Garden Buildings Direct

Order number GBD1955364

Ordered shed 12’ x 8’ 25th of may delivered 1st June missing parts; both doors and the roof missing, one gable end broken, delivery driver on video call at time of delivery and for whole duration of delivery had no interest in me the customer, I suspect this is why he drove away with some of my order still on his truck.

Parts to be delivered couple of weeks later but delivery driver reported that nobody was at address and nowhere safe to leave parts. I have Ring doorbell and my front & rear gardens are enclosed with fences and gates, regards anyone calling at my door Ring recorded nothing other than myself, family members & the postman on that day, so it would be reasonable to say that the delivery driver had not called to attempt delivery at all.

Nearly two weeks later missing parts delivered along with gable to replace damaged one, gable end delivered was for wrong side despite having sent pictures to help identify which side needed replacing.

One week later correct gable delivered.

On starting to build the shed I discovered that I had not been supplied enough rails to finish the panels as had only been sent rails for 8’ x 8’ instead of 12’ x 8’ shed also missing was the gap fill times 2 for rear of shed. As I had started the build I could not wait another two+ weeks for parts to be sent so had to buy four lengths of 27mm x 44mm x 24000 from B & Q.

When doing the roof felt I followed instructions as given; measuring shed then adding 140, shed was 3570 + 140 x 3 which leaves the felt short by 130 on the last strip from a 11m roll I also found that four of the six sills were unusable due to being twisted and bent. I contacted Customer services again on 3rd September and was told over the phone that parts were ordered and would be sent within two days. I then received an email requesting pictures which I provided. 11th September I contacted Customer service again as nothing had arrived to discover that none of the items had been ordered at all. Ordered over phone after a lot of debate and received two weeks later.

As others have reported build quality is very poor gaps between panels, roof supports not thick enough to support 8 foot roof (sags in middle). Customer service poor. Valued as a customer again poor.

As advised on other reviews here, do not buy from this company service & quality is awful.

Date of experience: 25 May 2023

I've tried everything with this company regarding the condition and safety of the playhouse I purchased for my grandson. They keep making empty promises that a manager will call me back, but all I get are emails with photos and generic responses from their customer service center located overseas. My grandson actually got hurt by the screws they provided, and you can clearly see in the photos that they are black, sticking out of the wood, and sharp. The screw holes on the slide are bigger than the screws themselves, so when any weight is applied, the slide just falls down. The handrails are split and sharp, and the metal on top is really rough and sharp too. I'm going to report this to trading standards because it's just not right. Whenever people complain on public platforms, their usual response is that they can't find the details of the order. I filled out the review they sent me via email, but they never published it. They even blocked me on Facebook! This company clearly filters their reviews. I strongly advise against buying from them.

This company, Garden Buildings Direct, is absolutely terrible! They completely ruined my son's birthday by sending us a shoddy playhouse! I wish I could give them zero stars!

They claim to be willing to send replacement parts, but they don't offer any kind of compensation. I've spoken to at least three different members of their customer service team, and they all admitted that they receive complaints about their gingerbread max house, as well as nearly all of their other playhouses!

If you want a refund, they'll only give it to you if you dismantle the playhouse. Can you believe that? What a joke of a company!

The problems we've had with this company are endless. First of all, there's absolutely no communication after you've placed your order. You have to constantly chase them down just to find out when your order will be delivered. It's incredibly frustrating!

And let me tell you about the quality of their products. The hard plastic on the playhouse split when my 2-year-old son lightly knocked on it. I mean, he didn't even hit it that hard! He's definitely not the Incredible Hulk or anything!

This company is absolutely diabolical. They just want to take your money and send you rubbish! Not only were the parts delivered already split, but they even sent us the wrong parts! And when we reached out for help, they were of no assistance whatsoever.

If you're thinking of ordering a playhouse, please, please, please do not order from Garden Buildings Direct. They completely ruined my son's birthday, and I wouldn't want anyone else to go through the same disappointment.

Oh boy, where do I even begin with this whole Garden Buildings Direct mess? Let me tell you, it's been weeks and I'm still dealing with the aftermath of their shoddy workmanship. I mean, seriously, who needs doors anyway? Apparently, not Garden Buildings Direct, because they conveniently forgot to include them in my order. And that's not all, folks. Nails and screws were also missing, like they just vanished into thin air or something.

