Menu
Fast Growing Trees company logo
Fast Growing Trees
reviews & complaints

Fast Growing Trees
reviews & complaints

Learn how the rating is calculated

31 complaints
9 resolved 22 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Fast Growing Trees. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
D
10:04 pm EDT

Fast Growing Trees - Defective plants delivered by fast growing trees

I received my order (#1229521) on May 25. The four plants were dry and the leaves were crispy. I've provided images of the dead plants.

On May 26 I submitted a request for resolution via email but received no response.

On May 27 I reached a representative who subsequently transferred my call to another representative named Elvis. Elvis agreed to send four replacement plants but I have not received them.

I submitted details through the portal but received no response.

I submitted a request through the chat tool but it never connected. For an hour the chat tool displayed the message "Customer service: Hi, we are connecting you to an available service agent. Meanwhile, feel free to continue browsing the site."

Next week I will file a complaint with the District Attorney.

Desired outcome: I would like to receive four high quality plants as promised or a complete refund.

Read full review of Fast Growing Trees
View 0 more photos
Hide full review
J
1:39 pm EDT

Fast Growing Trees - Leland Cypress Trees

April 2021 we purchased 14 Leland Cypress trees. My husband planted them according to instructions provided. We set up a irrigations system to keep them properly watered. Now, at least 8 of the trees appear to be dying. The color of the trees goes from green to rust and then brown. It appears that they didn't survive the Winter. We have over $900.00 dollars invested in the trees plus the hours of labor to plant and water them. What should we do to resolve this issue?

Desired outcome: Refund so we can purchase trees locally.

Read full review of Fast Growing Trees
Hide full review
P
10:39 am EST

Fast Growing Trees - Haas Avocado tree

I purchased 2 Hass Avocado trees from FGR. One in May 202 and the second in August 2021. While both trees arrive in pretty decent condition since planting and taking care of them according to their recommendations, they have grown very sick and appear to be just about dead. Having just finished a chat and phone call with them they they tried to place blame on me for not taking care of them properly which is not the case. One of the reps "fred" says they don't like to much water and I asked then why do you show them in your climate zone chart for south Florida when they very well know it rains daily here in the late spring and summer season. They were unwilling to take any action to resolve the issue other than saying I can buy a warranty. Do they really think I would give them any more money when their service is so poor. I would not recommend buying anything from them as they will not stand behind their product. I have included phots of the trees so you can see how poor condition they are in. I have a yard full of fruit trees and plans and all thrive so I am summing not 1 but both of their trees was not healthy 2 begin with.

Desired outcome: None - As they say, buyer be ware. Go to your local nursery where they will likely be more professional.

Read full review of Fast Growing Trees
View 0 more photos
Hide full review
ADVERTISIMENT
D
4:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fast Growing Trees - Fruit Trees

The fruit trees FGT sent me last year (2020) were all diseased ("black spot"). The trees were very small and overpriced. Laughable, really.

After they sent replacements, 2 out of 8 trees died this Spring (2021) -- a 20% fatality rate, not good.

I think they should have offered to replace the dead trees, but they did not.

In summary: diseased/defective trees, too small, overpriced, poor survival rate.

Desired outcome: Refund the two dead trees and I'm done with FGT!

Read full review of Fast Growing Trees
Hide full review
T
1:30 pm EDT

Fast Growing Trees - Windmill palm

I have ordered windmill palms in the past (2017) and the plant I received a large and in good shape. The cost was $ 69. Over the last 3-4 years I have ordered needle palms, boxwoods, trees and shrubs all in good shape and a decent value. So I ordered another windmill palm this time at $ 89. I thought at the added cost it would be at least the same size. The palm I received was half the size of the previous palm and $ 20 more. In fact, it was so small, I thought it was a needle palm. I contacted the vendor about the size of the plant and they flippantly replied, sometimes you get a small one. That was an unacceptable response. I have filed an ftc compliant. I will withdraw the compliant if they send me a "large" windmill palm at their own shipping cost.

Read full review of Fast Growing Trees
Update by Tom Jacoutot
Jun 15, 2020 1:17 pm EDT

The company refunded the full amount plus shipping so I withdraw this review.

Hide full review
M
12:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fast Growing Trees - leland cypress and crepe/crape myrtle case#230862

I purchased a large number of trees and plants from Fast Growing trees. These trees/plants are mailed. Many arrive with damage pots and brown leaves if they have leaves when they arrive. The company includes a note in the box stating it is normal for leaves to turn brown and they will be fine. Order #9274540 and 9239666.

