Gala Hotels Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.


Gulbahar Mh. Harmanyolu Ust Sk. Meric Plaza № 10/5, Mecidiyekoy
Turkey - TR34394

Customer Support Phone Numbers

+44 203 384 6448(United Kingdom) 2 22
+90 850 360 4004(Turkey) 2 7
+1 347 871 9760(United States) 20 22
+61 266 984 063(Australia) 2 7
+39 694 804 292(Italy) 0 6
+34 911 988 474(Spain) 0 7
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
Sat9:00 AM - 6:00 PM
Sun9:00 AM - 6:00 PM

Gala Hotels Complaints & Reviews

Gala Hotels / online hotel booking

Jul 20, 2018

I cancelled Booking Id: [protected] at Hotel Mercure Sevilla Havana from 16th Apr 2018 to 30 Apr 2018 at a total cost of £1, 385. I cancelled this on 4th April 2018 and requested a refund. I was told it would take 21 days and despite chasing I have still received nothing. "Dear Client Your...

Gala Hotels / payment fraud

Jul 17, 2018

Last week I sand enclosed mail to the Golden Jubilee Hotel Glasgow. Vikki Hamilton answered 'You will have to contact Gala hotels directly as this is the agent you have booked via.' Here we go: Dear administration of the Golden Jubilee Hotel Glasgow In the past years we were...

Gala Hotels / hotel

Jun 20, 2018

I am regular customer of galahotels for some years. Usually I am satisfied with your services, that's why I am continuing with you. But sometimes it happens, that you sell the 3-star hotel for the 4-star. I had such bad experience again on my last visit of Budapest. I booked and paid with...

Gala Hotels / hotel booking in hotel aeroporto, porto ref no [protected]

Jun 18, 2018

We booked and paid for a nights accomodation at Hotel Aeroporto in Porto, Portugal for the 31st May 2018 and our reference number was [protected].When we arrived at the hotel that evening, we were informed that the hotel is not registered with your company and that we had no booking.They...

Gala Hotels / refusal to make a refund

Jun 11, 2018

On 25 February 2018 I made a booking for a one night stay at The Arethusa Hotel in Athens for 29 May 2018. I paid an extra 4GBP for cancellation protection. Booking number [protected]. On 24 May 2018 [5 days before our intended stay], I emailed Gala Hotels to cancel the booking. On 27 May...

Gala Hotels / refund on flexible room

Jun 06, 2018

I booked a flexible room rate for a hotel at Heathrow with Gala Hotels not realizing that they were not directly the hotel company. I cancelled the room under the policy this was refundable and 23 working days later I have still not received my refund. I have an email stating the refund...

Gala Hotels / pago pendiente

May 17, 2018

Ya ha pasado 37 días de mi reclamación y sigo sin mi reembolso de $1407.00 dólares, 1 semana atrás les reclame y expuse mi experiencia, recibo 2 correos indistintamente diciéndome que mi caso ha sido cerrado y están trabajando en mi reembolso. Como cierras mi caso si tienes una deuda conmigo!!! E...

Gala Hotels / son unos estafadores

May 10, 2018

Estoy pasando una mala experiencia con esta agencia, realize una reserva con ellos, buenos precios, era lo que podia pagar, me cobraron al momento a los 10 días recibo el #de booking con la información de la reserva, a los 5 días siguientes llamo al hotel para confirmar la reservación y me...

Gala Hotels / id: [protected] - cancellation refund

May 04, 2018

Gala HotelsI have made a hotel reservation and canceled it in due time. The payment of 855€ was immediately debited from my account when it shouldn't have been. When I canceled you sent me the cancelation e-mail bellow attached. By not refunding my money in the 21 business days that you stated in...

Gala Hotels / cancelación y reembolso

May 02, 2018

Debería haber resibido mi reembolso... # de reservación. [protected] Al no haber reembolsado mi dinero en los 21 días hábiles que declara en sus condiciones, ha incumplido la ley en Turquía ya que al no haber reembolsado el dinero en el tiempo establecido por usted, significa que ha modificado...

Gala Hotels / booking a hotel and getting scammed

Apr 12, 2018

My wife booked a hotel in Athens with Gala hotels. We were notified that they wanted to direct us to another hotel (this appears to be a typical practice of Gala hotels as far as I can see the complains in online). We refused to get booked to the other hotel and got promissed a refund. We have...

