.

Overall, I think CSL Plasma has some serious issues that need to be addressed. I won't be going back until they can prove that they value their donors and their employees. If you're looking for a plasma donation center, I would recommend going somewhere else.

I gotta say, I've only been to CSL Plasma twice and donated once, but I gotta tell ya about my best friend's experience just a couple hours ago. It was a real doozy, let me tell ya. She donated for the first time just two days ago, and she went back today to donate again. But wouldn't ya know it, she tested low on iron - twice! Her levels were at 37 when the minimum is 39. She asked the nurse if she should come back another day, but the nurse said to just wait in line and donate when it was her turn. So she did, but once she got back there, they insisted on sticking her in the same arm as last time, even though she wanted to use the other one. Their excuse was that the machine was on that side and they didn't offer to move her.

Anyway, once they stuck her, she had low blood flow and the machine kept beeping. Nobody checked on her until she started feeling nauseous and fading in and out. She even ended up vomiting! Poor thing. She couldn't even ask for help because she wasn't fully conscious, so she kicked the chair to get someone's attention and texted me to come inside. But when I got there, the door was locked and nobody would pay me any mind. I finally got in, but nobody would tell me what was going on. After about 10 minutes, they finally told me she was "being tended to." Another 5 minutes went by, and she finally came out to tell me that nobody seemed to care about her rapidly declining condition.

I gotta say, I'm pretty concerned about how they treat other donors who don't have anyone there with them or any medical knowledge. It's downright negligent and unprofessional. Donors have rights, ya know? And if they can't even follow simple guidelines like the hemocrit test, then what the heck are they even qualified to do? It's a real shame, because donating plasma can be a great way to help others and make a little extra cash, but not if you're gonna be treated like garbage.

If you're someone who's had to go without meals for a few days, then CSL Plasma might be the place for you. However, be prepared to be treated like a cow, because that's how they treat their donors. I've donated to CSL Plasma 31 times, and every time I went there, there were different people working. I bruise easily, so I requested a specific person to do the donation so that I wouldn't bruise and be ineligible. But they wouldn't send that person over because they were busy, so they sent their "most experienced" person over. They dug around and around until finally they said they couldn't get it, and then, of course, the next day I had a huge bruise. When I asked if I could donate out of my other arm, they said no because I had a bruise. I informed the person that they had put that bruise there and explained the situation. I was sent to medical for review and then told I couldn't donate for 4 weeks.

After all of my donations, their new policy said that I couldn't have any bruises regardless of how they got there. I waited 4 weeks and then went back, trying to be as patient and understanding as possible. The person at the front drew my protein and said that it was a 23.2. Without any shock in their expression, they said I once again could not donate. I asked them to check it again, and they said it was policy to only check it once. I said that is more than 3 times my normal of 7.2 and that also seems unreasonably high. They asked me if I had been drinking water as I pulled my gallon jug that I carry everywhere away from my lips. I said yes and displayed the gallon jug. They did not give me any kind of explanation for the high levels except to say that I need to drink water. I said, clearly, there is an error. I have given many times and never had that high of protein levels. I changed nothing in my diet and explained that I had eaten chicken, rice, and broccoli the night before and a bowl of Cheerios for breakfast. I asked if I need to seek out a doctor because I was starting to get worried. They said that they couldn't give me any medical advice.

I said, alright, then I am done with this place. I said that if I am in some kind of danger, you won't even tell me to get medical help. The next day I went to see my doctor, and he said they may not have cleaned off the device before they took my sample. This was the nail in the coffin for me with this place. Honestly, out of the 70 people that I had already helped, according to their app, I would not be able to help any more due to their ineptitude and shameful business practices. I wouldn't recommend this place to anyone.

I recently had an unpleasant experience with CSL Plasma that left me feeling disappointed and frustrated. As a "lapse donor", I returned to donate after a five-month hiatus and was required to undergo a physical. Although the medical examination was completed without any issues, it took a long time, and I had to leave without being able to complete the donation process.

