these people are terrible. after many years of dedicated employment i was "laid of" because they lost a major corporate account (because theyre an awful company and screw up everything). What really goes on there is they prioritize incoming calls over fixing existing orders. theres no organization whatsoever. instead of having people designated to work on manually work on orders, they have them repeatedly drop what they're doing to "grab" incoming calls. I understand long wait times are bad business, but so is repeatedly screwing up orders because you're so concerned about keeping "call queue" down than fixing the ones you have! IF THEY DIDN'T SCREW STUFF UP ALL THE TIME, THE DARN QUEUE WOLD GO DOWN! One hint, if you dare to be bold and place an order with this travesty of a company, do it before noon, and don't expect "expedited" service and do expect subs. Why? Because none of those things should be guaranteed in the first place. not every shop has every thing advertised on the website and many of them have a same day cut off of 12, 1 or 2 pm, and many of them dont guarantee specific delivery times. Also, the florist 99% of the time (although they'e not supposed to) takes a delivery fee out of the price you paid for the arrangement. so if you buy a $30 arrangement, you may receive anywhere from a $25-$30 arrangement. keep in mind, it's not the employees faults. its just very, very, VERY poor management. They waste so much time enforcing all of their ridiculous rules and policies (which change on a daily basis and no average human could ever possibly keep track of). Also, it's a big popularity contest. granted, so is everything else in life, im not naive. But this is beyond to typical cattiness. Basically, if you're not cool or popular around there, you'll stay at the bottom forever. it's alright between jobs if youre in a jam... but deceiving customers and stealing from florists all day gets really stale. dont be fooled by the free food and the feigned employee appreciation attempts. its all bull. in the end if youre not already upper management or corporate, you never will be. also, if your mother/ spouse/ child is in the hospital or has an emergency, expect a guilt trip (and a 100% lack of empathy) when you attempt to leave work. Also, broken bones and/ or hospitalization arent a good enough reason to leave either. And ladies, no maternity leave. if they like you (lol) theyll give you your job back after, but there's no pay whatsoever. You can, however use the 1 week of vacation time they provide you with after two full calendar years of service. All in all, the business practices are shady and they treat their employees like trash. Another tip, if you (the customer) are right and have a legitimate reason to complain, (i.e. missed funeral/ a delivery that's been screwed up more than once, etc.) 3 magic letters: BBB. that is literally the only way to get the compensation you deserve. otherwise theyll give you some bs resolution because fromyouflowers doesnt believe in good customer service.