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Game Stores South Africa / Game.co.za
Game Stores South Africa / Game.co.za Customer Service Phone, Email, Contacts

Game Stores South Africa / Game.co.za
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www.game.co.za
www.game.co.za

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1.1 551 Reviews

Game Stores South Africa / Game.co.za Complaints Summary

10 Resolved
540 Unresolved
Our verdict: If considering services from Game Stores South Africa / Game.co.za with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Game Stores South Africa / Game.co.za reviews & complaints 551

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Newest Game Stores South Africa / Game.co.za reviews & complaints

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4:51 am EST

Game Stores South Africa / Game.co.za Service

Agnes Maredi is a rude consultant and she doesn't even respect customers time. She's in the store forgetting she is at work and has no will to assist. If she doesn't wanna work with people she should stay home and allow people whom need the job and will respect people and the importance of people's times have the job. Please ensure that something is done to keep your client base happy

Desired outcome: Training and disciplinary action

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4:35 am EST

Game Stores South Africa / Game.co.za Non Delivery of purchased item.

Good Day
I purchased a set of bicycle training wheels online on the 15th December 2021. The was a highlighted message that stated that if items were purchased by the 15th it would be delivered on time. I called your call center numerous times to confirm the delivery, and I assured that the item had been dispatched and I would receive a call from the courier company. I called the call center on the 24th December and requested a refund and again on the 28th December 2021, nothing happened.
Purchase date: 15/12/2021
Order Number : [protected]

It would be highly appreciated if this matter is resolved urgently.
NB: I do have audio recordings of calls made to your call center.

Desired outcome: Full Refund

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4:31 am EST

Game Stores South Africa / Game.co.za Staff

Good day.
I recently visited the Worcester Game brance. I've asked one of the staff members which was in the ile what is the price on the marked down item(as there was no price) Her reply was, go asked at the till.As all staff members was grabbing the marked down item.At the till I asked the lady infront of me for the price, and the same staff member came from the back with the same response. She refused to show her name badge and walked of.

Desired outcome: Staff to have better manners.And the branch to come up to the standard when it opened its first time

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9:36 am EST

Game Stores South Africa / Game.co.za Game stores service

Don't buy from Game Stores. I hate going to Game Stores because there service is appalling, no matter which store you go to. I then decided to shop online, and it seems that is even worse. I made an online purchase of 2 items and upon delivery I only received one of them. I then sent emails to customer care and received no response to date. In this time I contacted customer service 3 times and, as helpful as the agents were, they could not advise as to why my order has not been delivered as more than 1 store had stock of the item. Today I call back and I am advised that none of the stores have stock. Note that this item is still being advertised on their website and on social media! This is false advertising. I have sent quite a few emails and I received 1 generic email stating that there is no stock of the item I purchased. I also found out today that the systems have not been updated since Black Friday and that's why the system shows that they have stock. Black Friday was over a month ago. @massmart is this the type of service you offer?

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6:14 am EST

Game Stores South Africa / Game.co.za Bad terrible service

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping

The issue that I have experienced was: on 17/12/2021 14:00 the afternoon I visited your Game store Mokopane.
2. I went to the toy department the three employees was standing in the ile with a trolley and talking, I wanted to pass and said excuse me they ignored me, I them took the trolley the gentleman was holding and pushed it await for me to pass.

I walked in to the jewelry counter, I was standing there almost 10 min looking at the stock, no once assisted me, the lady behind the counter was talking to another employee of game, I was not greeted, I was not assisted. they did not even walk may way.
I left the jewelry dep went to the toys department.
2. I went to the toy department the three employees was standing in the ile with a trolley and talking, I wanted to pass and said excuse me they ignored me, I them took the trolley the gentleman was holding and pushed it await for me to pass.