Gala Hotels / cancellation with no alternative

Mar 29, 2018

Good afternoon, I received a devasting phone call today saying that your hotel in Amsterdam cannot accomodate me tomorrow (30.3) night. The person who called was really hard to understand, with his broken English, and he was not helpful. I was told that they will find an alternative...

Gala Hotels / your booking with the confirmation booking id : [protected] hotel name : kyriad hotel orly aeroport - athis mons city name : paris ch

Mar 20, 2018

I contact you because we have a reservation for an hotel near Paris N° [protected]. we must believe that we have made a mistake of date in the reservation by reserving February 14, 2019 instead of February 14, 2018. Is it possible to cancel the reservation and refund me 67 € the amount...

Gala Hotels / fraud booking

Mar 10, 2018

I booked a hotel with galahotels and paid for it in november, the booking confirmation was [protected]. They charged #155 for this booking and asked for more details after this booking. I provided the details but the hotel denied me the booking. There was absolutely on response from gh...

Gala Hotels / false booking no refund

Feb 28, 2018

cant get through on any of your telephone lines! Further to our conversation we booked a hotel with galahotels and paid for it in November, the booking reference was [protected]. they took £1100 for the booking. I had no confirmation for the booking 2 weeks prior to the stay I phoned up and...

Gala Hotels / cancellation free of charge w/o reimbursement

Feb 08, 2018

Booking ID : [protected] Hotel Name : Melia Las Dunas Hotel 24/12/2017 "Your request CAS-120009-M0P0H6 has been finalized. Please see the resolution comments below : Your booking has been cancelled free of charges and there will be a full refund of the amount you paid to us within 21...

Gala Hotels / refund on hotel reservation cancellation

Jan 26, 2018

Booked a refundable reservation at Savoia and Jolanda Hotel in Venice on this site. Cancelled the reservation a week later. Received an email that the reservation was canceled and my credit card would be credited. Still waiting for it to happen. Sent 4 emails and no resolution. Ready to...

Gala Hotels / change of registration

Jan 20, 2018

I booked a hotel via trivago in California using this company gala Hotels. Due to a broken wrist with my daughter, I had to reschedule the trip. After calling, emailing etc. I finally got a response requesting a copy of the doctors note. I sent in her emergency room records and there wa...

Gala Hotels / forced relocation

Dec 20, 2017

I called call center to guarantee that botel Amstrdam was available and guy said yes so i booked and paid online Then i got an email stating that botel is fully booked and i had to relocate they even suggested a terrible and far away alternative but i picked another one The next day botel...

Gala Hotels / no refund

Dec 09, 2017

I booked a hotel in Mexico with the company After my booking I went online and noticed how many complaints there were to the point where it was called a fake company . I decided to cancel it and rather book with a reliable company . Galahotels recognized my cancelation and...

Gala Hotels / hotel was booked out

Oct 12, 2017

ID [protected] I received a confirmation by e-mail and I had to pay when I did the reservation. For 3 nights. EUR 330.- When I arrived at the Hotel Ibis Styles Berlin Ost the night of 10th October 2017, the hotel was booked out. I had to stay in a hostel in one room with 12 other person...

Gala Hotels / no transfer!!!

Oct 11, 2017

Gala HotelsI write from Italy and I want to complain because in my last trip to Havana Cuba (August 6th 2017) on I payed for a transfer but nobody was in airport and I’ve to take a taxi by myself…so it’s false that you guarantee a transfer from Havana Airport to hotel Saratoga that I’ve booked with...

Gala Hotels / no refund my money

Sep 25, 2017

I made two reservations and then I cancelled it. This booking was cancelled (by Gala) and I was informed that I would receive a full refund within 21 business days. I still have not received this refund!! I have emailled numerous times and a case reference (CAS- 104146-W8L4Y7) has been...

Gala Hotels / non refund of my money

Sep 23, 2017

I made a booking with Gala Hotels in August, I cancelled the booking 2 hours later, called Gala hotels to find out when I would be refunded back my money and I was told within 5 working days .. it's been 4 weeks now still no refund . I rang them again yesterday and these email was sent to...

Gala Hotels / refund of booking cancelled by gala

Sep 19, 2017

I booked a hotel on 17th August through Gala for Las Vegas, booking ID [protected]. This booking was cancelled (by Gala) and I was informed that I would receive a full refund within 3 - 4 days. I still have not received this refund!! I have called numerous times and a case reference...

