Spring Hill Nursery
Reviews and Complaints

They were so small
I got credit for one plant already but I am disappointed in my honeysuckle plant especially. The roots are so shallow
I had to cut all three plants back severely. The allium bulbs and the fertilizer I was please with

I ordered two items from this company, Crocosmia autumn bulbs and a pink Salvia in February 2022 and knew they probably would be sent separately as one is for autumn, one for summer. However as at May 5th both were on back order and when I called them I was asked to call again at the end of May. This of course is after already contacting them a couple of times by email. How can the salvia be on back order as its a summer plant? The customer service rep was helpful but far away in another country and so not knowing when I will get my order I have cancelled it. I have received info that Id get refund within 5-7 days but emails states 30 days. So I await with baited breath that I will get my money back. However, Id like to say, how can these flower companies do this to themselves by not honoring whats stated in their catalogues? They are not the only company who make false claims in their adverts. Im very leery now about what company I will now use.

Purchased a Meyer Lemon plant for a Mother’s Day gift based on very attractive ad. Cost was over $90 including shipping. Very disappointed to receive what is essentially a large seeding that looks nothing like what was advertised. No flowers or fruit in sight. Will never order anything from this company again!

I an extremely disappointed with this organization operations and customer service. On 5/4 I placed an order for a tree. Waited a week to see if it shipped and it didn't. So I emailed customer service and did not get a response with 3 days so I called them. Waiting on the phone for an hour until I got someone and was told I needed to wait a day or two before I saw it in the system. Waited another week and called and was told the item was sent to their 3rd party partner for fulfillment and shipping and told it should be another few days. On the 18th, I called and they still could not give me an updated status because it was sent to their 3rd party fulfillment system and they can't see the status. On the 24th I called again and was then told the item was backordered and they don't know when its going to ship. Every time I called I got a different story and I still don't have my order and don't know when I will get it.

I placed an order for a plant on 5/5 that was displayed on their website in a plastic or ceramic elephant pot which prompted me to make the purchase for my mother who received it on 5/26, three weeks later, (she LOVES elephants). I called and while talking with a customer service representative about the missing elephant, the page I was simultaneously viewing on their site said something to the effect that another one will be shipped to my city/state on 6/22 (my mother lives in another state). After I was told that the elephant was just a prop I said that that is deceptive advertising to which she responded, "Is there anything else I can help you with?" In other words, she dismissed me. When I asked her about the shipment scheduled for 6/22 she told me to ignore it, that it didn't mean anything. WHAT? This company should have an F rating, not a B+. Will NEVER do business with them again or refer anyone. Awful experience and I only left a star because I HAD TO.

Bought 5 rose bushes two came dead planted all 5 and sure enough the 2 never grew. I called and was told this item was out of stock but the would replace the when they were back in stock but that I would have to keep calling back. I call for 2 years and was told they were still out of stock. I got a call after hanging up and the person said they did have them they had changed the. Item number. They wanted me pay twice as much I said that I was told they would replace them for the same price so they did give me the same price but charged me 20 dollars shipping which is as much as one of the roses cost to begin with. The new roses arrived after a very long ship time new roses arrived dead. I called and they are out of stock again and the only thing they will give is the extra 20 I paid in shipping. Dont use this company if you get your products and it is ok great if not it is a complete nightmare. When the say they will replace that might mean you will have to pay all over again if the item cost more.

Back in 2014 I purchased 2 special lilac bushes and their advanced formula plant food. It's now 2022 and one plant is still only about 10 inches tall and the other is only barely 5 feet tall and rarely has any blooms. I contacted them to find out what they would say. They offered a refund in the form of a replacement certificate. The girl I spoke with said it would be $36. and change that I originally paid but they must have taken out the fee to mail it because I got $26.98. Today I decided to go on-line to place an order so I could use the replacement cerficate. I tried to use the two numbers that were on the replacement certificate (account *** Number) but neither one would work in the code box so I decided to call. I explained that I was online, I had a cart open and was trying to use my certificate and pay the extra amount with paypal. I was hung up on twice! I ended up closing the order page and IF I EVER get my refund or replacement I will NEVER ORDER ANOTHER THING FROM THESE RUDE PEOPLE EVER AGAIN!

