GE Money Bank
United States - 06828
We got the Care Credit card by GE to pay for some hefty unexpected vet fees for our very young dog. We put two separate charges on the card that were within two days of opening the account and in order to pay the card off quickly, I made an online payment for over the minimum amount due only four days after the account was opened. Online account says that no other payment was required until the next month, but then I get an email and calls harassing us about our late payment! Turns out you're not ALLOWED to make payments until the statement goes out and you literally have it in your hands. Otherwise, you are paying on principal only, even if your account has no principal (due to the 0% promo deals). This leaves about a two week period that you can make your payment for it to be a valid payment, which excludes anything other than online payments because mailing in your payment could possibly make it late. After some hassle we got them to refund the $39.99 late fee charge. Also, you can't add any other members (even spouses) to be authorized users (not even to have a card, just to call in) unless you call and ask them to send you a form within 4-6 weeks and then once you send it back it will take another 4-6 weeks to process. I can't say this card is horrible because it helped out in a time of need but they have very unreasonable standards and protocol.
we have been paying on these people for 2 years they keep raising interest rates & at one point added 3...
One day after payment due date 15 calls a day till payment is received, to tell me that the payment is due. GE representatives are rude, say they can call as many times a day as they want. They better check the laws in the States of where the borrower lives. Have never missed a payment. Would never use GE Money Bank/Funancing ever again. Fun they are not.
High -handedness of Vivek Sharma -the Prop of Guru Kirpa Collection Agency based in Ludhiana
I, Jaspal Singh, resident of # 25/3, Ranchi Colony, Threekay road, Ludhiana-J Block, Railway crossing, ludhiana had a housing loan with NBFC GE Money and which had run into delinquency due to great losses incurred.My case was with the collection agency of GE Money i.e. Guru Kirpa Inc located at 6, Ist Floor Pink Flats Pakhowal Road Ludhiana-141001.Prop.Mr.Vivek Sharma who is a real goon.He came to my place and threatened me and my wife Gurmeet Kaur with dire consequences that he will get my house auctioned and that the company will take possession of it if i did not comply with his demands of surrendering my White i10 Magna car to him which still had temporary no.upon it and was in the name of my son Gurpreet Singh, at a much lower price which i was getting in the market and thus blackmailed me.He said the he will never get me the settlement letter from the company and will thus ruin me.I will be attaching the two documents with the said complaint.Therefore, i got frightened and surrendered my i10 car to him and signed the relevant papers in his name.The car is still with him which you can verify and is lying at his place-1589 Sector-32-A, Chandigarh Road Ludhiana-141010 which he has conveniently gifted to his wife.Now my complaint to you is that is this fair practice where all the norms and guidelines of RBI are being flouted and the said person is making a mockery of them.I complained to the company GE Money also but nothing came out of it.He is still running scot-free and is threatening other customers and taking bribes from them in cash or kind.His mobile no.is [protected].All the things can be verified and proved but i have been running pillar to post to procure justice for me and my family.That's why now i am complaining to you.Please do something so that the high-handedness can be stopped.
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More Guru kirpa collection agency of GE Money complaints
I purchased a mattress set from Sleepy's with the offer of 0% financing for 36 months. My payments were $74 per month. I set up automatic bill pay for it to go out each month on the FIRST of every month. Several months after, I recieved a collection notice saying that my account was referred to a collection agency. WHAT??? I paid every single month! I called to rectify the situation. Because my payments had been recieved before the statement was cut on the THIRD of the month they were applied to the previous month. Again, WHAT? I have never heard of this before, however the rep said that the only way he would help me fix it is if I paid an extra month. I agreed just to get the nightmare over with, and I also set my $74 payment to go out on the THIRD of the month so that this would not happen. I start getting statements that were well above what I was supposed to pay. I call again. They said that my minimum payments went up and that I was not paying the minimum balance. HELLO!! The guy I spoke to who was supposed to fix everything?? I guess he didn't so tough on me. I don't think so...They are the most AWFUL people I have ever dealt with. I have amazing credit and am extremely anal about paying all of my bills on time. I told them I would not pay them ONE MORE PENNY than what I signed for in that agreement with Sleepy's. I figured out what I had paid-to-date, wrote out a check for the balance and sent it all in with proof that I paid them all that I owed them.
