AMResorts Customer Service

7 Campus Boulevard
Newtown Square
United States - 19073

Customer Support Phone Numbers

+1 610 359 8130(Head Office) 14 0
+1 888 496 3879(Zoetry Wellness & Spa Resorts) 2 0
+1 866 467 3273(Secrets Resorts & Spas) 2 0
+1 855 652 7328(Breatheless Resorts & Spas) 2 0
+1 866 237 3267(Dreams Resorts & Spas) 2 0
+1 877 669 9953(Now Resorts & Spas) 2 0
+1 855 473 3532(Reflect Resorts & Spas) 1 0
+1 866 786 7227(Sunscape Resorts & Spas) 2 0

AMResorts Complaints & Reviews

AMResorts — delayed opening/ comparable resort

On Oct 11, it was announced that Now Natura would have a delayed opening. I alerted the travel company to the information regarding the delay about a week after it was announced. They had no knowledge of it and stated they would get back to me within 24 hours. It took another week and 4...

Hotels  · Nov 13, 2019

Zoetry Resort — hospitality industry

On 10/22/19 I checked in to zoetry 5 Star all inclusive resort and that is when it all started, First it took us about 40 Min to check in. When we went to our room We did not have the bottle of champagne and basket of fruit we did get the bottle of champagne and a plate of fruit, a basket...

Hotels  · Oct 31, 2019

AMResorts — destination wedding travel agency

I started Planning my wedding in March 2019. My wedding was originally set to be at Dreams Dominicus La Romana in the DR. Due to the many "mysterious" deaths we decided to switch locations Which was a headache in itself. I knew It wasn't going to be easy or convenient for me, my guest, or...

Hotels  · Oct 03, 2019

AMResorts — now larimer closure

AMResorts  —  Now Larimer Closure Add a Comment This is a copy of my complaint of 25th September 2019. Can you please let me know by return e-mail that you have received such a complaint. On the 19th May 2019 our friends Mr and Mrs Urquhart, my wife and I had booked to stay at the Now Larimer...

Hotels  · Sep 30, 2019

AMResorts — now larimer closure

On the 19th May 2019 our friends Mr and Mrs Urquhart, my wife and I had booked to stay at the Now Larimer on 1st September for 14 nights in the Preferred Master Suite Ocean View. We were really looking forward to returning to the Now Larimer as we had previously stayed there 5 years ago...

Hotels  · Sep 25, 2019

Now Emerald Cancun — horrible experience member nsx000602

My wife & I just spent a week at Now Emerald in Cancun, which was the worst vacation resort we've ever been to. From the second day there we were asking them to move us to another resort. Finally on Wednesday night at 8:30pm they told us they would move us to Dreams Sands. At 9:30...

Travel Agencies  · Sep 23, 2019

AMResorts — am rewards promotion

Was called in April 2019 by a Quality Assurance Promotion Manager Edgar Bruno and a Verification Legal Officer Claire Magnus. I have all of the email correspondence. They scammed my husband and I out of thousands of dollars using AMRESORT email and letter head, etc.. Edgar's phone number...

Hotels  · Sep 06, 2019

AMResorts — all inclusive vacation overcharge

May 4, 2019 I booked Secrets Silver Sands confirmation #B920A0S3. On the day before the trip I accidentally discovered the resort was closed! No one contacted me to rebook. I called and was eventually given a suite at Secrets Akumal. As this was all inclusive, the airline tickets were...

Hotels  · Aug 16, 2019

AMResorts — service, food, cleanliness, etc.

I am writing you today to make you aware of a recent vacation stay I organized for my brother, Gerard Mule' and his wife, Francis Mule' for her birthday along with some friends. They checked in Sat. July 20th and checked out Sat. July 27th. They were looking forward to this trip for a very...

Hotels  · Aug 02, 2019

AMResorts — hotel

Good Morning, As per our conversation earlier I am writing in regards to the incident that my family and I experienced. As you can see from The booking information below we are a family of 5 and stood in 2 separate rooms at reflect. We booked an excursion through the VIP services at the...

1 comments Hotels  · Aug 02, 2019

AMResorts — now larimer punta can

I have been at the Now Larimer resort in Punta Canadian for the last 14 days. Upon arrival we found half the hotel closed for renovation and for the last four days have been bombarded with construction noise from 8.30until 17.00 Over half of the restaurants have been closed on alternate...

Hotels  · Jul 28, 2019

AMResorts — reservation issues and inability to get response from representatives

My sister and I booked vacation for the week 11/20/2019-11/25/2019 (6DA000SP). Our reservation was booked. We realized that Thanksgiving week was the following week, which is what we thought we were booking for. I left several voice messages and email for the representative that we'd...

Hotels  · Jul 22, 2019

AMResorts — breathless cancun

My Wife and I went to Secrets Cap cana on our honey moon last year. WE loved it, even though the water was slightly disappointing the staff wnet over and beyond to make us happy and that was appreciated. This past weekend July 4th to July 8th we went to Breathless in what we thought wa...