Unfortunately, when I returned a few months later, I found out I had been put on the permanent deferral list without any warning. The reason? My address had not been updated in their system. I had recently moved to a new house, which had a new zip code that was not in their database. It was not my fault, as I had assumed that they would update my information after my last donation. However, the nurse who checked my records implied that I was a prostitute who lived next to hotels, which was a completely unfounded accusation.

Moreover, I was shocked to find out that they had pulled and wasted one of my plasma bottles simply because they could not "send" it, even though it was perfectly fine. This kind of behavior illustrated to me that CSL Plasma only cared about the receiving end and not the donor side. It's evident that it's all about the money for them.

What struck me as the most outrageous part of this whole experience is that a clinic, whose entire business revolves around donors, would not take responsibility for ensuring that all zip codes in their service area are included in their system. It is entirely unreasonable for them to expect donors to update their addresses and feel compelled to punish them disproportionately for an unintentional oversight. At a crucial time when blood plasma is desperately needed more than ever, pulling donations for simple mistakes only causes more harm.

In conclusion, I believe that CSL Plasma should be held accountable for their lack of foresight in updating their systems and treating their donors with the respect they deserve. It should not be up to the donors to ensure that their addresses are up-to-date in the clinic's database. CSL Plasma owes it to their donors to be more responsible and transparent in their actions.

I'm writing this review with a heavy heart. I believe that most people who donate plasma are in a tough spot financially, and I am no exception. I went to CSL Plasma on April 2nd at 3:00 pm, and there were only two employees working. As I waited for someone to assist me, the female employee approached me but then turned away to do something else. The male employee then stepped in and helped me, but he didn't say much. I overheard him making comments about the appearance of my knees, which have bumps and cuts from my job. He called me disgusting, and his tone became more vulgar each time he repeated it. The female employee tried to calm him down, but he didn't apologize or try to make things right.

I don't understand why someone would speak or act in a way that could push someone to take their own life, especially when most people who come to CSL Plasma are struggling to survive. I sat there for 45 minutes, and the male employee never came back to check on me. The female employee barely spoke to me and didn't make eye contact. I was upset, and the other associate told him that I was upset, but he still didn't try to make things right.

Today is April 4th, and I'm supposed to go back to donate plasma to pay my bills. However, I'm so upset and disgusted by the male employee's attitude that I don't think I'll go back. Not going today means I won't have electricity for at least a few days, if not a week. I've been in bed for two days, seriously contemplating suicide. This is the third or fourth time that the male employee has been disrespectful to me, which is odd because he's respectful and nice to others. I've never been rude or disrespectful to anyone at CSL Plasma, and I've worked in customer service for 25 years.

I don't understand why employees at CSL Plasma judge people who come in to donate plasma. The concept of customer service applies to CSL Plasma just like it does to a restaurant. I'm so disappointed and disgusted by my experience that I don't know if I'll ever go back. CSL Plasma needs to make things right, and they can contact me at Kenneth, last four digits 0760. I feel bad for writing this review, but I had to share my experience.

I have been a regular at CSL Plasma for the past four months as I believe in the cause of donating plasma for charity. Every visit, I have been greeted by friendly faces at the reception who assist me with completing the necessary formalities required before proceeding to the bed. Almost everyone in the facility is courteous and welcoming, except for one employee who seems to bring her negative energy to work. On one occasion, I happened to bring a bottle of water with me, which I usually do, and I forgot that I was not supposed to drink or eat anything while lying on the bed. Before being hooked up, I finished my water and disposed of the bottle. The sour-faced employee immediately reprimanded me for drinking on the bed and reminded me that it was against the rules. I apologized and acknowledged my mistake, yet she continued to stare at me, hoping to get a reaction out of me. Fortunately, the other staff quickly hooked me up to the machine. However, the equipment malfunctioned, and I asked if I had done something wrong. Three other employees kindly reassured me that it was not my fault. However, the same cantankerous woman came over, and without any evidence or basis, began blaming me for not drinking enough water. I clarified that I drink at least 12-15 bottles of water every day and didn't want to engage in any arguments. Despite my efforts to avoid conflict, she continued to mutter offensive words under her breath as she walked away. I was disheartened by this interaction and couldn't help but feel that she could have expressed her concerns in a more professional and courteous manner. Nevertheless, I managed to complete the process within 40 minutes, thanks to the rest of the staff who remained polite and professional throughout the session. Overall, I appreciate the cause that CSL Plasma is striving for, and I had hoped to make donating plasma a regular occurrence. However, this instance left a sour taste in my mouth, and I believe more needs to be done to ensure that such hostility is not manifested towards donors.