I left toys and walked to cellphone department
I stood there again almost 10 mon, with two gentleman behind the counter not even greeting or assisting me. The one gentleman called a lady form the floor to assist me, she walked to me and said yes! not Helo or Hi. I asked about the smart watched she said yes R1000.00 plus. that wanting to even assist I turn around and walked,

Half way out a returned to the cell phone department and confirmed it has been the worst experience ever no service or customer support.

Please note on both accounts there was no extra customers at the department, only me.

This has really been the worst, and GAME is a national face, never

It occurred on: 16/12/2021

This meant that Im discussed!

If I do not get reply on my complaint I will log the whole complaint to Helo Peter

Do your Job!

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

nannelle Bezuidenhout

Store location Mokopane
Nannelle

Mokopane, MOkopane
Mokopane Limpopo
0600

Desired outcome: do your JOB

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2:33 pm EST

Game Stores South Africa / Game.co.za Undelivered items

I placed an Online Order at http://www.game.co.za on the 30 November 2021. This was Christmas gifts. I kept track of the order on the game stores website. On the 14 December I receive an email that my order is delivered. My address I used for delivery is my work address. We have a security that signs everybody in and out of the building as well as cctv footage. I have my proof that I did not receive my order.
I have contacted Game stores numerous times and was told the stock came from Game stores in the gateway Centre Durban North. I get told someone will call back the same day. I keep calling many times a day and I cannot get anyone to sort out this issue, I get the calls been put down on me. These where Christmas presents I ordered online. I want my order as I have paid for it. I'm utterly disgusted with game service. You are absolutely shocking. How do I get someone to sort this matter out as this order was a lot of money. I need this before Christmas. Game stores SORT THIS MATTER OUT NOW.
My Order number is [protected]

I will even go to game myself and collect my Items with my online proof.
I am shocked at your customer support.
your WhatsApp service I used and nobody calls me back. I sent a msg on your Facebook page inbox and get ignored. I want my items and I'm tired of waiting and been ignored. I will take this matter to the ombudsman. Your service is disgusting how you treat your customers.

Marietjie Grant

Contact me on [protected]
Alternative contact [protected]

Desired outcome: I want my Items I brought

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9:08 am EST

Game Stores South Africa / Game.co.za Delivery promise not kept

i boght as cell phone as Gift, using online game website BLACK FRIDAY.
i planned that i will have this Gift for the recepient in time even if they are delayed i will still be okay (5-10 day delivery promise ).
today as of 13DEC21 still havnt received this item. (from26 NOV)
to 13 december it is 17 day and ... according to support desk
I will only get on 20 Dec 2021. and as per support desk they ran out of stock!
I would understand and keep quiet, But to my surprise they are advertising the very same PRODUCT with new price.
Question is they dont have stock, cant supply previous orders
and still running a PROMO of same item WHY

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4:14 am EST

Game Stores South Africa / Game.co.za Electric kettle

I bought a kettle 3 months ago the item no longer work I returned it and was told they don't have stock and the discount that was offered on the item I will now have to pay back if I want a replacement of the item called the manager Douglas Simon and was told the same he can not replace the item with a different item and they can't do a repairs as the suppliers is closed no customer service no help no solution to the issue game you are up there with the worse

Desired outcome: I want a replacement kettle of the same make

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3:40 am EST
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Game Stores South Africa / Game.co.za Pricing problem

Hi so I am very upset about the service I just received at Game Vryburg - I bought a Spin Mop which was R549. 99 on the rack (which according to the Consumer law that is the price I should have payed) but at the till it was R699. 99 and when I consulted the person in charge they were very rude telling me that it was on special till tuesday, today is FRIDAY why didn't they then change the price back? And that was also the price on the rack BEFORE the Nov special so I was supposed to pay the R549. 99 but they denied me to even try and consult with someone higher or even go look on the rack.