The Leland Cypress and Italian Cypress trees I received (2/27/18) all came in various states including broken pots, very little dirt left and most of the 14 were somewhat brown. The trees continued to turn brown until 3 completely died and 3 more are nearly dead. The Crepe Myrtle arrived (4/28/18) looking like a stick, had no leaves and has done nothing since it arrive to indicate it would bloom. Some seem to be doing well.

I requested advice on saving any I could, replacement of the dead and dying trees or reimbursement (I know they sell out of some items). I noted that my preference is to replace them. I also asked for their advice regarding what I needed to do to save the ones that had brown but still appeared to be living. In one of the contacts they stated the Tuscarora Crepe Myrtle was under their dormant tree policy.

I did a scratch test on all trees. 3 of the Leland Cypress were brown and 3 were brown/green under the bark and hardly any green on the plant. The Crepe Myrtle was brown underneath. Apparently the 3 nearly dead does not warrant a response. Fast Growing Trees agreed to replace 3 of the Leland Cypress and the Crepe Myrtle (as they had these in stock) advising me I would need to pay the shipping. I asked if it would work to order more plants to bring the amount up to the amount needed for free shipping and include those plants in the order hoping for a win/win for the company and myself.

The next email I receive is that they will refund for the 3 Leland Cypress and 1 Crepe Myrtle. At this point I cannot replace these as their prices have gone up as the size of their trees increased. I sent a response requesting they not do that and please send me the replacement trees due to the problem with using their certificate (not an actual refund as I can only use it at their business) and the value not being enough to replace with the same items. I was hoping to maintain a business relationship as I have plenty more yard to landscape.

The next response I received was email stating my gift codes were activate. Unfortunately it appears this company could care less about maintaining a customer. I have since read some reviews online. I have read in many of the negative reviews the company removed their reviews from the website so these are found in other locations.

I thought I had found a company I was going to be ordering many more plants from in the near and far future. I have attached pictures of all 10 Leland Cypress, 4 Italian Cypress and 1 Tuscarora Crepe Myrtle. Some are healthy trees and others are dead or nearly dead. I felt it important to include everything I could in this complaint to be fair as to what has transpired. Below you will see the communication between Fast Growing Trees reps and myself. You can see my last response was yesterday morning. This morning I had no response to this but I received email notifying me the gift codes were activated. They offered replacements and changed what they were offering to gift codes. I would still appreciate receiving replacement trees instead of the gift codes to resolve this matter.

From: Mara Campbell
Sent: Sunday, May 20, 2018 8:11 AM
To: FGTs
Subject: Re: More pictures from Mara Campbell | Case #230862

Please send me the plants and I will pay the shipping. I cannot replace them for the cost you are reimbursing as you are now selling them for a higher price. Let me know how to take care of the shipping. I don't want reimbursed I want the trees.
I appreciate if you would work with me on this matter. I have plenty more room and need for more plants and trees in our yard and by working with me on this I feel I can trust continuing to order.
Thank you
Mara Campbell

Fast Growing Trees - Buy Trees Online - [protected]
www.fast-growing-trees.com
Trees perfect for your area. Click or dial [protected] for fast growing evergreen trees, shade trees, flowering trees and fruit trees

For Your Reference
Case #230862

Please Reply at The Top of The Email...

Racheal

MAY 20, 2018 | 08:49AM EDT

Hi Mara,

Thank you for the response. We'll go ahead and issue a store credit for the 3 Leyland Cypress in the amount of $38.37 and another for the Tuscarora Crape Myrtle in the amount of $21.21. Please allow 2-3 business days for the credit certificate to show in your email box. Once you have your credit you can either re-order online and enter the certificate number at the time of checkout or you can contact us direct and we'll be happy to help with getting it applied. Please note that your store credit is valid for 1 year from time of activation. If you have any questions/concerns regarding the process please feel free to give us a call or email us and we'll gladly assist you further.

Have a great day!

Mara

MAY 18, 2018 | 02:56PM EDT

I would like to replace the trees. Are you still having the free shipping of over $79? If so I could order more and prevent the need for shipping cost. Can we make that work?

