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Purchased Frigidaire Gallery Refrigerator/Freezer November 21, 2012. Freezer temperature started to fluctuate December, 2012. Contacted Frigidaire, they gave us a list of repair appliance companies to call. The first repair said there was nothing wrong with it, temperature was at 37 degrees, everything in the freezer was melting! He came twice and no repair done. I contacted Frigidaire again and they said they would not replace it. I called a 2nd repair company that seemed to know what they were doing, this was all in January, February and April was the last visit. Repairman was told by the tech support to order and replace 3 parts. He would have to drill a hole in my new refrigerator to replace the parts. The repairman refilled the freon and left to order the parts which would take some time. The replacement of freon held until 3 weeks ago, parts where not replaced and now cannot be found at the repair appliance company. Have had 2 or 3 calls to the 2nd appliance repair company. Cannot seem to get them to set an appointment or call me back. My freezer temperature is 57 degrees and refrigerator is 58 degrees. It is now empty. Frigidaire needs replace or reimburse us for the entire refrigerator and we'll buy a GE or Whirlpool!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am in the same boat. I bought the refrigerator it worked fine until the warranty ran out. Now the ice maker doesn't work the control panel isn't working properly and the filter alarm keeps beeping. I will never buy another frigidaire. I thought it was a good refrigerator. They had a good reputation. You would think it would be good practice to stand behind your product.
Same problems with the ice maker issues...also door seals are terrible...Last fridge was a Frigidaire and it performed well...1 service call in 9 years of service...this fridge is on pace for a service call every year...never buying a Frigidaire again.
I also have a Frigidaire French Door refridgerator that for the 4 time today I am having to have a repair man come out and most like replace the fan assembly to the ice maker. I emailed Frigidaire and got a response of "we provide extended warranties". Here is the crappy thing about this; We started having the problems during the warranty period and have continued to have the problem past. This appliace is only 18 months old.
I also bought the whole suite of Frigidaire products and I am truly disappointed. My ice-maker won't produce ice and makes the loud noises described above. I just paid a repairman over $90 and he couldn't fix the problem. Can someone tell me how to turn the ice-maker off?
I too have a POS of Frigidaire model FGHB2844LF4 which was already replaced once because of water line freeze up issue that was done under warranty. Now that the unit is no longer covered the ice is melting in the ice maker and leaking.. I'm question why I brought it in the first place only that the salesman insured me it was a great product. Fool and his money soon are departed!
I wonder how many others were stuck with similar models using the same bad engineering. I'm not one for using lawyers but a company that sells products that fail to work should be taken to task and company execs who get paid $$$$$$$$$$ for heading up them should be out of work with no golden parachute.
We bought the same Model fghb2844lf4. I have been in touch with frigidaire numerous times, and now they say they will not replace it since its out of warranty..they told me as well that they had to repair it so much too, but I think they knew that no matter what repairs are done that it would still not fix it. this is a case of poor design and they know it..all they want is to procrastinate until your warranty runs out then say tough luck. I ALSO HEARD that the CEO got fired because of this design on this model..This model should have been RECALLED for poor design and for its Ice maker JBND-28. I will be filing a class action lawsuit . Email me if anyone bought this model. jd3dogdaddy@att.net
We as well bought this refrigerator in March 2011 - our issue is the ice is melting therefore leaking all over the fridge and down the dispenser. I am now in contact with Frigidaire and they as well have told me it is over a year but I am not done with them yet. They will continue to hear from me as they need to stand behind their product and replace it.
I have the same refrigerator and the same ice maker problem. I can't afford to fork out another $3k on a new refrigerator. This sounds like a class action lawsuit to me.
I have spoken with Frigidaire numerous times and they have stated that I must call another repair company and have them out before they can consider replacing the unit. Problem is I have already taken 4 days off of work for fridge issues and now have to take another 2 days off- 1 for the new company to come out to inspect and another for the actual repair attempt. Frigidaire doesn't consider the inspection appts. actual repair attempts. I wish they would tell my supervisor's that so I don't have to take the days off.
I have the same exact problem with the same model. I bought in March 2011, Ice Maker stopped working few months later. I've had the same repair company out 4 times. 2 times to repair boards/parts and 2 times to inspect/analyze the problem. Ice maker still doesn't work and now my freezer stopped working. My fridge made the same types of grinding, whirring, popping, pounding noises. Much louder than any other refrigerator I have ever owned. My warranty is up, but since the original issue was never fixed under warranty, it's still covered under the warranty. Only problem is, that now that the freezer isn't working, we have frozen breastmilk that is now going to be wasted and there is no way to replace it. Bought a whole suite of frigidaire products for our new kitchen, seriously regretting that decision now.
As both a representative and a consumer, I certainly appreciate and understand your frustration. While we expect that our products will meet and even exceed our consumer expectations, the experience that you encountered is unacceptable and not typical of the quality products that we produce day in and day out. Because we stand behind our products, services and valued consumers like you, we use interactions such as these as a way to enhance our quality and overall operations.
Please contact me directly with your product details, and contact information so I may be able to further research and provide resolution for you directly.
Again, we thank you for your time and patience. Your loyalty and continued support as part of our valued Frigidaire family is appreciated!
Thank you,
Chris Polk
Online Outreach Representative
Chris.Polk@Electrolux.com
Electrolux Major Appliances, North America
Electrolux Customer Service: [protected]
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.
Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com