I placed an order at the end of March. When my shipping date was continually pushed back, I called and emailed incessantly until I finally spoke to a live agent. After assuring me 100% that the items were not back ordered and that they were not shipped "due to the department of agriculture" I was hung up on. Countless more calls, emails, and attempts to use the chat feature and I have yet to get in touch with anyone again. Then these items were back ordered when I was assured by an associate they were ready to ship. While I was charged in March, the items are now on track to ship the end of June. I have cancelled my order but cannot get a refund status or get in touch with anyone regarding a refund. COVID is causing delays in every area of industry. However, the outrageous lack of customer support is at this time inexcusable, especially when this company is taking patron's money in a down turned economy, not delivering products, and then refusing to answer any of the countless customer questions about these questionable practices.

I will never ever ever do business with Spring Hill Nursery again. Their customer service is awful. I was a customer for many many years, but no more. I waited and waited on resolution for some plants that were shipped almost 2 months late. When I did get them, they were in very poor shape and they were pricey plants. I live in Ohio, and you would expect them to be in great condition as they aren't coming that far! WRONG! I spent several months trying to contact them (via phone, via email), and finally, about 2 months later, I received a response that they couldn't replace the plants. In the meantime, I get a past due invoice, and wasn't going to pay for something that was dead on arrival and that was the FIRST invoice I had received from them. Then, yesterday, I receive another past due invoice from them for something already paid for. GRRR ... this business really needs to go out of business. I will NEVER EVER deal with them again. I see that others totally agree with them. I'm really sorry, but I'm not going to deal with them and their lack of response or care for their customers.

Boy! so I wish I'd read these reviews before I ordered a lilac on 5/20. My Visa was charged the next day but so far, after 2 phonecalls, it doesn't appear to have even been shipped! 7 days ago, the person on the phone told me it would be delivered by June 12th at the latest. Today, a different person said it would be shipped on June 15th? When I asked to have the order expedited, the person seemed confused and said she would escalate my concerns that I had had no communication from them, and no expected *** shipping info. We got cut off, and lo and behold, the person actually called me back. When I asked for her supervisor's name to be able to discuss my concerns over not being able to track my order, she didn't seem to know who that was altho she did give a name. When I checked the call back phone#, it was from Morristown, NJ! not Harrison, Ohio where I am now wondering if the Spring Hills nursery actually exists? Now, it says on Order status, it is shipping on 6/15. Oh, me of little faith, I'm not holding my breath. Just noticed the above restriction: "10 word minimum"! So far..1 star I would appreciate some form of communication and a tracking #.

I ordered plants on March 31 and received a confirmation and was told that the plants would be shipped April 20. After many phone calls of inquiry, that resulted in waits of 30 minutes, on May 7, I e-mailed to ask for an update. I still did not hear from SHN. I made phone contact with a customer service supervisor on June 1 and was told that she would check on my plants. On June 2, she sent an e-mail that my plants would go out in 3-5 days and to allow 7-10 business days to receive them At this point, I asked that my money be refunded. As I had payed with a check, which was cashed in early April, I requested a check refund. I was told that it would be processed in 7-10 business days. I waited 14 business days and on June 19, I contacted customer service and asked again for my refund check. On June 20, the Customer Service supervisor assured that she was contacting their Accounts Dept. and my check would come in 7-10 business days and that this would be confirmed with an e-mail when it was mailed. So far, I have had no confirmation and no refund. My order was over $86.00. I would not advise that you not buy from SHN, and if you are ordering from SHN, always pay with a credit card, perhaps a refund would handled more expeditiously. I've bought from several on-line nurseries and have never had this experience.

I ordered a meyers Lemon tree from Spring Hill Nursery.com on 5/19 because our local nursery was out of this product. I tried to cancel the order on 5/26, but the cancel button brought me to an error page. Costumer service was impossible to reach as their email will send an auto reply while no one will pick up the phone. After a few attempts, I finally got to talk to an indian accent male named "John" on 5/27. John informed me that I can not cancel due to item already processed for shipping on 5/26. I figure I will just keep the tree. My item on the status page was marked shipped as I checked. There was no tracking number for my order and the "estimated shipping date" continue to change every day though it was already marked shipped. I called again on 5/30 and "John" answered again and told me that "because the lemon tree was shipped directly from their vendor, there is no tracking". John also did not know what their vendor's name nor business info. Furthermore, John informed me that the shipment would take about 2-3 weeks. I understand the shipment delay due to pandemic 2020, there is no reason why a good seller fail to provide tracking information on a $100 product. This says a lot about this seller's integrity. I hope this review can help some of you stay away from ordering from this website again, I will also file my complaint against this company on

