Ge Money Bank (Lowe's Consumer Credit Card)Non Compliant toward request

H
This review was posted by
a verified customer
Verified customer

I am so glad I am not the only one to hear that is getting screwed by this company. One day, I was lazy enough to not drive to my nearest Lowe's store to pay off the bill. Instead I went online to pay the bill and the complete run around in order to pay bill off. I got so discouraged that I decided to drive and pay it off. Since that day, I have never (again) received a payment through the mail. I have always received a bill in the mail (up until around March of 2008). I constantly get calls from the company asking to call the 800 number because it is very important. When I call the number, I get an answering machine and that's it. I have tried (on numerous times) to get these people to continue sending me a bill, but this request has gone unanswered. I called and spoke to "Paul" about the situation and he insisted that I make a payment over the phone, to which I said that I didn't want to. He told me about how much I had to pay because I don't know how much I owe them and he hung up on me. WTF! I don't know who to contact, but am ready to join a potential class action lawsuit. First time I have ever had to put up with a problematic company and hopefully the last.

Responses

  • Jo
    Joni B Feb 02, 2013
    This comment was posted by
    a verified customer
    Verified customer

    They call me multiple times a day and when I answer, they hang up. One time, a woman said, "Hello, Joni?" and I said "yes" and she hung up. My Lowe's payment is late because I was the victim of identity theft and my credit cards were stolen, along with my SS number. So this thief has been using my credit cards and SS number. I have explained to Lowe's what happened and why I am late and how I am trying to fix this. All I get is hang up calls. They call me at least 10 tiems a day.

    1 Votes
  • Gs
    G Spring Nov 20, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I am getting the same calls . They come morning, noon, and night 7 days a week! I am not late nor have I ever been late to pay the bill. I truly believe this is a scam to get my information. How can I get these calls to stop. I get them 3 times a day!

    0 Votes
  • Ge
    GECapitalCares Nov 22, 2013
    This comment was posted by
    a verified customer
    Verified customer

    **To expedite a response, please provide Reference code DM 112213_cb_GSpring**

    I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at [protected]@ge.com with your name and phone number. A member of our consumer advocacy team will call you to assist.

    For your security, please do not include your account number in your email.

    Regards,
    Nicole
    GE Capital

    0 Votes
  • Al
    ALICE Apr 19, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Me 2, just called them and canceled my card. i will not put up with crap like this. I will pay them the balance, one time use and be done with them.According to them some one misspelled my address when I opened it at the store. If I had not called I would soon have a service charge. The post office rejected the letter as they put the physical 911 address along with the misspelled town. I will NOt fool with people who cannot perform business in a professional manner

    0 Votes

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