CSL Plasma's location on 11th Street in Rock Island has received some negative feedback from donors, but let's take a more in-depth look. The first thing mentioned is the slow staff, some of whom are described as overweight and unconcerned with donors. This can certainly be frustrating, as anyone taking time out of their day to donate plasma is already making a generous effort to help others.

Another issue raised is the compensation for donating at CSL Plasma. While other companies offer up to $1,000 to new donors, CSL Plasma's reward reportedly maxes out at $650. It's understandable why someone who has donated plasma multiple times might look for a facility offering more substantial compensation.

It's also mentioned that the facility fired "good people" who stood up for donors, yet kept "overweight" staff members. It's difficult to know the full context of these claims without more information. However, it's always unfortunate when good employees are let go for any reason.

Another criticism is that since James became the manager, CSL Plasma's quality has declined. He's described as being rude, which could be upsetting for anyone trying to donate. It's important that employees treat donors with respect and make them feel comfortable throughout the process.

Lastly, the reviewer expresses the belief that the facility should be closed down entirely. While the reasons for this are not elaborated on, it's clear that they had a very unsatisfactory experience.

While this review may be discouraging, it's important to remember that it's only one person's opinion. It's also possible that CSL Plasma has made changes since this review was posted. If you're considering donating plasma, it's always a good idea to research multiple facilities in your area and read reviews from a variety of sources to make an informed decision.

I recently visited CSL Plasma and I must say, the customer service provided by the staff at the front desk and donor floor was truly exceptional. They displayed an admirable level of compassion and professionalism towards the donors.

However, I have some concerns regarding the management of CSL Plasma. In recent times, I have noticed an exponential increase in the number of donors coming to the facility. This may be as a result of the new donor payout, which has been doubled. Unfortunately, the management has not made any adjustments to cater to the overwhelming number of donors. This has resulted in extremely long wait times of up to 45 minutes, which is unacceptable.

As a regular donor, I usually visit the facility around 2 pm, and it is disappointing to see both new and regular donors standing in long lines for extended periods. I have witnessed situations where new donors are allowed to cut the line, which is frustrating for regular donors.

To make matters worse, the management has not made any effort to assist the staff in managing the crowd. I suggest that management work the floor themselves or hire more staff to cater to the increased number of donors. Suppose they are not willing to do so, they should consider limiting new donors' intake to specific hours when there is staff available to support them entirely. Failure to rectify this situation may result in losing regular donors and create an unrecommended perception of CSL Plasma.

In conclusion, I urge the management of CSL Plasma to take this issue seriously to ensure that donors' satisfaction is maximized. The current situation is putting immense pressure on the staff, who are overworked and underpaid, and it would be a shame to lose them. I will be contacting the corporate office to alert them of this issue if there is no action taken. Once again, kudos to the staff for their admirable service.

I recently had an experience with CSL Plasma and unfortunately, it was not a positive one. I visited a few of their branches in my city with hopes of being able to donate plasma but ended up being unnecessarily disqualified from donating. Despite passing all of the tests, I was told at the very end that I could not donate due to slight wheezing in one area of my left lung. I was disappointed to learn this because I truly wanted to help those in need and make a difference. To make matters worse, I couldn't help but notice that some of the people who were being allowed to donate did not seem fit to be doing so. They appeared to be strung-out addicts and I couldn't help but feel concerned about their bodily fluids possibly coming into contact with mine.

I decided to give it another shot and returned the next day, as suggested by the nurse the day prior. However, the nurse I saw that day had a different opinion and informed me that it had to be more than slight wheezing for me to be disqualified from donating. She listened to my lungs and told me there was still a slight wheeze, disqualifying me yet again. What made things even more upsetting was that she immediately assumed I was a smoker and aggressively interrogated me about it - despite the fact that I do not smoke. I have asthma which causes me to have never-ending bouts of wheezing, which she seemed to completely overlook.

