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8:59 am EST
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Beng Hwa (HQ Furniture) - Bad Service

The Furniture shop staff promise but never make their promise . I have bought a sofa from them 1 month ago and is spoilt, just seated for few weeks and have sound everytime when you get up from the sofa. Promise will sent a staff down but never come down always the same old excuse, my people from the warehouse never call you about it always give this old...

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12:00 pm EST
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Smart Choice Furniture Auburn - Poor service and product not delivered as agreed

I bought an entertainment unit, paid full and agreed the delivery day on the 27 Dec despite I reminded the lady several times that the 27th is public holiday. She said no problem and would be delivered on the 27. Waited until 12 AM today and decided to give them a call. They told me they couldn't deliver today because of public holiday. The only possible...

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1:32 pm EST
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Saugerties Furniture Mart - Behavior of sales staff/owner

I recently went to Saugerties Furniture Mart to look for a nightstand. I found one that had a pretty good chip in it. It was marked $200. I asked Russell, the owner if that was the best price. He told me I shouldn't be in a furniture store. I should shop in Target, etc... I always thought furniture shopping was like car shopping, there is some room for...

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7:17 am EDT
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Klaussner - Leather suite

I have e-mailed klaussner twice and not had the courtesy of of reply re a lifetime warranty I paid extra for when I purchased my leather suite. The foam cushions need to be looked at and possibly replaced. My husband assures me that whoever took over Klaussner, also would honour the extended warranties that people paid for. I am uncertain of this and seek...

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1:39 pm EDT
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Le Pere du Meuble - Insulting service call

You can not avoid sliding forward and to the middle of the sofa (pic). I specificaly asked the salesman if these cusions would sink in before sale and the salesman assured me that they are made with high quality material and they will not sink in. Chateau Beauvais sofa cushions have sunk in only 2 months after purchase. Le Pere du Meuble customer service...

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6:34 am EDT
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Dodd's Furniture - Bad service

My wife and I live in lovely Victoria, BC and one day we decided to purchase dining room, bedroom furniture and a recliner. After a considerable amount of researching and looking around, we decided to support our local business buying (Made In Canada)and the choice was Dodds Furniture. We were amused by their local advertising, wacky commercials, alway...

Read full review of Dodd's Furniture and 5 comments
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6:24 am EDT
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Al Insaf Furniture - NOT WORTH GOING TO THIS SHOWROOM

I ALSOOOOO WENT THROUGH AL INSAF FURNITURE - DUBAI FOR FURNITURE AND BOUGHT KING SIZE BED AND 2 THREE DOOR CABOARD. THE PROMISE ME WHILE TAKE ORDER THEY PUT GOOD CARDBORD BEHIND THE CABOARD. I HAVE PAID ADVANCE AND THEY DELIVERED CABORAD WITH USELESS CARDBORD BEHIND THE CABOARD. I ASKED THEM TO CHANGE THE CARDBORD BEHIND THE CABOARD AS AGREED AT THE TIME...

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3:15 pm EDT
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Steinhafels - Poor customer service

Bought a couch a year ago and the warranty for $69.99. Used the cleaning solution on an off white linen couch; (followed the directions on the box)as the solution dried it left a orange ring on the couch. I tested in an area where there was no spot and it did the same thing. Steinhafels did nothing for me and kept telling me I had to call GreenGard ...

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11:49 pm EDT
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Todo Es Slipcovers - Needleandshears.com is a FRAUD

This company did business as TODO ES SLIPCOVERS for the past few years, and you can look on this site and others at the massive amount of fraud they perpetrated on consumers. Do not get swindled. Ordered slipcover, had money taken from account. Four months later, no slipcover, no return phone calls, only excuses via email.

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7:06 am EDT
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Closet by Design - I am extremely dissatisfied with this company

Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. I ended up with an ugly mess, and damage to my walls. Without ripping...

Read full review of Closet by Design and 39 comments
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3:59 pm EDT
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Odds and ends Furniture LLC. Clearwater FL - dont pay there employees

The owner Chris Sesler according to sunbiz.org SESLAR, CHRISTOPHER has been scaming his employees and customers for a long time. All you have to do is talk to him and you will know what I mean. Im a single mother and he promised me every thing and all I got was nothing. He will tell you you will make alot of money and you wont, he will tell you he will make...

Read full review of Odds and ends Furniture LLC. Clearwater FL and 5 comments
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4:22 pm EDT
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chromcraft - quality of product

I purchased a chromcraft solid wood table and four chairs ($1800) in December 2009. The table arrived and the color of the pedestal base was totally different from the table top as well as the chairs. This was also different from the wood sample. The company replaced the top to an "acceptable" color difference. The quality of the finish on the table top wa...

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10:32 pm EDT
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pulaski furniture - any

I am a furniture supplier to Cymax Stores.com. This company is totally committed to customer service and do everything in their power to look after all customer issues. It's totally unfair to blame them for late shipments and faulty products. It is my experience that consumers take advantage of their return policy and exercise "buyers remorse" when they...

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3:28 am EDT
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Star Furniture Pte Ltd Singapore - Irresponsible Service - No Delivery

I bought a furniture item from thius company on full payment cash terms with delivery. The item was supposed to be delivered on x date in the morning. Just before the delivery, I received a call that the item will be delivered in the afternoon. At past the afternoon delivery timing, and with no one informing me why the item is still not delivered, I called...

Read full review of Star Furniture Pte Ltd Singapore and 1 comment
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9:55 am EDT
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Roomful Express - Terrible customer support and poorly made furniture

Last spring, my husband and I purchased a living room set from Roomful Express. The couch broke in the fall. They sent a Craftsman to fix the problem. The couch broke again a few months later. It was the same problem. Another craftsman came out to repair the couch and left with it not being fixed. He didn't even contact Roomful's cooperate offices to let...

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1:19 pm EDT
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FASTFURNISHINGS.COM - Bad Service

I wish I would have found this site before ordering a futon from FastFurnishings.com (Also DBA Affordable-Beds.com). Ordered a futon. Was then notified that they might have mixed up orders and sent to the wrong address. They had shipped to the wrong person in a different state. They said they would re-route. Received 1 of 3 packages. When the other 2 did...

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9:47 am EDT
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Craftmaster Furniture - Shoddy workmanship

Bought a chair made by this company. Badly made so asked for it to be fixed. Won't even bother to have a company rep look at chair. Use the local furniture dealer as their "eyes in the field". And this clown can't see the problem. "You have a perfect chair." is his mantra. My research shows that Craftmaster is a Chinese company based in the US. Owned by a...

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10:56 pm EDT
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Furniture Club - Defect Product

Bought entire house full of furniture from these guys - including large L shaped leather sofa. Within a month the leather on the L part of sofa started changing in texture. After inspection by leather "expert" - i was promised a same day return call, which never happened. When I followed up myself - I was told : thats just too bad m'am. It s just a...

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9:13 am EDT
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Winter International - Improper Service of Damaged product

Brought a 3+1+1 seater sofa set from Winter on Oct 2009. Complaint on damaged leg was lodged by telephone after 2 months. They collected the product on 7th March and not yet returned.

Read full review of Winter International and 9 comments
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6:41 am EST
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England Furniture - Sofa fabric falling apart after 2 months

I purchased an England Furniture Sofa on Dec 19th. Already the fabric on the cushions is splitting in several places. Obviously the fabric is really poor (although it seems ok in the store). Now we are stuck in a cycle of replacing cushions over and over again. The attached back cushions are also starting to have issues. I wish I would have done some...

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