Game Stores South Africa / Game.co.za
reviews and complaints

Good day. I am Nokulunga Ngubeni. I brought in my sons bicycle at game store carnival mall and was assisted by Florence at customer service on the 18th May 2021. I bought the bicycle on the 30th of March and was broken on the front wheel... When I brought it in, I was told I would be contacted on the Thursday to let me know on what measures or how long it will take for it to be fixed... I have tried to call the store and was told it will take 21 days for it to be fixed. And when I call, I'm told it's not done. I spent my hard earned money on this bicycle, for it to break with a month of use. And for the store not to take my complaint seriously is not good. I'm tired of waiting on them. My son was hurt when that bicycle broke... It's either I get my fixed bicycle back or money, because I can't keep on calling them. And the service was poor, considering they are a big store. I have bought a lot of items from game, never have I experienced such. Please assist.

Worst service ever, they sold me a damaged fridge at Game Cresta been trying to get a replacement ts been two months now I would never buy anything from game or massmart group stores I don't like how they are handling things. I wrote emails, been trying to contact them but they not willing to help, the sales person and the manager they are busy talking me up and down, I am so disappointed considering how reputable the store.

I bought a Russel Hobbs Microwave 45l from Game Rosebank it had a fault returned it hardly 3 days and was given another one, same thing happened with the 2nd one within 3 days, I was then exchange and got a new one at Game Midrand on the 24/06/2020, this one lasted till recently in May, I returned to Game Clearwater, I have been given the run around ever since and no communication since the 24 May, I called on the 20th June and stated that the 21 days for repair has lapsed and that the manager would call me, after an hour a lady called me and stated that they would get back to me, its more than 21 days right now and no feedback is communicated and that still when you call the phone rings alone the whole time. I dont understand why was i not given a new microwave and move on with my life while i have to sit more than a month now 35days in counting without a microwave that I bought from Game

Bought a Hisense DVDL80S tumble dryer on the 12th June 2021.
On the 21st June 2021 started tripping after 5min of working. Phoned Game stores Alberton and was told to email till slip to them so they can arrange for a service technician to fix it at my home.
You would think after only 9 days of working, Game stores will replace the tumble dryer instead of fixing it.
Disgracefull!

Game store located in Durban at pavilion shopping mall has displayed the most pathetic customer service I have ever received. I had purchased a built-in stove 4 weeks ago, to which there was a factory fault on the hob. The department manager was called and a technician was called to inspect the damage and was regarded as a factory fault. To date, there has been no feedback. No one has called me WRT to the status of the return or replacement. I have been calling daily, to which there is no help. To defy consultant at the store is equally useless. I'm frustrated and I want a refund. I am using my own phone to call the store. Each time there is no joy. I have a job and I don't have the time to keep calling the store for the employees to do their job! I want my money back! The department manage is absolutely useless and unprofessional. I want my money back and I don't want this stove. I want a formal apology for my inconvenience and my time!

Good day

I have a complaint against Game stores in Tzaneen.My son is a Grade 12 IT student and in January I bought him a laptop at Game stores in Tzaneen.He did not inform me that the laptop had software problems because he beleive d because I already bought there's nothing that can be done.i realized on the 7th of May that its not functioning well and since it's still under warranty I took it back to the store.They tried to wipe everything and realized that indeed it had software problems.They told me that they are sending the machine back to the supplier for fixing.that was on the 7th May and I was told it will take a maximum of 21days and they will communicate.up to date the laptop is still not back and I have to go to the internet cafe everyone he has work to do and I'm spending a lot of money that I don't have.i went to the store to find out about the laptop and was told they don't know what's going on the people from the repairs are not picking up their fones.i am frustrated because I paid my last money and they are not helping.

My name is Nyeleti Manhengeni [protected] and my ID no is [protected].Theres no Account number since the laptop was bought for cash

Assmt/Repair [protected]. for manhengeni nyeleti logged at GAME TZANEEN Acer Intel Celeron Laptop Qty 1.000, Do not reply.

Pathetic service received for my first experience buying online from game. My order was placed on the 02.06.2021 and to date, no communication or feedback received what so ever. I called the contact Centre over 5 times but none of the consultants were willing to advise when my order will be delivered. I then requested to speak to the manager, but apparently the manager was busy and was advised that the manager will call me. Still no call back. To top it all, the consultant tells me that she is unable to provide me with the name or contact number of the manager. Quiet disappointing service from such a huge retail store. All I want is a refund and I will try to source the item else where!