Desired outcome: Refund of the amount owed

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6:58 am EST

Game Stores South Africa / Game.co.za Return on television

I purchased a TV online but after 2 days it didn't switch on, I sent an email and called customer care to let them know. They said send an email with pictures and within 48 hours someone will collect the TV but they didn't. Till now haven't received any response through email or any calls. I've spent 3 hours on the phone on 4 separate occasions to get this sorted but everytime they give a different story. When I called the second time the lady said 48 hours again. Still nothing. I phoned again, now a week later for them to tell me to wait another 48 hours for someone to get in touch with me. What incompetence.

Desired outcome: New TV and reimburse time wasted with no TV and airtime wasted

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8:32 am EST
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Game Stores South Africa / Game.co.za Tablet Connex

I bought a Connex tablet online in May 2021. It completely shut down in September 2021, I went to the Parow store where the device was checked and confirmed it's not working. However they did not have a Connex available at the store and advised me to email their online complaints to collect it from me. It's the 29th of November 2021, I'm still waiting for any feedback or collection from Game Online, and this after numerous emails. They respond to the emails but never with a solution.

Desired outcome: Please just credit my account and take your broken tablet back.

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11:47 am EST

Game Stores South Africa / Game.co.za Poor service delivery

25/11/2021

I am utterly disgusted at the service rendered by Game Kenilworth, Cape Town, South Africa.

My wife (3 months pregnant), entered the store today, with our 4 year old Autistic son, to do an exchange between 2 products.

She fetched the product that she wanted on the shelf and stood in the queue to do the exchange. Unfortunately, the products (which she had fetched) barcode was scratched out with a permanent marker. The till operator called the supervisor who then told another staff member to page the individual working in the specific department. This did not happen, so my wife went to the department herself as my son became restless.

When my wife returned to the till, the till operator was arrogant and refused to help her (this, after having to stand in the queue all over again). At this point, my son began crying as the environment became too overwhelming for him. No manager/supervisor came forward to assist her, instead, the till operator told her to "sort it out at customer service" and called the next customer.

1. My son had a sweater on identifying that he is Autistic, as well as a little scooter which he pushes wherever he goes to make him feel comfortable.

2. It was not my wife's duty to go and look for the department sales assistant but because no one was willing to assist her, she was forced to go.

3. At what point does anyone in retail simply react with the attitude that "this is not my problem so I refuse to assist you"?

4. The item was purchased the day before, all we were seeking was to swap it for something else.

5. This is now going to cost me an additional trip to the store to do a simple exchange which could have happened today.

6. I have always been a loyal customer of Game. Is this really the way your staff treats their customers?

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7:48 am EST
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Game Stores South Africa / Game.co.za Online deliver order [protected]

ONLINE Order for lawnmower was placed 13/11 and paid via eft. On 17/11 Dawn Wing couriers arrived with a damaged, partially sealed (effort with household type tape) BOX WITH no strapping and the delivery was DECLINED as we ordered and paid for a NEW item and cannot be sure that the item they tried to delIver was new or untampered with. A mail was immedIately sent to [protected]@game.co.za ( From the following email address - [protected]@ gmail.com)with photos attached, on which an almost immediate reply that " the matter will be atteded to, but that high complaint volumes were experienced" was received from [protected]@game.co.za
The courier guy ( Pule) phoned and tried to pursued us to accept the delivery, the situation was explained and ONCE AGAIN he was told that WE WILL NOT ACCEPT GOODS IN A DAMAGED PARTIALLY OPENED BOX.
On 19/11 @ 22H25 a mail was send to us from websupport that reads as follow:
" This is to confirm that you received delivery of the following items"

Are they not listening, or are they just ignorent about the fact that the goods WERE NOT ACCEPTED, THUS NOT RECEIVED!

We require proof of distribution of a NEW ITEM, IN A FACTORY SEALED, STRAPPED BOX within 48 hours, or a FULL REFUND OF THE MONEY PAID.

If they try to deliver the same item in a different box, sealed by them, it will constitute FRAUD and both the couriers and Game will be held liable for the consiquences.