Mara Campbell

________________________________
From: FGTs
Sent: Friday, May 18, 2018 11:36:09 AM
To: [protected]@live.com
Subject: Re: More pictures from Mara Campbell | Case #230862

From: FGTs
Sent: Friday, May 18, 2018 11:36 AM
To: [protected]@live.com
Subject: Re: More pictures from Mara Campbell | Case #230862

__________________________________

Fast Growing Trees - Buy Trees Online - [protected]
www.fast-growing-trees.com
Trees perfect for your area. Click or dial [protected] for fast growing evergreen trees, shade trees, flowering trees and fruit trees

For Your Reference
Case #230862

Please Reply at The Top of The Email...

Chanel C

MAY 18, 2018 | 02:36PM EDT

Mara,

Thank you for clarifying how many plants did not recover. The plants that still have some green left can be pruned back. The dead or dying portions of the tree can be removed in the hopes that the trees will fill back out.

In regards to the Tuscarora Crape Myrtle, we do have the 2-3 ft size available. I can send you one of these as a replacement if you like or if you would prefer a different plant we can issue you a store credit and make some recommendations.

In regards to the 3 Leyland Cypress trees that have completely died. we have more available. They are no longer covered under our guarantee, but since they arrived in a stressed state we can ship out 3 more replacements for you, if you can cover the shipping cost of $19.95 or if you prefer a store credit for these trees we can issue that. Please let us know which option would work best. I look forward to your response.

Mara

MAY 17, 2018 | 02:26PM EDT

Hello. Thank you for your response. Yes all the plant care instructions were followed. We have other Leland Cypress trees that have done wonderful in the same yard. We we're adding these as additional privacy.

There are 3 Leland Cypress trees I scratched with brown beneath and 3 that are green/brown. The other Leland Cypress and italian Cypress are green beneath. When they were delivered some looked a little worse for wear and plastc planters they were in had been broken. I didn't worry thought because your letter inside said it was normal due to being boxed for days. I wonder if these that are turning are the same ones.

I would like to know if I should just clip off the brown on those still green?

I would really like to replace the bad ones with the same thing if possible. If not can you suggest something comparable to the crepe/crape myrtle? It sounds like you don't have that one. The other plants seems to be doing quite well.

Thank you

Mara Campbell

________________________________
From: FGTs
Sent: Thursday, May 17, 2018 7:24:24 AM
To: [protected]@live.com
Subject: Re: I purchased 10 Leland Cypress and 4 italian Cyp... | Case #230862

From: FGTs
Sent: Thursday, May 17, 2018 7:24 AM
To: [protected]@live.com
Subject: Re: I purchased 10 Leland Cypress and 4 italian Cyp... | Case #230862

__________________________________

Fast Growing Trees - Buy Trees Online - [protected]
www.fast-growing-trees.com
Trees perfect for your area. Click or dial [protected] for fast growing evergreen trees, shade trees, flowering trees and fruit trees

For Your Reference
Case #230862

Please Reply at The Top of The Email...

Racheal

MAY 17, 2018 | 10:24AM EDT

HI Mara,

Thank you for contacting us. I'm sorry you're having some issues with your plants! The Tuscarora Crape Myrtle is covered under our dormancy guarantee. We are currently out of the 1-2 ft trees that you had ordered. We can replace it with something else of the same value, $21.21 or issue a store credit or refund.

Can you do a scratch test on the leyland cypress and italian cypress that look the worse (completely brown) and give us a number that are brown when doing the scratch test?

How often have these plants been watered? Does your soil drain well and was it amended upon planting the trees? Were they mulched around the base after planting?

Thank you and we'll look for your response!

9274540 and 9239666

Mara

MAY 16, 2018 | 12:12AM EDT

Last pic from Mara Campbell. There is a pic I sent by mistake. It was too dark to see the tree so I took another.

There are 4 italian Cypress. 1 crepe myrtle (with close up to show the under where I scraped is brown). 10 Leland Cypress. I would like to save any I can with your input, replace those that cannot be saved or are already dead or get reimbursed.

Mara

MAY 16, 2018 | 12:03AM EDT

Tree pictures

Mara

MAY 16, 2018 | 11:59PM EDT

2 more photos from Mara campbell

Mara

MAY 16, 2018 | 11:55PM EDT

Photos of trees from Mara Campbell

Mara

MAY 16, 2018 | 11:49PM EDT

More pictures from Mara campbell

Mara

MAY 16, 2018 | 11:44PM EDT

More pics from Mara campbell

Mara

MAY 16, 2018 | 11:34PM EDT

More pictures from Mara Campbell

Mara

MAY 16, 2018 | 11:29PM EDT

More pictures from Mara Campbell

Mara

MAY 16, 2018 | 11:22PM EDT

I purchased 10 Leland Cypress and 4 italian Cypress. Some have turned completely brown, some are about half brown while others have a little brown on them.