Good day this is David Bennet I purchased a DEFY top loader from one of your GAME stores in Cape Town location: Sanlam center Parow and I lost the purchasing till slip however I have been trying to get a re-print since last year May 2020 was advised via email: The department that logs calls for a re-trace of receipts are not operating during the lock down period the top loader has been giving issues since last year and not working at the moment I have been trying to get this matter resoled to date haven't received any satisfying response and the top loader is still under manufacturer warranty, extended warranty only kicks in next month send numerous email's forth and back below contact details.

+[protected]
david.[protected]@dhl.com
[protected]@gmail.com

I am appalled with the service I received from Game stores Alberton City. It had been 3 weeks waiting for them to call back to retrieve my slip.

I bought a Defy Microwave on 22/11/2020 at Alberton city Game store. After some few months the microwave stopped working. I went to the store with the original packaging with barcode n the signiture of the salesperson. I had misplace my slip, I presented my bank statement to show them the proof of payment. However I was returned back promised that they would call Head office to trace my slip.

I fail to understand that your terms n conditions clearly says that you will gladly exchange or refund my money when the item is in its original packaging.
I would like to ask if u can look into this matter of lack of service!

Good Day,
I purchased a washing machine from Game stores Pietermaritzburg in October 2020I paid cash for a R5999Hisense front loader.Bar code -WE1ND WFHV8012S-ZA1WJ080139UOSWE1ND120200
Now we have water coming out from the bottom of the machine.and it continuously goes on F1
I paid a lot of money for the machine and its not even old to be doing this.Can I get a refund or a new machine?I am extremely unhappy with this 

[protected]
[protected]@gmail.com

I am writing to you to raise an issue about: In-store shopping

The issue that I have experienced was: I purchased a sony home theater system that is no longer working.
Unfortunately i have misplaced the receipt and went in store for assistance. I was advised that receipt needs to be requested from Head Office and they will contact me. A couple of days later i follow up and im being told the TAT is 7 to 14 working days. A week later im being told system has been revamped, it is going to take 4 weeks. This is the same feedback given to numerous client as per hello peter. I contact head office and i am told only the store can assist me, i can not contact head office. I speak to a manager at game lenasia who promised to get back to me and guess what, nothing

It occurred on: 04/04/2021

This meant that I am sitting with a unit i purchased a couple of months ago that is no longer working. It is a financial loss

Replace my unit or refund me

After phoning game everyday for a month. Talking with countless Customer Care people, with 2 telling me the washing machine will be delivered that week - I have still not received anything. It is impossible to get hold of any form of a manager and the only time they get back to me is to tell me they will get back to me the following day, which no one ever does. I have never in my life been so frustrated with any company.

I bought a laptop last year April only for it to stop working mid July. I took it back to the store and explained that I have misplaced the receipt but I produced proof that I have bought it at the store. They promised to find a replacement reciept for me and I've been waiting for months. I have been going to the shop to can check what's happening and even lodged a complaint but I am still not assisted. They apparently cannot find trace my receipt. I fear my warranty is coming to an end and I am stuck with a laptop that I Barely used.. Been to the store a multiple of times to check on the progress as there is no communication and I still leave with no help.

I bought a Bennett Read iron on 09/02/2020 it stopped working by December. So i returned it to Game store at Heidelberg Mall on 21/01/2021. They said it will only take 21 days to get it fixed. It has been a month now when I go check it they said on 20/02/2021 they will follow up and call me back again. Yet on the repair agreement it was stated if it takes more than 21days they will refund or replace it. I'm disappointed in their service what must I use all along to iron my clothes.

I have a purchase for my baby's stroller that comes with a car sit, I haven't been using this stroller I was only using the car sit, then to my surprise when I wanted to use it, the stroller was broken where the baby rest her feet, I have made this purchase on the 04/03/2020 I swiped r1000 from my capitec account and paid the difference cash, I have lost the receipt as I did think I will have to take it back, so I called the store where I made this purchase which is game chris hani and the lady from customer service was so rude telling me that the stroller doesn't have guarantee and that they can't help me if I don't have the receipt. I must say that chris hani shop assistants service sucks big time.

I bought the ftidge in store on 24/01/2021 at Game Somerset West with Erika. Game was to deliver today when I moved in. When I phoned to enquire what time they will deliver I was told they will phone me back. I phone again later and was told that they do not have stock. I asked to speak yo the manager, Michael then told me after a whilehe will try to resolve the matter. He phoned me back to say that he can give me a different fridge but the can only deliver Wednesday.
I am not satisfied at at all. I just moved in and have frozen groceries abd I realy wanted the fridge that I actualy baught a week ago. It is not reasonable that I have to settle just because of incompetance at a Game store!

I have been struggling since 9/12/2020 with hisense to get an approval number for my hisense dishwasher that needs to be replaced.