I will never order from this nursery again as they do not live up to their claims of "world class" c.s. I ordered 7 Blue Jangles Hydrangeas for $179 and received them in Sept. 2019 for fall planting. They arrived in boxes with dried up leaves and the soil was also dry. Contacted SHN at once with pictures attached to the email to prove the poor conditions of each plant Was told they would probably be fine if properly planted and cared for. Well, all but two survived. I called c.s., and that resulted in SHN sending 5 replacement plants, which I, in turn, planted in the bed reserved for them. In April, all plants emerged except one. I have been trying to get it replaced for months. Finally, today, June 19, c.s. said they would send a replacement in Sept. 2020 (around the 10th.). Prior to this last phone call, I had emailed several times, but no replacement was even considered. SHN agents wanted me to keep waiting for the dead plant to suddenly come to life and grow the 6 inches the other plants had attained. That would have been a miracle. Agents are ridiculous and aren't really interested in doing what is promised by the No Risk Guarantee. I have been a gardener for years, and I have never had such a prolonged and difficult time working with any other nursery. This will be my last time ordering from SHN. There are too many other excellent and efficient nurseries to which I will steer my dollars.

Don't buy from this place. I ordered on April 10th and today is 5/8. My confirmation stated that i would receive my items betwen 4-21 to 5/5. Now the delivery date is 5/17-5/31. Ive sent emails, they don't reply for several days. They are saying due to Covid. Really? Thank you for contacting us. I am very sorry for the delayed response to your email. We are working very hard to respond to emails as quickly as possible. While shipping schedules across the country are being affected by COVID-19, we are still shipping orders daily. As you can imagine, however, the health and safety of our staff is a priority, and measures like social distancing do affect the efficiency of our fulfillment center. With that in mind, we ask for your patience and understanding as some ship dates may change unexpectedly or be delayed. However, we are confident that your order will be shipped. We are here 7 days a week working overtime to get your orders shipped as quickly as possible. Our teams are continuing to restock back-ordered items as they become available for shipment. I have looked into your order, and I see the following estimated shipping dates: 77073 CLEMATIS TAIGA 05/17-05/31 Available for Shipping 67005 THE PILL FOR PLANTS 05/14-05/28 Available for Shipping A few other things to keep in mind: For live goods, delivery to your zone is based on temperature. For the health of your plants, we do not ship if it's too hot or too cold. Many postal carriers are experiencing delays, but we're working with vendors to ensure timely delivery to our customers. We greatly appreciate your business and your patience during this time. Stay well. Sincerely*** Customer Care Team DON'T BUY FROM HERE! I have to give then a one. I would give them a BIG 0.

Let me preface this by saying I work in the flower business, and I handle sales of plants personally every single day. I generally know how the business works, so I have a bit of a bias in that regard, but I'm looking at this from the high standards that I view this from.I'm pretty disappointed with the entire situation. They have a nice website, a seemingly good selection, and all the bells and whistles seem to work, but when it came to actually delivering (metaphorically) they truly dropped the ball. I ordered a *** Blue hydrangea from them; it was a four inch pot, small plant, supposedly dormant, for 30 dollars(plus shipping), so it turned out to be about 40 dollars. The plant shipped in the timeframe the said it would, which is great, and it arrived earlier than expected, which is also good, but it arrived in a state far below the standard for which a 30 dollar price point for that size plant should be. The box was far too large, and the plant had ZERO protection, so it tumbled around in there during transit with nothing to keep the branches or new growth from just snapping off (and they did). It arrived in a less than ideal state, even for a small plant coming out of dormancy.After bringing these things to their attention I was served with a cut and paste response, with no acknowledgement of the things I said in my feedback, which basically amounted to a very unsatisfying sorry, and a 10 dollar credit to a future order. 25% off another pitiful plant? I consider that to be wholly inappropriate considering I'm a first time, and now a last time customer. If you cant make it right on the current order, I don't know how you think I'll have the confidence to make another one. This is truly a tragedy, but the only silver lining is that the plant is seemingly going to live, albeit in a sad and pitiful state.