Needless to say, I left the branch feeling frustrated and disheartened. It was clear to me that the staff at this specific location were very inconsistent in their evaluation process, which was quite disappointing. Even though I did not have a positive experience with CSL Plasma, I hope that others who are interested in donating have a better experience and are able to make a difference in someone's life.

I have been donating plasma at CSL Plasma for over a year now, and I have to say that my overall experience has been positive. Their online platform is user-friendly and makes scheduling appointments a breeze. However, one incident has left a sour taste in my mouth.

On this particular day, I had just finished an intense workout at the gym and decided to head straight to CSL Plasma for my donation. It took me about 20 minutes to get there, and I went through the usual security check and 1 on 1 screening process. To my surprise, the blood pressure and heart rate scan indicated that my heart rate was above the limit of 100 bpm, with a reading of 102 bpm.

This caused immediate anxiety for me because I had never failed the screening before. The staff treated me as if I had broken some sort of rule, and I felt like a criminal. I tried to calm myself down and wait for it to slow down, but it only made things worse. Every subsequent visit after that incident, I would fail the pulse check, and it resulted in unnecessary stress and frustration for me.

I do believe that the bpm limit should be raised to 110 to account for these types of situations. I've also noticed other people getting angry and leaving the facility after failing their pulse check, likely due to anxiety or stress. There should be alternative methods for approving donors to donate, especially in cases like this where the person has a legitimate reason for their elevated heart rate.

The staff at CSL Plasma have been problematic too. Their attitudes have been less than stellar, and they've made me feel increasingly uncomfortable by asking personal questions in a special room on multiple occasions. I understand that they need to adhere to certain protocols, but it should never make a donor feel so unwelcome. Overall, I still donate at CSL Plasma because I believe in the cause, but improvements can be made in their screening process and staff training.

This is the most disgusting place I've ever been to. The employees are on drugs and fail to follow mandatory medical screening procedures for donors. As a result, there is a great risk posed to patients who receive plasma products. I decided to leave prior to screening out of fear of catching an STI. They allow junkies, prostitutes, and sick people to donate here. Beds are not properly sanitized between donors and there are HIPAA violations left and right. I think that they should drug test BOTH the employees and donors to ensure that patients who receive plasma products are safe. They should also be more sanitary to protect the health of donors.

The Newark Delaware CSL plasma location has very unprofessional staff that smells like marijuana and they were also talking about drugs on the clock while I was getting my blood pressure and pulse ox taken so one of the staff techs took my pulse and it was 1001 so she made me sit before trying several blood pressure cuffs so either way the end result was inaccurate long story short she made me sit for 15 minutes so after sitting she re restated my pulse and she said it spike up to 124 which is false so asked for manager Tyler Davis and I explained to him that all of the pulse rates are inaccurate because she kept using different cuffs several times he says it’s nothing he can do and see you another time very misleading and unprofessional

Ever since my last (complicated) donation drop, I developed severe carpal tunnel syndrome and or horrible pain and numbness from damaged nerves. Only changes to my lifestyle is I started donating for a short time and after multiple problem filled donations I stopped then the pain set in an the numbness began. It's been almost a year since I quit goin to CSL plasma and the pain and numbness are as bad as the initial time I noticed it.

Today was an awful experience at CSL Plasma at 29th & Topeka BLVD. I was mistreated from the start. First the lady that screened me said I had bruising on my right arm. There was nothing there! She sent me to medical and the guy didn’t even look at my arm, but wrote a bunch of notes about my supposed bruise and said I had to donate from the other arm. The guy that stuck me was rude and short with me. Then to top it all off I had to wait 18 minutes to get unhooked. A guy that got done 7 minutes after me got unhooked before me AFTER I told the lady I was done first she snapped at me and said I didn’t know that and still went and unhooked the guy before she came and unhooked me. She hurt me really bad taking the needle out. She did it on purpose. Worst experience ever! Was even worse it today is my birthday 😞

