Gala Hotels Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.


Gulbahar Mh. Harmanyolu Ust Sk. Meric Plaza № 10/5, Mecidiyekoy
Turkey - TR34394

Customer Support Phone Numbers

+44 203 384 6448(United Kingdom) 2 22
+90 850 360 4004(Turkey) 2 7
+1 347 871 9760(United States) 20 22
+61 266 984 063(Australia) 2 7
+39 694 804 292(Italy) 0 6
+34 911 988 474(Spain) 0 7
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
Sat9:00 AM - 6:00 PM
Sun9:00 AM - 6:00 PM

Gala Hotels Complaints & Reviews / stay away: no refund 19 days after cancellation

Mar 27, 2017

Hello, booked a hotel room through, I cancelled my booking 15 minutes later. the credit card was debited immediately for 552 UDS (the given price for the hotel stay) but 19 days later I am still waiting for a refund. Contacted customer service a few times through

Gala Hotels / payment not received

Mar 24, 2017

I have requested my money back for two bookings ([protected]-EUR 217.42 & [protected]-EUR 135.60) that I have made because of health issues I cancelled my trip. They replied that they will refund me within 3-6 days. It’s been now 46 days and still nothing. They do not even answer to my mail... / no refund

Mar 19, 2017

I advise you to never ever book anything via! I booked a hotel in January via After few days I wanted to prolong my booking. The customer service told me to cancel my reservation free of charge and create a new one with longer stay. I did as I wa...

Galahotels / holiday reservation website

Mar 16, 2017

Galahotels after 2 months still has not refunded my booking. I have called >20 times emailed> 20 times, I spoke with Bahadir and Tunayapak, both promising to refund but nothing ever happens. This company is doing this on a regular basis. They take money and then do not refund customers. I... / hotel bookings

Mar 02, 2017

Booked my hotel through in November 2016 for a trip to Cuba for 2 nights in February 2017. I was immediately charged on my credit card. Fast forward to my trip to Cuba, my hotel does not my reservation and because there's a cigar festival and a triathlon going on for the...

Gala Hotels / reservation cancelled but no money back

Jan 12, 2017

August 28, 2016 I made a reservation at Gala Hotel for Copenhagen Go Hotel but cancelled the reservation 10 min. there after. Gala Hotels accepted the cancellation and told me that they would return the amount of 285, 00 € to my credit card and that it could take up to 14 days before the amount...

Gala Hotels / will not refund - do not book

Dec 20, 2016

I booked with Gala and have been trying for over a month to get a refund for a reservation I cancelled well within their cancellation policy. The number for the US is a recording with no answering machine, and I have emailed over 5 times and every time I get a response saying it will be...

Gala Hotels / my refund booking id : [protected]

Dec 01, 2016

I booked a hotel room about 2 months ago using and soon enough received booking confirmation. Same moment my credit card was charged for this booking, everything looked as it was supposed to at the beginning but I had to cancel due to family matters. Despite of several of... / refund

Nov 02, 2016

I booked, and payed, four rooms in two different hotels for june/july 2016 and cancelled one of the rooms of each hotel within the time indicated by GALAHOTELS to be refunded. However, after more than four months I have not yet received the promised refunds for canceling one of the 4 room...

Gala Hotels / company changed out hotel then no refund

Aug 30, 2016

Last week i made a reservation with Gala for a hotel in Santorini in which i was part of a wedding party. I paid in full and I paid in full which came out of my account immediately and received the confirmations, I was asked to email back acceptance of the no cancellation policy which I...

Gala Hotels / booking doesn´t exist

Jul 29, 2016

Booking ID [protected] - NH Arguelles Vallehermoso, 65 28015 I booked a reservation for the aformentioned Hotel on the 11th July for 3 nights 29th July to 1st August. The Hotel have no record of the booking. We are since 12am in effect out on the street with no hotel and effectively... / fake website

Jun 17, 2016

I book a room last may for one night and when I went to the Hotel, they told me that they wouldn't accept my voucher because they didn't get any confirmation from the web or gala hotels. I tried to contact customer service, and no one answered me. I had to pay the full price... / still waiting for a refund after 5 weeks

May 03, 2016

I did a reservation with Gala Hotels on March 29 2016 and I am still waiting for a refund of 952 EUR - 5 weeks after I did the cancellation! I have contacted Customer Service 3 times now and they are just telling me that they are working with the refund and that I will get it as soon a...

Gala Hotels / abused my visa card

Feb 25, 2016

i was making a reservation thru their website. when keyed ph. #, inmediatly received a call from a very corteus gentleman saying my reservation had until 29th of february to cancel. after i finalized my booking i realized they inmediatly charged my credit card. then inmediatly went to...