Filed on Complaintsboard.com site: An online seller of nursery stock is populated with unskilled, inept or indifferent consumer support personnel which I suspect are off-shore and a 3rd party provider of call-center services. I simply could not buy something because my registration, log-in and sign-in process failed...repeatedly. As I was failing to get an account, Spring Hill kept sending me advertisements, notices that I left something in the cart or specials on shipping. Here is the FOREWARNED and FOREARMED - my internet security software blocked all the advertisements as potential malware, attempts to install a malicious file; invalid security certificates...sufficient to say, either Spring Hill is or has been hacked or the 3rd party call center imports tracking & spyware. BEWARE of ads from Spring Hill and their call center. I asked for my complaint to be escalated to a supervisor, someone on shore but the call center failed or refused to do so. Four different ads, four different urls, same warning from my internet security*** Your connection to this web page is not safe due to an unmatching security certificate. This means that the certificate was issued for a different web address than the one it is being used for, and you run the risk of exposing your data by accessing this page. and another of 13 blocks: Infected web page detected February 19 at 9:24 AM Feature: Online Threat Prevention We blocked this dangerous page for your protection: Dangerous pages attempt to install software that can harm the device, gather personal information or operate without your consent.

I ordered over $200 worth of plants at the end of March. They were estimated to ship the first week in April. I didn't receive the plants, and checked my order status on their website. The estimated ship date had been pushed back a week -- and many of the plants I ordered that were in stock when I placed the order were suddenly now on backorder. They did NOT send me an e-mail to let me know of the delay - I only found out because I looked into it myself. So I kept checking my order status every few days, and each day the ship date kept getting pushed back. I tried to call them, but their phone number doesn't work! I e-mailed them but didn't get a response for weeks. I tried to access the online support on their website but it was not functional. Finally I got an online customer service rep who said that shipments are being delayed due to the coronavirus. I told them that I understand, but that 1) I have ordered things from many other companies during that time and they haven't had such significant delays, and 2) that at the very least their customer service should get in touch with customers to let them know when a shipment is being delayed. I asked them for a guaranteed delivery date and they could not give me one, but they gave me a 10% discount. Fine. Now it is May and my estimated shipment date is pushed back again to late May (again, with no communication from the nursery). Again, after several tries, I was able to get an online customer service rep, who blamed it on the coronavirus and weather. The rep told me that their "estimated ship dates have so far been accurate," but that is a flat-out lie -- when you keep pushing back your ship date every day and cannot guarantee that the plants will ever be delivered, that doesn't seem "accurate" to me. When I placed my order, I was told my plants would be ready to ship in early April. Now they are still not ready to ship, and plants that were in stock at the time of my order have been put on backorder. I asked again for some confirmation as to when the items would be shipping, and they were unable to give me that, so I cancelled my order. Look, I know that the coronavirus crisis is making things really difficult - but if you purport to be open for business, you should be acting in a business-like manner and responding to customers who have concerns. If this crisis is making it impossible to do your business, then shut it down and stop taking orders. Don't promise what you can't deliver. I would advise others never to order from them, no matter how pretty their catalogs.

I recently made a purchase from Spring Hill Nurseries, specifically three Beautiful Bride Clematis plants for a total of $75. I was excited to receive them and planted them in my garden in early May, as the website stated that delivery would take only two weeks. However, by late May, I still had not received my order.

I decided to contact Spring Hill Nurseries to inquire about the status of my order. After some back and forth, they finally sent me my vines, which arrived last week on June 9. Unfortunately, I was disappointed to find that one of the three vines had arrived dead, and the other two were in such poor condition that they are unlikely to survive.

I reached out to Spring Hill Nurseries again to express my dissatisfaction with the quality of the plants I received. However, all they offered me was a $25 credit to their website, with no option for a refund. I was extremely disappointed with this response and feel that it was a complete waste of my money.

Overall, I would not recommend Spring Hill Nurseries to anyone looking to purchase plants online. The quality of the plants I received was poor, and their customer service was lacking. If you're looking for a reliable source for your gardening needs, I suggest taking your business elsewhere.

I recently made a purchase from Spring Hill Nurseries, taking advantage of their buy 1 get 1 for $1 deal. However, I was disappointed to receive my plants in late June, well past the ideal time for planting. Due to ongoing remodeling at my home, I was unable to plant them right away and had to resort to planting them in containers instead. Unfortunately, the plants did not survive and died out quickly.