Due to staff shortage only half beds could run but instead of letting folks sit on the open ones left us standing in line for hour and a half I complained of knee pain when got seated and used a swear word the employee who wasn’t even assigned to me said if I didn’t like the wait then I can get out. She continued by mocking me and I asked her to please stop as it was not funny that had to wait till my knee hurt then other staff came over and ganged up on me while she continued to mock me the head asked what was happening she said she had to do something as in mocking me because I dared to be discontent they act like I’m the problem while letting her continue to aggravate I said half my ligaments joints missing. From war injury I pulled up pant to show them why hurt so much and she rolled her eyes and starting laughing at that. Apparently my mangled knee from ied is funny it ruined my life that’s funny so I said wanted to file complaint after that was no more noise went on just donating was almost done when another nurse comes up starts literally screaming in my face that I’m moving around when I know I’m not I asked what her problem was she went ballistic at top of her lungs. I didn’t know what to do so I went to dial the corporate office and before I could said oh your using phone your kicked out now forever. As if I would come. Ack anyhow after all this. I said I am filing on all this you can’t treat people like this she got right in my face put her name tag literally up to my nose while I’m stuck in chair with iv in arm and said here’s my name go ahead. I was literally afraid of what might do while I’m in a vulnerable position these people are responsible for my safety and they obviously mean me harm I was humiliated and in fear for my safety all because I was unhappy about standing for hour and half

On Tuesday August 1, 2023 between 9:30-10:00 I was donating plasma, and there was many employees and supervisors present when my machine started beeping due to the end of my donation process. I was totally ignored by the black employees and ostracized for wanting to be taking off the machine due to some uncomforts. I was scheduled to return today, and now they've refused my visit.

The CSL plasma center in Indianapolis on Washington Street employees are very rude. My app said that I could donate I went there and had to see a nurse. They said my protein level was low last time which they let me donate and nurse said that they will test it today and I will be able to donate if level is OK so they tested my protein and it was perfect. Then they said that they had to get a sample of it to send to the lab so I sat in the chair and they did not have the correct tools to take a sample for me to send to the lab, so after they said, I could donate now I can’t donate and I have to go to another facility to take a sample for the lab which I will not be compensated then either and I would have to wait a couple weeks for the results to come back before I could donate again so they sending me to other places because they don’t have the tools and they don’t want to compensate me for this. I have filed a complaint about their rudeness and nothing has happened. I have walked in the door and waited in line while they sat there and talked for 20 minutes before I was even seen. I will never go back to this place.

CSL Plasma's location on 11th Street in Rock Island has received some negative feedback from donors, but let's take a more in-depth look. The first thing mentioned is the slow staff, some of whom are described as overweight and unconcerned with donors. This can certainly be frustrating, as anyone taking time out of their day to donate plasma is already making a generous effort to help others.

Another issue raised is the compensation for donating at CSL Plasma. While other companies offer up to $1,000 to new donors, CSL Plasma's reward reportedly maxes out at $650. It's understandable why someone who has donated plasma multiple times might look for a facility offering more substantial compensation.

It's also mentioned that the facility fired "good people" who stood up for donors, yet kept "overweight" staff members. It's difficult to know the full context of these claims without more information. However, it's always unfortunate when good employees are let go for any reason.

Another criticism is that since James became the manager, CSL Plasma's quality has declined. He's described as being rude, which could be upsetting for anyone trying to donate. It's important that employees treat donors with respect and make them feel comfortable throughout the process.

Lastly, the reviewer expresses the belief that the facility should be closed down entirely. While the reasons for this are not elaborated on, it's clear that they had a very unsatisfactory experience.

While this review may be discouraging, it's important to remember that it's only one person's opinion. It's also possible that CSL Plasma has made changes since this review was posted. If you're considering donating plasma, it's always a good idea to research multiple facilities in your area and read reviews from a variety of sources to make an informed decision.

I recently visited CSL Plasma and I must say, the customer service provided by the staff at the front desk and donor floor was truly exceptional. They displayed an admirable level of compassion and professionalism towards the donors.

