Gardening Express
reviews and complaints

Sadly I read a 5 star review before placing an order with this company, please don’t make the same mistake.

On 15 Sept 2023 I placed an order for £1200 and of the 26 Photinia plants received, ALL were diseased. Not just the odd spot of fungal infection, but ALL leaves on ALL the plants. Gardening Express do not have a customer contact telephone line….so I sent a polite email, with photos, awaited a response, sent another 7 days later…..and then I received a ‘How Did We Do?’ Customer Survey, but no reply. Obviously I will be taking this further as we had to save up to buy these plants and cannot afford to replace them now. Beyond heartbroken and feeling very foolish to have trusted this company.

Ordered 2 magnolias in April neither are growing tried numerous times to contact Gardening Express, after 3 emails and a recorded delivery letter, finally had an email asking for a photo and bark test, did this and sent back in July, no further response. Ordered some roses, 12, three are showing signs of life, emailed but nothing back. Useless company, guarentee not worth anything as you can't activate it. None existent customer service.

Plant was slmost certainly dead when it arrived. I waited a while incase buds appeared but no such luck. I have had no reply when asking for a refund/replacement. I have used them for a umber of years but unless compensated will use them no longer

I ordered another plant which is in a similar condition

[protected] 24/07/2023 £36.98

I have attached photos

Many thanks

Peter

on 27th July I ordered a number of plants for £97, which were delivered on 15 August via Yodel. They were all in very poor health, brown leaves, rust spots, yellowing leaves - the Albizia tree trunk was hardly .5 cm wide and so spindly it wasn't worth £3, let alone the £29.99 I paid.

The Wisteria Okayama is really small, leaves falling off and unhealthy with brown spot, again not worth £19.99.

The Wisteria Floribunda at £36.95 again has disfigured and damaged leaves.

No reply to my email requesting a refund or to my online form - both submitted with detailed photographs. Impossible to return the plants as the box they came in is too tall for the usual courier companies Yodel (even though they delivered the parcel), Evri, Parcelforce, aside from the fact it would cost over £30 to return them. Very unhappy customer.

I bought a shrub from gardening express and it arrived dead. It was during the heat wave and it had obviously been in transit for too long without water. I immediately soaked it but it did not recover. I contacted gardening express the next day to request a refund via their contact page (as they have no phone number) and have still not heard back. Very unhappy and am clearly not the only one.

I ordered 6 plants on the 5th of July, only four were delivered on the 8th of July. It took a few days but someone finally emailed me back requiring me to prove this had happened. In the end I contacted their delivery company Yodel who were extremely efficient, explaining that the label was incorrect on one of my boxes so it was sent back and she even gave me the tracking number. Why Gardening Express could not have done this is unfathomable. I then had to send photos of the plants I had received. Then I got an email saying a new order was on the way. This has never materialised. Since then I have chased and chased no plants and no refund. Nobody has the decency to reply but when my friend emailed the same email address to ask about delivery times we got a reply within minutes.

I reviewed my order today, (order number [protected]) the condition of most of the plug plants is very poor. The Buddleia is acceptable but the pumpkins, tomato, spring onions and lettuce are very poor specimens. The onions were bone dry, the leaves of pumpkins and lettuce turning yellow and the tomato weak and spindly. I am trying to revive and save the plants but Ihave seldom had such poor specimens from you. In the past my orders have been fine.

Elizabeth Harri

Impossible to upload photos, I will send a separate email

After waiting two weeks for my order, I was then sent someone else’s order.

Order no [protected] (see copy attached).

I have attempted to contact Gardening Express, there is no phone number and the email address they advise to use does not work.

I have filled in an online form but have had no response.

My Order no is [protected]

Osteospermum Ostica 'Amethyst' - Pack of SIX Potted Plants PP24936 1 £12.94

Aster dumosus Samoa - Michaelmas Daisy P22177 2 £15.90

Pair of Fargesia - Clumping Umbrella Fountain Bamboo Plants DEAL11278 1 £19.97

Subtotal £48.81

Shipping & Handling £6.99

Grand Total £55.80

I did not check my invoice properly and I had put the wrong house number (47 Upcot Crescent) instead of 43 Upcot Crescent.

Yodel are awaiting instructions from the senders as to the amendment but the sender (Gardening Express) has only referred me back to Yodel. This has been going on since 26/6/2023.. I am nearly 80 years old and all of this worry is making me ill.

Gardening Express are difficult to deal with as you can not phone them and on their web chat they do not give satisfactory answers as they do not answer to question asked. Their order number is [protected]. I do hope that you can resolve this for me as they have my money and I do not have my goods,

Enid Rudland

email:- [protected]@talktalk.net

Extremely poor service. Some items were missing in the last delivery. I messaged multiple times. Never got a reply. Product never came. It's been over 3 weeks now since the delivery. The quality of their recent product also has gone downhill. This is typical for expanding but failed to have appropriate service to support. Hugely disappointed.

Product ordered on the 11th May. Order was delivered on 30 May. However two items were missing. It's now almost 20 days since the last delivery and 5 weeks since the order has been ordered. This is unacceptable. Not even have the decency to give an update or a reply to my messages.