To make matters worse, I received a bill charging me full price for all the plants, which amounted to a hefty $183. As someone on a fixed income, this was a significant financial burden for me. I immediately contacted customer service to express my concerns and was told that they would escalate the issue to their higher-ups.

However, I am still waiting to hear back from them regarding how much I will have to pay for the dead and dying plants that were delivered to me well past the planting season. As an avid gardener, I know that annuals should be planted on Mother's Day weekend, not in late June when the weather is much hotter and less conducive to plant growth.

Overall, I am disappointed with my experience with Spring Hill Nurseries and would caution others to be wary of their delivery times and billing practices. While their buy 1 get 1 for $1 deal may seem like a great bargain, it is not worth the hassle and financial burden of receiving dead or dying plants and being charged full price for them.

I recently had an experience with Spring Hill Nurseries that left me feeling disappointed. I ordered four miniature delphinium plants at what I thought was a great sale price of $9.99 each. However, when my order arrived, I was surprised to find that I had only received two plants at a full price of $20.00 each.

I immediately called customer service to inquire about the discrepancy and was informed that I had not included the catalog number in my order. While I understand that this was my mistake, I was disappointed to learn that the nursery was having a 50% off sale until April 13th, but they would not honor it for my order.

I even offered to pay for shipping if they would send out the two additional plants I had originally ordered, but unfortunately, they were not willing to accommodate me. This experience has left a sour taste in my mouth and I have decided that this will be my first and last order with Spring Hill Nurseries.

I want to warn other potential buyers to be careful when placing orders and to make sure to include the catalog number to avoid any confusion. While I understand that mistakes can happen, I was disappointed with the lack of flexibility and customer service in this situation. So, if you are considering purchasing from Spring Hill Nurseries, be aware and proceed with caution.

I recently ordered some plants from Spring Hill Nurseries and received part of my order without any issues. However, the second part of my order was shipped later and unfortunately, it was delivered to the wrong address by FedEx on 10-1-22. I immediately contacted Spring Hill Nurseries to explain the situation and let them know that I did not receive my order. They informed me that they no longer had the items in stock to reship and offered to credit my account instead of issuing a refund. I insisted on a refund, but after being on hold for 10 minutes, I was told that they would send me a check instead.

Unfortunately, I still have not received the promised refund check and I had to tell my husband that day that I was right about Spring Hill Nurseries not sending a refund. It's disappointing that they did not honor their money-back guarantee and it's clear that they made a mistake by using FedEx for delivery.

In the future, I would recommend going to local nurseries instead of ordering from Spring Hill Nurseries. It's important to learn from our mistakes and I hope that Spring Hill Nurseries will improve their customer service and delivery methods in the future.

I recently had an experience with Spring Hill Nurseries that left me feeling quite disappointed. I had placed an order for two hardy perennials on December 29th, 2021, with the expectation that they would be shipped in February, as per the company's website. However, as April 29th rolled around, I had yet to receive any communication from the company regarding my order.

After numerous attempts to reach out to Spring Hill Nurseries, I finally received an email stating that they did not have the product I had ordered and that they would not be able to ship until potentially the end of May. This was frustrating, as I had already been waiting for several months and was now being told that I would have to wait even longer.

To make matters worse, I discovered that local stores in my area were selling full plants that could be planted immediately. It seemed clear to me that Spring Hill Nurseries had taken my money without actually having the product in stock, which is not a good business practice.

Overall, I would not recommend purchasing from Spring Hill Nurseries. If you're looking for plants, it's best to go to a local store where you can see the product in person and avoid any potential shipping delays or issues.

I placed an order for a beautiful hydrangea bush on March 5th to gift to my dear friend. The website stated that it was "in stock" at the time of my purchase. I received a receipt that indicated that the bush would be shipped at the appropriate time for my growing group in southwest MO. The receipt also stated that I would receive an email notification when the item shipped. However, I never received any notification about the shipment of my order.

Feeling concerned, I decided to call the customer service center yesterday. Unfortunately, my call was directed to a foreign call center, which made it difficult for me to communicate my concerns. After some time, the representative was able to locate my order using the order number that I had provided. To my dismay, I was informed that the hydrangea bush was on backorder and would not be shipped until almost August, which was significantly past the transplant time.

Feeling disappointed, I requested a refund for my order. I am now left wondering how long it will take for me to receive my refund. I strongly advise that you order from a reputable company and avoid this one.