However, I have some concerns regarding the management of CSL Plasma. In recent times, I have noticed an exponential increase in the number of donors coming to the facility. This may be as a result of the new donor payout, which has been doubled. Unfortunately, the management has not made any adjustments to cater to the overwhelming number of donors. This has resulted in extremely long wait times of up to 45 minutes, which is unacceptable.

As a regular donor, I usually visit the facility around 2 pm, and it is disappointing to see both new and regular donors standing in long lines for extended periods. I have witnessed situations where new donors are allowed to cut the line, which is frustrating for regular donors.

To make matters worse, the management has not made any effort to assist the staff in managing the crowd. I suggest that management work the floor themselves or hire more staff to cater to the increased number of donors. Suppose they are not willing to do so, they should consider limiting new donors' intake to specific hours when there is staff available to support them entirely. Failure to rectify this situation may result in losing regular donors and create an unrecommended perception of CSL Plasma.

In conclusion, I urge the management of CSL Plasma to take this issue seriously to ensure that donors' satisfaction is maximized. The current situation is putting immense pressure on the staff, who are overworked and underpaid, and it would be a shame to lose them. I will be contacting the corporate office to alert them of this issue if there is no action taken. Once again, kudos to the staff for their admirable service.

I went to CSL Plasma last Friday to donate, but it was a terrible experience. There was another donor who was yelling racial slurs like "white devil" and "cracker" while we were both donating. I was really uncomfortable and upset, so I asked to speak to the manager. But when I talked to the manager, they just laughed it off like it was no big deal. I was really disappointed and frustrated, so I decided to call corporate and report what happened.

The next day, the manager tried to call me back, but I was at the shooting range and didn't hear my phone. When I called back today, they said the manager was busy and couldn't talk to me. I tried calling several times, but the manager refused to come to the phone or call me back for five hours. I was really annoyed and felt like they weren't taking my concerns seriously.

I even had corporate on the phone with me, and they witnessed the same thing. The manager on duty told me to come to the back to talk, but I didn't feel comfortable going alone. So I asked the security officer to come with me as a witness. When the manager came out, she tried to get me to go to the back again, but I refused. I asked why she couldn't explain what was going on in front of the security officer, but she didn't have a good answer. Instead, she kicked me off the property.

Overall, I was really disappointed with my experience at CSL Plasma. The staff was unprofessional and didn't take my concerns seriously. It's really concerning that they have racists working there, and I don't feel comfortable donating there again. I wouldn't recommend this place to anyone.

I've been donating at CSL Plasma for a while now, but unfortunately, I've had some negative experiences with some of the staff members. It seems like they discriminate against me for no reason. For instance, they'll refer me to the nurse for no apparent reason, which means I have to wait for an extra hour. When I finally see the nurse, they tell me that there's no reason for me to be there. It's frustrating because it feels like they're wasting my time.

Another issue I've had is with the survey. I've completed it, and I have proof in the form of a QR code, but when I go through the line, they tell me that I haven't completed it yet. It's like they're not even looking at my information. When I try to bring up these issues, they defer me and put fictitious notes in my file to make it seem like I'm being argumentative. It's not true, and it's their staff that's being rude and nasty to me for no reason.

I believe that they're discriminating against me for no reason, and it's extremely frustrating. They're very argumentative, and it's hard to get through to them. I've tried calling the manager, Colleen, but they won't put me through to her, and they keep hanging up on me. It's like they don't want to hear what I have to say.

To make matters worse, they lie about people in their "comments" section to justify their disrespectful actions towards those who want to donate. It's not fair, and it's not right. That's why I've recorded the calls, so I can show the CSL Plasma main office what's actually happening at this center. I have proof of what's being said by their employees, and I'm willing to share it with anyone who wants to see it.

Overall, I'm disappointed with my experience at CSL Plasma. It's not fair that they discriminate against me for no reason, and it's frustrating that they won't listen to me when I try to bring up these issues. I hope that they can improve their customer service in the future and treat everyone with the respect they deserve.

