The complaint has been investigated and
resolved to the customer's satisfactionResolved Furniture Club — Defect Product
resolved to the customer's satisfaction
Bought entire house full of furniture from these guys - including large L shaped leather sofa. Within a month the leather on the L part of sofa started changing in texture. After inspection by leather "expert" - i was promised a same day return call, which never happened. When I followed up myself - I was told : thats just too bad m'am. It s just a different part of the cowhide. its not a defect. Doesnt matter that its right smack in the middle of the sofa. Zero quality control. Zero customer service. And they clearly dont care about disgruntled clients. The guy litereally told me: that s just too bad!