I wish I had read the reviews before placing my order with Spring Hill Nurseries. I made two orders in January 2022, totaling around $268 for several different plants. However, my first email from them stated that all of my items were backordered. I received two more emails stating that my items would not be shipped until April.

I was able to cancel part of my order for $29, which included some olive trees that were not going to be shipped until May 2022. However, Spring Hill Nurseries had already taken the money out of my account before informing me that the items were backordered. I am still waiting for a refund, and despite numerous calls to their customer service center, I have not received any updates on my refund status.

I even filed a dispute with my bank, but it seems like Spring Hill Nurseries is not taking any action to resolve the issue. Every time I call their customer service center, I am connected to a call center outside of the USA, and they seem to know nothing about my order.

I also discovered that Spring Hill Nurseries owns Gardens Alive and Gurneys Nursery, so I would advise against purchasing from any of these companies. I contacted the Better Business Bureau of Ohio and found out that they have received several hundred complaints about Spring Hill Nurseries.

Overall, I am extremely disappointed with my experience with Spring Hill Nurseries. Their lack of communication and poor customer service has left me feeling frustrated and dissatisfied. I would not recommend this company to anyone looking to purchase plants or gardening supplies.

I recently made a purchase from Spring Hill Nurseries for 2 column apple trees. These trees were listed as available and I was excited to receive them. However, I received an email shortly after my purchase stating that one of the trees was no longer available. I responded to the email requesting to cancel the other tree, but to my surprise, they still sent it out. This left me with no choice but to order another tree.

After waiting for 2 weeks, I finally received my first tree. Unfortunately, it was packaged upside down and had sickly leaves with a broken top. I was disappointed with the condition of the tree. A couple of days later, I received my second choice tree. This time, it was packaged correctly, but it had the same results as the first tree. I was not happy with the quality of the trees I received.

To my surprise, I received another unexpected tree 2 days later. Spring Hill Nurseries informed me that they would credit me back the money for the unavailable tree, but there was no talk about a replacement. This tree was strong and healthy, but it was broken in half in 2 spots. I had spent too much money on these trees and Spring Hill Nurseries was not responding to my concerns.

Overall, I would give Spring Hill Nurseries 0 stars for their poor customer service and the poor quality of the trees I received. I was disappointed with my experience and would not recommend this company to anyone.

Last spring, I decided to spruce up my garden and ordered three hydrangeas from Spring Hill Nurseries. After eagerly waiting for a couple of weeks, I received my package. I was disappointed to find three little sticks with tiny roots in a little loose potting soil or dirt. I also ordered a bag of fertilizer tablets, and I planted the three hydrangeas in prepared soil with the fertilizer as instructed. I watered and waited patiently for them to grow.

To my dismay, only one of the plants sent out shoots. The other two were struggling to survive. One of them sent out one pale shoot, but the third one never showed any sign of life. After a couple of weeks, the second one died. The third one struggled on, but it was not looking good. I watered every few days as needed, hoping for a miracle. But by summer's end, it, too, looked dead.

I was very disappointed with my purchase and decided to contact the company to express my concerns. I sent several complaints, but they did not respond promptly. After a while, they finally responded by sending me a coupon for one replacement plant. However, I had spent over $100 on nothing, and I was not satisfied with their response.

In conclusion, I would not recommend ordering from Spring Hill Nurseries. It was a waste of money, and the plants did not live up to my expectations. Instead, I would suggest going to a nursery near you and buying a plant that will live.

I had an experience with Spring Hill Nurseries in March of 2021. I ordered two items, but only one was sent to me. The other item was backordered and I was told it would be mailed to me in May of 2022. I contacted them to inquire about the status of my order and was given some lame excuses. They said that my plant was still backordered, but their staff has been so busy and Covid has been a problem. I found this to be frustrating because if my plant is backordered, then they are not trying to mail it to me but can't because they are so busy.

After some back and forth, I was issued a gift certificate in the amount of my order. I decided to order the plant again and waited for it to arrive in May. However, May came and went and I still hadn't received my plant. I emailed the company several times to inquire about the status of my order. Finally, I received a notice that the plant was on its way. But when it arrived a couple of weeks ago in June of 2022, it was dead.

I was issued another replacement gift certificate, but at this point, I was exhausted dealing with this company. I emailed them and said that I wanted a refund. After some more back and forth, I finally received my refund. It was not a fun experience and I don't think I will be ordering from Spring Hill Nurseries again.