But wait, there's more! The build itself had more gaps than my memory after a night out with the lads. And you know what that means? Water leaks galore! I've got more puddles in that thing than a rainy day in London. And to add insult to injury, those cheeky buggers left the nails on full display on the inside. It's not just unsightly, it's downright dangerous. I've already had a close call with a rusty nail, and let me tell you, it's not an experience I'd recommend.

And let's not forget about the wood. Oh, the wood. It needed a good rubdown, if you catch my drift. It was rougher than a hangover on a Monday morning. And don't even get me started on the measurements. They were all over the place, like a drunk bloke trying to find his way home after a night at the pub. I mean, come on, Garden Buildings Direct, get your act together!

Now, let's talk about the doors. After waiting a whopping 10 working days, they finally arrived. But guess what? They were bashed and broken. I couldn't believe my eyes. And to top it all off, they were the wrong ones! I mean, seriously, how hard is it to get a simple order right? It's like they're playing a game of "Let's see how many ways we can mess up this poor bloke's life."

And now, the cherry on top of this disaster sundae. I can't even get hold of anyone from Garden Buildings Direct. It's like they've disappeared into thin air, just like those missing nails and screws. I'm losing the will to live, I tell you. It's a good thing I've got a sense of humor, otherwise, I'd be crying into my pint right about now.

Listen, my fellow humans, do yourselves a favor and don't waste your hard-earned cash on this company. Those photos on their website? Total lies. They're as far from the truth as I am from winning the lottery. And don't even get me started on their fancy words like "quality innovative products" and "tongue and groove boards interlock to form a tight seal." It's all a load of rubbish, my friends. They're masters of misadvertising, and it's downright criminal.

I wish I had gone elsewhere, I really do. But it's too late for me now. I'm stuck with this disaster of a garden building, and I'm taking this further. I've got some photos that could fill an album, and let me tell you, they don't do justice to the damage. This company needs to be held accountable for their misselling and their criminal ways. Don't let them get away with it, my friends. Spread the word and save your fellow humans from this Garden Buildings Direct nightmare.

This company, Garden Buildings Direct, should seriously be considered for a shut down by trading standards, I reckon. I recently purchased one of their Billyoh plastic sheds, and let me tell you, I wouldn't recommend it to my worst enemy. This shed is as flimsy as a wet noodle, mate.

To make matters worse, we had some major issues with the parts, I tell ya. Two of 'em were the wrong sizes, and to top it off, one of 'em didn't even have pre-drilled holes. Can you believe that? It's like they didn't even bother checkin' before sendin' 'em out.

Now, here's where the real fun begins. We've been goin' back and forth with these blokes for nearly two months, tryin' to sort out the mess they made. They promised to provide replacement parts, but now they're ignorin' our emails like we're talkin' to a brick wall. It's absolutely ridiculous, I tell ya.

We've sent 'em photos, videos, and even the part numbers, just like they asked. But instead of takin' responsibility and fixin' the problem, they keep comin' back with more questions and demandin' more photos. It's like they're playin' a game of hide and seek, but they're the ones hidin' from their responsibilities.

It's crystal clear from the evidence we've provided that the parts don't fit, but they just don't seem to care. I reckon they never had any intention of replacin' those dodgy parts in the first place. Now, we're stuck with a shed that's missin' its metal internal support. Brilliant, ain't it?

Honestly, I wouldn't wish this experience on my worst enemy. I wouldn't recommend Garden Buildings Direct to anyone, mate. Their customer service is an absolute nightmare, and I've wasted so much of me precious time dealin' with their constant barrage of questions. Save yourself the headache and steer clear of these jokers. Trust me, you'll thank me later.

I paid ?1,500 for a 10 by 10 log cabin summerhouse. It arrived and was dumped at my front door in no particular order. Just individual bits of wood plopped down. There was no way to go through it all and ensure it was all there, literally hundreds of wood dumped at my front door. I offered the delivery driver a hand to take it round the back but he said no - it goes here. The first problem was that the starter slat was for a 12 ft summerhouse not a 10ft. Second was that i had upgraded to 28mm think walls and paid extra, I got two window frames 28mm thick and one 19mm thick. The slats wouldn't fit in this. Next I had one Wall slat missing so couldn't finish building that wall and lastly I had one roof beam broken. My "Summerhouse" now sits outside getting soaked from inside to out with the rain as my "Parts" which I was assured would be here within 3 to 5 days are still being made to order. All in all if I could send this heap of junk back i would. DO NOT BUY FROM HERE.