Hotels  · Jul 09, 2019

AMResorts — treatment of quests and rude racist remarks and lying employees

To whom it may concern, I am also reaching out to your corporate headquarters in regards to our stay at your resort last week. It was the worst experience of our lives and we have traveled to many countries. We requested to speak to a manager while there but was denied to see one. We...

Hotels  · Jun 19, 2019

AMResorts — secrets silversands mexico booking july 2019

I have a holiday for 4 booked at this hotel through British Airways, when I contacted the hotel I was told you are closing for the period I have booked, when BA contacted you they were told it is still open. I have heard on numerous social media sites that we will not be staying at thi...

Hotels  · Jun 05, 2019

Secrets Wild Orchid Montego — hotel

To save time for those who want the main points I have typed my summary of the main issues first but read on for my full report if you wish. Summary: 1. Sewage seeping up in bath, shower and sinks - resort wide problem. 2. Drugs offered openly to guests by staff, the lifeguards sell drug...

Hotels  · May 29, 2019

AMResorts — cabana/restaurants/housekeeping/tours

I choose this dreams hotel as have visited hotel in Mexico twice before and had a fantastic stay. La Romana dominion republic was very disappointing and started before I had even left UK and then continued to disappoint booking reference QUIYZA 23/04/19-30/04/19 mr b j down/ christina...

Hotels  · May 07, 2019

Am Resorts — paid for an upgrade for room and services and never received anything

I upgraded my room in the resort on the day of arrival as the original room booked was in very poor condition - bathroom had mold and smelly. I paid an extra $240.00 USD for the week to be upgraded. We were to receive an upgraded mini bar, bed turn down service, newspapers and snacks. None of...

Hotels  · Apr 28, 2019

AMResorts — credit not received

To Whom It may concern, I went to St-James Resort (PreferredClub) from February 16th to February 23rd. My daughter and I had a really good time but when I got home I realized that I was over charge for over $2100. We left the resort very early on the 23rd and people were behind us so I...

Hotels  · Mar 13, 2019

AMResorts — incorrect charge - requesting refund

AMResortsI stayed at Now Sapphire and was overcharged for my daughter as an adult. I was told it was $113 and the credit card was charged $1113.50 on 12/26/18. I found on Now Sapphire's website that the difference between a 12 year old and a 13 year old was $41 for the exact same room at the same...

Hotels  · Mar 13, 2019

AMResorts — dreams punta cana

1. Stranded at new presentation resort Zoetry by your company, over 5 1/2 hours with no ride back to our resort. I had to get a hold of Kathy at Dreams and demanded a ride back. The driver arrived and drove about 5 mph and demanded more money the entire trip back. He made several contact...

Hotels  · Jan 31, 2019

AMResorts — unlimited vacation club $199 for 3 days 2 nights timeshare presentation gift

Many of these companies are a scam. Plain and simple, how they make their money. My husband and I attended a time share presentation at Secrets Maroma on 11/22/2017 as he has purchased a Ritz Carlton Club and Marriott Club, he likes to vacation. Our certificate (75507) expires in 18 month...

Hotels  · Jan 29, 2019

AMResorts — refund for cancellation

Dreams Huatulco 7/29 - First contacted Dreams Huatulco about our wedding 8/2 - First response from Andrea Alvarez received 8/8 - Sent wire transfer for $750 to hold 8/8/19 for our date to Andrea Alvarez 10/15 - Sent email to cancel wedding reservation to Andrea Alvarez 10/30 - Received...

Wedding Services  · Jan 09, 2019

AMResorts — a very disappointing vacation

Good day, I would like to begin by stating that we (my husband and I) do not travel often. This year we decided to book a vacation to Jamaica which was our number one destination based on feedback from friends. With that said, we decided to spend more than we normally would to enhance...

Travel & Vacations  · Nov 20, 2018

Am Resorts — membership to unlimited vacation club

We went to Punta Cana in the Dominican Republic in early febuary of 2018. We stayed at Dreams Punta Cana. It was a great resort except for one big problem. We feel COMPLETLY taken advantage of while in a vunerable position. A sales guy right off the hop after registering upon arrival wa...

Vacation Clubs  · Oct 23, 2018

AMResorts — service

Hello my name is Virginia Williams and I stayed at The St. James Secrets Resort from 9/17/18-9/23/18. When there I received a phone call at about 11:30pm on or about 9/20/18. The guy called and said would you like a complimentary bottle of champagne I said sure the room service guy came...

Hotels  · Oct 07, 2018

AMResorts — horrible customer service

Hi, My name is Audrey Henderson and I stayed at the Breathless Hotel in Jamaica to celebrate my birthday for 4 days, starting (Friday) 9/28 - until 10/2 (Tues). My best friend was traveling from a different city than I was and she ended up checking in first - on that Friday, the 28th. For...

