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Gardening Express Complaints & Reviews

Gardening Express / Order not received

Ly
Jul 20, 2019

I never received my order, nor a response to my emails to customer service. Don't order from these guys. They are a sham. They should be embarrassed. I have waiting more than 4 weeks for my order and have had no contact. They said the order had been dispatched 2 weeks ago but let's be honest...

Gardening Express / helleborus "winter bells"

Mu
Jul 05, 2019

I placed an order on 1st May 2019 for Helleborus "Winter Bells" order number 600249078 total value including p&p £15.94. I received my order on 16th May 2019. When I unpacked the plant I very pretty disappointed with it but thought it had just flowered so it will pick up shortly, anyway it...

Gardening Express / order received eaten & full of slugs, dead and one plant had severe chlorosis

Mi
Jun 24, 2019

So when my order arrived, the first box was full of 2 different types of slugs 🐌, & the plants were covered in bird 💩 These were really huge slugs 🐌 on really immature tiny plants. So when GE try to tell you here on trust pilot, that they hand pick and hand clean each plant what a load...

Gardening Express / plants that were missing from my order.

Pa
Jun 19, 2019

I placed an order on 10th May for 7 plants, my order was delivered on 20th May but 2 plants were missing on the delivery note it stated that they were "To Follow". I have tried to get in touch with Gardening Express by raising tickets and then by email but I still haven't had an...

Gardening Express / pair of lavender trees

Ka
Jun 12, 2019

Ordered on 15th May, these turned up on 28th May half dead and in a completely destroyed box. The plants are not fit for purpose and don't look anything alike. I have tried to get them returned but I don't expect to have to pay for this and I can't get any sense out of their 'customer...

Gardening Express / I haven't had any response to my query

Un
Jun 05, 2019

I wrote to you twice last week regarding a pair of lavender plants I have received that I am wholly unsatisfied with - they aren't a matching pair, are a lot smaller than advertised and not worth the money paid. I would like you to organise having these returned and a full refund. The box...

Gardening Express / badly delivered plants. dead. non existent customer service

Na
May 20, 2019

I ordered some plants.order No: 600249976 They were delivered in a battered box upside down & dying. Contacted via their ticket system send photographs & was told they were looking very healthy & have dies within 2 days of delivery. I have sent FB messages, Twitter mesages. Messages through...

Gardening Express / #14192 order requested delivery date

An
Apr 30, 2019

I placed an order for plants and included delivery date details as I would not be at home for a 2 week period. The plants were delivered 10 days before I was due to return home, on opening not surprisingly they are mouldy and dead. I raised a customer ticket 7 days ago and to date have not...

Gardening Express / plant delivery

Sa
Apr 23, 2019

I ordered my plants on 8th april. On the 15th april I had an email to sat they were being shipped by hermes. However hermes had no tracking info. By the 18th I was getting concerned where my plants were with a long hot bank holiday approaching. I emailed their customer support with no...

Gardening Express / not received goods

Tr
Apr 19, 2019

Placed an order with gardening express on the 6th april, items were in stock paid for delivery, so I should of received my goods with in 5 days as promised, no goods received within the 5 days, so I emailed them, it is now the 19th april iv had no correspondence from them at all and still...

Gardening Express / non fulfilment of order

Gi
Apr 17, 2019

Placed order on 6 April. Checked on 16 April - order had been dispatched Checked again on 17 - no such order exists (order # 600231791) Tried to contact company via variety of means - no response at all Complete radio silence Checked the website - no direct means of contacting this company...

Gardening Express / order no:600170872 asplenium scolopendium harts tongue fern

Ma
Nov 03, 2018

I ordered these fern on 19th October and have still not received them, since your guarantee states 3 -5 working days, it has now been 10 working days. It takes far too long for replies to my emails. I was disgusted during last week that was told that you were out of stock. I would like to...

Gardening Express / damaged snake plant.

Ch
Oct 09, 2018

So I waited so excitedly for my new snake plant to arrive. When it arrive the box had been smashed up badly. Then when I looked inside the snake plant which wasn't in the best health anyway look like it had been eaten by something was snapped in places.. I was gutted... and then I opened...