I got my account closed statement with a balance. So I called again. An hour and fifteen minutes later, after two more awful and nasty people they wouldn't do anything. I paid everything early and they are trying to make me pay even more? I don't think so. I am so glad to see that there are so many other people who have experienced predatory lending from GE Money Bank (not because they suffered as I have, but because there may be something done about it). I cannot believe how smarmy these people are. Every single person who works for that company should be absolutely ashamed of themselves.
I did not realize when I made last month's payment that it was not the minimum payment. My minimum payment is $74 and I paid $50. I have had this card (Dillard's) since 2000 and this is the first time I have ever short paid it. I got a call and told them I would make a payment and not to call me. They called today at work and I did not realize that they even had my work number. I think it should be against the law to call at work and we are only talking $20 short paid and the first time ever I did this. I am paying it off in full today and I will never use a card backed by GE nor will I ever buy a GE applicance.
I have had a JC Penney card for several years. I've always paid on time, and usually over the minimum limit. A couple of times a year I usually made balloon payments. Sometime during the past few years, JC Penney changed the way they handle their department store credit cards and switched to GE Money Bank.
In the past, my finance charges were computed on the monthly outstanding balance. Now, however, since GE Money Bank took over, the finance charges are computed daily and that amount is then added to the daily balance. The next day when the finance charge is computed, therefore, it is not only computed on the outstanding balance, but also on the previous day's finance charges.
In effect, I am now paying finance charges on the finance charges! My payments each month now consist of 45%-49% in finance fees!!!
ISN'T THIS LOAN SHARKING? ISN'T THIS SUPPOSED TO BE ILLEGAL?
Repeated calls to JC Penney are futile. They simply refer me to GE Money Bank. Calls to GE Money Bank are also futile, since they advise me to simply close my account, which I would if I could afford to pay off the balance all at once. However, it is disheartening to pay so much in finance charges each month, while the principal balance in effect remains pretty much the same.
I suggest each and every person who has such an account as this with GE Money Bank start calling your Federal Senators and Representatives to complain.
Loan sharking should be illegal. Why isn't GE Money Bank being held accountable? Is it because they hail from the corrupt state of Texas?
I have posted this on Consumeraffairs.com, have filed a complaint with the BBB in El Paso Texas, and I'm just warming up!!
Like most folks, I didn't have dental insurance when I really needed it. I found an add in the yellow pages of dentists whom you could get credit through. I was accepted by GE Money Bank, for their Care Credit credit card. I had no complaints about GE/Care Credit until August of 09. My monthly bill came, and I see they are charging me a $39.99 late fee. I called them up, and asked why. (I pay my bills on line and have proof of when they are paid.) I say, I paid my bill on the due date, why the late fee? They told me that the due date does not matter if that due date falls on a Saturday or Sunday! That I needed to pay my bill Monday thru Friday. I told them I had never received notice of this policy change. They asked me how I paid my monthly bills, I told them that I pay on line. They say, it's stated on our web site that payments are only accepted Monday through Friday's. I say ok then, but isn't it the LAW to inform customers of policy changes through the mail prior to the due date, and what if I had made my payments through the mail, would I have had notice then? She said yes... LIER... On my monthly bill it states VERY CLEARLY "Payment due by 5pm Eastern on the date due" in big bold lettering! I did not point that out, as they said they would remove the late fee. Great, all is as should be.
Now, here come's my real complaint!!!