Overall, I was disappointed with the level of service I received from Spring Hill Nurseries. The delays and excuses were frustrating, and the fact that the plant arrived dead was the final straw. While I appreciate that they issued replacement gift certificates, it was not enough to make up for the inconvenience and frustration I experienced. I hope that they can improve their processes and customer service in the future.

I placed an order on March 4th, I received 2 of the 4 items, but have yet to receive the other two items. It's two months later and whenever I call customer service, the shipment date gets pushed back by two weeks. Currently I won't receive the order until June. The customer service representatives are rude and pushy. They don't want to help ease the problem. Instead they told me to cancel my order and use another company to get my items quicker. Instead of the representatives being understanding an giving me a valid reason why there has been a two month delay in shipping and the ship date keeps getting pushed out, they hung up the phone on me or end the webchat. They charged my bank immediately for the products, but I have to wait 2 - 4 months before I receive the product. This company has lost my trust in them to deliver a quality product in a timely manner.

On 10/2 and then 10/11 I ordered a total of 18 plants from Spring Hill Nursery. I've sent 7 emails to their cutomer care email address advising that 3 of the 18 have failed to bloom. I asked them to honor the guarantee and asked for 3 of the same plant to be mailed to me to make up for the 3 that have not bloomed. I have heard nothing back from the company Order Number: *** Qty Ordered Item Number Item Description Ship Date Estimate 8 74910 STANDING OVATION LITTLE BLUESTEM 10/12 Order Date: 10/02 Shipping Amount: $18.95 Coupon Amount: $0.00 Product Total: $135.92 Estimated Tax: $10.87 Order Total: $165.74 Order Number: *** Qty Ordered Item Number Item Description Ship Date Estimate 10 74910 STANDING OVATION LITTLE BLUESTEM 10/16 Order Date: 10/11 Shipping Amount: $18.95 Coupon Amount: $0.00 Product Total: $139.90 Estimated Tax: $11.19 Order Total: $170.04

I ordered roses from this company back 05/03 5 rose plants in the amount of $29.99 and $9.95 shipping and handling for a total of 39.94 ! the company advertises that if you're not satisfied with any order they will replace or offer a certificate towards replacement ... I would prefer the plants be replaced , because when they give certificates , it never covers the cost of the plants and shipping , you always have to spend more money ! every replacement plant over the last year has died and all the certificates for replacement , never cover the cost for a new plant without needing additional money ... YOU NEVER CAN REACH CUSTOMER SERVICE , CALLS ARE 30 MINUTES TO AN HOUR WAIT TIME ! I have to send email after email and explain my concerns over and over again to different customer representatives ... It's been one hassle after another...the last replacement order never came ... I am so done with this company ! AWFUL SERVICE

I bought a $100 e-gift card on April 2. The website said it would be received in 24 hours. It was not. Order status showed "ship" date from April 2 - 5, then April 5 - 10, unknown ship method. I checked repeatedly with the recipient, they did not receive. On April 10, I filed a request to check the status and received a generic response. The e-card recipient also received a copy of this email. On April 16, when I still had not received a response, I disputed the charge with my bank. On April 20, "customer service" emailed with directions to use the e-card, alleging that not only did they send the card, but they also sent a confirmation to me. Neither is true. I told them I disputed the charge, cancel the gift card, please confirm. They sent the gift card on April 24. This was a gift. When it was not received, I replaced it. I do not intend to pay for an item I had to replace due to their poor service. Customer service (HA) is based in the Philippines and could care less.

I prepaid for an order of 10 healthy live plant in Nov. 2020. (Order # ***) These plants were to ship early Feb. 2021. Now I am being told that they will not ship these plants until April because they are waiting to receive the plants from their supplier. Seems to me that this company uses your money and never ships anything. Yes, they said they would credit back the funds to my credit card and issue me a store credit to be used on a future order. However, I really, really want these 10 healthy live plants. Can you please get this company to ship the plants now and not in April when it will be to hot in my area of Florida for me to actually plant them into my butterfly garden. ----- (Note about previous order. Last year, early 2020, I ordered plants from this company. Last year I was told that they were not going to ship the plants because they could not harvest them due to COVID. I was issued a credit back to my credit card and give a credit to use on a future order.)