Your assistance in this matter will be much appreciated.
P.J.Meintjies

Desired outcome: Replace with factory sealed box or refund

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7:17 am EST
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Game Stores South Africa / Game.co.za Product and ordered and paid for but not ready for collection after 3 weeks

We ordered 6x Dell 24" gaming monitors from Brooklyn Game and requested that they perform an inter branch transfer and pull all stock to their store.

3x Monitors were drawn from Wonderpark and 3x were to be drawn from either Mamelodi or CBD. These 3x monitors are still outstanding and have not been collected and transferred to Brooklyn.

We have paid for all 6x monitors in full, but are still short by 3x monitors.

We sent our driver to collect the 3x outstanding monitors from CBD and he was promptly assaulted upon stopping at the CBD store. We have since been instructed that no persons from our organization may any longer collect any products from CBD.

It has been 3 weeks since initiating this request and making it clear to the Brooklyn store that the monitors are very urgent. Yet it seems that is has very little bearing on them to perform.

We asked the staff whether the monitors include an HDMI cable and was told that it does not. We then ordered and paid for 5x HDMI cables in store. Upon unboxing the monitors, each monitors is supplied with an HDMI cable. We need to return the unopened HDMI cables, but don't want to drive to Brooklyn Game store twice. Once to return the HDMI cables and then another time to collect the outstanding monitors.

Desired outcome: Fetch the other 3x monitors and deliver them to Brooklyn store. We will collect from Brooklyn store on the same day and perform the refund on the unnecessary HDMI cables

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2:51 am EST
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Game Stores South Africa / Game.co.za R5 deals (canon instant camera)

To whom it may concern

I am a bride to be, getting married in 2022.

Getting married can be quite stressful and expensive.

So, when I came across Game South Africa's R5 Canon Instant Camera special, I was over the moon. The idea was to place an instant camera on each table, to give guests the opportunity to capture the moment. These cameras are normally too expensive, especially when buying such a large amount.

I arranged friends and family from across the country to assist in the quest in getting our hands on these cameras.

On 19 November 2022, a group of 10 people arrived at various stores, respectively. We made sure to be by the doors, before they opened, at the start of the que.

Unfortunately, thanks to false advertising, there were absolutely no stock available at any of the branches.

What an embarrassing and disappointing day. People took time of work to participate in this campaign, only to be sent home empty handed.

See attached proof of special on official website (https://www.game.co.za/game-za/en/R5-deals-tcs).

Kind regards,
Amelia Hattingh

Desired outcome: I would love the opportunity to actually buy the items at the discounted price

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11:59 am EST
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Game Stores South Africa / Game.co.za Washing Machine Defy

I purchased a washing machine 5 weeks ago, paid cash, and still not delivered ? Game galleria customer service has been atrocious. Still awaiting call back and a response to my email. I would like a refund please .

Desired outcome: Refund immediately

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1:14 pm EST
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Game Stores South Africa / Game.co.za Service

I am appalled by the way at which your staff at GAME Nonesi Mall do their Jobs, its like they do not care, at all!

You stand there as a customer for hours, literally...poor customer service, nobody says sorry for keeping you waiting, the attitude in their faces...they minding their own businesses but customers are there needing help, day in, day out...

Instead of getting help, you'll hear them gossiping about the shops politics, which we have nothing do...all we need is for them to attend to us!

Please try and train your staff, whoever is the area manager really needs to do something, and I'll make sure of that...that Store is like a ZOO...and if there was another GAME store in Queenstown, or Makro I'd sure go shop there because I cannot deal.

Black people cry of needing jobs everyday but when you give jobs to them they fail dismally but what can we do?!

Desired outcome: Fix your damn staff!!!!

