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Gala Hotels Customer Care Service

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Complaints109
Pending2
Resolved1

GalaHotels

Gulbahar Mh. Harmanyolu Ust Sk. Meric Plaza № 10/5, Mecidiyekoy
Istanbul
Turkey - TR34394

Customer Support Phone Numbers

+44 203 384 6448(United Kingdom) 2 22
+90 850 360 4004(Turkey) 2 7
+1 347 871 9760(United States) 20 22
+61 266 984 063(Australia) 2 7
+39 694 804 292(Italy) 0 6
+34 911 988 474(Spain) 0 7
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
Sat9:00 AM - 6:00 PM
Sun9:00 AM - 6:00 PM
Plus

Gala Hotels Complaints & Reviews

Gala Hotels / hotel scam - fraud!

Ja
May 24, 2019

Parents have booked a hotel for a week in August, booked through Gala hotels and paid money directly to them, receiving a confirmation email. Gala website has now been taken offline, no one answering calls/emails Hotel contacted in Turkey to find that Gala hotels have cancelled without our...

Gala Hotels / fake hotel booking. cancel without refund!

Le
May 22, 2019

Gala HotelsMy Booking ID: [protected] Their customer's service phone cannot make any incoming call. It is a totally fake website! The booking I made have been cancel without any reason. I am refused to check in with this booking when I arrived in Paris on 23 Dec 2018. The hotel reception said this booking...

Gala Hotels / hotel reservation

La
May 19, 2019

This company is guilty of fraudulence. I booked a hotel reservation with Gala Hotels on November, 15th, 2018. My Booking number is #[protected]. My Visa was charged the full amount of $154.00 for one hotel night at the Parador De Ronda Hotel on June 12, 2019 in Spain. In the process of...

Gala Hotels / they took payment for a booking then later cancelled without telling me & I did not receive a refund & had to pay again at the appartment in tenerife

Jo
May 06, 2019

I booked two nights at sunset view club, calle san blas, golf del sur, san miguel de abona on 17th november 2018 & the amount of £132 was taken from my account on 20th november 2018. The date for the booking was 13th & 14th april 2019, & when we arrived were told that the booking had been cancelled...

Gala Hotels / cancelled hotel booking

Aj
May 03, 2019

I booked in May 2018 with Galahotels.com for two nights at the Jurys Inn, Newcastle in May 2019, used a Visa debit card and was debited £568.00. I received a confirmation (Your booking with the Confirmation number [protected] has been Confirmed succesfully. ), phoned the hotel and they had...

Gala Hotels / fake booking (scam)

Br
Apr 16, 2019

I booked a hotel through Galahotels on the 27th November 2018. It was for one night in a Hotel in Limerick Ireland. We received a confirmation email to say it was booked and payment was taken from my card. Upon arrival at the hotel the hotel staff informed us that the booking was cancelled...

Gala Hotels / room confirmation and payment

Eg
Apr 11, 2019

Gala HotelsDear Sir! I booked a Hotel in Boston and have a letter of confirmation for Hotel 04-11 till 04-16 for two persons on 2018-09-30 with number [protected]. Also a pay 857 eur on 2018-10-01 and have a payment on my bank account. Today in a Hotel Ramada Inn Boston Hotel they said that from you...

Gala Hotels / reservation cancelled without our knowledge!! scam!!

Ro
Apr 08, 2019

We paid almost US$ 8, 000 (Eigth thosusand US dollars) for a year end vacation package in Cuba (dec 2018). When we arrived at the hotel, they told us GALAHOTELS cancelled our reservation few days ago. Thousands of miles away from home we were forced to pay our vacation for a second time. Up...

Gala Hotels / galahotels.com

Ke
Apr 05, 2019

Scam - Thieves - Stole money from me. Don't use. Basically stole money from me. I tried to cancel reservation before stated dated. Left message on customer support line as no one would answer phone. Submitted case online to cancel. Received response that they were working on it, but nothing...

Gala Hotels / scam / refund demand

Ma
Mar 19, 2019

I reserved a hotel to Barcelona and when I arrived they told me that Galahotels cancelled the room without noticing me obviously one month before my arrival. It was on the 21 of February 2019, so I had to find and reserve on my own because no one helped me. Obviously I demand a full refund...

Gala Hotels / Unethical behaviour

Ml
Mar 06, 2019

Dear Sir/Madam, On February 25th 2019 the complaint letter below was sent to Gala Hotels ( to 3 different email address and a form submitted on their website). They have failed to acknowledge receipt of my complaint or answer my complaint letter. I have sent another email today. I have...

Gala Hotels / hotel booking

Jg
Feb 27, 2019

I booked a hotel with them in 2018 for a trip to cancun. They promptly took payment but despite a total of 7 different case numbers that they auto generated, it took my credit card company to rebate me the funds after gala wouldn't respond to even them. They didn't place a reservation at...