It appears that Springhill nurseries is intentionally misleading customers on shipping dates. They give a reasonable date when the order is placed, bill your credit card and then extend the dates for providing the products repeatedly. The order I placed on March 31 was supposed to ship in mid April due to the Pandemic, since then the shipping dates have changed over 30 times sometimes multiple times per day. Mean while I have been billed the full amount of the order, so they have my money and I have no product or any reasonable idea of when I will receive that product. The order status shows an available date and all items were in stock when I placed the order. I believe they are not giving accurate shipping dates intentionally as the customer may go some place else while they take your money. I believe this is fraud, they know or have a reasonable knowledge of other orders and how long the delay has been and will be and are not giving the customer that expectation. Thus intentionally misrepresenting their services.

The company offered two plants and bulbs to a fixed price and a second one for penny more. After a long time I received the order but the at the price of two plants. I sent the amount as it was advertised originally. Spring hill nurseries again billed me for double. I contacted them by mail several times with evidence pertaining to the issue. They eventually sent a letter apologizing for the the the error. After that they sent threatening letter regarding send the matter to collection, which they did. I have tried to contact them by several of the phone numbers that they have listed in their promotional materials and the calls either will not go through or the line permanently busy. They have a chat line but they never respond to it. Several of the plants never grew at all and two bushes only grew from two inches to four inches in six months. If they honored their warranty they would owe me money. I have new had an unpaid bill before but the is a principle involved here. I would never deal with this company again. Their attractive advertising does not make up for their poor business practices.

Ordered some ornamental grass from them in Feb. of 2019. After months of delay they finally sent it to me, it arrived in poor shape and it died within a few days. Filed a complaint with them and they said that they would not refund, but would give a credit. I was not happy with that as I wanted a refund. This Feb ( 2020) a year later I ordered the same thing, once again it got delayed several times. I then received an email from them 3 months after my order stating it was out of stock. They never said if it was going to be in stock again or not. I then decided that I just wanted to get away from their company, so I tried to order something that was listed as in stock. Naturally I had to add more money in order to use my credit, so I did. Then they started to change the delivery date again. Finally they sent me my order. After it spent almost 9 days in shipping it arrived dead. I took pictures of the dead plants and sent them out and requested a full refund as I did not want anything more to do with them and their pyramid scheme of not giving refunds , just credit, so they can get more money from you. This has been going on for almost a year and a half. They do even respond to my emails at all.

On 4/27 I placed an order on line with this company for 25 Arborvitae Hedge Plants. (Very small ones) I paid $98.90 which included shipping. Item #***. Account # ***, Order # ***. They were shipped to me around 4/29 and I planted them according to instructions the following day. In about three weeks 8 of the 25 died. I emailed the company back and said I would like them replace according to their guarantee and warranty. They said they no longer had any but would issue me a "replacement certificate" worth $21.99. There was nothing else I wanted so I checked again later and found them advertising more Arborvitae just like the original order I had placed. I called that day and talked to a customer representative and said that I wanted to replace the eight that had died by using the replacement certificate of $21.99. I was told they would do that if I paid the shipping charges of $6.95. Today I found out after waiting for a week that they will not ship the replacements for another TWO MONTHS. (October) This is unacceptable and I need those now to complete a hedge row that I started on 4/30. Qty Ordered Item Number Item Description Ship Date Estimate 1 64582 EMERALD GREEN ARBORVITAE HEDGE 10/05 I wish either a replacement of the plants or refund of 1/3 the original cost. This is terrible service.

On September 10, Spring Hill Nurseries processed a gift order from a customer, whose name is withheld for privacy, to me. The order included one Incredible Hydrangea 05-A-03. Upon receipt, we planted the hydrangea and adhered to the included planting instructions. On September 29, I contacted customer service to request a replacement, as the plant was not flourishing and appeared deceased. The representative, Mark, advised me to wait 4 to 6 weeks for growth signs. I followed up on November 3, within the suggested timeframe, and another representative, Louie, informed me that a replacement was not possible due to unavailability, despite it being available on September 29. I then requested a refund for the gift giver, but was initially refused and later told the request must come from her. After requesting to speak with a manager for the refund and being told none were available, it seems it may now be too late for her to receive a refund. I am awaiting a call from the manager, but wish to document my concern over what I perceive as bad faith, being instructed to wait for a replacement when the plant would no longer be available and a refund is seemingly unattainable.