I also purchased a crepe myrtle. I have had this was for less time but it just looks like a stick. I scraped an area of bark and it is brown underneath.

I am wondering if any can be saved and how to do so. I am also wondering about getting the others replaced.

I have pictures of the trees. I have to submit separately to send.

Read full review of Fast Growing Trees
Update by MDS543
May 21, 2018 10:52 pm EDT

I heard from the company again. They seem to be willing to replace the Tescarora Crepe Myrtle and 3 Leland Cypress trees if I pay the shipping. They advised they were able to reduce the shipping cost somewhat as well. I will follow up with them tomorrow and attempt to complete this resolution.

Hide full review
S
5:12 am EDT

Fast Growing Trees - Don't waste your money

They have a good idea, but this business itself is simply a joke. My poor Clementine Tree died too soon, I didn't even understand what happened.
Called them to complain. They said I had to provide photos that thres really something wrong with the tree. No problem. Why would I lie? I did. Sent them.
They are gone. I don't know what happened but since then I haven't been able to reach them.
Please, never do business with them. Looks like they don't stand behind their products...

Read full review of Fast Growing Trees
Hide full review
K
6:58 am EDT

Fast Growing Trees - Wasn't able to cancel my order

I have a terrible experience with Fast-Growing-Trees and I would like to warn others about this company.
I bought a plant from them and within an hour I contacted them and asked them to cancel my order. They refused to do that and claimed that my order was shipped. They said that I can send it back when I get it, but in that case I will have to pay a restocking fee + return shipping.
By the way I still have not received the plant and I'm not sure if it really was shipped. I did not receive shipping notification.

Read full review of Fast Growing Trees
Hide full review
K
5:58 am EDT

Fast Growing Trees - Bad experience

I do not believe that all the positive reviews are true! I had a negative experience with Fast-Growing-Trees so I don't trust these positive reviews, I bet they all are fake!
Ordered a bush from this company and it arrived damaged. Contacted customer service and asked for another bush and they said ok. One week later they delivered another bush and there was nothing wrong with it except that it wasn't the correct one! These guys can't do anything right! They are terrible and unprofessional! It took forever until I actually received what I paid for.

Read full review of Fast Growing Trees
Hide full review
ADVERTISIMENT
J
4:31 am EDT

Fast Growing Trees - Dead plant

I have ordered a plant from Fast-Growing-Trees and it actually took the forever to deliver my order. When it finally arrived the plant was dead and damaged. I immediately contacted Fast-Growing-Trees customer service and demanded an exchange and they said that first I have to send back the dead one. The second one was not that bad, but it was also in a poor condition. I do not recommend buying plants from this site!

Read full review of Fast Growing Trees
Hide full review
R
6:48 am EST

Fast Growing Trees - I wish I would have read reviews before I choose to buy from them

Bought a willow and bamboo from this site. The willow was a wisp of a branch, that I must stretch out to the extreme to meet the 5-7 ft height promised. I paid 5 times the price I would have for the same items at my local nursery, and now have to go there and purchase what I need. The photos and descriptions were misleading, a true photo of the products would have made it clear that the asking price was 5 to 10 times what a reputable nursery charges. I have bought from reputable nurseries online and much smaller described trees I received were actually bigger in circumference and the same height. Also to save money they packaged the Bamboo with the Willow and placed the Willow upside-down in the box, this did not improve the shape of the plant. However being so tiny it survived. Also the 10 inches of Bamboo that was actually one stock with two small shoots cost $70.00 dollars, I paid $100.00 for a wine barrell full of a dense bush of 7 foot black bamboo 2 years ago from a private dealer. I will take this one for the team but say STAY AWAY FROM FAST GROWING TREES DOT COM UNLESS YOU WANT A RIP-OFF! I wish I would have read reviews before I choose to buy from FAST GROWING TREES DOT COM.

Read full review of Fast Growing Trees
2 comments
D
Nov 16, 2010 1:11 pm EST

Sold me the trees and then when one of them died right away I wrote them and their employee told me to cut it down to the ground and wait until next Spring for it to come back and she said she would document it. Well she no longer works there and instead of writing back to them in May I wrote back in September and now they won't give me the exchanged material.