I have emailed at least 4 times now and had no response at all. The plants I did receive were not in the best of conditions but I am extremely concerned that I have not received the rest and not heard a thing from the company, I have disabilities and live on disability benefit so this is a lot of money to me and my husband, I read some reviews which seemed good but since I bought from them I am hearing of bad reviews.

Something needs to be done and there is no phone number at all so this complaints board is misinformed.

I am utterly disgusted and disappointed.

i was very disappointed to receive the bush in very poor condition, it was just about dead, tried to revive it but to no avail... the initial size would have been perfect, but there was no life in it at all, i dont know how long the couriers had been waiting for your instructions im sure it will have been noted on their pod... i dont have the paper work but i think the photos speak for themselves.The box had been cut open by whom i dont know probably the courier.

The tree I ordered looks ravaged by disease. Had hardly any soil when delivered. No invoice, no care instructions. The leaves were ravaged and black. Such a shame as this was a gift and sent directly to the recipient. I have photographs. I have e mailed the company and they have not bothered to reply to me. The delivery was by yodel on 25th May 2023 at approx 1300 and left at the front door. The box was secure. Tge pkant is a Magnolia Genie

Regards

Maureen Langridge

The above item was ordered on 2nd January 2023. I have sent emails and made complaints online to Gardening Express without any replies, the above item is not showing any signs of life after 5 months. I sent photos along with the email and have heard nothing back from them. This plant was an expensive item costing £44.97 order number [protected] can you please help me obtain a refund.

Thank You

Peter Briggs

Bought a plant a month ago and it is still not delivered to me. I waited and waited and waited! They are not contactable. Emailed them so many times but just one reply and they have ignored all other emails. No way to contact them on the phone. The delivery company they chose is not delivering my plant so it is down to them to sort this out. But no one is doing anything about. I am gutted that I didn't check reviews before buying. These guys are useless and a scam of looting money. Please avoid buying from them.

I order the Cercis canadencis Covey - Lavender

Twist Weeping Redbud - LARGE

This orders took over three weeks to deliver, I was given a delivery date on for delivery on 11th, may, it never arrived, second delivery date on the 12th of May. It never arrived and on Friday 13th of May on the evening I was told it was delivered, on Monday, the 15th of May. I was until my order was out for delivery arrived.

I emailed Garden express on the 15th, 16th, 18th with my complaint that I wanted the plan picked up as it was nothing like what I ordered. Please see attached images of what I ordered and what arrived.

Garden express have been very on helpful, I explained to them in my emails that this is very false advertising and should not be allowed. I’ve asked them to collect the planned I’m refund and I completely ignored my last email.

I purchased a set of 20 lavender plants and two bamboo trees for my hedge. I paid £176.96 for the order and patiently waited.

Three weeks later I hadn’t received my order, although the deivery was 3 to 5 working days from date order placed and worst case 7 to 10 working days.

So I contacted customer services and I’ve received nothing. I learned that the only way is email which is not great - I couldn’t find a phone number for the firm. I’ve now sent 4 emails and I have no way forward ajd very poor response rates. It’s a real shame as I’ve used them before but it looks like if things don’t go well, you’ve got zero chance of customer services

Scam of a company,ripped off and no after service. Absolutely shocking, product and service! Avoid at all cost. I would rather have given my £50 to a charity had I known what I would be delivered. Contacted humpteen times to complain and never got back to me, the email they say to use does not work. There is never anyone on line to deal with chat. I have several screenshots of my communication to them and not once have they replied to try and resolve. I ordered what should have been a beautiful shrub, I know it has to flourish but I genuinely got twigs. Please go to a reputable garden centre unless you want to waste your money, be aware the after sales is non existent and product I got absolutely sub-standard for what I paid. I am so upset that I am raising a complaint through Resolver. They simply do not care about their customers. Also, the delivery took weeks, I chased and chased and could not get any response.

Disgusting company! Been waiting since April for delivery, finally arrived yesterday with no treecarnt get hold of courier! just in case they still have it e mailed gardening express and they’ve not replied Fifty pound out of pocket.Compost came with bark. website to get in touch with them just bounces back.[protected]@gardeningexpress.co.uk.

Order number#[protected]

I should have learned my lesson! I recently ordered from Gardening Express because it's convenient & I was short of time. Order #[protected]

Order Date: 29 April 2023 I spent £180 & received some low quality compost, 2 plastic tubs & a teeny, half-dead Palm! The Palm is so far away fm the picture or the size & quality it should be, it's honestly ridiculous! I'm MISSING 3 plants. I've now emailed them 4 times with NO RESPONSE at all. Contacting my bank now as this is nothing short of theft. I remembered too late that I had actually ordered fm these people a couple of years ago. The order then was unsatisfactory & I think the response was nil, but I couldn't remember the details so thought I'd give them another chance. Never ever again! I'm not one for reviews but I do hate being ripped off...& I don't want it to happen to anyone else, so pls be advised, don't hand over your hard-earned cash.