The CSL Plasma facility in Portland Maine has some nice people working there, but unfortunately, the management is not up to par. As someone who has been in production and manufacturing management for 30 years, I can say that the approach to the backlog and bottlenecks needs to be from a manufacturing and production standpoint, not a retail view. It's unbelievable how there can be a log jam of people waiting for hours to get a bed with only one person working the beds. The solution is simple - take all available Phlebotomists from their desks and screening and get them to the beds until the jam has been processed from the waiting area, then proceed to their other duties. It's a gross waste of an asset to have available Phlebotomists doing a vitals screening function. A screening function is an entry-level position only, and all Phlebotomists should be working beds and fill in screening ONLY as needed. This is a constant issue at this facility and is only becoming worse.

Corporate management needs to get involved and advertise for a production manager position for this site, and a must requirement is to have a manufacturing background. These bottleneck issues would never be allowed in a manufacturing facility. It's appalling as a manager to see this happening. The facility needs to be managed from a production standpoint, and the management needs to be more proactive in addressing these issues. The people working there are nice, but they need better management to help them do their jobs more efficiently. Overall, I would recommend this facility, but only if the management issues are addressed.

I recently had an experience with CSL Plasma and unfortunately, it was not a positive one. I visited a few of their branches in my city with hopes of being able to donate plasma but ended up being unnecessarily disqualified from donating. Despite passing all of the tests, I was told at the very end that I could not donate due to slight wheezing in one area of my left lung. I was disappointed to learn this because I truly wanted to help those in need and make a difference. To make matters worse, I couldn't help but notice that some of the people who were being allowed to donate did not seem fit to be doing so. They appeared to be strung-out addicts and I couldn't help but feel concerned about their bodily fluids possibly coming into contact with mine.

I decided to give it another shot and returned the next day, as suggested by the nurse the day prior. However, the nurse I saw that day had a different opinion and informed me that it had to be more than slight wheezing for me to be disqualified from donating. She listened to my lungs and told me there was still a slight wheeze, disqualifying me yet again. What made things even more upsetting was that she immediately assumed I was a smoker and aggressively interrogated me about it - despite the fact that I do not smoke. I have asthma which causes me to have never-ending bouts of wheezing, which she seemed to completely overlook.

Needless to say, I left the branch feeling frustrated and disheartened. It was clear to me that the staff at this specific location were very inconsistent in their evaluation process, which was quite disappointing. Even though I did not have a positive experience with CSL Plasma, I hope that others who are interested in donating have a better experience and are able to make a difference in someone's life.

Yo, I gotta say, I been donating at CSL Plasma for a hot minute now and most of the time the staff been chill and the blood takers know what they doing. But today was a different story, fam. I been trying to donate for months now but every time I come through, the line be too long and the wait be ridiculous. So I had to bounce. But today, I came through at 7:30 in the morning and the line was still too long. So I talked to this lady at the desk who said she was the manager and I told her my concerns about the lack of beds and how they need to hire more people and open more beds. And you know what she said? She pointed to the long line and said "They don't seem to have a problem with it". Like, what kind of response is that? That ain't professional at all, especially coming from a supposed manager who should know how to talk to customers. I felt disrespected and hurt, man. I was just trying to make a suggestion to make the donation experience better for everyone. CSL, y'all need to treat your donors with more respect and kindness. Step up your game, yo.

I have been donating plasma at CSL Plasma for over a year now, and I have to say that my overall experience has been positive. Their online platform is user-friendly and makes scheduling appointments a breeze. However, one incident has left a sour taste in my mouth.

On this particular day, I had just finished an intense workout at the gym and decided to head straight to CSL Plasma for my donation. It took me about 20 minutes to get there, and I went through the usual security check and 1 on 1 screening process. To my surprise, the blood pressure and heart rate scan indicated that my heart rate was above the limit of 100 bpm, with a reading of 102 bpm.

This caused immediate anxiety for me because I had never failed the screening before. The staff treated me as if I had broken some sort of rule, and I felt like a criminal. I tried to calm myself down and wait for it to slow down, but it only made things worse. Every subsequent visit after that incident, I would fail the pulse check, and it resulted in unnecessary stress and frustration for me.

I do believe that the bpm limit should be raised to 110 to account for these types of situations. I've also noticed other people getting angry and leaving the facility after failing their pulse check, likely due to anxiety or stress. There should be alternative methods for approving donors to donate, especially in cases like this where the person has a legitimate reason for their elevated heart rate.

