So when my order arrived, the first box was full of 2 different types of slugs 🐌, & the plants were covered in bird 💩
These were really huge slugs 🐌 on really immature tiny plants.
So when GE try to tell you here on trust pilot, that they hand pick and hand clean each plant what a load of bull, how did they miss these 3 large slugs & of 2 different varieties?!
Obviously I was furious, as I had just treat my garden with nemoslug. I was told to pick the slugs off and quarantine the plants & to trim the leaves! What leaves, the plants were immature already & the slugs had eaten half the leaves so there is nothing really left on the 4 plants they had for dinner & never mind that the slugs 🐌 could of laid eggs in the box plants, it's totally disgraceful.
When my other 2 parcels arrived all from the same order, this was a five day delay, they were stuck in a warehouse they looked like they had been kicked around everywhere. The courier actually delivered them with an awfully rude attitude.
4 plants were dead. One plant was flapping about in a 2 litre pot, it was really bad, you could see where it was an initial cutting started bag, where it had then potted very poorly rooted into a 7cm pot, then thrown into a 2 litre pot for dispatch out to customers, it hadn't even rooted properly in the starter bag let alone the 7cm pot, so I had a 2 litre pot of mud sent out with a tiny unrooted cutting.
Amazing after 5 days delay, I did actually have a few live plants in these 2 remaking boxes.
One plants had severe chlorosis. I had order 3 of these plants in this order, 2 arrived healthy and green and this one was completely YELLOW.
Marina advised me during a phone call that the nursery manager had advise her, that the leaves were yellow and not green because it was the old growth?! The plant is question is deciduous, so it actually looses all its leaves for winter. 🤷♂️
I received this plant in May, so obviously it only had NEW growth on it, as was the start of its annual growth, so yet another load of bull from the nursery manager.
I was advised to plant the yellow plant out & treat it myself😡
Obviously, one doesn't expect to get a new plant and have to treat it themselves for severe iron deficiency on arrival.
I like others initial went through the ticket process & I then rang them on the following number: 🔴[protected]🔴
This is a LIVE phone number, I believe that it is there head office number.
I must say that you do have to keep ringing this above number, but eventually it's does gets answered by a real person 😉
I spoke to a customer service manager on the above number.
Initially the customer service manager was helpful during our few phone calls, then she ghosted 👻 me & refused to reply for nearly 3 weeks, despite me sending regularly emails.
After speaking to customer service manager on the [protected] number, I did manage to get a refund for the 4 dead plants & the refund for these dead plants did arrived within I believe was 3-5 days.
I was told all the above regarding the plants that arrived with slugs, I was told there was nothing wrong with the plant with chlorosis and the plant flapping around in its starter bag that was not rooted in the 2litre pot all via email & was advised as they had refunded me for 4 dead plants my complaint was resolved.
I emailed them back & reactivated my ticket on support @ gardening express . freshdesk . Com & I advised that I was not happy with the response from the nursery manager.
My ticket & complaint was still active & it wasn't replied to again for 3 weeks, then they decided to email me to advise that them cancel my complaint & said that if I was not happy to send the plants back to them within 14 days and to send plants back in a sellable condition?!
Gardening Express were the ones who actually kept the ticket open for longer than the 14 days return period as they failed to respond to me further & I could hardly send the plants back to them in a sellable condition, as these remaining complaint plants WERE NOT ACTUALLY SENT OUT TO ME in a sellable condition, they were full of 🐌, half eaten, chlorotic, and not even rooted in there pots.
If you have any complaints you should report Gardening express to trading standards and watchdog.
This is my own personal, honestly review of my experience with Gardening express.
🔵my order number was [protected] placed on 17/05/19. I am more than happy to provide to trust pilot, all correspondence emails from GE, video pictures, should they wish to verify this honest review that I've given regarding my complaints.
I do hope that others find my review useful.