I just received my September bill. It show's my credit of $39.99, but now they want a minimum payment of $91.00. My usual payment is $76.00 per month. I go through my bill, all the figures add up correctly, so why the 15 dollar difference? So once again I call customer service. They send me over to an "EXSCALATION SPECIALIST" named JUSTIN. JUSTIN is a very NASTY little man. VERY rude, and acted like HE wanted to fight. JUSTIN told me that the $15.00 charge was for "THE ACT OF INCURRING A LATE CHARGE". I said hummm, nowhere on my bill does it state that I am getting charged for that "Act of incurring a late charge", the only thing I see is that my monthly payment went from 76.00 to 91.00. I then asked whom I should call on Tuesday. JUSTIN ask's why? I said that I wanted to speak with someone "higher up". JUSTIN then said, "THERE IS NO ONE HIGHER UP THAN
ME" and that "THERE WAS NO WAY I WOULD WIN THIS FIGHT".
Little does JUSTIN or GE MONEY BANK know! I'm like a dog with a bone and I won't give up this fight without a win!! I intend to write my state representatives, the Better Business Bureau, and President Obama! I also intend to write every consumer rip off web site I can find to voice my opinion about the unfair practices of GE Money Bank. Good luck to us all!! We will need it in our fights against GREEDY CORPORATE RIP OFF'S!!! POWER TO THE PEOPLE, WE’RE SICK OF BEING RIPPED OFF!!
Economic damage: $15.00 and many hours of MY wasted time with GE Money Bank.
MILLION'S of dollars ripped off from the American public who actually struggle to pay their bill's on time only to be charged bogus and unfounded fee's by creditors!
MY opinion as posted on the consumeraffairs.com website
I signed up for GE Care Credit to pay for some major vet surgery for our beloved german shepard mix. I just signed up for their auto-pay and called ot make sure it was active and would bill me automatically on this coming payment cycle. They assured me everything was fine and then offerred to sign me up for a "credit insurance" plan. Basically I would pay $1.5 per $100 charged on my account as an insurance in case I lost by job, was disbaled, died, etc. In this event, they would wipe my debt free with them. I asked to be sent the contract for this service so I could review it before signing up for it and they said I had to sign up for the service before I could see the contract. They said that because the service has a 60 day evaulation period (for which my account will STILL be charged unless I cancel with the evaulation period) they will not send verbiage out until I sign up. This was due to the cost of mailing the information. I asked for a soft copy via email and they said they still couldn't do it unless I signed up. So basically, they want me to sign a contract for a service before I am able to see the contract for the service. WHA?!?!?! Talk about fraud and bad business practices!!!
Getting a Discount Tire credit card was one of the worst decisions I have made in my entire life. I purchased...
I was sent a bill from Amazon/GE Moneybank in December 2008 for $106.04. My payment of $110.00 cleared my bank on January 5, 2009. I heard nothing for several months, but then was presented with another bill for over $100. NCO tells memy check for $64 bounced. I paid by credit card, so I don't understand. I've talked to NCO several times and they don't listen. My letter with copy of the $106.04 bill and copy of my credit card statement was sent to GE Money Bank/Amazon is dated August 7. 2009 has gone by unanswered. Faced with the many complaits about GE Money Bank, I'm sure this is all a ruse to scam me out of my money.
Request credit to buy motorcycle and when receipt the collection, the interest is enormous compared with the...
i was 18 when i got a GE card because i was having dental work done and couldnt pay it in full so i thought if i got a GE card it would help my credit buil up and be easier payments...WRONG! i am now 23 and am still having trouble with them. the balance on the card was $200 that i charged to the dentist company and after i paid off the $200 i told them to close the account i no longer needed it. about a year later i get numerous bills from them and it went up to $3000.00 from late charges and fees. i called the company and they told me i charged $1000.00 to the dentist when it was really only $200. they argued with me so i printed off the payments and mailed it to them. they still argued. so i called the dentist office and come to find out the GE company sent them an even $1000.00 to credit my dentist account! i told them i had not agreed to that and why in the world would i let someone take extra money that i have to pay for??? so i told them they will need to contact the dentist office and get the money back and credit that to my account and make sure it is closed! still has not been done. they told me they would make a settlement of $1500.00 and i got so tired of dealing with them bc my credit was being so messed up and. i paid them the amount and had checked my score today which has been two years since i have paid them and it still shows i owe them $1500.i went from a 700 score to 490!!! i am furious. i have called numerous times and they tell me my account is closed and its a zero balance but thats not what it says on my credit account! i need something done. [protected]@yahoo.com
I would like to file a complaint regarding the increase in the Annual Percentage Rate for my project line...
