We bought the Frigidaire Gallery 30” Induction Range about a year ago, and it has never worked properly from day one. It was delivered broken. When we requested a replacement, the “new” stove they brought looked like it came straight from a construction site — covered in sawdust, dented all along one side, and clearly used.
Because of this, we couldn’t even cook our Thanksgiving turkey last year and had to go to a friend’s house instead. Completely unacceptable.
Since then, the induction top has been serviced five times and replaced three times, and it still doesn’t work correctly. To get the burners to function, we literally have to keep a cast iron skillet on the range at all times, even when we’re not using it. It randomly shuts off in the middle of cooking, sometimes several times in one session.
And the customer service? Easily the worst I’ve ever dealt with. We’ve had multiple appointments scheduled where we took time off work — only for no one to show up. This happened at least three times, costing us money and time, only to be told afterward that somehow it was our fault. Every phone call feels like a runaround.
Right now, we’ve been waiting two weeks for a promised call to arrange another replacement. No one has called. No follow-up, no accountability. Just lies, delays, and excuses.
Frigidaire does not care about its customers. Their products are poor quality, unreliable, and their service is a nightmare. They would rather keep replacing busted parts for over a year than simply make things right.
Do not waste your time, money, or energy with this company. Save yourself the frustration — buy from literally anyone else.
Worst company ever.