The staff at CSL Plasma have been problematic too. Their attitudes have been less than stellar, and they've made me feel increasingly uncomfortable by asking personal questions in a special room on multiple occasions. I understand that they need to adhere to certain protocols, but it should never make a donor feel so unwelcome. Overall, I still donate at CSL Plasma because I believe in the cause, but improvements can be made in their screening process and staff training.

I walked into CSL Plasma and was greeted by a woman at a cubicle who seemed uninterested and confused. She told me she was waiting for the computer to turn on and I called HR. It was a frustrating start to my visit. When I went to the front desk, I was told that I had to leave and eat a lot of food before I could donate. I tried to explain that I was already full, but they insisted. So, I left and ate until I was uncomfortably full. It was like stuffing a pig, and I was not happy about it.

When I returned, I had trouble proving where I lived. It was a joke. Finally, I went to the back to donate, but I was still not happy. The manager came in and accused me of having an attitude. She said she expected donors to be as nice as her employees. I was being as nice as her employees, but they were not treating me right. Then, she had the nerve to tell her employees that if I gave them any more attitude, they should let her know. It was embarrassing and unnecessary.

Donors are there to make a difference, and I wanted to help someone. But, forcing someone to eat when they are already full is awful. And then, shaming them for being mad is unreal. I know when I am full, and I would not do that to myself. The manager seemed to have an authoritative complex, and it was not a pleasant experience.

If you want to donate blood, I suggest going somewhere else. I have spoken with a few friends who donate all the time, and they were shocked by my experience. They go elsewhere. I give CSL Plasma a negative 100 rating. I am disgusted by the way I was treated.

After receiving a poor experience at CSL Plasma in St. Paul, MN, I wanted to share my thoughts on this establishment. Unfortunately, I had a less than adequate experience with staff that appeared to be incompetent and unprofessional.

Despite their claims to prioritize their donors, I found that they were more in "CYA mode" rather than looking out for my wellbeing. Over the years, they allowed me to donate despite my latex allergy, without providing latex-free materials like tape, wrap, or gloves. I never had any issue during this time. However, when a new employee lacked knowledge regarding my condition, they permanently deferred my ability to donate. What's more, they didn't appear to be sympathetic to my condition, which is noted all through my file.

According to the Red Cross, there are other materials that can be used as a substitute for latex. Still, CSL Plasma refused to make necessary accommodations, leaving me feeling concerned about their regard for my health.

Moreover, their unprofessional behavior didn't end there. During my time at the business, staff members would talk poorly about other colleagues and donors on the donation floor. I found this to be very unprofessional and discouraging, which turned me off. In fact, some donors wouldn't donate when certain employees were working because of their behavior.

Overall, I would not recommend CSL Plasma based on my experience. In my opinion, their discourteous behavior and approach to safety and health requirements for donors is alarming.

After visiting CSL Plasma's website and doing some research, I came across a review that was quite alarming. It stated that plasma centers are not to be trusted and essentially accused them of deceiving donors. That being said, I felt it was important to delve deeper and see what CSL Plasma is really about.

Upon exploring their website, I was impressed by their commitment to providing high-quality plasma donations to aid in the development of life-saving medicines. They even offer compensation for donors, further demonstrating their appreciation for those who choose to give. However, I did come across a few reviews that mentioned a specific issue with finger printing and how donors are allegedly deceived into giving their fingerprints.

While I cannot speak to the credibility of these claims, I want to emphasize the importance of informed consent in any situation. If CSL Plasma is indeed obtaining fingerprints without explicit consent, that is not okay. Additionally, if donors are being "blackballed" for choosing not to provide their fingerprints, that is ethically questionable. However, I do not have enough information to comment further on those claims.

Overall, I think it's important to balance the potential benefits of plasma donation with any concerns about privacy or ethical practices. If you're considering donating plasma, make sure you do your own research, read reviews from reputable sources, and make an informed decision. And if you do choose to donate at CSL Plasma or any other center, be attentive to any requests or procedures that make you uncomfortable and don't hesitate to ask questions.