Gardening Express / damaged plants

Lo
Sep 07, 2018

Below is copies of emails sent and received between myself and Gardening Express. Absolutely appalling service. Only asking for a refund for 1 plant out of all the plants ordered. ##- Please type your reply above this line Your request (#141676) has been solved. To reopen this request...

Gardening Express / little by way of customer service and very poor quality plants

Be
Sep 04, 2018

I ordered on 21st July. It was shipped on 26th but tracking said it was damaged in transit on 28th and therefore didn't arrive. I contacted Gardening Express via their web form on the 28th, to say not to send it again as I was going away. They profess not to operate any customer service or...

Gardening Express / order no. 600150561

El
Aug 27, 2018

Re the above order which I placed 3/4 weeks ago. I had previously used your company to order and have delivered to my daughter some Gardenias and other plants to her address in the East End of London. For the above order i wanted the delivery to myself. This I very explained on the order...

Gardening Express / damaged plants

Am
Aug 22, 2018

One of the palms delivered is in a sorry state and one of the banana plants is very damaged with all branches/leaves broken. There is another banana plant with one branch broken (see photos with plants still in their packaging). You state on your website "We believe that you won't find...

Gardening Express / plants

Li
Aug 20, 2018

I ordered a box of summer plants for £15 and also a Eucalyptus plant which was £9.99 . Received the box of summer plants fine but no sign of the Eucalyptus plant. I have been chasing this up now for about 2 months and had 1 reply saying it would be with me soon, then another saying it had...

Gardening Express / plants

Re
Aug 16, 2018

Ordered 3 plants, totalling £35.00. The clematis was the most expensive one at £15.00. The delivery took 3 weeks to arrive and the clematis was dead. The other plants were certainly not healthy either. They all looked like they had been bought from the end of season dead stock in a garden...

Gardening Express / replacement plant.

Su
Aug 12, 2018

We ordered about £50 worth of plants from Gardening Express in April and the clematis costing £9.99 was dead on arrival. I notified the company immediately but a replacement was never received even though they said they would replace it. Since then two of the four miniature fir trees have...

Gardening Express / gerberas

Ra
Aug 11, 2018

Hi I ordered 3 x gerberas on the 22nd July, they arrived at the wrong address despite the correct address being input on the order, they arrived bone dry and now they are dead. I understand that you cannot gaurentee their life span but for them to arrive on the 28th July dry and to only...

Gardening Express / products not received

Ma
Jul 31, 2018

I placed an order at Gardening Express for 25 plants worth about £300 on 18 May 2018. After 2 weeks, the plants arrived in very poor condition, in crushed and ripped boxes and 8 plants were missing from the delivery. After many emails, and 10 weeks later, we have still not received the 8 missing...

Gardening Express / lilac tree

Cj
Jul 31, 2018

Dear gardening express I have contacted you about very of times regarding issues with a lilac tree which was delivered snapped. I was initially promised a replacement and when that did not materlise a refund. Four months later I have received neither a replacement or refund. It i...

Gardening Express / plants

Sa
Jul 25, 2018

I ordered £60 worth of "established plants" from the website. I received a confirmation email like many online retailers and was kept updated with a dispatch email too. When my order arrived, I was surprised to see one small box when I had ordered 30+ established plants. The website explained...

Gardening Express / plants not delivered (they say they did)

Jul 21, 2018

I am so frustrated with the company gardening express they are in my opinion crooks they are continually telling lies 🤥about where my plant is! Where it has been delivered too! Who signed for it (no name given) They have taken my money in may end of and after sending approx 25+ emails to them...

Gardening Express / 600130657 large dicksonia antarctica

So
Jul 20, 2018

It was Special deal Large Dicksonia Antarctica Hardy tree fern. 60cms The photo shown was indeed the above mentioned plant, the plant I received was not a Dicksonia it was just a fern. The fern I received has no trunk/log at all They have no direct method of contacting them instead you have...

Gardening Express / unacceptable plants.. dried out.. brown curled leaves...

Su
Jul 20, 2018

By way of an update :: I have recently been conversing via email with the company (no names on emails) and they say they have refunded me for 2 of the plants. I have sent them an offer of a 50% refund as I consider that to be a fair and correct price for the plants I bought. Unfortunately...