I have a fixed loan that I took out almost 3 years ago. I agreed to accept online statements (which I still have never received so much as one). My payments for 2.5 years were 162. and change. I have set into my ebillpay for 163.00 8 days before the payment is due each month. July 31 I received a call form their collections dept. telling me that I have accumulated 1000 in late fees and need to settle immediately. Some time in January they raised my min due to 175 and never told me about the increase. They offered to take the balance in full (with a 200 dollar savings to me!!!) They would take the 3882 out on the 14 of August. Well now its the 19 of August and they have not taken the money out. I have called the 800number everyday since monday, and they keep telling me they will take it out soon, What game are they playing? They want the money so bad why are they not taking it? Are they trying to wait untill next month to charge me more late fees my payment should have been due on the 15 of August. This company is a scam, is this legal what they are doing?
They have my information SOMEHOW as I am a victim of Identity theft, in which a credit card has been opened...
We moved into a new house and were approached by White Oak Windows & Doors. They seem to be easy to work with...
I put off making a complaint, hoping that dealing with this company would eventually straighten out after a few initial bugs, but after about 4 months I'm finally irritated to the point of wishing that someone would sue their socks off and that at the very least medical groups would simply stop using them as an alternative payment plan.
Their website and business model seems to be designed to deceive customers by tactics like supplying an "auto pay" which never seems to work correctly and that at the very least one has to turn off and on in order to make payments when it doesn't work. And this process takes days rather than the minutes it would take on any other site. Once you turn off auto pay in order to make a payment (since it doesn't actually work) for some reason you have to wait until the payment posts and clears, which seems to take about a week, before you can turn auto pay back "on" again. And of course there is no warning that you have a upcoming payment due either by email or postal mail.
This is the second time I've been smacked with a $40 "late charge". For some reason auto pay was "off" when I'm pretty sure I went back and turned it on and adjusted the amount after making the payment amount I wanted. The one time auto payment did work it only made the minimum payment, which is essentially worthless if you ever hope to pay them off. This is despite my entering a much higher amount than the minimum.
This "service" should simply be shut down for the fraud they perpetrate. A company that makes the engines for our best airliners should at least be able to supply a website on par with a local utility - one that actually works properly and isn't obviously set up to catch folks in their little game - folks that are obviously already struggling with medical bills or they wouldn't have turned to a credit card!
The people who thought this up should be ashamed.
I had called GE Money few months back and they agreed to put me on a hardship @200 month and lower interest. Butt he catch was you have to be up to date. So I'm up to date. Now they say OH youhave to be past 90 days to qualify. LIES LIES LIES! Then I see a purchase on my statement. I ask what is this. Oh that is late fees etc.. I said ok why are you charging me 26.99% for that. They said oh your payment goes most to your interest so this balance is carried over. I said WHAT in God's name are you doing that for? They said OH you have to call and tell us to pay that on your next payment or it carries over. MAN would somebody PLEASE join in and lets get an attorny to try and get a class action suit for falsely leading the public. How was I suppose to know this! I mean it these people need to be stopped some how. Any takers want to help research?
I have had an account with Care Credit for many years. For the last few years, I have elected to receive my statement online so that I could quickly make my payment and save paper. When my email reminder comes, it tells me to click on the site to view my statement. After I log in, I am directed to a summary page. (Until I spoke to the customer service representative, I never even realized that there was a different statement.) The summary page failed to mention that I had a small balance that the special financing was about to expire. (It was on the statement?) Because I didn't go view my statement (who knew that what I was directed to after logging in wasn't the statement?), I am now paying an additional $1000 for interest on the full amount.
While this may not start out attempting to be fraudulent, it sure feels like that $1000 later!!!
Anybody who has this and makes payments online, you better go to the statement page so that you can see any important info that they don't want to share!!!