Frigidaire review: Horrible Customer Support

I purchased a Frigidaire refrigerator this month through Frigidaire.com The provision was "free delivery along with an ice maker hose. I requested a delivery date of October 21, knowing it could not be guaranteed. I was told I would receive a call from the delivery person twenty-four hours before their arrival. There was no further communication from anyone. On the supposed delivery date, 10/21/2025, I received a call from the delivery company to set up delivery for OCTOBER 31. This came as a shock, especially when I was told that notification of delivery day was the responsibility of Frigidaire.

When finally delivered, the "free" water hose was the wrong size. The hose was 1/2" in diameter, and the refrigerator required a 1/4" hose. I conducted a "live chat" that resulted in Frigidaire telling me I should have contacted the error on the day of delivery. The delivery people will not install water lines under any circumstances, so it wasn't until the next day that I discovered Frigidaire's mistake. The burden fell on me to provide documentation, electronically, to them. I could not do this.

This is not a criticism of the product, but a criticism of incompetence. Why not offer to send me the correct hose? Why not provide another way to send the requested information? No, "Jeffrey", the live chat guy, did none of this except put the error on me, the consumer.