Gala Hotels / didn't get a refund after 45 days

Sep 18, 2017

On August 3rd I booked a hotel room in Havana/Cuba through your website and cancelled on the the same day, due to change of plans. This room was booked under a free cancelation policy, reservation ID [protected]. On August 24th I sent a message to Gala Hotels Customer Service...

Gala Hotels / fraud reservation

Sep 17, 2017

September 2017 Booking iD [protected] and [protected] Confirmed by gala hotels said reservation which was free cancellation. They charged my Visa card and after checking with the hotel, there's no reservation from Gala Hotels or any other at my name. I ask for the cancellation and funds return...

Gala Hotels / scam

Sep 09, 2017

I booked this hotel with Gala Hotels and although during the booking it was clear I would receive my voucher immediately. This was not the case, I did not receive my voucher. Therefore I phoned the hotel to ensure the booking was successful and I was told they had no conformation for thi...

Gala Hotels / hotel cosmopolitan, leeds

Sep 08, 2017

I booked a one night stay at this hotel for 6th Oct 2017. I chose a refundable option as there was a possibility I may have to cancel, I was given the date of 2nd Oct for latest cancellation, This booking was made 25th August. On 27th August. I did indeed have to cancel. I received no... / withholding of refund suspected bank card cloning

Sep 07, 2017

This company is based in Turkey. I booked a hotel (Gran Hotel Ibiza) on a free cancellation basis. They would not take Amex so I (unusually for me) used my bank card. Immediately I realised the company was Turkey based, and I then checked the internet to see if there were customer... / no refund for cancelled hotel booking

Sep 06, 2017

- July 6th, 2017 - booking ID [protected], [protected] I booked a hotel in Paris(twice) and cancelled i almost right away. My debit card was charged 558 Euros which I believed fully refundable as they assured me. The website informed me that the refund would take about 21 working day...

Gala Hotels / do not use this company

Aug 25, 2017

I booked a room from galahotels, paid and didn't receive any confirmation. I phoned them and they couldn't find my reservation because all of the rooms were fully booked BEFORE I did. They agreed to refund that never was never received. So including all the facts, I have a question - where...

Gala Hotels / refund not paid

Aug 16, 2017

Gala HotelsI made a reservation on 19 june 2017 for a hotel in Cuba. The next day I cancelled this, because I didn't trust the website. I got a mail back that they will give me the full refund within 3 weeks. Till now there was no refund paid. I sent them mails, but they don't react. Now the whole...

Gala Hotels / failure to provide refund

Jun 26, 2017

I made a reservation with this firm, totaling almost $4000, in around may of 2017. When I cancelled it around a month ago, they promised me to send me a refund in two-three business days. I still have not received a refund. Here is a copy of the email I sent them today: Gala people, My refund...

Gala Hotels / company is a scam

Jun 01, 2017

I booked a hotel in Paris for me and my family and on my way to the hotel I called to confirm our booking and was told they didn't have any reservations for us. I sent my confirmation email from GalaHotels and they were still about able to find it. I cakmtacgrd GalaHotels to get a refund...

Gala Hotels / gala hotel customer service

May 12, 2017

My sister and I have booked two night in a Copenhagen Gala Hotel, and - due to insecurities about dates and length of stay - we chose NOT to go for the non-refundable option, but the second best price, which was a "Life Happens insurance" - to be sure we could make amendments to our...

Gala Hotels / they cancelled my booking and no refund

May 04, 2017

I booked a hotel in London through galahotels but they cancelled in the same day saying the hotel is no longer available and they will refund me ... 6 weeks later no REFUND !!! I followed up every few days, mails, complaints and every time I get the same mail that my refund was processed...

Gala Hotels / refund never received!

May 01, 2017

We booked a hotel in Cuba just to find out when we called the hotel that it was full. Our mistake for not checking the reviews of before we made the payment, however we cancelled the booking and called them to find out about the refund. They said we would get it within 3 day, but...

Gala Hotels / unethical behavior

Apr 13, 2017

On 28.02.17 i made the reservation #[protected] with galla hotels for a stay with eden hotel wolff- munich from 30.03.17 to 04.04.17. on 01.03.17 my creditcard was debited of eur 737 and i received a voucher and information about the hotel. on my arrival to the eden hotel wolff on march...

Gala Hotels / unethical behaviour

Mar 27, 2017

To whom it may concern I am writing to you on behalf of my daughter Aoife De Bhal. She is a third year student with DIT in Dublin and she applied for an Erasmus work placement, a stage, in one of your Gala Hotels in Cannes on the 1st February, Hotel Colette. She was delighted to get the...