To whom it may concern
I would like to report the extremely poor service I received from game weirda park-mall at reds. I am utterly disappointed at the service I received. I got to the store at 10:45 to apply for a mobi cell 2 for 1 contract, a gentleman by the name of bongani assisted me, apparently he was still in training. He gave me the forms to fill out while he went to fetch the tablets. I filled out the forms and waited for his return, when he returned he had to wait for the guy who was training him to assist. Two other customers came in & were helped, while I had to wait, once those customers were assisted & left they eventually came back to me, he punched in all my information on to the computer, told me I had been approved for the contract, this was at 11:26, he thanked me for being so patient as he realized I had been waiting for so long & they kept helping the customers who had come in after me, I was told I had to wait for the other gentleman to help me as he was still in training, so I was made to wait again, at 12:00 the other gentleman came to help me telling me I was approved but not for the mymeg 500 so I needed to contact vodacom customer service & tell them I needed to be approved for finance, I called the vodacom customer service at 11:42, spoke to a lady by the name of thandeka, I passed the phone to the gentleman who spoke to the lady, he was transferred to someone else who told him he has to call finance himself. Another customer came in & they started helping that customer so I was made to wait again, at 12:05, the gentleman faxed the paperwork to finance & told me he has to wait another 5 minutes before calling them to see if they received it & could help me, went back to helping the other customer, at 12:25 I got irritated & frustrated & told bongani I would like to speak to the manager as I had been there for almost two hours, bongani called the manager, who I honestly don't know how he was made manager of the store as he is unhelpful & has no people skills whatsoever, he had a rotten attitude. I explained my frustration to him of having to wait while everyone else was served, he was so non interested in what I had to say instead he started telling the other customers who were being helped that they should wait while they helped me otherwise he would have to stand there and listen to me talk the whole day, he was not apologetic in anyway, the customer admitted that I was there before them but they were helping him first so what I was saying was right and he wouldn't mind waiting. I was disgusted at the manager for being so unapologetic when bongani and the other customers knew that service that I was receiving was very poor. That is when I decided that I had enough of waiting, asked for my documents back so I could leave, the gentleman at the counter than decided he would finally help me at 12:30 after waiting for 1 hour 45 mins, the manager told him it was fine he should give me my stuff back & let me leave as he his face showed he was only too glad to get rid of me. I shudder to think how many other customers receive such poor service from game. I went to the front desk to get the number for customer complaints, the lady asked what is the problem, the manager came behind me rattling out the number telling the lady that I wanted to lay a complaint, not apologetic in any way what so ever. My experience today has left a very bad impression in my mind of how game stores operate & I most certainly will think twice about purchasing from game or recommending anyone to visit a game store. I trust that the matter will be taken seriously as I was always under the impression that games motto is to provide excellent service to their customers. Today I was made aware that this is just an illusion which they would like the customers to believe.
Note on game customer service agents e mail:
"a customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. (Mahatma gandhi) "
Customers definitely shouldn't believe that.