The complaint has been investigated and
resolved to the customer's satisfactionResolved From You Flowers — no delivery
resolved to the customer's satisfaction
BEWARE!! DO NOT ORDER FROM THIS SITE!!
I ordered (& paid for) same day services for flowers to be delivered to a funeral on 03/10. I received a call at 5:30pm (3/10) informing me they were NOT delivered b/c my name somehow got switched as the deceased's name. So when the florist delivered to the funeral home of course I was NOT there. I was assured they would be delivered the next day before the funeral mass (at a different location) being held at 11:00am. On 3/11 at 11:30am I received a call telling me the florist DID NOT deliver to that area code…..do they not check these things out before hand?!?! I was offered my money back and told there was nothing else they could do for me. I hung up the phone, cried for about 10 minutes and called back to speak with a supervisor. He told me they would send a complimentary bouquet to the home and apologized for the mishap. About 2 hours later I got a call back from the supervisor telling me no florist in their network would deliver to the zip code of the deceased’s home. I ended up calling a local florist and taking care of it myself! I just wish I would have done that the evening of 3/10, at least the flowers would’ve been there for the mass! I’ve ordered flowers via the net several times before and never, have I ever, had this problem! I encourage people to stay away from this site!!