D
Jul 05, 2007 12:00 am EDT

Order 5 Mimosa Tree 3-5 ft. on 11 May 2007. Web site confirmed order , charged my credit card and promised tress would ship in 4-5 weeks. Phone calls were directed to an answering machine. Which were never returned. E-mails were also ignored. Am filing complaint with cc company and states adjutant general.

Better off buyer from a local nursery.

Hide full review
S
1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fast Growing Trees - Poor quality, poor customer service

Avoid this company at all costs. I ordered a tree for $120 that arrived as a dried-out 5' twig with no branches and a few leaves turning yellow/brown. I was expecting a 7' tree in decent health with a least a few small branches. Upon checking I find that I could have gotten a 20' giant with numerous branches and healthy green leaves at the local nursery for $235. No returns, no refunds because you have to agree to their terms when you place the order. If you call them within five days and the tree dies with 45 days they'll send you another twig. That's it. If you complain to your credit card company, they reply to the company with a phony history of calls, e-mails and attempts to rectify the situation. They operate around ten websites including the Green Giant Thuja website, all of them scams. Don't get caught. You may as well throw the money away.

Read full review of Fast Growing Trees
Hide full review
S
12:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fast Growing Trees - Poor Product

I ordered over 800 dollars worth of trees and shrubs from this place... I wish I'd NOT been so ignorant and did my research first. But I wanted soooo badly to believe there claims with there "Fast Growing Trees". Well, my ignorance cost me, it DONT have to cost you! The Trees I bought were as follows. Royal Empress Trees (3) Tulip Poplar (2) Autumn Purple Ash (2) Butterfly bushes (3) and Knock out roses (3). First upon delivery the box's look great, BUT when opened? Looked like some one had a bad day, and just thru the items in there. NO leaves were prevalent on the Royal Empress Trees, NONE! The Tulip Poplars, and Butterfly bushes were the only ones that looked decent. The Autumn Purple Ash's looked like they were dead, dry roots and all, with a plastic bag (dry) wrapped around them. I called and they assured me, plant them, and if they don't perform, simply fill out a request for replacement', OK... well, as you can imagine, I lost both Ash trees, all 3 of the royal empress trees that had NO leaves, 1 Butterfly bush. That's a total of over 500$ lost in plants... I have MANY trees and shrubs bought locally, that performed WAY better than the ones I got from here... and LIVED, and if they didn't? I got a new one! I will say the Poplars look nice... but that's IT! . I received a rebate to spend on there website for just over 100$ and it took me 4 weeks to get that out of them! CROOKS!

Don't let this happen to you!

Read full review of Fast Growing Trees
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
B
12:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fast Growing Trees - Order

If you plan on using Fast Growing Trees.com allow double the order time. They tell you 2 to 3 weeks ship time. I ordered a lemon tree over a month ago and still haven't received notification that it was shipped. I called customer service and was told they were waiting for a shipment of Lemon Trees to come to their nursery. It would have been nice to have received an e-mail or phone call keeping me informed of the delay. For a fruit tree the extra time delayed by the company means less time for your family to enjoy the fruit.

Read full review of Fast Growing Trees
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ADVERTISIMENT
S
12:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fast Growing Trees - Took 6 months very poor product

I ordered 2 pecan trees 8-9 ft tall at a cost of $149 ea.in Sept 2011. It was noted they wold be trimmed back for shipping to around 6ft. I waited for acknowledgement of my order until Oct. When I called and waited almost 20 minutes I got a very rude person who said they would be shipping by the 15th of that month. I called again Nov 1 to be told they were behind and any day. I tried several other times to no avail or couldn't wait more than 20 minutes. In March 2012 just received 2 sprouts about 4 feet tall bare root that have never been trimmed. They each have about 3 small roots and survival is almost impossible. This is not the promised or represented product nor was it the verbal product promised on my last contact. They took my money 6 months ago. And still have not delivered the product.
I would hope that honorable businesses on the internet would litigate against businesses like Fast Growing Trees, as they will surely erode consumer confident over time.
These are dishonest fraudulent people owned by a corrupt venture capital firm DO NOT TRUST THEM.

Read full review of Fast Growing Trees
View 0 more photos
Hide full review
M
4:47 pm EST

Fast Growing Trees - Don't order from them

Ordered 2 trees of 2 feet tall. Trees that arrived were hardly 3 inches tall. Planted according to instructions in well prepaired soil. One tree lived, growing very slowly (company name?), the other died soon after planting. Contacted company, told to take pictures and send to them. Finally after weeks, were told they would replace 75% of cost of tree, but not full price, AND I'd have to pay the shipping AGAIN. This means it was going to cost me $20-$25 to replace their poor product. Contacted the BBB in their town - futile effort - they don't care as long as the company pays their membership fee. This company does NOT stand behind their product DON'T ORDER FROM THEM, go to a reputable local nursery.

