Frigidaire – Frigidaire gallery refrigerators are not built to last!

I purchased two Frigidaire Gallery refrigerators (Models FRFS282LAF2 and FRFS2823AD2, made by Electrolux) from Lowe’s in 2023 as part of a $9,000 appliance package that also included two stoves, a dishwasher, and a microwave. One was bought at the Lowe’s Hamburg, NY store and the other at the Amherst, NY store.

Both refrigerators are now failing after just 2½ years — but in different ways:

Unit #1 (Sunset Bay home – FRFS282LAF2, Serial 4A30502203): The most recent technician found no glazing on the coils throughout the system. He suspects either low refrigerant or a blockage in the tubing. The freezer section fails to keep proper temperature, triggering repeated high temperature alarms and allowing food to thaw. I’ve replaced the ice maker, motherboard, and front panel, spending nearly $1,000 with no fix.

Unit #2 (Tonawanda home – FRFS2823AD2, Serial 4A30416603): This freezer ices over completely on the coils, blocking airflow. The ice buildup causes automatic defrost cycles that thaw freezer contents and set off high temp alarms. The problem repeats itself over and over.

I’ve contacted Frigidaire/Electrolux many times and am repeatedly told their service department will call to schedule a repair. That call never comes. I’ve also had multiple independent repair companies look at the refrigerators, and none can find a lasting solution.

Two refrigerators, purchased the same year from the same brand, both with major cooling system defects in under three years, is unacceptable for high-end appliances. The most concerning part is that these failures lead to food safety issues by allowing stored food to warm unexpectedly.