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1:23 am EST
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Game Stores South Africa / Game.co.za Pool on special

good day I have a concern were game has items on sale but when you go to the shop the is no stock in hardly 3days from the sale day
I have been checking on the pool pool on special for R999 with the help of the sales consultant frm trade route and Jabulani but the item was not available since day 3 of special

Was R1, 799.00 Save R800.00
R999.00

Brand Bestway
Item no. 821884-EA
90% / 2300L WATER CAPACITY
Easy set up/Low maintenance
Polyester Frame
6 Months Warranty

Desired outcome: PLease advise as i need this item ASAP

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7:54 am EST
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Game Stores South Africa / Game.co.za Promotional products/service

Date - [protected]

Game store in Polokwane (Game Centre), went to check out a product on promotion (Bettaway Swimming pool - R999 on promotion). Worst Game Store in South Africa. No service, product not on shelves or in store. Staff loitering, no staff in corridors, spent 20 min just looking for the section of the swimming pool.
Close the damn shop..

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3:54 am EDT

Game Stores South Africa / Game.co.za Service by sonto tsotetsi

The service given by Sonto Tsotetsi at Carnival Mall on the 26/10/21 was very unprofessional including the security guard on duty who did not stamp my pop because they were busy talking about their own businesses while I'm being served….All they cared about was the guys who bought alot of liquor and the guy who is working with Sonto who did not help her, it was like I was not there both of them looking at each others eyes while no security at the door.
Maureen Moroane- keep up the good work, she even explained to me about the survey and highlighted the link to use🙌

Desired outcome: Better training for Sonto

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Game Stores South Africa / Game.co.za In-depth Review

Product Range: Game Stores South Africa offers a wide variety of products, catering to different interests and needs. They have an extensive range of brands available, ensuring customers have plenty of options to choose from. Additionally, they have a great selection of popular gaming consoles and accessories, making it a one-stop shop for gamers.

Pricing: Game Stores South Africa provides competitive pricing compared to other retailers. They regularly offer discounts and promotions, allowing customers to get the best value for their money. With their affordable prices, customers can enjoy their gaming experience without breaking the bank.

Customer Service: The customer support team at Game Stores South Africa is highly responsive and helpful. Whether you need assistance in-store or online, their knowledgeable staff is always ready to assist you. They go the extra mile to ensure that customers have a positive experience and find the products they need.

Online Shopping Experience: Game Stores South Africa's website is designed to be user-friendly, making it easy for customers to navigate and find what they're looking for. The search functionality is efficient, allowing customers to quickly locate specific products. They also offer secure payment options and a smooth checkout process, ensuring a hassle-free online shopping experience.

Delivery and Shipping: Game Stores South Africa prides itself on timely delivery. Customers can expect their orders to arrive promptly, and the products are packaged well to ensure they arrive in good condition. The availability of tracking information allows customers to stay updated on the status of their delivery.

Returns and Refunds: Game Stores South Africa has a clear return policy, making it easy for customers to understand the process. Returning products is hassle-free, and the efficiency of the refund process ensures that customers are promptly reimbursed for their returns.

Store Layout and Atmosphere: The stores are clean and well-organized, creating a pleasant shopping environment. Product displays and demos are readily available, allowing customers to try out and explore different options. Overall, the shopping experience at Game Stores South Africa is enjoyable and convenient.

Loyalty Program: Game Stores South Africa offers a loyalty program that rewards loyal customers. Customers can easily earn and redeem points, enjoying exclusive deals and offers. The loyalty program adds value to the overall shopping experience and encourages customer loyalty.

Community Engagement: Game Stores South Africa actively engages with the gaming community by sponsoring events and tournaments. They are involved in local gaming communities, fostering a sense of belonging and support. Additionally, they support charitable initiatives, demonstrating their commitment to making a positive impact.

Overall Satisfaction: Based on the factors mentioned above, Game Stores South Africa receives a high overall rating. Personal experiences and opinions confirm the positive aspects of the store. We highly recommend Game Stores South Africa to potential customers, as it offers a wide range of products, competitive pricing, excellent customer service, and a convenient shopping experience.

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Contact Game Stores South Africa / Game.co.za customer service

Phone numbers

+27 861 426 322 73 +27 80 033 3383 More phone numbers

Website

www.game.co.za

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