I paid a whopping ?1,500 for a massive 10 by 10 log cabin summerhouse, you know, the kind where you can relax and enjoy the summer vibes. But oh boy, let me tell you, the delivery was a complete disaster! They just dumped all the wooden bits right at my front door, no organization whatsoever. It was like a chaotic mess, with hundreds of pieces scattered all over the place. I mean, how am I supposed to go through all that and make sure everything is there? It's a real head-scratcher, I tell ya.

To make matters worse, when I tried to lend a helping hand to the delivery driver and suggested taking the stuff around the back, he flat out refused! Can you believe it? He insisted on leaving it right there, as if my front door was the perfect spot for a wood dump. Talk about customer service, huh?

Now, let's talk about the actual product. The first issue I encountered was with the starter slat. Turns out, they sent me one for a 12 ft summerhouse instead of a 10 ft one. Like, seriously? How can they mess up such a basic thing? And that's not all, my friends. I had upgraded to 28mm thick walls and paid extra for it, but guess what? They sent me two window frames that were 28mm thick and one measly 19mm thick. Can you imagine the frustration? The slats just wouldn't fit in those flimsy frames, leaving me scratching my head once again.

But wait, there's more! One of the wall slats was missing, so I couldn't even finish building that wall. Can you believe the audacity? And to top it all off, one of the roof beams was broken. So now, my so-called "Summerhouse" is just sitting outside, getting drenched by the rain. It's like a sad, soggy mess. And to add insult to injury, the replacement parts that were promised to arrive within 3 to 5 days are still being made to order. Can you sense my frustration?

Honestly, if I had the chance, I would send this heap of junk right back to where it came from. This whole experience has been a complete nightmare, and I wouldn't wish it upon my worst enemy. So, my dear friends, take my advice and steer clear of this place. DO NOT BUY FROM HERE.

So, I decided to get a playhouse for my daughter's birthday, right? I was pretty stoked when Garden Buildings Direct said it would arrive a whole week before her big day. But guess what? They sent me another email saying they couldn't deliver it until the day after her birthday. Talk about a bummer, man!

Finally, the day came when the playhouse was supposed to arrive. But when I opened up the package, I couldn't believe my eyes. More than half of the main parts were missing! I mean, seriously? No roof, no door, and not even the entire back part! What a letdown, dude.

Naturally, I called them up to complain. They were all like, "Don't worry, it'll be with you before the end of the week." Well, three weeks went by and still no sign of that playhouse. Can you believe it? I had to call them again, and this time they promised it would definitely arrive on Monday. So, I waited all day, man, but you know what? It never showed up. What a bunch of liars!

I gave them one last chance and made that final call. They had the nerve to tell me that the driver got injured while lifting the parts. Yeah, right! They said it would be delivered the next day, but surprise, surprise, it didn't happen. I was so fed up, dude.

Their excuse this time? The driver apparently quit in the middle of the delivery. Can you believe the audacity of these guys? I've had enough of their nonsense, man. Garden Buildings Direct is a total joke, and I wouldn't recommend ordering anything from them. Save yourself the headache, dude.

Bought a BillyOh Carmen Log Cabin Summerhouse from this company. Should've sent it back when it arrived, mate. The wood is rubbish, and the whole structure ain't sturdy at all. Putting the felt on the roof was a proper nightmare, 'cause it's so weak. Only had it up for 3 weeks and the wood is already shrinking and splitting. The floor shrunk so much it curled up, so had to spend more dosh on a floor we could actually walk on. Today, it rained for the first time since we put it up, and guess what? Rain is coming through the grooves 'cause the wood has shrunk so much. The windows are made of some weak wood, and the trims were already bowing before I even put 'em on. The plastic they provided for the windows is so thin, it's bending like a noodle. Called 'em up, and they said they could replace the damaged wood, but honestly, the whole thing needs replacing. A cheap garden shed is better made than this, mate. It's only been 3 weeks, but I'm gonna seek outside help to get my money back. It's all set up and treated, but there are so many faults, especially the rubbish wood quality. They shouldn't be allowed to sell this product, it's not fit for purpose. £2245 is a lot of money, especially when you work your arse off for it. Don't waste your cash on this log cabin, mate. Read the other reviews, unlike me, 'cause they all say the same thing - poor quality and rubbish wood.

I purchased a Billy-Oh stilted playhouse from Garden Buildings Direct about 9 months ago when we moved to a new house. Everything seemed fine during the summer months, but when the children went inside it last month (February 2019), we were shocked to find that the roof was covered in mould. Not only that, but the mould had also spread to the middle strut on the back wall, and the floor was completely soaked. We immediately contacted GBD to complain about this issue.

