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FreeShipping.com  -  Provide access to our accounts. Pay all funds for transactions made to date.

D
Author of the complaint
1:55 am EST
Review updated:
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My wife and I have been members of Freeshipping.com for approximately five years. She and I have separate finances and for all five years we have had our own individual Freeshipping.com accounts. The service was fine until last year. There have been an increased number of unexplained errors on our accounts. Rebates missing, price matches denied. When we attempt to resolve the issue via customer service, we receive we receive anything but service. It more resembles Freeshipping.com trying to save money at our expense.

What prompted this complaint is today they have denied us access to both accounts without any notice. We have accumulated hundreds of dollars in rebates we earned during the holiday season, and they are attempting not to pay us. We are certain based on other complaints we have read that this has become a pattern of Freeshipping.com.

This started out as a simple inquiry almost two weeks ago. A price match claim was not denied by them, with no reasonable explanation. Rather than correct a simple error on their part, their customer service representatives have provided us multiple excuses as to why they were not paying us for a prior transaction. Over the past two weeks they gave five varied reasons over the course of five communications, all a clear attempt to get out of paying what we were old. The reasons, all documented: (1) merchant is not a contracted merchant, (2) the claim was paid, (3) the claim can't be found in their system, (4) the transaction was paid with a gift card and not eligible for a rebates, and today (5) they said we have more than one account in our household so we violated terms of your agreement.

We have been customers for about five years. If there is a policy about someone living in the same household not being able to have more than one account, it was not on your terms of service five years ago when I signed up. We disclosed our address on our accounts when we signed up and you approved our accounts. For five years you never told us we were in violation of a policy, and more importantly, you never enforced it. For five years you have charged our each of our credit cards monthly for your services, including this month. You have sent checks monthly checks to the same address. There was no problem until today.

If we were told we were in violation at any time over the past five years, we would have remedied the error. Since we were not informed, we relied on Freeshipping.com to continue to provide the benefits you have been charging us every month. At a minimum they gave us implied consent.

More infuriating, rather than simply inform us of the error and work with us to transition to one joint account, they took it upon yourself to lock us out of both accounts. A poor way to handle this situation and completely void of any customer service.

We have hundreds of dollars of rebate and cash back transactions pending. We expect those funds to be paid. Further we are entitled to access our account histories which will allow us to document exactly how much money you have attempted to deny us, despite charging our credit cards every month for five years.

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F
Feb 10, 2022 10:15 am EST

Hi Don, please reach out directly at [email protected] if we can be of any further assistance.

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197 complaints
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(added by reviewer)
PO Box 290728, Connecticut United States
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