Gala Hotels / fake reservation

Ya
Feb 24, 2019

They are a fraud. They have a pattern of fraud operation that works like: 1. reserve and charge your card 2. never send payment to the hotel 3. you arrive at the hotel and no reservation and have to pay to the hotel directly, you may assume that galahotels.com never charged you because...

Gala Hotels / took our money for a hotel booking but didn’t pass it on.

Le
Feb 06, 2019

Took our money for a Hotel booking but didn't pass the payment onto Hotel .com and as they never received payment our booking was cancelled. We were not advised and only found out when we arrived at the Hotel and therefore had to make another payment to secure a room from the Hotel. We are...

Galahotels / reservation at dolphin beach resort st pete fl

Ge
Feb 02, 2019

12/10/2018 made reservation. You charged $ 233.00 us. When I arrived jan 28 2019 I was told that this was cancelled by galahotels istanbul tur, jan 272019. I expect a refund asap as I had to pay again. My confirmation # was 458521a. My name is gerta muellner e mail [protected]@juno.com I would...

Gala Hotels / hotel booking

Lo
Jan 31, 2019

Booking confirmation number [protected] Want refund £116.00 because you cancelled my hotel reservation but still took money from my account on 26sept 2018 I have contacted my bank about this matter and also police concerning this, luckily I phoned hotel and they notified me that you cancelled...

Gala Hotels / 2 bookings

In
Jan 17, 2019

Paid for the first one in june 2018 and the next in august 2018 the bookings covered a stay from jan the 3 untill marts the 1st. Arriving. At the hotel with all my papers I was told that the hotel had not got the money from Gala hotels so I had to pay again the total amount for my...

Galahotels.com / hotel reservation scam

Ka
Jan 15, 2019

DO NOT USE galahotels.com to book any part of your vacations or hotel stays. What happened to me was I pre-paid a hotel stay for Christmas night, 2018 at galahotels.com. I show up after driving 12 hours to get there and the hotel informs me that galahotels.com did not pay for the...

Gala Hotels / no refund after reservation cancelled w/in 24 hours

Pi
Jan 14, 2019

I made a hotel reservation via Galahotels.com on December 25, 2018, for Jasper, Alberta, and cancelled it via phone on December 26, 2018, which was within 24 hours of making the reservation. The Galahotels.com rep told me I would be refunded my money with 5 to 10 business days. It's been...

www.galahotels.com / booking cancellation without my consent and no refund statement im

Je
Jan 14, 2019

14 december I ve booked a double room at Ibis Centro Milano with www.galahotels.com. Same day the room was payed with my credit card 151, 60 €. 31 december, when I ve arrived in the hotel, the personal desk in the hotel don't have these reservation because It was cancelled. We ve tried to...

Gala Hotels / refund

Oj
Jan 02, 2019

Refund was issued by the hotel in NY a months ago. Company is not answering emails and the phone. I keep calling and it goes to voicemail. When i spoke with them i got a lot of run around that there is a third party involved. I made the booking through them. Not my issue if there i...

Galahotels.com / online hotel booking

Fa
Jan 02, 2019

I confirm the many testimonies (52) on the Complaints Board Website that Gala Hotels.com is a cybercriminal company to be absolutely avoided. During this New Year 2019 week-end, I have been stolen 813 euros by Gala Hotels.com. Their trick is to record a reservation for you in a hotel (in...

Gala Hotels / gala hotel received my money but no reservation

La
Dec 30, 2018

Its look like a nightmare in the end of the year which all hotel already fullybooked and when you do the check in then hotel said your reservation was cancelled by galahotels on 19th december 2018 I try to call for almost 7 hours noone pick up looks like the customer service fake. Email also no...

Gala Hotels / website fraud/scam

Ro
Dec 30, 2018

On December 1st, 2018, used Galahotels.com website to prepay for a hotel room in Las Vegas from December 21st through December 21st. My credit card was charged on December 1st as well. Received what appeared to be at the time a legitimate room voucher for the hotel as well as an...

Gala Hotels / travel agency

Na
Dec 29, 2018

I have used the website WWW.GALAHOTELS.COM to reserve a hotel room using my credit card. I received a confirmation from them, however, when I arrived at the hotel there were no room booked for me. I found out through google search that many more people had similar cases with this website...

galahotels.com Gala Hotels / booking cancellation without my consent and no refund statement

Im
Dec 27, 2018

I am one of the victim too. Booked a room and got confirmation on the 16 dec 2018 of my booking in travelodge in london. When I arrived, the hotel said that my booking was cancelled on the 19 dec 2018. The cancellation does not come from me and no email notification whatsoever from gala...