Gala Hotels / missing refund at cancellation

Feb 03, 2016

I booked two hotel rooms in Cuba Sept 17th 2015 for one week around New Year. Unfortunately I had to cancel my trip and the hotel booking at Oct 25th. I received a reply that my money would be refunded within 21 working days. Dec 4th I sent a reminder and received a reply that the refund would...

Gala Hotels / not receiving promised service, not receiving refund

Jan 12, 2016

On 12.01.16 booked hotel in Frankfurt airport paid 116 British pounds, received confirmation attached below: ' Dear MICHAEL TOM Thank you for choosing Your booking with the confirmation number [protected] has been confirmed succesfully. Please print your voucher from your... / problem with booking

Dec 29, 2015

Hello. We just booed a hotel and had problems with our booking when we arrived. Seems like many people are having the same problem. I would never book with them again. We were lucky and got our problem resolved but it took a lot of effort and the phone system is a joke!! We did also...

Gala Hotels / refund payment not received - rooms cancelled - due a refund of & euro;696

Dec 16, 2015

I made a reservation to stay at the Arden Hotel in Birmingham in the UK on the 21/10/2015 through Gala Hotels Booking not realizing my colleague had already made a reservation at the same hotel through another travel company. I cancelled my booking the following day on the 22/10/2015 my...

Gala Hotels / hotel booking frauds

Nov 20, 2015

Indeed, it very much looks like this company frauds. I made a wrong booking, Right after receiving confirmation I discovered it was the wrong month and tried to call service phones. No connection! Lice Chat does not work either. I send three e-mail with complaints and got answer the next... / refund withheld 2 months continually being told it has been paid / not paid

Sep 14, 2015

During my stay in mid June 2015 there was flooding in hotel which meant all guests had to vacate and terminate stay in hotel. I am owed from them around 159 euros and have been fobbed around for last 2 months and I am being told money refunded then not etc, My bank details etc are all in...

Galahotels / accommodation

Sep 10, 2015

I booked accommodation at a Hilton Hotel in Vienna and emailed them a few days later asking to change the booking. Several weeks before the time of the booking. I had my Visa card debited but no further contact until I emailed twice more when I got a response to say it was non refundable. So... / money taken from my account, hotel not booked

Aug 18, 2015

I am owed over $1000 after they received my payment but failed to book my Hotel. The hotel was in Cuba, I arrived to find the Hotel had no knowledge of my booking. The hotel had been closed for repair and the group under which it is managed always relocate customers if they need to.My...

Gala Hotels / fake company

Jul 07, 2015

Fake company, we made reservation for hilton Amsterdam on 4/4/15. Our credit card was charged at the same time of out booking. At the time of our arrival to Hilton Amsterdam we were told that our reservation does not exist and never did. I have contacted Gala Hotels a few times and they...

Gala Hotels / fraudulent co

Jul 04, 2015

Do not do any business with GalaHotels. Com I have made Hilton Amsterdam reservation through GalaHotels 3 months prior arrival. Upon arrival to the hotel we are being told that we do not have any reservations. I called my Credit Card co and been told that GalaHotels credit my card 3 day... / fraudulent company

Jun 13, 2015

I tried to book a hotel from this webpage. I paid with a debit card, they carged me and sent me an email with the confirmation. Two days later, the sent me an email asking me to send them a photo of my credit card (I paid with debit) and also a photo of my passport. All by email. In my...

Galahotels / reservation did not exist, no money back

May 21, 2015

reservation did not exist, no money back. Booked a couple of times with Galahotels last years. Was allways ok. Now booked a hotel in Athens centre (Greece). We arrived around 10 pm: there was no reservation. After hours of phoning and talking: they found a reservation with another hotel with...

Gala Hotels / gala hotels - never!!!

Mar 26, 2015

I would like to inform anyone reading this: never book over gala hotels on the internet. My story: - i have booked hotel in brussels (Cascade louise) and it seemed anything was ok: i’ve got booking confirmation, voucher from the hotel, invoice and when i confirmed the booking the money wa...

Galahotels / fake booking

May 23, 2014

I made one reservation on the website in 02.05.2014 for 3 nights in Barcelona at Hotel California.The GalaHotels charge my credit card and sent me one voucher for the booking I made.In 19.05.2014 I arrived at hotel at 10 pm and the personal for the hotel say to me that reservation dont...

[Resolved] / fake booking website

Nov 03, 2013

I booked a hotel room using and soon enough received booking confirmation. Same moment my credit card was charged for this booking, everything looked as it was supposed to at the beginning but when I arrive to the hotel they told me that there is no booking under my name...

Hotel Collect / Gala Hotels / scam


Hi, a lot of people knows that Hotelcollect is a scam site, I think wich the new name for the same fraud is Gala They have the same location and are using the data base of hotelcollect.