Hotels  · Oct 05, 2018

AMResorts — sunscape bavaro beach / sunclub vip package

I'm Sept 27, 2018 my wife and I de used to celebrate our bdays at Sunscape Bavaro Beach, with a VIP Sunclub Pacakge upon arrival the room hooked was not available, they made us go to three different rooms all of them smelling like cigarettes and dirty. We returned to the sunclub Lounge to...

Saint Cloud Travel & Vacations  · Oct 01, 2018

AMResorts — breathless of montego bay

AMResortsDouglas DeSorbo 6004 Catlin Drive Tampa FL 33647 [protected] [protected] AMResorts Company 7 Campus Blvd Newtown Square PA 19073 sales.[protected] posting September 23rd, 2018 To Whom It May...

Flooring Installation  · Sep 23, 2018

AMResorts — secrets wild orchid resort jamaica

Good Afternoon, My husband and I just returned from your resort to celebrate my 50th birthday. We chose your resort after having a very lovely experience in Cancun at Christmas. We have stayed at several Secrets resorts. Your staff is wonderful and the beach is fabulous. I want to comment...

Hotels  · Aug 23, 2018

AMResorts — now jade riviera cancun

On 07/12/2018 our daughter was injured in the pool. She was sitting with her feet under her on the tiled bench and her brother leaned across her to grab a toy, she cut her foot not he broken tile, requiring stitches. The staff was very gracious and fairly helpful. They paid for her medical...

Hotels  · Aug 23, 2018

AMResorts — secrets capcana resort & spa

Honestamente, por ser un hotel de la categoría de uds, hotel 5 estrellas, y un lugar como es Punta Cana que vive del turismo nunca pensé que podría transcurrir una situacion de esta manera. Como ustedes saben, a raíz de la intoxicación que sufrí con sus alimentos, me provocó una gastroenteritis aguda...

Hotels  · Jul 26, 2018

AMResorts — secrets cap cana resort and spa

AMResortsGood Evening, My name is Niurka E. Cabret, I visited Secrets Cap Cana From Sunday July 1st 2018 to Friday July 6, 2018. I, along with my husband Yosef E. Cabret and our best friends for more than 20 years: Mirtha and William Fernandez. We booked this trip back in March 24th, 2018. All of u...

Hotels  · Jul 09, 2018

Unlimited Vacation AMResorts Breathless Dominican Republic/ Mexico — predatory vacation package/ name angela ivey tele-[protected]

My name is Angela Ivey and I am submitting a complaint to your office in hopes that I can retrieve $1400.00 dollars that was given to Breathless Hotel an additional cost of the trip because I lost my credit card and realized I did not have the card because it was lost or stolen while going...

Credit Cards  · May 01, 2018

Unlimited Vacation Club/AMResorts/GBS International — vacation booking

I am a UVC member and booked a vacation through GBS in November. We modified our booking and GBS was supposed to cancel the initial booking and enter a new booking and issue a credit for the initial booking. Very simply, GBS charged me double and never issued the credit for over $3800...

Vacation Clubs  · Mar 16, 2018

AMResorts — dreams playa muheras

Booking number # [protected] travel dates 2/13-18 Names: Irina Avdushev + husband and two kids 4 y.o and 3 y.o To whom it may concern, I would like to share my experience during my stay in Dreams Playa Muheras few weeks ago. Honestly it took me so long to write this email because I wa...

Elmwood Park Hotels  · Mar 14, 2018

AMResorts — booking

In October 2017 I placed a reservation for Secrets the Vine Cancun for a stay from May 30 to June 6th. In February 2018 I called customer service to see if I could change my reservation to a room with two beds. I spoke to a customer service rep who reviewed my reservation and helped me...

1 comments Business & Finances  · Feb 04, 2018

AMResorts — wedding/honeymoon/service/food poisoning/dirt

AMResortsI and my wife Ruth recently visited Dreams La Romana for our wedding and honeymoon. We would like to thank our wedding planner Yessica who gave us a wonderful day and made all of the wedding arrangements as stress-free as we could have wished for. However, I do have some very serious complaint...

Hotels  · Oct 22, 2017

AMResorts — room, resort, staff, and service

I was celebrating my 50th Birthday (of which I will never have another)I set up the trip for myself, three Sisters and two friends (girls trip) was the trip I decided I wanted to have. I made the choice based on Nov 2016 going to a Now sapphire, and March 2015 a secrets. I thought iwa...

Travel & Vacations  · Jun 05, 2017

Am Resorts — unresolved room problems

To Whom it May Concern, My name is Tiffany Learnard-Scavo, my husband and I stayed at Secrets Sanctuary Cap Cana from September 11, 2011 through September 24, 2011 for our honeymoon. Upon check in, we opted to upgrade our room from our original booking in the Junior Suite Ocean Front to the...