Read full review of Fast Growing Trees
4 comments
B
Jul 04, 2012 12:41 pm EDT

They make claims that their running black bamboo is non invasive and fast growing. What a crock.

Y
Mar 09, 2012 5:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had a similar issue - I ordered shrubs that were described as "evergreen" - they were not. I asked to get a refund and was told that these shrubs are not evergreen. I sent the company the link from their own website that indicated that these shrubs were evergreen, and also, that their description clearly indicated that you can use the shrubs to hide your property from view. I am out over $210 with shrubs i can't use. I recommend to NEVER to buy from Fast Growing Trees Nursery again.

F
Nov 23, 2011 6:35 pm EST

It sounds like this customer ordered two of our one gallon trees. Some of these are quite young and can range from a few inches to 1.5 feet. A sales representative could have told this customer the approximate size of the trees at time he ordered.
Unfortunately, it sounds as though this customer was unhappy with our One Year Warranty. There are links easily found on our website with this information, and the information is also shown to our customers at checkout. Our warranty is as follows: If a tree dies in the first 90 days we will issue a store credit for 75% of the cost of the tree. After that, and up to one year we will issue a credit of 50% of the cost of the tree.
Our warranty is much more generous than a lot of online nurseries.
Finally, we do not belong to the BBB nor are we accredited. Yes, there are companies that pay to become accredited, we are not one of them.
The BBB is not a state agency, they allow consumers and companies to communicate and hopefully agree on a resolution. They cannot make either party do anything.

C
Nov 12, 2010 8:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Yea, the BBB thought their response to my complaint was satisfactory because they offered to extend their "guarantee" (which had NOTHING to do with my complaint since the complaint was the unbelievably poor quality of product they sent). A guarantee which, as you found out, just forces you to pay for more of their doomed-to-die twigs.

However, although the BBB is nearly 100% useless to the person who got screwed, the complaints still increase the complaint counter against the company. These ###, for example, have 77 complaints, which is insanely high if you look at similar businesses. At least that's there to give a warning to other potential victims.

Hide full review
L
1:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fast Growing Trees - Poor Quality

I ordered 25 Willow Hybrid trees. Of the 25 trees 17 were DOA. I contacted the seller, instead of replacing the defective trees they gave me a credit for a percentage of the purchase. The Credit is enough to replace 5 of the 17 defective plus I have to pay the postage and handling. I moved my business to another Nursery that had the same trees at a fraction of the price.

Read full review of Fast Growing Trees
View 0 more photos
3 comments
R
Jun 14, 2015 12:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Will email photo if u send

R
Jun 14, 2015 12:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Red maple tree rec'd 6-13 in unfit condition. Burned leaves, dry discolored. Please replace

R
Jun 14, 2015 12:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Red maple tree rec'd on sat., 6/13. Leaves are dry, burned. Still in container & moist. Please replace, photo attached. Other2plants ok.

Hide full review
G
11:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fast Growing Trees - Received a dead stick as a tree

Ordered 1 Mimosa Tree and 3 Eucalyptus Tree.
The day FED EX delivered the Mimosa Tree, I was shocked to find Fast Growing Trees sent me a long dead stick!
One Mimosa Tree has died. The other is dying.
Customer service is terrible! They don't respond to their complaints. I am real disappointed, and very unhappy with my order.
Don't order from this company. If you want sticks, save your money and go pick one up in the forest.

Read full review of Fast Growing Trees
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
N
11:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The tree I ordered was delivered dead (Eucalyptus - silver dollar 1 gallon) and was never replaced despite me applying for replacement on their website and uploading pictures of the dead tree. It has been over a year . The website claims all sorts of things which are never fulfilled. I was cheated and there is no way to to contact them. I would like a refund for the tree.

View 0 more photos
Read full review of Fast Growing Trees
J
4:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a huge problem with the quality of the trees that were delivered to my home. For the prices I paid, I expected to receive trees that were at the same age and size as the ones offered in a local Lowes or Home Depot. I understand that shipping causes stress to the trees- however the trunk width and short heights are not affected by shipping. They do...

Read full review of Fast Growing Trees

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Fast Growing Trees contacts

Phone number

+1 888 504 2001
ADVERTISIMENT
ADVERTISIMENT