Now I got the approval number and Roseline in the call centre department has been struggling since 04/01/2021 to arrange for Blazer couriers to collect the dishwasher.

I have called so many times, but no one is willing to assist me.

In the meantime, I?m using a DEFECT dishwasher that is damaging my dishes.

When asked to speak to the manager I was told that he was not work nor is there a ?second in charge ? The manager name is Tebogo... but Anza(8:40, 7/01/2021) refused to give me his surname So much for FCR, striving of excellent services, Quality driven... do I need to say more, I have the dishwasher for 1 year and it?s still under warranty Hence I got an approval for a new one.

Debbie Heynes (Manager from mall of the south branch ) finally, 15/01/2021 to have the matter resolved, as I bought the appliance on, Online.

She called me on 18/01/2021 to inform me that Hisense has approved the "replacement of the dishwasher", {THIS I ALREADY KNEW FROM 09/12/2020] ... however I am unable to get a new one as the dishwasher that I have bought has been discontinued.
They will refund me R2999, as I bought it on a black Friday deal and I have to pay the difference to get a new one.
Well no where does it say on the "TERMS AND CONDITIONS" that should the product be discounted, you will get a refund and should the new product cost more, you are liable for difference.
The Hisense dishwasher has a 2 YEAR warranty.

Game sold dish washers on "BLACK FRIDAY DEALS, SO THAT YOU CAN GET RIDE OF OLD STOCK" ...
Did they not have a "contingency plan", that should 1 of these " discontinued dishwashers break", they will have a serious problem.

Well the quickest way out for management is to say>>> the dishwasher that you have bought has been discontinued. ... and we will refund you.

NO NO, that is not the correct answer. What they should be doing is arranging for me to get the newer model.

Its not my fault that the dishwasher is faulty.

Why did Game not inform me .. [eg}

"Dear Customer...
Please note that you have bought an appliance that will be discontinued soon.
Should your appliance needs to be replace, although still under warranty,
We will gladly refund you. Should you need to purchase a newer model, you will be liable for the difference.

This device was SOLD under false pretence and I was not informed APPROPRIATELY so that I can MAKE AN INFORMED DECISION, TO PURCHASE THE DISHWASHER OR NOT!.

Today 21/01/2021 I received a call from Debbie Heynes, Game mall of the south that, the Branch Manager Rashied Abed together with the Game online manager, have decided that they cannot give me a newer model, as it costs much more than the one I bought on black Friday.

They can only offer me a white Midea dishwasher. I told Debbie iam not happy with the brand ?Midea?, as I don?t know it and that is not the brand I bought.

But if they can give me a silver one, I?m willing to accept it.

She asked to call me back to confirm with ?Rashied Abed?. Of which he refused to give me a silver dishwasher. I have asked her to tell him that I need a letter from Game stating why the dont want to assist. Today
26/1/2021 no feedback was received

Basically, Game is saying take the white dishwasher or leave.

I am utterly disgraced by their service, and lack of urgency.
Game does not know anything about Treating customers fairly.

All my appliances are silver? why must I settle for a white dishwasher.

Please please help me and get Game mall of the South to give me a silver dishwasher, even if it is the ?midea brand.

Order number:[protected]

Approval for new dishwasher from Hisense: [protected]

To who this may concern

Order no. [protected]

I would like some advice, guidance and assistance from you guys.

On 24 November I purchased a Samsung A10s cellphone online from Game stores for R1999.00. This was part of a black friday special, and was promised to be delivered within 10 days.

On 23 December after phoning them they admitted that they never had stock and they would refund me. I had to go and buy a phone cash as this was meant to be a Christmas present for my son.

After literally more than 100 calls and more than 50 emails, here I am 22 January and still have not recieved my money back.

Every single phone call is a different excuse and a different date as to when my money will be returned to me. All the emails just get automated replies.

Please your assistance will be greatly appreciated.

Anthon/Luzaan van der Westhuizen
[protected]/[protected]

We made an online order for a bicycle rack which was delivered on 23 December 2020 by dawn wing. However, the item was faulty and some items were missing (packages torn open and items removed).
We have called and emailed game numerous times, complained on Hello Peter, everything we could think of and not one solution has been given so far. We demanded a refund and they told us that we cannot get our delivery fee refunded? How is this our fault if they delivered the item faulty/not as desired?
The worst possible service I have ever experienced anywhere - and this is South Africa, so that is saying a lot!

Game store always block my card it said it been suspended. Im tired of always laying complain last it reduced to 10000 i don't know why and i didn't complain if im not suitable for u to allow me to use game store card is fine u always suspended it now is the second time please rectify your mistake or I will leave it for payment