Gala Hotels / unauthorised charges for a booking that doesn't exist

Ly
Oct 22, 2018

[protected] Club Es Talaial, Majorca 25th May - 1st June 2109 This is a reference for a booking that didn't happen as my credit card was rejected. Tried it again using my friend's card... Mrs Rose Webb and that too was rejected so we found an alternative booking through another site. However...

Gala Hotels / fraude. scam. cobran de manera fraudulenta tras cancelar reserva, no devuelven el dinero

Lu
Sep 26, 2018

Hola, WWW.GALAHOTELS.COM están denunciados por mi parte y estoy pendiente de que me devuelvan el dinero que me cobraron sin permiso. Su modus operandi es el siguiente: En agosto de 2018 reservé un hotel al lado del aeropuerto. Me tuve que dar de alta en la web con los datos de mi tarjeta. Me...

Gala Hotels / refund of payment

El
Sep 22, 2018

I cancelled my reservation with you but you never returned my payment. Legal action will be taken if you do not return it immediately. I paid e179 and as per small print on my reservation mail, it was taking money for a very short period of time. E179 is a lot of money. This is not as I...

Gala Hotels / booking with the confirmation number [protected]

Do
Aug 30, 2018

Dear Sir/Madam, Three weeks ago I made a reservation through your web site for the hotel Tivoli Oriente in Lisbon, and 3 days before my departing I got an email requesting that I send you an attached document with information about both my credit card and my ID document. As it was the...

Gala Hotels / unethical behavior

Ap
Aug 27, 2018

I gave it a chance and actually booked a hotel in Cuba for my family $1500 usd. I tried to stay in touch with them cause I cannot afford to go to the hotel and have no reservation at check in. Some people have gotten a text message two days prior reservation with a cancellation...

Gala Hotels / reservation

Wa
Aug 24, 2018

I made a reservation to spend my honeymoon in Cuba this company charged my credit card and I never get my confirmation I called the hotel and they sayed nothing was reserved under my name . I'm wondering how those issues are posible somebody has to report this company I also read a lot of...

Gala Hotels / refund not received from gala hotels even though confirmed they would do so with in 3 days and it has been 25 days.

Sa
Aug 22, 2018

I had booked a room through www.galahotels.com for Pattaya, Thailand. I had received a confirmed booking but the next day they sent an email saying that they are unable to get me the same property which I had paid fully for. I, then asked for a full refund to which they agreed by emails. It...

Gala Hotels / fraud

Re
Aug 21, 2018

I found this company via Kayak and was brought to their website. They claimed to have rooms at the Hard Rock Hotel in Orlando and I booked it. The day before I traveled, I contacted the Hard Rock to confirm my booking, but they said they never received anything. I called every number...

Gala Hotels / accommodation

Da
Aug 16, 2018

Gala HotelsThey've stolen my money. Its been weeks now since they issued thier 'refund' to my account (which never came), they don't respond to my emails, nothing. These thieves are located in 'ISTANBUL' yet pose as an english nationality website. These thieves confirmed my booking, then said it wasnt...

Gala Hotels / refund for cancellation not received. gala hotels are a fraud!!! do not use them

Sa
Aug 07, 2018

I have been trying to call them for a whole week regarding the money they owe me for a cancellation but there is no answer and all the options lead to nothing!!! they took 2 payments form my account on 31st July: Booking ref [protected] - £551.00 Booking ref [protected] - £499.00 I then...

Gala Hotels / they are fraud

Pa
Aug 06, 2018

On 30 july I booked hotel with breakfast in paris through galahotels.com. But they sent me email about changing hotel w/o breakfast. I did not agree. They canck my booking told me we will refund your whole money. But still now they did not refund. I claimed my credit card company will talk...

Gala Hotels / booking hotel

Ro
Jul 31, 2018

Terrible service! This company cancelled my booking last minute without previous notice!!! I tried to call them to explain I was at the hotel I booked in Tallinn via their webpage since the receptionist couldn't find my booking number in their system. It took at least 30 minutes of trying...

Galahotels / unresponsive on refund for canceled hotel room

Su
Jul 29, 2018

We canceled a $1300 reservation for two rooms x two nights in Cuba through the galawebsite (gala hotels.com) in December 2016. in October 2017 Gala claims the refunded the amount, note as much as 10 months later despite the 21 day refund policy, However the Claimed refund went to a chase...

Gala Hotels / online hotel booking

Ka
Jul 20, 2018

I cancelled Booking Id: [protected] at Hotel Mercure Sevilla Havana from 16th Apr 2018 to 30 Apr 2018 at a total cost of £1, 385. I cancelled this on 4th April 2018 and requested a refund. I was told it would take 21 days and despite chasing I have still received nothing. "Dear Client Your...