Gardening Express / unacceptable plants.. dried out.. brown curled leaves...

Su
Jul 16, 2018

They have just replied to me saying that the pics were justified and acceptable as the plants will always arrive a little thirsty after 2 days travelling without water. I should follow the instructions and they will be fine BUT if I want to send them back AT MY COST I can do and they will...

Gardening Express / Product - yellow, dry, squashed, unhealthy plants.

Lo
Jul 16, 2018

This company likens themselves with Waitrose, Crocus, Thompson and Morgan; and Royal Horticultural Society - the best of the best in plants in the whole UK. They claim they also claim, on their website, that they are an award winning company. Soo... I place an order ... and review the...

Gardening Express / products supplied - dead on arrival

Ju
Jul 14, 2018

All the order I placed with Gardening Express late June of £105 were delivered in the baking heat- all dead, shrivelled up and of no planting use. Company can't be contacted by telephone. Emails take days to receive a ticket number. The company then say they cannot open all the photo file...

Gardening Express / targa.0l clematis

Be
Jul 13, 2018

The so called item above was delivered on three weeks after I paid for it and it was dead it had four shrivel leaves on a 4" STALK IT was supposed to be a two year old well established clematis in a 2ltre pot label . I got a dead unlabele d plant in a 5" pot with no idea what it is and no...

Gardening Express / condition of plant received

Je
Jul 13, 2018

I ordered on 19 june, number 600125814 £17.94, a blue hydrangea plant. I received the plant which did not fit the description on internet at all. It was leggy with hardly any leaves on it, those that were there had been sun burnt (brown on edges and into leaf) It had no buds, and still doesnot...

Gardening Express / unacceptable plants.. dried out.. brown curled leaves...

Su
Jul 12, 2018

plants received June 2018 in very bad condition. tried to speak to company. couldn't. sent 7 emails with pics of plants asking for money back. No response. Sent 7 day letter but it was refused. Am deciding whether it is worth my time and money to issue a County Court Summons. I have sent...

Gardening Express / poor product & poor service.

Sy
Jul 12, 2018

Ordered Roses and dahlias on June 12th 2018 ref order 600121865 as advertised on Facebook. When they arrived 15 days later, they were rotting in the packaging, you could smell it when opening. They were covered in mildew and webs. I repackaged immediately after taking photos and posted...

Gardening Express / multi apple tree - doa

La
Jul 10, 2018

I am horrified that you are stating my case as solved, and that I have no form of contact except via submitting tickets. My messages are not being responded to and I am considering taking you to the omsbudsman, or some such complaints committee as clearly you are misleading people with...

Gardening Express / order #600126547 - raspberry plant ruby beauty. delivered in poor condition

Gr
Jul 06, 2018

I received the Raspberry plant one week ago today. On opening the box I found the plant to be poor condition with dead or dying plant growth. I immediately watered the plant and placed it in the shade to help it recover. The delivery was made late on the Thursday afternoon so I decided to...

Gardening Express / order number 600125037

Ja
Jul 02, 2018

Dear Garden Express My plant arrived safely but it doesn't look anything like a tree fern and certainly not like the photograph on your web site. It does look like a regular fern. Either replace with the correct plant - a Large Dicksonia Tree Fern or reimburse, please can you send a point of...

Gardening Express / poor plants being sold

Di
Jun 30, 2018

I ordered a peony tree which took about 3 weeks to arrive. When it did, it was 6" tall, far too immature to survive and was half dead on arrival. Despite careful nurturing, it was dead a week later. No decent nurseryman would have sent this out. I have tried to contact them, but seem to be...

Gardening Express / cascading gold acer

Li
Jun 30, 2018

I ordered a bushy cascading gold acer from Gardening express, when it finally arrived 3 weeks later, it was half dead with only a few green leaves and how I would describe as a tall twig!! This cost £50 and I fear it will die very soon! I have tried to contact them but still no...

Gardening Express / delivery

Se
Jun 27, 2018

I ordered £146 worth of plants from this company weeks ago and the status of delivery still says 'awaiting dispatch'. Ive raised alot of tickets with them but had no reply at all! Terrible company. I want a refund as the plants havent arrived and i paid alot of money but i never get any...