To our surprise, their response was rather dismissive. They simply stated that this is just one of those things that can happen and suggested that we wipe it down with a soapy cloth. Now, I don't know about you, but how on earth is a soapy cloth going to solve the problem of a completely saturated floor? It just doesn't make any sense to me. Furthermore, they mentioned that we could have upgraded the floor and roof, but we consciously decided against it. Why, you may ask? Well, it's because their website clearly states that their products are 'pressure treated' to supposedly prevent these kinds of issues. Unfortunately, it seems that their claims are far from the truth. We've made numerous attempts to get this matter resolved, as we firmly believe that spending £500 on a playhouse is not a small investment.

However, instead of taking responsibility for their faulty product, GBD has now shifted the blame onto us. They have audaciously claimed that it's our fault for not treating the wood as soon as we received it. According to them, the treatment they use only lasts for a measly 4-6 weeks. Now, let me tell you, nowhere on their website or in any of the documentation we received was there any mention of this requirement. It's as if they conveniently forgot to inform us about it. It's truly frustrating to deal with a company that resorts to such dishonest tactics and refuses to assist their customers once they have their money in hand.

In light of this experience, I strongly advise people to look elsewhere for their garden building needs. Don't be fooled into thinking that you're getting a quality product for your hard-earned money from these individuals. Unless you're willing to shell out extra cash to 'upgrade' every aspect of what they offer and come up with your own ways to 'treat' your playhouse, I suggest you steer clear. Who knows, maybe next they'll have the audacity to claim that their playhouses aren't even designed for children!

I ordered the Billyoh Tessa Summerhouse Cabin from Garden Buildings Direct back in April, and they estimated that it would be delivered within 7 weeks. However, I had to wait a whopping 14 weeks before the summerhouse finally arrived. Let me tell you, this so-called summerhouse is nothing more than a glorified Wendy house. I mean, seriously, the big bad wolf could probably blow it down without breaking a sweat!

Now, here's the real kicker. I shelled out over 4 grand for this thing, so naturally, I expected a product of decent quality. Boy, was I wrong! The old garage that I had to tear down to make space for this summerhouse was actually in better condition and of higher quality. Can you believe it?

To make matters worse, when I checked the terms and conditions for returns, I found a telephone number listed under the returns section. It claimed that returns could be arranged between 8am and 10pm. Well, guess what? That's a load of baloney! The telephone number turned out to be a dead line. The only way to contact this company is through their sales telephone number. Surprise, surprise!

And let me tell you about the customer service. When I finally managed to speak to a call handler, they treated me like dirt. They accused me of lying and had the audacity to say, "I don't know what you're worrying about. You have 14 days to return it. Call back tomorrow." Can you believe the nerve?

It took me five phone calls and four emails just to get someone to arrange the return of the summerhouse. And guess what? They had the gall to inform me that I would be charged triple the delivery cost to have the pile of wood kindling removed and refunded. Oh, what a joy!

So, let me give you some advice. Stay far away from Garden Buildings Direct. Find another company to purchase your product from. Trust me, you'll thank me later.

I had to give this company a measly 1 star, and honestly, I wish I could give them even less. The delivery was on time, so I'll give them credit for that, but when it comes to quality, I can't believe how they can sell such rubbish. I hired a contractor to build the shed, and after spending some time on it, we all realized that there were so many issues with the parts. I mean, seriously, almost all the panels had holes in them. Every single panel had boards with holes or massive knots that would pop out with just a light touch of a finger. Some panels even had broken boards or support beams. It was a disaster.

The truss didn't fit at all, so I had no choice but to ask the contractor to stop halfway and take it apart. I contacted customer care and they told me to list down all the issues and send them pictures of the faulty parts. They had the audacity to tell me that since wood is a natural material, it's okay to have knots and broken boards, and that it doesn't affect the structural integrity. What kind of logic is that? Who in their right mind would want to store their belongings in a shed that has so many holes in it? It's absolutely ridiculous.

They had the nerve to send me a guide that described the "acceptable limitations and characteristics of wood." Even in their own guide, it clearly states that any holes larger than a 5 pence coin are not acceptable. I told them to take this piece of junk back, and I was even willing to pay for the return charges or get a replacement with good quality stuff. But no, they refused to take it back or replace the faulty parts. It's a complete rip-off.

I strongly advise you to stay away from this company. I wasted a whopping £950 on this shed, not to mention the £200 I paid the contractor. It's a total scam.