Frigidaire review: Slider Casement Window AC unit Model FFRS1022R1

I feel obliged to write this to inform you of the horrible customer service I received.  I had purchased an extended warranty for our window AC unit.  I have been quite happy with these window AC units and this one did last 6 years before it failed. I submitted all the necessary documentation and on 7/28/25 I received an email saying that I was eligible for an in- warranty replacement. Ticket number for replacement was [protected] 9. However I never heard back anything after receiving this confirmation of when the unit would be shipped. I made nine phone calls between 7/28 and finally my last one on 9/15/25. Each time I called I was told that it would be sent to the escalation department and the request would be expedited I still would not hear back in the promised three to five business days each time. I received emails saying that they had filed tickets, but no other action. Each time for each of these calls I was on hold at least 30 minutes while they representative did who knows what. It wasted hours of my time and much intense frustration and waiting for this AC unit during very hot weather here in florida. It also cost me an additional $80 a month to run my central air cool enough for me to sleep at night. The reason I have the unit in the bedroom is so that I do not have to cool my entire house so much at night when I am having hot flashes. I felt like this whole system that you all have set up was waiting for me to give up calling to give up asking for my replacement unit before you had to send it out. I felt like I was just being put off and put off and put off so that he would not have to send me the unit. I did finally receive the unit on 9/19 and it is working well.  However I do not feel I will ever be able to trust Frigidaire customer service again.